Shalom PMS vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing between Shalom PMS and Stayntouch for your hotel’s property management system comes down to core functionalities, user experience, and overall market presence. Shalom PMS is a newcomer with no reviews and a limited global footprint, while Stayntouch has amassed over 317 reviews, primarily from North American and European hotels, and boasts a 4.56/5 overall rating. Your decision should reflect your hotel’s operational complexity, technology needs, and future growth plans.

Both platforms aim to streamline hotel operations — but they do so with different levels of maturity and feature depth. Shalom PMS promises a central management approach, yet lacks the extensive integrations and user feedback that make Stayntouch more adaptable to modern hotel environments. Are you prioritizing a proven, scalable system or exploring an emerging solution?

Is Shalom PMS or Stayntouch Better for Hotels?

Shalom PMS positions itself as a comprehensive property management system, emphasizing automation and financial control. Its AI-driven platform offers simplified reservation handling and guest communication, but it hasn’t gathered enough reviews to validate user satisfaction.

Stayntouch, on the other hand, is a proven cloud-based PMS with over 317 recent reviews, earning an industry-high 4.56/5 rating. Hoteliers praise its ease of use, mobile-first design, and real-time cloud access, which translate into smoother daily operations. Given the review volume and recent feedback, Stayntouch’s market presence strongly indicates reliability and user approval.

Are you seeking a system with a proven track record or an untested solution? The data favors Stayntouch’s more recent, positive user feedback.

Stayntouch vs Shalom PMS: Which Should Your Hotel Choose?

If your hotel values extensive integrations, mobile check-in, and multi-property management, go with Stayntouch. Its 188 verified partners include major vendors like RoomPriceGenie and STAAH, making it ideal for properties that need flexibility and scalability.

If your hotel requires a straightforward, possibly smaller operation with a focus on automated revenue management and financial reporting, Shalom PMS might appeal — but keep in mind it has zero reviews and no recorded integrations. The lack of third-party support makes it less suitable for complex environments.

For hotels planning rapid growth or multi-property portfolios, Stayntouch’s proven scalability and broad partner network make it the clear choice. Smaller hotels comfortable with a more limited feature set may consider Shalom PMS, but the absence of review data is a concern.

Is Shalom PMS or Stayntouch Easier to Use?

Stayntouch earns a 4.7/5 ease of use rating based on 26 recent reviews, with users frequently describing its interface as intuitive, mobile-friendly, and simple for staff to learn within a short onboarding process. Review quotes emphasize quick training and minimal disruptions.

Shalom PMS, with a 0/5 rating in ease of use and no reviews, provides no confirmed user feedback. Its interface’s complexity or simplicity remains unverified, making it impossible to conclude it offers a comparable user experience.

Edge: Stayntouch.

Which Has Better Features: Shalom PMS or Stayntouch?

Stayntouch boasts 49 features, including revenue management, online check-in, mobile app, group handling, and integrated payment solutions — many of which are absent in Shalom PMS. These features support operational efficiency and guest personalization at scale.

Shalom PMS offers a limited feature set with no unique features confirmed, relying on basic reservation and guest communication functionalities. The absence of advanced revenue and housekeeping modules indicates a narrower scope.

Edge: Stayntouch.

Which Has Better Customer Support: Shalom PMS or Stayntouch?

Stayntouch’s customer support scores a 4.68/5 based on recent reviews, with hoteliers praising its responsiveness and thorough onboarding. Comments like “the team is excellent, friendly, and very thorough” highlight their commitment.

Shalom PMS, with no reviews or support data, leaves hoteliers in the dark regarding implementation and ongoing support quality. It’s likely untested at scale, presenting a risk for hotels needing dependable assistance.

Edge: Stayntouch.

Which Has More Integrations: Shalom PMS or Stayntouch?

Stayntouch offers 188 verified integrations with third-party systems, including revenue management, contactless check-in, and channel managers. This extensive ecosystem allows hotels to tailor their tech stack effectively.

Shalom PMS reports no verified integrations or partnerships, limiting its potential for connecting with other systems. This could hinder operational flexibility, especially for multi-channel distribution or advanced revenue strategies.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Shalom PMS or Stayntouch?

Stayntouch’s reviews, totaling over 317 in recent months, consistently rate it above 4.5/5, with particular praise for its user interface and operational support. Hotels across segments like boutique and branded properties find it highly effective, with some noting a 20-point jump in guest satisfaction.

Shalom PMS has no reviews or ratings, so its reputation remains unverified. Without user feedback, confidence in its performance cannot be established.

Edge: Stayntouch.

How Much Do Shalom PMS and Stayntouch Cost?

Shalom PMS’s pricing details are unavailable, suggesting it may not be commercially established or is custom-quoted. Conversely, Stayntouch charges a base fee of $800/month, with no free tier or trial, which is typical for enterprise systems.

Your hotel’s size and budget will influence suitability; however, the lack of transparent pricing for Shalom PMS complicates a direct comparison.

What Type of Hotel Should Use Shalom PMS?

• Hotels that want a simple, centralized management system with basic financial functions.
• Small properties or boutique hotels seeking ease of reservation and guest communication.
• Teams that prioritize automation of routine tasks without needing extensive third-party integrations.
• Not ideal if you need multi-property management, advanced revenue tools, or extensive third-party integrations.

Given the limited data and no user reviews, Shalom PMS might serve niche or small-scale operations willing to accept unverified support.

What Type of Hotel Should Use Stayntouch?

• Hotels looking for a scalable, cloud-based PMS capable of managing multiple properties.
• Teams that want mobile check-in, self-service kiosks, and contactless guest interactions.
• Properties aiming to improve operational efficiency with extensive automation and integrations.
• Not ideal if your hotel is very small or prefers a system with very limited features or minimal vendor support.

Stayntouch’s proven track record makes it suitable for mid-sized to large hotels, especially those adopting digital guest service initiatives.

Stayntouch vs Shalom PMS: The Bottom Line for Hotels

Stayntouch is a mature, feature-rich PMS with a proven record of supporting hotels worldwide. Its extensive integrations, high user ratings, and positive recent reviews make it the safer, more adaptable choice for most hotels.

Shalom PMS appears to be an emerging platform, but its lack of reviews, integrations, and market presence significantly limit its appeal. Unless your hotel operates on a very small scale or has specific requirements that Shalom PMS uniquely addresses, Stayntouch is the recommended choice.

Choosing Stayntouch means investing in a system with demonstrated reliability, ongoing support, and continuous innovation. For hotels seeking a trusted partner in property management, it remains the industry’s leading option in this comparison.