World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
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SmartHOTEL Channel Manager by Net Affinity
4.4 (82 REVIEWS)
HT Score
25 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
SmartHOTEL Channel Manager by Net Affinity
Ranked 20 (out of 149) in Channel Managers
Increase your hotel revenue, online bookings and avoid overbookings with real-time, automated 2-way online distribution.
93% recommended by 294 hotels
Net Affinity is popular in Netherlands with 32 hoteliers leaving an average rating of 87%.
Bell - AI powered product analyst
I analyzed all of Net Affinity’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the efficiency and flexibility that SmartHotels' tools provide. The product excels in offering a fully automated digital booking system, extensive integration capabilities, and quick resolutions for custom feature requests without added costs. The system is user-friendly and highly secure, making it easier for hoteliers to manage availability, rates, and reservations, which improves operational efficiency and customer experience, thereby increasing revenue and reducing costs.
What Types of Hotels Net Affinity is Popular For
Size
10 | X-Small (1-9 room)
134 | Small (10-49 room)
98 | Mid-Sized (50-99 room)
142 | Large (100-499 room)
10 | X-Large (500+ room)
Country
260 | Ireland
41 | United Kingdom
33 | Netherlands
11 | Germany
8 | United States
8 | Switzerland
5 | India
4 | United Arab Emirates
3 | Slovenia
3 | Belgium
3 | Sweden
3 | Denmark
3 | France
3 | Spain
2 | Finland
2 | Austria
2 | Italy
2 | Portugal
2 | Mexico
2 | Philippines
1 | Australia
1 | Estonia
1 | Malaysia
1 | Poland
1 | Vietnam
1 | Oman
1 | Singapore
1 | Belize
1 | New Zealand
1 | Greece
1 | Serbia
1 | Norway
1 | Taiwan
1 | Israel
Type
179 | Luxury Hotels
173 | Boutique Hotels
157 | Bed & Breakfast & Inns
122 | Branded Hotels
119 | Airport/Conference Hotels
117 | City Center Hotels
109 | Limited Service & Budget Hotels
100 | Resorts
32 | Extended Stay & Serviced Apartments
21 | RV Parks & Campgrounds
12 | Vacation Rentals & Villas
8 | Hostels
1 | Motels
Region
384 | Europe
11 | Asia Pacific
10 | North America
6 | Middle East
2 | Oceania
1 | Central America
Category
312 | Booking Engine
170 | Digital Marketing Agencies
156 | Website Design
82 | Channel Managers
Didn’t find what you were looking for?
What is Net Affinity?
Founded in 2000 | Headquarters in Dublin | 52 employees
SmartHOTEL (Channel Manager) is a powerful channel management system designed to enhance the efficiency and flexibility of hotel operations. By seamlessly connecting your Property Management System (PMS) to numerous Online Travel Agencies (OTAs) and Global Distribution Systems (GDS), it ensures that your rates and availability are automatically updated and synchronized in real-time. This robust platform eliminates the risk of overbookings and minimizes the need for manual updates. Its user-friendly interface and secure operations streamline management of bookings, rates, and availability. This enhances both operational efficiency and customer experience, ultimately driving higher revenue and reducing operational costs.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Net Affinity products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Net Affinity Reviews Analyzed: 82
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Net Affinity Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Net Affinity
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Net Affinity's Provided Description:
"Smarthotel’s Smart Channel Manager connects your Property Management System (PMS) to hundreds of OTAs and GDS channels, keeping your rates and availability automatically in sync. It eliminates overbookings and manual updates, ensuring accurate, real-time distribution across every platform. With seamless automation and reliable integrations, Smarthotel helps you save time, simplify operations, and maximize revenue effortlessly."
FAQs
SmartHOTEL Channel Manager by Net Affinity Alternatives
Not sure if Net Affinity is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
1/1 features
Q2 '26 Channel Managers Survey Insights
Is Net Affinity a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 30
Small
93%
(853)
SiteMinder is the top alternative to SmartHOTEL among small hotels on HotelTechReport. Reviewers point to its channel manager keeping rates and availability in sync across multiple OTAs, which cuts overbookings and reduces manual updates.
