SmartHOTEL (Channel Manager) vs. update247 Channel Manager:
Which Is Right for You?

The Decision

Choosing a channel manager is critical to your hotel's online success, and with only one product boasting recent, substantial reviews, the decision becomes clearer. SmartHOTEL’s channel manager, with over 62 recent reviews and a high overall rating, stands out as the more reliable and well-supported choice. Update247, lacking recent feedback and with only a handful of verified reviews, offers limited insight into current performance. So, which platform aligns better with your needs today?

Is SmartHOTEL or update247 Better for Hotels?

Both SmartHOTEL and update247 aim to connect your PMS with multiple distribution channels, eliminating manual updates and reducing overbookings. However, SmartHOTEL has a significantly larger presence across multiple regions and a higher review count, indicating broader adoption and ongoing customer satisfaction. Its active user base and recent reviews confirm it remains a trusted choice for hotels seeking streamlined distribution management. In contrast, update247 hasn't demonstrated recent engagement or extensive integration options, raising questions about its current reliability.

Do you prioritize a proven, well-reviewed platform with extensive regional reach? Or are you willing to explore a less tested alternative? The choice hinges on reliability and proven performance.

SmartHOTEL vs update247: Which Should Your Hotel Choose?

If your hotel needs a channel manager with a strong global presence, extensive integrations, and a track record of high customer satisfaction, go with SmartHOTEL. It’s well-suited for mid-sized to large hotels that require seamless, real-time distribution with minimal errors. Conversely, if your focus is on managing a small number of channels with simple needs and you’re comfortable with limited recent feedback, update247 could suffice, although it’s less proven and less comprehensive.

For hotels looking to maximize operational efficiency and reduce booking errors, SmartHOTEL’s extensive features and support make it the clear choice. Smaller properties or those testing advanced channel management might consider update247, but with caution.

Is SmartHOTEL or update247 Easier to Use?

SmartHOTEL scores a strong 4.43 out of 5 for ease of use, backed by positive reviews praising its user-friendly interface and quick onboarding. Users highlight its intuitive design, with many noting they can manage rates and availability effortlessly across multiple channels. In contrast, update247 has no recent reviews or ratings, leaving its ease of use unverified.

Edge: SmartHOTEL.

Which Has Better Features: SmartHOTEL or update247?

SmartHOTEL offers 12 core features, including centralized user management, multilingual support, and unlimited channels at no extra cost. It also provides custom features without additional charges, which many users find valuable. update247 has only 6 verified features, including an inventory grid, integrated payment processing, and reporting functions, but lacks some of the advanced options found in SmartHOTEL.

SmartHOTEL’s broader feature set and customization options give it an edge for hotels seeking comprehensive control. If features are your top priority, SmartHOTEL wins.

Which Has Better Customer Support: SmartHOTEL or update247?

SmartHOTEL’s support scores an impressive 4.83 out of 5, with users frequently mentioning fast, knowledgeable, and accessible support staff. One reviewer specifically noted, “The customer support from Fiona Cooper is second to none,” emphasizing responsiveness and reliability. update247, with no recent reviews, cannot be accurately assessed but likely lacks the same level of support visibility.

Edge: SmartHOTEL.

Which Has More Integrations: SmartHOTEL or update247?

SmartHOTEL boasts 38 verified partners, including major OTAs, GDS, and PMS systems, covering a wide range of global markets. It uniquely offers integrations with platforms like Paxxio, RevControl, Sirvoy, and others, facilitating extensive connectivity. update247 has only 3 verified partners, including RMS, PriceLabs, and Stripe, limiting its integration versatility.

SmartHOTEL’s extensive partner network provides your hotel with more flexibility and fewer connectivity concerns. Edge: SmartHOTEL.

Which Do Hoteliers Rate Higher: SmartHOTEL or update247?

SmartHOTEL’s overall rating of 4.63/5, based on 62 reviews, reflects strong satisfaction, especially among boutique, city-center, and independent hotels. Recent reviews consistently praise its reliability and ease of use, with an 89% likelihood to recommend. update247 has no recent reviews or ratings, making it impossible to gauge current user sentiment.

Given the recency and volume of positive feedback, SmartHOTEL clearly holds the higher reputation among hoteliers today.

How Much Do SmartHOTEL and update247 Cost?

SmartHOTEL’s pricing starts at $300 per month, with no freemium or trial options noted. The pricing model is straightforward, but additional costs for setup or custom features are not specified. update247’s pricing isn’t publicly available, making direct comparison difficult, though it appears to have no trial or freemium options either.

SmartHOTEL’s transparent base price simplifies budgeting, while unclear pricing from update247 may pose challenges for cost planning.

What Type of Hotel Should Use SmartHOTEL?

• Hotels that prioritize reliability, extensive integrations, and regional coverage.
• Teams seeking a scalable solution for multiple channels and markets.
• Properties that value strong customer support and ongoing system development.
• Hotels aiming to reduce overbooking risks and manual work.
• Not ideal if you operate a very small property with minimal distribution needs or if you’re looking for the lowest-cost option.

SmartHOTEL’s robust features and proven support make it suitable for growth-oriented hotels that need dependable distribution management.

What Type of Hotel Should Use update247?

• Small hotels or boutique properties with limited channel needs.
• Properties seeking a simple, straightforward channel management solution.
• Hotels that want basic integration with select booking platforms.
• Teams comfortable with limited recent feedback and fewer customization options.
• Not ideal if you require extensive features, regional support, or robust integrations.

update247 might work for very small operations but lacks the proven track record for larger or more complex hotels.

SmartHOTEL vs update247: The Bottom Line for Hotels

SmartHOTEL stands out as the more established, feature-rich, and well-reviewed channel manager, especially for hotels seeking reliability and extensive support. Its large base of recent reviews, high ratings, and broad integrations confirm its ongoing value.

Choose SmartHOTEL if you need a trusted platform with proven performance, robust integrations, and top-tier support. For hotels with minimal needs or limited budgets, update247 may be considered, but with significant reservations about current performance and support quality.

In conclusion, your hotel’s success with channel management hinges on proven reliability and comprehensive features — and SmartHOTEL currently leads the pack.