Ratings Snapshot

Certificate of Excellence

Read 70 reviews

#7 Popularity index

HT SCORE

83 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 77 in Channel Managers

Ease of Use

4.4/5

ROI

4.3/5

Implementation

4.4/5

Customer Support

4.8/5

SmartHOTEL’s customer support processes haven’t yet been verified by Hotel Tech Report.

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SmartHOTEL (Channel Manager) Overview

Providing freedom to Hoteliers Your time is precious and should be dedicated to optimising your guest experience. Avoid overbookings, time-consuming manual channel management, errors and missed opportunities. Increase your online bookings with the SmartHOTEL Channel Manager.

About SmartHOTEL View website

Founded in 2007 | Headquarters in Reeuwijk Netherlands | 15 employees

1/9

Integrates with

Distribution Channels
Booking Engine
Business Intelligence

Browse integrations (38 verified)

What customers love about SmartHOTEL (Channel Manager)

89% recommend

Secretaresse from Serviced Apartment

Smarthotel provides good guidance and when there are already problems, people always think along and look for a solution. (translated from Dutch) (Original) Smarthotel geeft goede begeleiding en wanneer er al problemen...

Assistant Manager

We have had questions about buying a new reservations management system and were very surprised about the big help we received from smarthotel. Thank you very much. Communication in any ways is always very good.

Sales Executive from Other

Fast and accurate replies. Easy to understand their clarifications also for me that I'm not so skilled in connection subject.

Sales Executive from Other

Fast and accurate replies. Easy to understand their clarification also for me that I'm not so expert on connection subject.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

SmartHotel is a very steady channelmanager. We experience not much technical problems in the API connection and that is nice. They deliver excellent customer suppport and that is important if their are problems.

by Geert Dijkstra (123boeken) on November 09, 2020

See more answers (6)

Showing all answers to: "What does this product or service do well?"

Deborah McGee Director Business Development @ HotelREZ Hotels and Resorts

November 09, 2020, Deborah heard from clients about the

Both of our companies share the same philosophies around excellent support and customer service and maintain a consultative approach to our clients , both new and existing and have enjoyed a strong and supportive business relationship now for several years

Chen Arets General Manager @ Freetime Hospitality

November 09, 2020, Chen regularly uses the

Personal contact, support and a great partner. Very reliable partner in terms of solutions. Channelmanager product is up to date and they keep improving. You don't get a no for answer, wil always look into solutions

Ivan Smit Online interface Support @ Innconcepts

November 06, 2020, Ivan regularly uses the

Connecting Fidelio/Oracle Suite8 to the channels most clients require the connectivity via the Suite8 Online interface allows for very flexible data exchange with various differently switched channels.

Edwin Leenheer Director of Operations @ RevControl

September 23, 2020, Edwin occassionaly uses the

The team at Smarthotel is pro-active and pleasant to work with. The support we get is alway quick and geared towards a swift solution. The channel manager platform itself is easy to use, and straightforward to set up.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

Smart Hotel provide a fantastic Channel Manager solution to hotels. We work with them closely over a number of different types of properties and there functionality and flexibility is wonderful. The on boarding and integration process is very easy.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

Smart Hotel provide a fantastic Channel Manager solution to hotels. We work with them closely over a number of different types of properties and there functionality and flexibility is wonderful. The on boarding and integration process is very easy.

Question:

What differentiates this product or service from the competition?

Answer:

Smarthotel has an excellent customer support and that is very important for us if there are issues in the connection. The people are nice and always think in solutions not in problems. Our customers are also happy with the channelmanager.

by Geert Dijkstra (123boeken) on November 09, 2020

See more answers (6)

Showing all answers to: "What differentiates this product or service from the competition?"

