World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
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SmartHOTEL (Channel Manager)
4.4 (82 REVIEWS)
HT Score
14 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
SmartHOTEL (Channel Manager)
Ranked 19 (out of 111) in Channel Managers
Increase your hotel revenue, online bookings and avoid overbookings with real-time, automated 2-way online distribution.
89% recommended by 77 hotels
Bell - AI powered product analyst
I analyzed all of SmartHOTEL’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the efficiency and flexibility that SmartHotels' tools provide. The product excels in offering a fully automated digital booking system, extensive integration capabilities, and quick resolutions for custom feature requests without added costs. The system is user-friendly and highly secure, making it easier for hoteliers to manage availability, rates, and reservations, which improves operational efficiency and customer experience, thereby increasing revenue and reducing costs.
Hoteliers Most Frequently Mention
What Types of Hotels SmartHOTEL is Popular For
Size
21 | Large (75-199 room)
23 | Medium (25-74 room)
9 | Small (10-24 room)
13 | X-Large (200+ room)
5 | X-Small (1-9 room)
Country
9 | Germany
5 | Switzerland
4 | United Kingdom
3 | Ireland
3 | Denmark
3 | Sweden
3 | Belgium
2 | Italy
2 | Austria
2 | United States of America
2 | Finland
2 | India
1 | Taiwan
1 | Norway
1 | Serbia
1 | France
1 | Greece
1 | Spain
1 | Netherlands
1 | Vietnam
1 | Poland
1 | Mexico
Type
16 | Bed & Breakfast & Inns
31 | Boutiques
20 | Branded Hotels
25 | City Center Hotels
20 | Airport/Conference Hotels
4 | Extended Stay & Serviced Apartments
4 | Hostels
21 | Limited Service & Budget Hotels
16 | Luxury Hotels
8 | Resorts
4 | Vacation Rentals & Villas
Region
3 | North America
43 | Europe
4 | Asia Pacific
Category
82 | Channel Managers
Didn’t find what you were looking for?
What is SmartHOTEL?
Founded in 2007 | Headquarters in Reeuwijk (Netherlands) | 15 employees
SmartHOTEL (Channel Manager) is a fully automated digital booking platform designed to streamline the operations of hoteliers. It centralizes the management of availability, rates, and reservations by integrating seamlessly with different booking channels and property management systems, allowing for efficient and flexible handling of online bookings. The system is user-friendly and highly secure, making it easy for hoteliers to avoid overbookings, reduce manual errors, and save time. By enhancing operational efficiency and customer experience, SmartHOTEL (Channel Manager) helps increase revenue and reduce costs, fitting seamlessly into existing business operations.
SmartHOTEL (Channel Manager) Alternatives
Not sure if SmartHOTEL is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:
Capabilities
SmartHOTEL doesn’t have any benefits or use cases available
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
1/1 features
SmartHOTEL Reviews Summary
Ease of Use
4.5/5
Customer Support
4.8/5
ROI
4.3/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, SmartHOTEL (Channel Manager) is the #28 most trending product in the Channel Managers category (out of 111) and the #790 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSmartHOTEL’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SmartHOTEL Pricing
Pricing Available By Request
SmartHOTEL has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like the efficiency and flexibility that SmartHotels' tools provide. The product excels in offering a fully automated digital booking system, extensive integration capabilities, and quick resolutions for custom feature requests without added costs. The system is user-friendly and highly secure, making it easier for hoteliers to manage availability, rates, and reservations, which improves operational efficiency and customer experience, thereby increasing revenue and reducing costs.
AI-generated from the text of customer reviews
Looking for specific info?
10
Tip top support
Revenue Manager from 25-49 room Bed & Breakfast & Inn in Fengyuan (Taiwan)
Verified
2 years ago
Always on the end of the phone, and super helpful and friendly . We have had so many random questions and queries over the 10 years we have worked with SmartHotels and they have all been answered quickly and efficiently. Great team and highly recommended.
Taiwan
Taiwan
Revenue Manager
Medium Hotel
10
Tip top support
Revenue Manager from 25-49 room Bed & Breakfast & Inn in Fengyuan (Taiwan)
Verified
2 years ago
Always on the end of the phone, and super helpful and friendly . We have had so many random questions and queries over the 10 years we have worked with SmartHotels and they have all been answered quickly and efficiently. Great team and highly recommended.
Taiwan
Taiwan
Revenue Manager
Medium Hotel
8
positive Company
Reception from 100 to 199 room Branded Hotel in Winterberg (Germany)
Verified
3 years ago
very helpfull staff, always there for you.
good suggestions and very easy to use
they also made a special feature for us, without extra costs
Germany
Germany
Reception
Large Hotel
10
Functions perfectly
Manager from 10 to 24 room City Center Hotel in Ghent (Belgium)
Verified
3 years ago
Fully automated system. Everything is done by email. The Channel Manager makes the bookings completely digital. A very handy tool.
Belgium
Belgium
Manager
Small Hotel
9
Simple and accurate
Service from 25-49 room Bed & Breakfast & Inn in Willingen (Germany)
Verified
3 years ago
- Good overview of all reservations
- Automatic room avaiability
- Simple structure of rooms and prices
- Lots of travel agents can ue system
Germany
Germany
Service
Medium Hotel
8
Experience with Smarthotel
Owner from 5 to 9 room Bed & Breakfast & Inn in Roermond (The Netherlands)
Verified
3 years ago
Very clear, very well-arranged, the online availability can be seen immediately, we now have no transfers, accessible everywhere, easy to add texts and comments. Speed could be a little better sometimes.