#1
of 26
Mid-sized
93%
(1,161)
SiteMinder is the top alternative to SmartHOTEL among mid-sized hotels on HotelTechReport. Reviewers point to quick updates across connected OTAs, with fewer overbookings and less manual rate and availability work for the team.
#1
of 15
Large
93%
(375)
SiteMinder is the top alternative to SmartHOTEL among large hotels on HotelTechReport. Reviewers point to real-time rate and inventory updates across OTAs, which helps prevent overbookings when teams are changing prices and availability day to day.
Small
93%
(853)
#1
of 30
SiteMinder is the top alternative to SmartHOTEL among small hotels on HotelTechReport. Reviewers point to its channel manager keeping rates and availability in sync across multiple OTAs, which cuts overbookings and reduces manual updates.
Mid-sized
93%
(1,161)
#1
of 26
SiteMinder is the top alternative to SmartHOTEL among mid-sized hotels on HotelTechReport. Reviewers point to quick updates across connected OTAs, with fewer overbookings and less manual rate and availability work for the team.
Large
93%
(375)
#1
of 15
SiteMinder is the top alternative to SmartHOTEL among large hotels on HotelTechReport. Reviewers point to real-time rate and inventory updates across OTAs, which helps prevent overbookings when teams are changing prices and availability day to day.
Rank
Hotel type
Popular alternatives
#1
of 27
Luxury Hotels
93%
(940)
SiteMinder is the top alternative to SmartHOTEL among luxury hotels on HotelTechReport. Reviewers point to fast distribution and update, plus live chat with human agents when rate sync or channel mapping needs fixing.
#1
of 16
Vacation Rentals & Villas
93%
(189)
SiteMinder is the top alternative to SmartHOTEL among vacation rentals and villas on HotelTechReport. Reviewers point to its real-time rate and inventory updates across OTAs, with bulk updates that let them change many dates or room types at once.
#1
of 15
Extended Stay & Serviced Apartments
93%
(363)
SiteMinder is the top alternative to SmartHOTEL among extended-stay serviced apartments on HotelTechReport. Hoteliers point to quick help from support and clean real-time updates, plus the “channel plus” setup that adds 28 new platforms with a simple setup.
Luxury Hotels
93%
(940)
#1
of 27
SiteMinder is the top alternative to SmartHOTEL among luxury hotels on HotelTechReport. Reviewers point to fast distribution and update, plus live chat with human agents when rate sync or channel mapping needs fixing.
Vacation Rentals & Villas
93%
(189)
#1
of 16
SiteMinder is the top alternative to SmartHOTEL among vacation rentals and villas on HotelTechReport. Reviewers point to its real-time rate and inventory updates across OTAs, with bulk updates that let them change many dates or room types at once.
Extended Stay & Serviced Apartments
93%
(363)
#1
of 15
SiteMinder is the top alternative to SmartHOTEL among extended-stay serviced apartments on HotelTechReport. Hoteliers point to quick help from support and clean real-time updates, plus the “channel plus” setup that adds 28 new platforms with a simple setup.
Rank
Region
Popular alternatives
#1
of 25
Europe
91%
(636)
SiteMinder is the top alternative to SmartHOTEL among Europe on HotelTechReport. Reviewers point to its fast support and the ability to push rates, availability, and booking data across channels in real time, which matters when a property needs changes reflected quickly and overbookings kept in check.
Europe
91%
(636)
#1
of 25
SiteMinder is the top alternative to SmartHOTEL among Europe on HotelTechReport. Reviewers point to its fast support and the ability to push rates, availability, and booking data across channels in real time, which matters when a property needs changes reflected quickly and overbookings kept in check.
