SmartHOTEL (Channel Manager)

Ranked 7 (out of 77) in Channel Managers

Channel Managers

Increase your hotel revenue, online bookings and avoid overbookings with real-time, automated 2-way ...

Ratings Snapshot

Certificate of Excellence
Read 70 reviews
89%
Recommend
HTR Score icon
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 77 in Channel Managers

Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.4/5
Customer Support
4.8/5
Verified Customer Support

SmartHOTEL’s customer support processes haven’t yet been verified by Hotel Tech Report.

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SmartHOTEL (Channel Manager) Overview

SmartHOTEL (Channel Manager) Overview

Providing freedom to Hoteliers Your time is precious and should be dedicated to optimising your guest experience. Avoid overbookings, time-consuming manual channel management, errors and missed opportunities. Increase your online bookings with the SmartHOTEL Channel Manager.

About SmartHOTEL View website

Founded in 2007 | Headquarters in Reeuwijk Netherlands | 15 employees

Integrates with

  • Distribution Channels
  • Booking Engine
  • Business Intelligence
Browse integrations (38 verified)

What customers love about SmartHOTEL (Channel Manager)

Like 89% recommend

Secretaresse from Serviced Apartment

Smarthotel provides good guidance and when there are already problems, people always think along and look for a solution. (translated from Dutch) (Original) Smarthotel geeft goede begeleiding en wanneer er al problemen...

Assistant Manager

We have had questions about buying a new reservations management system and were very surprised about the big help we received from smarthotel. Thank you very much. Communication in any ways is always very good.

Sales Executive from Other

Fast and accurate replies. Easy to understand their clarifications also for me that I'm not so skilled in connection subject.

Sales Executive from Other

Fast and accurate replies. Easy to understand their clarification also for me that I'm not so expert on connection subject.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

SmartHotel is a very steady channelmanager. We experience not much technical problems in the API connection and that is nice. They deliver excellent customer suppport and that is important if their are problems.

by Geert Dijkstra (123boeken) on November 09, 2020

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

Smarthotel has an excellent customer support and that is very important for us if there are issues in the connection. The people are nice and always think in solutions not in problems. Our customers are also happy with the channelmanager.

by Geert Dijkstra (123boeken) on November 09, 2020

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I hope that they are adding more channels like airbnb, homeaway, fewo- direct, traum ferienwohnungen, home to go etc in the future. We have a lot of customers who advertise on vacation rental portals and don't use the hotel portals.

by Geert Dijkstra (123boeken) on November 09, 2020

See more answers (6)
User avatar image User avatar image User avatar image
+ 4 recommend
Recommended by Show More (2)

Features

  • PMS connectivity
  • Analytics dashboard
  • Multi-Currency Support
  • Inventory Management
  • 2-way real time integrations
  • Unlimited Channels (no additional cost)
  • Multi-lingual
  • Virtual Properties
  • Centralized user & role management
  • Bulk Updating
  • Channel Self-Mapping
  • Derived Rates
  • Yield Rules

Want to go behind the scenes and see how SmartHOTEL (Channel Manager) works?

Clients & references

References & testimonials

Testimonial avatar
SmartHOTEL has a small team, so I more or less know everyone. The lines of communication are short, the communication is strong, and you are very easy to reach. When I have a question, you are always ...
Chris Front Office at the
Testimonial avatar
Our biggest challenge in online distribution is to manage a wide variety of channels as efficiently and smoothly as possible. SmartHOTEL is very helpful in this respect and thinks along with you in se...
Illian at the Golden Tulip Ampt van Nijkerk

Featured partners

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SmartHOTEL doesn’t have any featured partners

Case studies

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SmartHOTEL doesn’t have any case studies available

Awards & Certifications

techAwards empty image

SmartHOTEL doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Netherlands
  • Germany
  • Switzerland
  • Sweden
  • United Kingdom
  • Italy
  • Denmark
  • Ireland

70 Verified SmartHOTEL Reviews

Likelihood to Recommend
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October 11, 2021

SmartHOTEL (Channel Manager) Review: Teamwork!

Hotelmanager from Other in Berkel-Enschot (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Always a quick answer by questions by e-mail and very good support on the phone. Thank you for working with you.

What do you dislike or think could be improved?

Personal contact ? I think it's good to know with who you are working with, so you know what kind of hotel it is.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
n/a
arrow review On Oct 16, 2020 Erica d. from SmartHOTEL replied:
 Thank you for your review. Very good to see that you are positive about our customer support. We als... 

October 11, 2021

SmartHOTEL (Channel Manager) Review: Great support team and eager to find solutions to challenges

System Specialist PM-systems/Interfaces from Hostel in (Sweden)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Two way interface for easier updates regarding prices, availability and restrictions toward OTAs and reservations being transferred correctly to our PM-System - Easy used extranet and easy to learn - ...

What do you dislike or think could be improved?

- As it is right know we have a problem with our 5 or 6 bedded room since the channel manager can't handle prices for mot than 4 persons and our PM-system can't sen unite price at all. We have a work arou...

Customer Support
5
Ease of Use
4
Value for money
3
Implementation
4
arrow review On Nov 27, 2020 Erica d. from SmartHOTEL replied:
 Thank you very much for your review and great to see a long list of positive experience. 
Of course ... 

October 09, 2021

SmartHOTEL (Channel Manager) Review: Very good CM with excellent support

GM from City Center in Bellinzona (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Excellent support: very friendly, competent and fast System distributes availability and prices globally without errors Updating is fast and constant Value for money: excellent

What do you dislike or think could be improved?

Possibility of directly entering net rates for distribution on Tour Operator channels It does not always recognise the number of children and consequently the data is not entered in the PMS.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 08, 2021

SmartHOTEL (Channel Manager) Review: Satisfied with the fast help and expertise that SmartHOTEL offers Original: Tevreden over de snelle hulp en e...

Front Office Manager in Den Helder (Netherlands)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We are especially very satisfied with the quick help and expertise that SmartHOTEL always offers us. Every question is answered quickly and any malfunctions or additions resolved in no time. Original: Wi...

What do you dislike or think could be improved?

The extranet could be supplemented with possibilities to make more settings yourself. Especially now that a better booking module is also being offered, it would be nice if you could change settings, adju...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5

October 08, 2021

SmartHOTEL (Channel Manager) Review: Excellent

General manager from Other in Uden (Netherlands)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The help of the support are very good, they no what they have to do. I am happy with the support.

What do you dislike or think could be improved?

Nothing, you are all very kind and i think for every hotel you give the same service. Keep going with what you are doing.

Customer Support
4.5
Ease of Use
4.5
Value for money
4
Implementation
4.5
arrow review On Oct 16, 2020 Erica d. from SmartHOTEL replied:
 Thank you very much for your positive review. We indeed consider good service as one of our biggest ... 

October 08, 2021

SmartHOTEL (Channel Manager) Review: Perfect face to face service and flexibility

Revenue manager from Limited Service in København (Denmark)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The need for our hotels matches what is offered. The quick and always very service minded answers and solutions. Channel management made easy.

What do you dislike or think could be improved?

Even better direct knowledge of the markets for the direct end user, what do you think would benefit us even more adding to the list of great corporation.

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5
arrow review On Nov 17, 2020 Erica d. from SmartHOTEL replied:
 Thank you very much for your positive review and good to hear we are doing good on our main goals: m... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Recent articles

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Recent press releases

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Resources & reports

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Popular SmartHOTEL (Channel Manager) Integrations

View all (38 SmartHOTEL Integrations)