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SmartHOTEL (Channel Manager)

4.4 (82 REVIEWS)

HTR Score icon
HT Score  
14 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SmartHOTEL (Channel Manager)

4.4 (82 REVIEWS)

Ranked 19 (out of 111) in Channel Managers

Increase your hotel revenue, online bookings and avoid overbookings with real-time, automated 2-way online distribution.

Bell avatar Bell - AI powered product analyst

I analyzed all of SmartHOTEL’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the efficiency and flexibility that SmartHotels' tools provide. The product excels in offering a fully automated digital booking system, extensive integration capabilities, and quick resolutions for custom feature requests without added costs. The system is user-friendly and highly secure, making it easier for hoteliers to manage availability, rates, and reservations, which improves operational efficiency and customer experience, thereby increasing revenue and reducing costs.

Powered by AI

Hoteliers Most Frequently Mention

Quick and Effective Support
User-Friendly Interface
Automated Booking and Digital Management
Implementation and Connectivity Efforts
Room Rate Adjustments and Restrictions
Extensive Integration Capabilities
Update and Design Improvements
Technical Issues and Overbookings
System Reliability and Security
Custom Features without Extra Costs

What Types of Hotels SmartHOTEL is Popular For

Size

21 | Large (75-199 room)

23 | Medium (25-74 room)

9 | Small (10-24 room)

13 | X-Large (200+ room)

5 | X-Small (1-9 room)

Country

9 | Germany

5 | Switzerland

4 | United Kingdom

3 | Ireland

3 | Denmark

3 | Sweden

3 | Belgium

2 | Italy

2 | Austria

2 | United States of America

2 | Finland

2 | India

1 | Taiwan

1 | Norway

1 | Serbia

1 | France

1 | Greece

1 | Spain

1 | Netherlands

1 | Vietnam

1 | Poland

1 | Mexico

Type

16 | Bed & Breakfast & Inns

31 | Boutiques

20 | Branded Hotels

25 | City Center Hotels

20 | Airport/Conference Hotels

4 | Extended Stay & Serviced Apartments

4 | Hostels

21 | Limited Service & Budget Hotels

16 | Luxury Hotels

8 | Resorts

4 | Vacation Rentals & Villas

Region

3 | North America

43 | Europe

4 | Asia Pacific

Category

82 | Channel Managers

What is SmartHOTEL?

Founded in 2007 | Headquarters in Reeuwijk (Netherlands) | 15 employees
SmartHOTEL (Channel Manager) is a fully automated digital booking platform designed to streamline the operations of hoteliers. It centralizes the management of availability, rates, and reservations by integrating seamlessly with different booking channels and property management systems, allowing for efficient and flexible handling of online bookings. The system is user-friendly and highly secure, making it easy for hoteliers to avoid overbookings, reduce manual errors, and save time. By enhancing operational efficiency and customer experience, SmartHOTEL (Channel Manager) helps increase revenue and reduce costs, fitting seamlessly into existing business operations.

SmartHOTEL (Channel Manager) Alternatives

Not sure if SmartHOTEL is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:

Capabilities

profile-empty-state.svg

SmartHOTEL doesn’t have any benefits or use cases available

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

SmartHOTEL Reviews Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.8/5
ROI
4.3/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SmartHOTEL (Channel Manager) is the #28 most trending product in the Channel Managers category (out of 111) and the #790 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SmartHOTEL’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
14 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SmartHOTEL Pricing

Pricing Available By Request

SmartHOTEL has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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SmartHOTEL Reviews

Hotelier Rating

Excellent
55
Very Good
21
Average
4
Poor
1
Terrible
1

Property Size

  • X-Small (5)
  • Small (9)
  • Medium (23)
  • Large (21)
  • X-Large (13)

Country

  • Germany
    Germany
    (9)
  • Switzerland
    Switzerland
    (5)
  • United Kingdom
    United Kingdom
    (4)
  • Ireland
    Ireland
    (3)
  • Denmark
    Denmark
    (3)
  • Sweden
    Sweden
    (3)
  • Belgium
    Belgium
    (3)
  • Italy
    Italy
    (2)
  • Austria
    Austria
    (2)
  • United States of America
    United States of America
    (2)
  • Finland
    Finland
    (2)
  • India
    India
    (2)
  • Taiwan
    Taiwan
    (1)
  • Norway
    Norway
    (1)
  • Serbia
    Serbia
    (1)
  • France
    France
    (1)
  • Greece
    Greece
    (1)
  • Spain
    Spain
    (1)
  • Netherlands
    Netherlands
    (1)
  • Vietnam
    Vietnam
    (1)
  • Poland
    Poland
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (3)
  • Europe
    Europe
    (43)
  • Asia Pacific
    Asia Pacific
    (4)

Hoteliers say

Hoteliers like the efficiency and flexibility that SmartHotels' tools provide. The product excels in offering a fully automated digital booking system, extensive integration capabilities, and quick resolutions for custom feature requests without added costs. The system is user-friendly and highly secure, making it easier for hoteliers to manage availability, rates, and reservations, which improves operational efficiency and customer experience, thereby increasing revenue and reducing costs.