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Net Affinity Reviews Summary
Ease of Use
4.5/5
Customer Support
4.8/5
ROI
4.3/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, SmartHOTEL Channel Manager by Net Affinity is the #23 most trending product in the Channel Managers category (out of 149) and the #648 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreNet Affinity has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Net Affinity Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Enter your room count to get an instant price estimate for your property
No matching results
Compare Net Affinity to Top Alternatives
More new channels. More new guests.
More Channels. More Bookings. Better OTA Rankings.
Want to find out if Net Affinity is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Tip top support
Revenue Manager from 25-49 room Bed & Breakfast & Inn in Fengyuan (Taiwan)
Verified
3 years ago
Always on the end of the phone, and super helpful and friendly . We have had so many random questions and queries over the 10 years we have worked with SmartHotels and they have all been answered quickly and efficiently. Great team and highly recommended.
Taiwan
Taiwan
Revenue Manager
Small Hotel
8
positive Company
Reception from 100 to 199 room Boutique in Winterberg (Germany)
Verified
5 years ago
very helpfull staff, always there for you.
good suggestions and very easy to use
they also made a special feature for us, without extra costs
Germany
Germany
Reception
Large Hotel
10
Functions perfectly
Manager from 10 to 24 room City Center Hotel in Ghent (Belgium)
Verified
5 years ago
Fully automated system. Everything is done by email. The Channel Manager makes the bookings completely digital. A very handy tool.
Belgium
Belgium
Manager
Small Hotel
9
Simple and accurate
Service from 25-49 room Bed & Breakfast & Inn in Willingen (Germany)
Verified
5 years ago
- Good overview of all reservations
- Automatic room avaiability
- Simple structure of rooms and prices
- Lots of travel agents can ue system
Germany
Germany
Service
Small Hotel
8
Experience with Smarthotel
Owner from 5 to 9 room Bed & Breakfast & Inn in Roermond (Netherlands)
Verified
5 years ago
Very clear, very well-arranged, the online availability can be seen immediately, we now have no transfers, accessible everywhere, easy to add texts and comments. Speed could be a little better sometimes.
Netherlands
Netherlands
Owner
X-Small Hotel
10
User-friendly channel manager with a great support department.
Manager Sales & Marketing from 75-99 room Airport/Conference Hotel in Den Dolder (Netherlands)
Verified
5 years ago
• clear and easy to use. • good link with our reservation and revenue system for optimal returns. • good service from support.
Netherlands
Netherlands
Manager Sales & Marketing
Mid-Sized Hotel
10
Easy to work with
Front office manager from 25-49 room Branded Hotel in Amsterdam (Netherlands)
Verified
5 years ago
A great overview of the week/month. Easy to adjust the price and availabilities as well as the min/max stay. Good support team.
Netherlands
Netherlands
Front office manager
Small Hotel
9
Service
Hoofd Receptie from 75-99 room Airport/Conference Hotel in Den Dolder (Netherlands)
Verified
5 years ago
Very nice service. You will be helped quickly and always come up with a solution.
They also give good tips for optimization.
Netherlands
Netherlands
Hoofd Receptie
Mid-Sized Hotel
10
The channel manager is fast and efficient
eigenaar from 10 to 24 room in Slenaken (Netherlands)
Verified
5 years ago
the user-friendly concept works easily and the overview can be seen at a glance. It is well secured and the support is an excellently executed help.
Netherlands
Netherlands
eigenaar
Small Hotel
8
Easy product to work with
Hotel owner from 10 to 24 room in Witteveen (Netherlands)
Verified
5 years ago
The most what i like about the channel manager is that is safes you a lot of time as you can connect with various booking agents.
Netherlands
Netherlands
Hotel owner
Small Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 9
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Smarthotel has great integration with our PMS system and works very fast. Integration and channel set up processes are not complicated and easy to learn. Reservation deliveries from OTA's and PMS updates(inventory,rate etc) are always processed quickly.
Showing all answers to: "What does this product or service do well?"
Smarthotel has great integration with our PMS system and works very fast.
