eviivo Suite™ CM vs. SiteMinder (The Channel Manager):
Which Is Right for You?

Many reviews praise Eviivo’s support team for being responsive, patient, and helpful during setup, activation, and day-to-day use. At the same time, a... Many reviews praise Eviivo’s support team for being responsive, patient, and helpful during setup, activation, and day-to-day use. At the same time, a few users report inconsistent chat quality, slow response times, limited out-of-hours help, or a need for more hands-on training and clearer guidance. Read more Read less

Users frequently describe the platform as simple, intuitive, and time-saving, especially for managing bookings, calendars, and property operations in... Users frequently describe the platform as simple, intuitive, and time-saving, especially for managing bookings, calendars, and property operations in one place. Some also note that certain settings are complex or not always intuitive, so the product appears strongest for teams that want efficiency but may require onboarding to unlock it fully. Read more Read less

Users repeatedly say Eviivo brings reservations from OTAs and direct channels into one place, making it easier to manage multiple properties or agenci... Users repeatedly say Eviivo brings reservations from OTAs and direct channels into one place, making it easier to manage multiple properties or agencies from a single calendar. This centralization saves time, reduces manual work, and gives operators a clearer view of bookings across their distribution network. Read more Read less

While some users appreciate being able to manage reservations remotely, others say the mobile experience is weak, cumbersome, or unreliable compared w... While some users appreciate being able to manage reservations remotely, others say the mobile experience is weak, cumbersome, or unreliable compared with desktop use. This matters for hoteliers who need true on-the-go operations, and several reviews request a fuller mobile app or smoother mobile login and usability. Read more Read less

Support quality is a major differentiator in the reviews: users praise quick responses, knowledgeable agents, and effective troubleshooting that gets... Support quality is a major differentiator in the reviews: users praise quick responses, knowledgeable agents, and effective troubleshooting that gets operational issues resolved fast. Negative feedback centers on slow email/phone response times, chatbot limitations, and the need for more human, localized, or 24/7 support in some regions. Read more Read less

Reviewers consistently describe SiteMinder as easy to use, intuitive, and straightforward to learn, even for new staff. They value how the platform si... Reviewers consistently describe SiteMinder as easy to use, intuitive, and straightforward to learn, even for new staff. They value how the platform simplifies daily hotel distribution work by putting key actions like mapping, rate updates, and channel management in one place. Read more Read less

Users repeatedly say SiteMinder keeps rates, availability, and inventory synchronized across OTAs quickly, which reduces manual updates, prevents over... Users repeatedly say SiteMinder keeps rates, availability, and inventory synchronized across OTAs quickly, which reduces manual updates, prevents overbookings, and protects rate parity. Many reviews emphasize that this automation saves time for front desk and revenue teams and improves day-to-day distribution accuracy. Read more Read less

Many users want richer reporting, deeper analytics, and more flexible dashboards to support better revenue and distribution decisions. Current reports... Many users want richer reporting, deeper analytics, and more flexible dashboards to support better revenue and distribution decisions. Current reports are often praised as useful, but reviewers frequently ask for custom date ranges, more filters, export options, comparative views, channel performance breakdowns, and easier analysis by room type, rate plan, and market segment. Read more Read less

Reviewers like the ability to adjust rates, restrictions, and yield rules quickly, but they want more advanced pricing logic such as seasonal rules, b... Reviewers like the ability to adjust rates, restrictions, and yield rules quickly, but they want more advanced pricing logic such as seasonal rules, bulk increases, smarter stop-sell controls, and better handling of rate plans linked across channels. Some also mention that pricing updates can be too manual or slow, which can create revenue risk during demand spikes. Read more Read less