AI-generated from the text of customer reviews

Quick and Effective Support
User-Friendly Interface
Automated Booking and Digital Management
Implementation and Connectivity Efforts
Room Rate Adjustments and Restrictions
Extensive Integration Capabilities
Update and Design Improvements
Technical Issues and Overbookings
System Reliability and Security
Custom Features without Extra Costs
10

Tip top support

Revenue Manager from 25-49 room Bed & Breakfast & Inn in Fengyuan (Taiwan)

Verified
2 years ago
Always on the end of the phone, and super helpful and friendly . We have had so many random questions and queries over the 10 years we have worked with SmartHotels and they have all been answered quickly and efficiently. Great team and highly recommended.
Country Taiwan
Revenue Manager
Medium Hotel
10

Tip top support

Revenue Manager from 25-49 room Bed & Breakfast & Inn in Fengyuan (Taiwan)

Verified
2 years ago
Always on the end of the phone, and super helpful and friendly . We have had so many random questions and queries over the 10 years we have worked with SmartHotels and they have all been answered quickly and efficiently. Great team and highly recommended.
Country Taiwan
Revenue Manager
Medium Hotel
8

positive Company

Reception from 100 to 199 room Branded Hotel in Winterberg (Germany)

Verified
3 years ago
very helpfull staff, always there for you. good suggestions and very easy to use they also made a special feature for us, without extra costs
Country Germany
Reception
Large Hotel
10

Functions perfectly

Manager from 10 to 24 room City Center Hotel in Ghent (Belgium)

Verified
3 years ago
Fully automated system. Everything is done by email. The Channel Manager makes the bookings completely digital. A very handy tool.
Country Belgium
Manager
Small Hotel
9

Simple and accurate

Service from 25-49 room Bed & Breakfast & Inn in Willingen (Germany)

Verified
3 years ago
- Good overview of all reservations - Automatic room avaiability - Simple structure of rooms and prices - Lots of travel agents can ue system
Country Germany
Service
Medium Hotel
8

Experience with Smarthotel

Owner from 5 to 9 room Bed & Breakfast & Inn in Roermond (The Netherlands)

Verified
3 years ago
Very clear, very well-arranged, the online availability can be seen immediately, we now have no transfers, accessible everywhere, easy to add texts and comments. Speed could be a little better sometimes.
Country The Netherlands
Owner
X-Small Hotel
10

User-friendly channel manager with a great support department.

Manager Sales & Marketing from 75-99 room Airport/Conference Hotel in Den Dolder (The Netherlands)

Verified
3 years ago
• clear and easy to use. • good link with our reservation and revenue system for optimal returns. • good service from support.
Country The Netherlands
Manager Sales & Marketing
Large Hotel
10

Easy to work with

Front office manager from 25-49 room Branded Hotel in Amsterdam (The Netherlands)

Verified
3 years ago
A great overview of the week/month. Easy to adjust the price and availabilities as well as the min/max stay. Good support team.
Country The Netherlands
Front office manager
Medium Hotel
9

Service

Hoofd Receptie from 75-99 room Airport/Conference Hotel in Den Dolder (The Netherlands)

Verified
3 years ago
Very nice service. You will be helped quickly and always come up with a solution. They also give good tips for optimization.
Country The Netherlands
Hoofd Receptie
Large Hotel
10

The channel manager is fast and efficient

eigenaar from 10 to 24 room in Slenaken (The Netherlands)

Verified
3 years ago
the user-friendly concept works easily and the overview can be seen at a glance. It is well secured and the support is an excellently executed help.
Country The Netherlands
eigenaar
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 9

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Smarthotel has great integration with our PMS system and works very fast. Integration and channel set up processes are not complicated and easy to learn. Reservation deliveries from OTA's and PMS updates(inventory,rate etc) are always processed quickly.

Question:

What differentiates this product or service from the competition?

Answer:

We have business partnership with Smarthotel for more than 5 years and their support team is always ready to answer when you need help. User interface is not complicated at all. Has great integration with PMS.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a system with simple UI and easily reachable customer service you may definitely go with Smarthotel. If you have worries about complicated systems, you may be sure that Smarthotel is not one of them.

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Are you a consultant or vendor that recommends SmartHOTEL? Leave a recommendation

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Support

Unverified

SmartHOTEL has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

89%

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