Integration and channel set up processes are not complicated and easy to learn.
Reservation deliveries from OTA's and PMS updates(inventory,rate etc) are always processed quickly.
SmartHotel is a very steady channelmanager. We experience not much technical problems in the API connection and that is nice. They deliver excellent customer suppport and that is important if their are problems.
Both of our companies share the same philosophies around excellent support and customer service and maintain a consultative approach to our clients , both new and existing and have enjoyed a strong and supportive business relationship now for several years
Personal contact, support and a great partner. Very reliable partner in terms of solutions. Channelmanager product is up to date and they keep improving. You don't get a no for answer, wil always look into solutions
Connecting Fidelio/Oracle Suite8 to the channels most clients require
the connectivity via the Suite8 Online interface allows for very flexible data exchange with various differently switched channels.
Question:
What differentiates this product or service from the competition?
Answer:
We have business partnership with Smarthotel for more than 5 years and their support team is always ready to answer when you need help. User interface is not complicated at all. Has great integration with PMS.
Showing all answers to: "What differentiates this product or service from the competition?"
We have business partnership with Smarthotel for more than 5 years and their support team is always ready to answer when you need help.
User interface is not complicated at all.
Has great integration with PMS.
Smarthotel has an excellent customer support and that is very important for us if there are issues in the connection. The people are nice and always think in solutions not in problems. Our customers are also happy with the channelmanager.
We are both smaller companies and are thus very much hands on with all our clients and maintain great communication at all times to both retain existing clients as well as attract new customers worldwide
Smarthotel is very flexible, in every part of the company. From support, sales, and management. Nothing is too much and it's a company with 100% hospitality in mind. It's a personal approach if you compare it with the competition.
That we can supply the customers with a fully vertical connectivity support - PMS->interface->channel manager->channels
and we can therefore also directly check error messages that may occur to repair possible problems before they cause other difficulties
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are looking for a system with simple UI and easily reachable customer service you may definitely go with Smarthotel. If you have worries about complicated systems, you may be sure that Smarthotel is not one of them.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are looking for a system with simple UI and easily reachable customer service you may definitely go with Smarthotel. If you have worries about complicated systems, you may be sure that Smarthotel is not one of them.
I hope that they are adding more channels like airbnb, homeaway, fewo- direct, traum ferienwohnungen, home to go etc in the future. We have a lot of customers who advertise on vacation rental portals and don't use the hotel portals.
When looking for a channel manager solution as well as GDS connectivity for your property, then the partnership between Smart Hotel and HotelREZ is a perfect combination for you to be able to manage rates and availability to this important channel
Channelmanagers are basically all the same, Smarthotel differs in terms of support and personal attention. So if you are looking for a channelmanager with real accountmanagement and personal attention, this is the partner.
Make sure that the support has access to the Smarthotel extranet so that they can also help with the configuration and support of the interface setup for rates and roomtypes, making the vertical support possible
+ 5
recommend
Recommended by
Gurur Tunca
Support and Training Specialist
@
Protel A.S
Geert Dijkstra
Account Manager
@
123boeken
Deborah McGee
Director Business Development
@
HotelREZ Hotels and Resorts
Chen Arets
General Manager
@
Freetime Hospitality
Ivan Smit
Online interface Support
@
Innconcepts
Gurur Tunca
Support and Training Specialist
@
Protel A.S
Geert Dijkstra
Account Manager
@
123boeken
Deborah McGee
Director Business Development
@
HotelREZ Hotels and Resorts
Chen Arets
General Manager
@
Freetime Hospitality
Ivan Smit
Online interface Support
@
Innconcepts
Edwin Leenheer
Director of Operations
@
RevControl
Niall Lenihan
Partnerships Manager
@
Net Affinity
Subramanian P
SVP, Head of Integration
@
IDS Next Business solutions P LTD
Are you a consultant or vendor that recommends Net Affinity?
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Support
Verified Support
Net Affinity has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Verified
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Ease of Use
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