SmartHOTEL (Channel Manager)

Ranked 9 (out of 94) in Channel Managers

Channel Managers

Increase your hotel revenue, online bookings and avoid overbookings with real-time, automated 2-way ...

Ratings Snapshot

Certificate of Excellence

Read 82 reviews

#9 Popularity index

HT SCORE

74 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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SmartHOTEL (Channel Manager) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #9 out of 94 in Channel Managers

Ease of Use

4.5/5

ROI

4.3/5

Implementation

4.4/5

Customer Support

4.8/5

SmartHOTEL’s customer support processes haven’t yet been verified by Hotel Tech Report.

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SmartHOTEL (Channel Manager) Overview

Top Alternative: SiteMinder (The Channel Manager)

SmartHOTEL (Channel Manager) Overview

Providing freedom to Hoteliers Your time is precious and should be dedicated to optimising your guest experience. Avoid overbookings, time-consuming manual channel management, errors and missed opportunities. Increase your online bookings with the SmartHOTEL Channel Manager.

About SmartHOTEL

Founded in 2007 | Headquarters in Reeuwijk Netherlands | 15 employees

1/9

Integrates with

Property Management Systems
Business Intelligence
Booking Engine

Browse integrations (44 verified)

Pros & Cons

89% recommend

Assistant Manager Hotel Distribution

It is easy to look up reservations. It is great that you can retrieve xml files for all reservations. It is easy to close a date. Your support department always provide great customer service.

Regional Revenue Manager

short time of Response from the support Team, also the support over phone is excellent resolving issues promptly easy handling self Explanation Help Guide

Manager

The Channel Manager, together with Oracle, is the best combination there is. No failures. The service is perfect. Very quick, friendly and efficient. I would use the program again at any time. Original: Der Channel Mana...

General Manager

The online tool works perfectly fine, however it could use a new design so that the first impression also matches it`s good quality.

Front Office Manager

We are perfectly happy with the level of support and customer service but find it difficult to figure out solutions to issues without this. We receive a lot of overbookings - this is not necessarily SmarthHOTEL's fault b...

Hotelowner

it would be an upgrade if there is a possibility to send the payments into our PMS which we have to book manually for now

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Smarthotel has great integration with our PMS system and works very fast. Integration and channel set up processes are not complicated and easy to learn. Reservation deliveries from OTA's and PMS updates(inventory,rate etc) are always processed quickly.

by Gurur Tunca (Protel A.S) on November 03, 2021

See more answers (7)

Showing all answers to: "What does this product or service do well?"

Geert Dijkstra Account Manager @ 123boeken

November 09, 2020, Geert has tried the

SmartHotel is a very steady channelmanager. We experience not much technical problems in the API connection and that is nice. They deliver excellent customer suppport and that is important if their are problems.

Deborah McGee Director Business Development @ HotelREZ Hotels and Resorts

November 09, 2020, Deborah heard from clients about the

Both of our companies share the same philosophies around excellent support and customer service and maintain a consultative approach to our clients , both new and existing and have enjoyed a strong and supportive business relationship now for several years

Chen Arets General Manager @ Freetime Hospitality

November 09, 2020, Chen regularly uses the

Personal contact, support and a great partner. Very reliable partner in terms of solutions. Channelmanager product is up to date and they keep improving. You don't get a no for answer, wil always look into solutions

Ivan Smit Online interface Support @ Innconcepts

November 06, 2020, Ivan regularly uses the

Connecting Fidelio/Oracle Suite8 to the channels most clients require the connectivity via the Suite8 Online interface allows for very flexible data exchange with various differently switched channels.

Edwin Leenheer Director of Operations @ RevControl

September 23, 2020, Edwin occassionaly uses the

The team at Smarthotel is pro-active and pleasant to work with. The support we get is alway quick and geared towards a swift solution. The channel manager platform itself is easy to use, and straightforward to set up.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

Smart Hotel provide a fantastic Channel Manager solution to hotels. We work with them closely over a number of different types of properties and there functionality and flexibility is wonderful. The on boarding and integration process is very easy.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

Question:

What differentiates this product or service from the competition?

Answer:

We have business partnership with Smarthotel for more than 5 years and their support team is always ready to answer when you need help. User interface is not complicated at all. Has great integration with PMS.

by Gurur Tunca (Protel A.S) on November 03, 2021

See more answers (7)

Showing all answers to: "What differentiates this product or service from the competition?"

Geert Dijkstra Account Manager @ 123boeken

November 09, 2020, Geert has tried the

Smarthotel has an excellent customer support and that is very important for us if there are issues in the connection. The people are nice and always think in solutions not in problems. Our customers are also happy with the channelmanager.

