SmartHOTEL (Channel Manager)

Ranked 9 (out of 94) in Channel Managers

Channel Managers

Increase your hotel revenue, online bookings and avoid overbookings with real-time, automated 2-way ...

Ratings Snapshot

Certificate of Excellence
Read 82 reviews
89%
Recommend
HTR Score icon
HT SCORE
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator arrow
SmartHOTEL (Channel Manager) has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #9 out of 94 in Channel Managers

Ease of Use
4.5/5
ROI
4.3/5
Implementation
4.4/5
Customer Support
4.8/5
Verified Customer Support

SmartHOTEL’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • City Center Hotels 17 verified reviews
    82%
    17 verified reviews
  • Boutiques Leader: SiteMinder
    92%
    13 verified reviews
  • Luxury Hotels 9 verified reviews
    88%
    9 verified reviews
  • Resorts Leader: SiteMinder
    95%
    6 verified reviews
  • Branded Hotels Leader: SiteMinder
    93%
    6 verified reviews
  • Bed & Breakfast & Inns Leader: Cloudbeds
    85%
    4 verified reviews
  • Extended Stay & Serviced Apartments 4 verified reviews
    93%
    4 verified reviews
  • Limited Service & Budget Hotels 3 verified reviews
    90%
    3 verified reviews
  • Hostels Leader: Cloudbeds
    87%
    3 verified reviews
  • Vacation Rentals & Villas 2 verified reviews
    90%
    2 verified reviews
  • Airport/Conference Hotels Leader: SiteMinder
    90%
    1 verified reviews

SmartHOTEL (Channel Manager) Overview

SmartHOTEL (Channel Manager) Overview

Providing freedom to Hoteliers Your time is precious and should be dedicated to optimising your guest experience. Avoid overbookings, time-consuming manual channel management, errors and missed opportunities. Increase your online bookings with the SmartHOTEL Channel Manager.

About SmartHOTEL

Founded in 2007 | Headquarters in Reeuwijk Netherlands | 15 employees

Integrates with

  • Property Management Systems
  • Business Intelligence
  • Booking Engine
Browse integrations (44 verified)

Pros & Cons

Like 89% recommend

Assistant Manager Hotel Distribution

It is easy to look up reservations. It is great that you can retrieve xml files for all reservations. It is easy to close a date. Your support department always provide great customer service.

Regional Revenue Manager

short time of Response from the support Team, also the support over phone is excellent resolving issues promptly easy handling self Explanation Help Guide

Manager

The Channel Manager, together with Oracle, is the best combination there is. No failures. The service is perfect. Very quick, friendly and efficient. I would use the program again at any time. Original: Der Channel Mana...

General Manager

The online tool works perfectly fine, however it could use a new design so that the first impression also matches it`s good quality.

Front Office Manager

We are perfectly happy with the level of support and customer service but find it difficult to figure out solutions to issues without this. We receive a lot of overbookings - this is not necessarily SmarthHOTEL's fault b...

Hotelowner

it would be an upgrade if there is a possibility to send the payments into our PMS which we have to book manually for now

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Smarthotel has great integration with our PMS system and works very fast. Integration and channel set up processes are not complicated and easy to learn. Reservation deliveries from OTA's and PMS updates(inventory,rate etc) are always processed quickly.

by Gurur Tunca (Protel A.S) on November 03, 2021

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

We have business partnership with Smarthotel for more than 5 years and their support team is always ready to answer when you need help. User interface is not complicated at all. Has great integration with PMS.

by Gurur Tunca (Protel A.S) on November 03, 2021

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a system with simple UI and easily reachable customer service you may definitely go with Smarthotel. If you have worries about complicated systems, you may be sure that Smarthotel is not one of them.

by Gurur Tunca (Protel A.S) on November 03, 2021

See more answers (7)
User avatar image User avatar image User avatar image
+ 5 recommend
Recommended by Show More (3)

SmartHOTEL Alternatives

View SmartHOTEL alternatives

Find the perfect fit

Want to find out if SmartHOTEL is the best fit for your hotel?

Take the Quiz
Quiz image profile

GETTING STARTED

Download the 2023 Channel Managers buyer’s guide

Free download
Buyers cover image buyes image guides

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Netherlands
  • Germany
  • Switzerland
  • Sweden
  • United Kingdom
  • Ireland
  • Italy
  • Denmark
  • Belgium

82 Verified SmartHOTEL Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 84% below the category average..

Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Channel Managers providers. It is advised that you ask for recent references before proceeding.

November 16, 2021

SmartHOTEL (Channel Manager) Review: positive Company

Reception from Resorts in Winterberg (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

very helpfull staff, always there for you. good suggestions and very easy to use they also made a special feature for us, without extra costs

What do you dislike or think could be improved?

at this moment we don´t have any issues, sometimes it was difficult for us to see, when changes were made

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
n/a

November 07, 2021

SmartHOTEL (Channel Manager) Review: Functions perfectly

Manager from City Center Hotels in Gent (Belgium)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Fully automated system. Everything is done by email. The Channel Manager makes the bookings completely digital. A very handy tool.

What do you dislike or think could be improved?

No comments. The system works perfectly and I am automatically informed of every booking that comes in by e-mail.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 04, 2021

SmartHOTEL (Channel Manager) Review: Simple and accurate

Service from Bed & Breakfast & Inns in Willingen (Upland) (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Good overview of all reservations - Automatic room avaiability - Simple structure of rooms and prices - Lots of travel agents can ue system

What do you dislike or think could be improved?

We are just starting our company, so at this moment we don´t have any points of improving. We will be back....

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
n/a

November 01, 2021

SmartHOTEL (Channel Manager) Review: Experience with Smarthotel

Owner from Boutiques in Roermond (Netherlands)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Very clear, very well-arranged, the online availability can be seen immediately, we now have no transfers, accessible everywhere, easy to add texts and comments. Speed could be a little better sometimes.

What do you dislike or think could be improved?

Speed could sometimes be a bit better, but a lot of work has already been done on that, the updates are also very good.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

October 31, 2021

SmartHOTEL (Channel Manager) Review: User-friendly channel manager with a great support department.

Manager Sales & Marketing from Other in Den Dolder (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

• clear and easy to use. • good link with our reservation and revenue system for optimal returns. • good service from support.

What do you dislike or think could be improved?

Closing a date is fast. When the date has availability again, you also open quickly, but you have to go through all the rates to fill in the restrictions again. It would be nice if the restrictions for th...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

October 30, 2021

SmartHOTEL (Channel Manager) Review: Service

Hoofd Receptie from Other in Den Dolder (Netherlands)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Very nice service. You will be helped quickly and always come up with a solution. They also give good tips for optimization.

What do you dislike or think could be improved?

Opening & closing certain rates at once. This is now only possible for 1 day to open and/or close all rates.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Related articles

View all

Related industry news

View all

Resources & reports

View all

Popular SmartHOTEL (Channel Manager) Integrations

View all (44 SmartHOTEL Integrations)