OPERATIONS

Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Verified case study Hotel Tech Report has reached out to hoteliers at Fuli Hot Spring Resort to verify this case study.
Fuli Hot Spring Resort is located in Nantou County, Taiwan, and has set itself a mission to “provide a repose that corresponds to the rhythm of heavens and earth, seasons and landscapes, to gratify each traveller's aspirant senses with nature's flair, and facilitate the communion between the human consciousness and all that exists.
Why it matters: Sun Tseng, Reservation Assistant Manager at Fuli Hot Spring Resort, knows the importance of reliably managing OTAs and taking direct reservations when it comes to driving business results.

  • Siteminder provides Fulli the perfect platform to easily distribute all available rooms across the largest network of online booking channels with the advantage of advertising in as many of our channels as you like at no extra cost, in multiple currencies.

Top 3 Core Objectives: In 2019, the team realised they needed integrated technology solutions if they wanted to boost performance.

  • Increase revenue: Increase both ADR and occupancy rates

  • Integrated solution: Ability to work fast and effectively with no hiccups all in one place

  • Reliable system: Find a high quality, safe, and secure channel manager

SiteMinder

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

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Innovators Mentioned

Fuli Hot Spring Resort
SiteMinder
ST
Sun Tseng
Hotel Tech Report reached out to Sun Tseng who verified this case study.

Reservation Assistant Manager

"The benefit of implementing technology like SiteMinder is that the benefits show themselves almost immediately, with time saved and increased revenue."

Sun Tseng

Reservation Assistant Manager

👍 Reservation Assistant Manager Sun Tseng said that “We’re able to drive high revenue, save time, and manage a lot of OTAs in one system,” Sun said.:

  • "The benefit of implementing technology like SiteMinder is that the benefits show themselves almost immediately, with time saved and increased revenue."

⚖️ The selection process: During their research process, Sun Tseng evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

  • Reservation Assistant Manager Sun Tseng said, about their decision: "“The platform is stable, secure, and smooth with a very professional team behind it. We’d definitely recommend SiteMinder to other hoteliers.”"

📈 The results: The team at Fuli Spring Resort is now using three SiteMinder features to manage their business, including the channel manager, booking engine, and business intelligence, providing them with the tools they need for the long term health of a hotel business, and providing flexibility for much more strategic decision making.

  • 60% increased bookings

  • Save up to 100 hours of work per month

  • Higher occupancy rates

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