Deborah McGee Director Business Development @ HotelREZ Hotels and Resorts

November 09, 2020, Deborah heard from clients about the

We are both smaller companies and are thus very much hands on with all our clients and maintain great communication at all times to both retain existing clients as well as attract new customers worldwide

Chen Arets General Manager @ Freetime Hospitality

November 09, 2020, Chen regularly uses the

Smarthotel is very flexible, in every part of the company. From support, sales, and management. Nothing is too much and it's a company with 100% hospitality in mind. It's a personal approach if you compare it with the competition.

Ivan Smit Online interface Support @ Innconcepts

November 06, 2020, Ivan regularly uses the

That we can supply the customers with a fully vertical connectivity support - PMS->interface->channel manager->channels and we can therefore also directly check error messages that may occur to repair possible problems before they cause other difficulties

Edwin Leenheer Director of Operations @ RevControl

September 23, 2020, Edwin occassionaly uses the

Easy to set up the connection. Reliability of the connection. Excellent support team. They are an Oracle Certfied Partner which enables us to connect 2 way to Oracle Opera PMS and Oracle Fidelio Suite 8.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a system with simple UI and easily reachable customer service you may definitely go with Smarthotel. If you have worries about complicated systems, you may be sure that Smarthotel is not one of them.

by Gurur Tunca (Protel A.S) on November 03, 2021

See more answers (7)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Geert Dijkstra Account Manager @ 123boeken

November 09, 2020, Geert has tried the

I hope that they are adding more channels like airbnb, homeaway, fewo- direct, traum ferienwohnungen, home to go etc in the future. We have a lot of customers who advertise on vacation rental portals and don't use the hotel portals.

Deborah McGee Director Business Development @ HotelREZ Hotels and Resorts

November 09, 2020, Deborah heard from clients about the

When looking for a channel manager solution as well as GDS connectivity for your property, then the partnership between Smart Hotel and HotelREZ is a perfect combination for you to be able to manage rates and availability to this important channel

Chen Arets General Manager @ Freetime Hospitality

November 09, 2020, Chen regularly uses the

Channelmanagers are basically all the same, Smarthotel differs in terms of support and personal attention. So if you are looking for a channelmanager with real accountmanagement and personal attention, this is the partner.

Ivan Smit Online interface Support @ Innconcepts

November 06, 2020, Ivan regularly uses the

Make sure that the support has access to the Smarthotel extranet so that they can also help with the configuration and support of the interface setup for rates and roomtypes, making the vertical support possible

Edwin Leenheer Director of Operations @ RevControl

September 23, 2020, Edwin occassionaly uses the

When looking for a channel manager to connect with your Oracle PMS, take Smarthotel as their support is second to none. They also power the MyFidelio channel manager, which is another sign of good quality.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

We work with them closely over a number of different types of properties and there functionality and flexibility is wonderful. The on boarding and integration process is very easy which has been consistent feedback from our mutual clients.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

+ 5 recommend

Recommended by

Gurur Tunca Support and Training Specialist @ Protel A.S

Geert Dijkstra Account Manager @ 123boeken

Deborah McGee Director Business Development @ HotelREZ Hotels and Resorts

Chen Arets General Manager @ Freetime Hospitality

Ivan Smit Online interface Support @ Innconcepts

Show More (3)

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Features

View all (6)

Rate Management

4/5 features

Support for Weekly & Monthly Rates

Create a short term rental type of hotel product to compete with Airbnb and other vacation rental companies. Entice guests with long term stay discounts and attract more digital nomads, extended stays and family getaways.
Yield Rules

Maximises profit by automatically adjusting availability of rate plans in select channels and room types
Derived Rates

Saves time and reduces risk of errors by deriving multiple rates from a single base rate.
Inventory Management

Ability to provide recommendations/decisions on yielding availability/ Rate is only part of revenue management, availability controls (minimum length of stay, open or close, overbooking) have just as great an impact.
Inventory grid

Stay on top of your distribution and keep track of everything from one connected place.

Room Type Mapping

4/5 features

Channel Self-Mapping

Map new rate plans to direct and third-party channels with no effort

Automation & Syncing

4/5 features

Bulk Updates & Multiple Restrictions

Saves time by updating multiple room types and room rates in a select date range. Save hours of manual work every week with intelligent design for updates and restrictions.
2-way real time integrations

Keep your availability, rates, and inventory, an property content up to date and sync bookings and cancellations across individual channels.
PMS connectivity

Your Channel Manager connects directly into your hotel property management system, acting as the real-time connection of rate and availability data between your PMS and whichever booking websites you sell on. Each new reservation is delivered right into the PMS, without any manual intervention.

Administration & Settings

4/5 features

Multi-lingual
Centralized user & role management
Multi-Currency Support

The ability to manage more than one loyalty point/mile currency - this is not a fundamental requirement of a loyalty program but many programs are now allowing customers to choose which loyalty currency they want to earn.
Inventory grid

Stay on top of your distribution and keep track of everything from one connected place.
Integrated Payment Processing

Enjoy peace of mind thanks to automated, secure and seamless payments.