SkyTouch Technology vs. Zavia ERP:
Which Is Right for You?

The Decision

Choosing between SkyTouch Technology by SkyTouch and Zavia ERP hinges on your hotel’s size, operational complexity, and regional focus. Both systems aim to streamline property management, but SkyTouch’s extensive feature set and established presence in North America contrast sharply with Zavia’s targeted approach for smaller hotels in Latin America, emphasizing control and affordability. Which system aligns more with your hotel’s needs?

SkyTouch has been a go-to solution for hotels seeking a cloud-based PMS since 2013, boasting a broad user base and a strong reputation in North America. Zavia, meanwhile, focuses on smaller properties in Latin America, promising simplified management and cost-effective operations. Your choice depends on whether you prioritize industry experience and regional support or tailored affordability and simplicity.

Is SkyTouch or Zavia Better for Hotels?

SkyTouch’s extensive experience and positive review volume—119 reviews in the last six months, with an overall score of 3.5/5—make it a more proven option for mid-to-large hotels in North America. Its high ease of use (4.64/5) and customer support (4.5/5) reflect a mature product favored for its interface and support quality.

Zavia, despite a lack of recent reviews and a score of 0/5, is positioned as a niche solution for smaller Latin American properties. It offers integrated reservation management, real-time syncs with over 40 agencies, and website creation, appealing to budget-conscious hotels seeking control.

If your hotel is in North America and values proven stability, SkyTouch is the clear choice. Conversely, if you operate in Latin America and need a localized, cost-effective system for smaller-scale operations, Zavia might be suitable. But note, Zavia’s lack of recent reviews makes its reliability harder to verify.

Which Is Easier to Use: SkyTouch or Zavia?

SkyTouch’s user-friendly interface scores an impressive 4.64/5, with many users highlighting how quickly staff can learn the system—often within a day. Its onboarding process also garners a 4.36/5 rating, and reviews frequently mention how intuitive the reservation and rate management features are.

Zavia, with no available user ratings or recent reviews, presents an opaque picture of usability. Given its focus on small hotels, it’s likely designed for straightforward management, but confirmed ease of use can't be assured.

Edge: SkyTouch.

Which Has Better Features: SkyTouch or Zavia?

SkyTouch offers 24 shared features plus 3 unique functionalities like a guest CRM, guest profiles, and integrated CRS, covering most core PMS needs. It excels in rate management, group reservations, and detailed reporting.

Zavia, with 27 out of 24 shared features, surpasses SkyTouch in unique functionalities—offering multi-currency support, SMS messaging, native email marketing, mobile app, real-time status updates, automated assignments, and integrated payment processing, among others. It provides a broader feature set tailored for small to medium hotels seeking comprehensive control.

Edge: Zavia ERP.

Which Has Better Customer Support: SkyTouch or Zavia?

SkyTouch’s support scores 4.5/5, with many reviews praising its professionalism and responsiveness. Clients mention that support staff are knowledgeable, but some express frustration over long wait times and unresolved issues.

Zavia, lacking recent review data, makes support quality hard to gauge. Given its regional focus and smaller team, support might be more personalized but less documented.

Edge: SkyTouch.

Which Has More Integrations: SkyTouch or Zavia?

SkyTouch integrates with 33 verified partners, including prominent systems like SiteMinder, Impulsify, and SHR Group, offering broad connectivity for distribution, guest management, and revenue tools.

Zavia’s ecosystem totals only 5 verified partners, with integrations including Stripe, Profitroom, and some OTAs, but it lacks the extensive partner network of SkyTouch. Its integrations focus on core functionalities like payments and channel management.

Edge: SkyTouch.

Which Do Hoteliers Rate Higher: SkyTouch or Zavia?

SkyTouch’s reviews show consistent recent feedback, with a 89% likelihood of recommendation and an overall rating of 3.5/5 from 119 reviews. Hoteliers across diverse segments in North America praise its ease of use, support, and reporting.

Zavia, lacking recent reviews or detailed user feedback, cannot be reliably rated. Its niche positioning makes it less transparent how actual users perceive its performance.

Edge: SkyTouch.

How Much Do SkyTouch and Zavia Cost?

SkyTouch charges a base price of $600/month, with no free tier, trial, or clear indication of additional fees. Its pricing model suggests a higher-entry cost suitable for larger properties.

Zavia’s base price is $300/month, also without free trials, making it more affordable for smaller hotels. Its pricing aligns with its focus on smaller, budget-conscious properties.

Note: Precise total costs may vary based on property size and optional modules.

What Type of Hotel Should Use SkyTouch?

• Hotels that operate in North America, especially those that need proven stability and extensive integrations.
• Properties seeking detailed reporting, group reservation tools, and advanced rate management.
• Hotels with multiple properties that require centralized control.
• Staff comfortable with cloud-based systems and ongoing updates.
• Hotels that value dedicated customer support and a mature platform.

Not ideal if...

• Your hotel is small, in Latin America, or budget-constrained.
• You prefer a system with a lower upfront cost.
• Your property management needs are basic and do not require complex integrations.

What Type of Hotel Should Use Zavia?

• Small to medium-sized hotels in Latin America aiming for cost-effective management.
• Hotels wanting to manage reservations from multiple channels without paying commissions.
• Properties seeking an integrated website builder and mobile-first booking engine.
• Hotels that prioritize real-time data, automated assignments, and local support in Spanish.
• Managers who prefer a single, centralized platform for reservations, payments, and reporting.

Not ideal if...

• Your hotel is large or operates in North America.
• You require extensive third-party integrations or advanced features.
• You need proven, highly-rated support and a large existing user base.

The Bottom Line for Hotels

SkyTouch and Zavia serve different segments and operational needs. SkyTouch offers a broad, reliable platform backed by a large user base and recent, positive reviews, making it ideal for hotels in North America with complex needs. Zavia provides a more affordable, straightforward solution for smaller hotels in Latin America, with a focus on control and local support.

Choose SkyTouch if your hotel values a mature, feature-rich PMS with proven stability, extensive integrations, and excellent support. Opt for Zavia if your hotel is small, in Latin America, and needs a cost-effective, easy-to-manage system with core features and real-time control.

In conclusion, SkyTouch’s established reputation and recent review volume give it a clear edge. Its comprehensive feature set and support make it a safer choice for most hotels in North America. Zavia, while promising, lacks recent user feedback and may be better suited for smaller, regional properties.