SmartHOTEL (Channel Manager)

4.4 (82 REVIEWS)

HTR Score icon
HT Score  
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SmartHOTEL (Channel Manager)

4.4 (82 REVIEWS)

Ranked 15 (out of 107) in Channel Managers

Increase your hotel revenue, online bookings and avoid overbookings with real-time, automated 2-way online distribution.

SmartHOTEL has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.8/5
ROI
4.3/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SmartHOTEL (Channel Manager) is the #19 most trending product in the Channel Managers category (out of 107) and the #702 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

SmartHOTEL’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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71 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SmartHOTEL (Channel Manager)
Founded in 2007 | Headquarters in Reeuwijk (Netherlands) | 15 employees
Providing freedom to Hoteliers Your time is precious and should be dedicated to optimising your guest experience. Avoid overbookings, time-consuming manual channel management, errors and missed opportunities. Increase your online bookings with the SmartHOTEL Channel Manager.

Capabilities

profile-empty-state.svg

SmartHOTEL doesn’t have any benefits or use cases available

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Pricing

Pricing Available By Request

SmartHOTEL has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

6 | X-Small (1-9 room)

10 | Small (10-24 room)

15 | Medium (25-74 room)

16 | Large (75-199 room)

11 | X-Large (200+ room)

Country

34 | Netherlands

9 | Germany

6 | Switzerland

5 | United Kingdom

5 | Sweden

3 | Ireland

3 | Belgium

3 | Denmark

2 | Italy

2 | Austria

1 | Vietnam

1 | Finland

1 | Poland

1 | Greece

1 | Mexico

1 | Serbia

1 | Norway

Type

19 | City Center Hotels

14 | Boutiques

10 | Luxury Hotels

7 | Branded Hotels

6 | Resorts

5 | Bed & Breakfast & Inns

4 | Extended Stay & Serviced Apartments

4 | Hostels

3 | Limited Service & Budget Hotels

2 | Vacation Rentals & Villas

1 | Airport/Conference Hotels

Region

77 | Europe

1 | North America

1 | Asia Pacific

Category

82 | Channel Managers

Hotelier Rating

Excellent
55
Very Good
21
Average
4
Poor
1
Terrible
1

Property Size

  • X-Small (6)
  • Small (10)
  • Medium (15)
  • Large (16)
  • X-Large (11)

Country

  • Netherlands
    Netherlands
    (34)
  • Germany
    Germany
    (9)
  • Switzerland
    Switzerland
    (6)
  • United Kingdom
    United Kingdom
    (5)
  • Sweden
    Sweden
    (5)
  • Ireland
    Ireland
    (3)
  • Belgium
    Belgium
    (3)
  • Denmark
    Denmark
    (3)
  • Italy
    Italy
    (2)
  • Austria
    Austria
    (2)
  • Vietnam
    Vietnam
    (1)
  • Finland
    Finland
    (1)
  • Poland
    Poland
    (1)
  • Greece
    Greece
    (1)
  • Mexico
    Mexico
    (1)
  • Serbia
    Serbia
    (1)
  • Norway
    Norway
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (77)
  • Asia Pacific
    Asia Pacific
    (1)
10

Tip top support

Revenue Manager from 500+ room Bed & Breakfast & Inn in (United Kingdom)

Verified
10 months ago
Always on the end of the phone, and super helpful and friendly . We have had so many random questions and queries over the 10 years we have worked with SmartHotels and they have all been answered quickly and efficiently. Great team and highly recommended.
Country United Kingdom
Revenue Manager
X-Large Hotel
8

positive Company

Reception from 100 to 199 room Resort in Winterberg (Germany)

Verified
2 years ago
very helpfull staff, always there for you. good suggestions and very easy to use they also made a special feature for us, without extra costs
Country Germany
Reception
Large Hotel
10

Functions perfectly

Manager from 10 to 24 room City Center Hotel in Gent (Belgium)

Verified
2 years ago
Fully automated system. Everything is done by email. The Channel Manager makes the bookings completely digital. A very handy tool.
Country Belgium
Manager
Small Hotel
9

Simple and accurate

Service from 5 to 9 room Bed & Breakfast & Inn in Willingen (Upland) (Germany)

Verified
2 years ago
- Good overview of all reservations - Automatic room avaiability - Simple structure of rooms and prices - Lots of travel agents can ue system
Country Germany
Service
X-Small Hotel
8

Experience with Smarthotel

Owner from 5 to 9 room Boutique in Roermond (Netherlands)

Verified
2 years ago
Very clear, very well-arranged, the online availability can be seen immediately, we now have no transfers, accessible everywhere, easy to add texts and comments. Speed could be a little better sometimes.
Country Netherlands
Owner
X-Small Hotel
10

User-friendly channel manager with a great support department.

Manager Sales & Marketing from 75-99 room in Den Dolder (Netherlands)

Verified
2 years ago
• clear and easy to use. • good link with our reservation and revenue system for optimal returns. • good service from support.
Country Netherlands
Manager Sales & Marketing
Large Hotel
10

Easy to work with

Front office manager from 25-49 room City Center Hotel in Amsterdam (Netherlands)

Verified
2 years ago
A great overview of the week/month. Easy to adjust the price and availabilities as well as the min/max stay. Good support team.
Country Netherlands
Front office manager
Medium Hotel
9

Service

Hoofd Receptie from 75-99 room in Den Dolder (Netherlands)

Verified
2 years ago
Very nice service. You will be helped quickly and always come up with a solution. They also give good tips for optimization.
Country Netherlands
Hoofd Receptie
Large Hotel
10

The channel manager is fast and efficient

eigenaar from 10 to 24 room in Slenaken (Netherlands)

Verified
2 years ago
the user-friendly concept works easily and the overview can be seen at a glance. It is well secured and the support is an excellently executed help.
Country Netherlands
eigenaar
Small Hotel
8

Easy product to work with

Hotel owner from 25-49 room in Witteveen (Netherlands)

Verified
2 years ago
The most what i like about the channel manager is that is safes you a lot of time as you can connect with various booking agents.
Country Netherlands
Hotel owner
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 9

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Smarthotel has great integration with our PMS system and works very fast. Integration and channel set up processes are not complicated and easy to learn. Reservation deliveries from OTA's and PMS updates(inventory,rate etc) are always processed quickly.

Question:

What differentiates this product or service from the competition?

Answer:

We have business partnership with Smarthotel for more than 5 years and their support team is always ready to answer when you need help. User interface is not complicated at all. Has great integration with PMS.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a system with simple UI and easily reachable customer service you may definitely go with Smarthotel. If you have worries about complicated systems, you may be sure that Smarthotel is not one of them.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 5 recommend
Recommended by
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Gurur Tunca Support and Training Specialist @ Protel A.S
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Geert Dijkstra Account Manager @ 123boeken
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Deborah McGee Director Business Development @ HotelREZ Hotels and Resorts
RecommendationAvatar
Chen Arets General Manager @ Freetime Hospitality
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Ivan Smit Online interface Support @ Innconcepts
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Edwin Leenheer Director of Operations @ RevControl
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Niall Lenihan Partnerships Manager @ Net Affinity
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Subramanian P SVP, Head of Integration @ IDS Next Business solutions P LTD
Are you a consultant or vendor that recommends SmartHOTEL? Leave a recommendation

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Support

Unverified

SmartHOTEL has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

89%

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