The Netherlands
The Netherlands
Owner
X-Small Hotel
10
User-friendly channel manager with a great support department.
Manager Sales & Marketing from 75-99 room Airport/Conference Hotel in Den Dolder (The Netherlands)
Verified
3 years ago
• clear and easy to use. • good link with our reservation and revenue system for optimal returns. • good service from support.
The Netherlands
The Netherlands
Manager Sales & Marketing
Large Hotel
10
Easy to work with
Front office manager from 25-49 room Branded Hotel in Amsterdam (The Netherlands)
Verified
3 years ago
A great overview of the week/month. Easy to adjust the price and availabilities as well as the min/max stay. Good support team.
The Netherlands
The Netherlands
Front office manager
Medium Hotel
9
Service
Hoofd Receptie from 75-99 room Airport/Conference Hotel in Den Dolder (The Netherlands)
Verified
3 years ago
Very nice service. You will be helped quickly and always come up with a solution.
They also give good tips for optimization.
The Netherlands
The Netherlands
Hoofd Receptie
Large Hotel
10
The channel manager is fast and efficient
eigenaar from 10 to 24 room in Slenaken (The Netherlands)
Verified
3 years ago
the user-friendly concept works easily and the overview can be seen at a glance. It is well secured and the support is an excellently executed help.
The Netherlands
The Netherlands
eigenaar
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Smarthotel has great integration with our PMS system and works very fast. Integration and channel set up processes are not complicated and easy to learn. Reservation deliveries from OTA's and PMS updates(inventory,rate etc) are always processed quickly.
Showing all answers to: "What does this product or service do well?"
Smarthotel has great integration with our PMS system and works very fast.
Integration and channel set up processes are not complicated and easy to learn.
Reservation deliveries from OTA's and PMS updates(inventory,rate etc) are always processed quickly.
SmartHotel is a very steady channelmanager. We experience not much technical problems in the API connection and that is nice. They deliver excellent customer suppport and that is important if their are problems.
Both of our companies share the same philosophies around excellent support and customer service and maintain a consultative approach to our clients , both new and existing and have enjoyed a strong and supportive business relationship now for several years
Personal contact, support and a great partner. Very reliable partner in terms of solutions. Channelmanager product is up to date and they keep improving. You don't get a no for answer, wil always look into solutions
Connecting Fidelio/Oracle Suite8 to the channels most clients require
the connectivity via the Suite8 Online interface allows for very flexible data exchange with various differently switched channels.
Question:
What differentiates this product or service from the competition?
Answer:
We have business partnership with Smarthotel for more than 5 years and their support team is always ready to answer when you need help. User interface is not complicated at all. Has great integration with PMS.
Showing all answers to: "What differentiates this product or service from the competition?"
We have business partnership with Smarthotel for more than 5 years and their support team is always ready to answer when you need help.
User interface is not complicated at all.
Has great integration with PMS.
Smarthotel has an excellent customer support and that is very important for us if there are issues in the connection. The people are nice and always think in solutions not in problems. Our customers are also happy with the channelmanager.
We are both smaller companies and are thus very much hands on with all our clients and maintain great communication at all times to both retain existing clients as well as attract new customers worldwide
Smarthotel is very flexible, in every part of the company. From support, sales, and management. Nothing is too much and it's a company with 100% hospitality in mind. It's a personal approach if you compare it with the competition.
That we can supply the customers with a fully vertical connectivity support - PMS->interface->channel manager->channels
and we can therefore also directly check error messages that may occur to repair possible problems before they cause other difficulties
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are looking for a system with simple UI and easily reachable customer service you may definitely go with Smarthotel. If you have worries about complicated systems, you may be sure that Smarthotel is not one of them.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are looking for a system with simple UI and easily reachable customer service you may definitely go with Smarthotel. If you have worries about complicated systems, you may be sure that Smarthotel is not one of them.
I hope that they are adding more channels like airbnb, homeaway, fewo- direct, traum ferienwohnungen, home to go etc in the future. We have a lot of customers who advertise on vacation rental portals and don't use the hotel portals.
When looking for a channel manager solution as well as GDS connectivity for your property, then the partnership between Smart Hotel and HotelREZ is a perfect combination for you to be able to manage rates and availability to this important channel
Channelmanagers are basically all the same, Smarthotel differs in terms of support and personal attention. So if you are looking for a channelmanager with real accountmanagement and personal attention, this is the partner.
Make sure that the support has access to the Smarthotel extranet so that they can also help with the configuration and support of the interface setup for rates and roomtypes, making the vertical support possible
Recommended by
Gurur Tunca
Support and Training Specialist
@
Protel A.S
Geert Dijkstra
Account Manager
@
123boeken
Deborah McGee
Director Business Development
@
HotelREZ Hotels and Resorts
Chen Arets
General Manager
@
Freetime Hospitality
Ivan Smit
Online interface Support
@
Innconcepts
Gurur Tunca
Support and Training Specialist
@
Protel A.S
Geert Dijkstra
Account Manager
@
123boeken
Deborah McGee
Director Business Development
@
HotelREZ Hotels and Resorts
Chen Arets
General Manager
@
Freetime Hospitality
Ivan Smit
Online interface Support
@
Innconcepts
Edwin Leenheer
Director of Operations
@
RevControl
Niall Lenihan
Partnerships Manager
@
Net Affinity
Subramanian P
SVP, Head of Integration
@
IDS Next Business solutions P LTD
Are you a consultant or vendor that recommends SmartHOTEL?
Leave a recommendation
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Support
Unverified
SmartHOTEL has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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