Deborah McGee Director Business Development @ HotelREZ Hotels and Resorts

November 09, 2020, Deborah heard from clients about the

We are both smaller companies and are thus very much hands on with all our clients and maintain great communication at all times to both retain existing clients as well as attract new customers worldwide

Chen Arets General Manager @ Freetime Hospitality

November 09, 2020, Chen regularly uses the

Smarthotel is very flexible, in every part of the company. From support, sales, and management. Nothing is too much and it's a company with 100% hospitality in mind. It's a personal approach if you compare it with the competition.

Ivan Smit Online interface Support @ Innconcepts

November 06, 2020, Ivan regularly uses the

That we can supply the customers with a fully vertical connectivity support - PMS->interface->channel manager->channels and we can therefore also directly check error messages that may occur to repair possible problems before they cause other difficulties

Edwin Leenheer Director of Operations @ RevControl

September 23, 2020, Edwin occassionaly uses the

Easy to set up the connection. Reliability of the connection. Excellent support team. They are an Oracle Certfied Partner which enables us to connect 2 way to Oracle Opera PMS and Oracle Fidelio Suite 8.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

Smart Hotel provide a fantastic Channel Manager solution to hotels. We work with them closely over a number of different types of properties and there functionality and flexibility is wonderful. The on boarding and integration process is very easy which has be...

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

Smart Hotel provide a fantastic Channel Manager solution to hotels. We work with them closely over a number of different types of properties and there functionality and flexibility is wonderful. The on boarding and integration process is very easy which has be...

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I hope that they are adding more channels like airbnb, homeaway, fewo- direct, traum ferienwohnungen, home to go etc in the future. We have a lot of customers who advertise on vacation rental portals and don't use the hotel portals.

by Geert Dijkstra (123boeken) on November 09, 2020

See more answers (6)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Deborah McGee Director Business Development @ HotelREZ Hotels and Resorts

November 09, 2020, Deborah heard from clients about the

When looking for a channel manager solution as well as GDS connectivity for your property, then the partnership between Smart Hotel and HotelREZ is a perfect combination for you to be able to manage rates and availability to this important channel

Chen Arets General Manager @ Freetime Hospitality

November 09, 2020, Chen regularly uses the

Channelmanagers are basically all the same, Smarthotel differs in terms of support and personal attention. So if you are looking for a channelmanager with real accountmanagement and personal attention, this is the partner.

Ivan Smit Online interface Support @ Innconcepts

November 06, 2020, Ivan regularly uses the

Make sure that the support has access to the Smarthotel extranet so that they can also help with the configuration and support of the interface setup for rates and roomtypes, making the vertical support possible

Edwin Leenheer Director of Operations @ RevControl

September 23, 2020, Edwin occassionaly uses the

When looking for a channel manager to connect with your Oracle PMS, take Smarthotel as their support is second to none. They also power the MyFidelio channel manager, which is another sign of good quality.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

We work with them closely over a number of different types of properties and there functionality and flexibility is wonderful. The on boarding and integration process is very easy which has been consistent feedback from our mutual clients.

Niall Lenihan Partnerships Manager @ Net Affinity

December 17, 2019, Niall has tried the

We work with them closely over a number of different types of properties and there functionality and flexibility is wonderful. The on boarding and integration process is very easy which has been consistent feedback from our mutual clients.

+ 4 recommend

Recommended by

Geert Dijkstra Account Manager @ 123boeken

Deborah McGee Director Business Development @ HotelREZ Hotels and Resorts

Chen Arets General Manager @ Freetime Hospitality

Ivan Smit Online interface Support @ Innconcepts

Edwin Leenheer Director of Operations @ RevControl

Show More (2)

Are you a consultant or vendor that recommends SmartHOTEL? Leave a recommendation

Features

View less

PMS connectivity
Analytics dashboard
Multi-Currency Support
Inventory Management
2-way real time integrations
Unlimited Channels (no additional cost)
Multi-lingual
Virtual Properties
Centralized user & role management
Bulk Updating
Channel Self-Mapping
Derived Rates
Yield Rules

Want to go behind the scenes and see how SmartHOTEL (Channel Manager) works?

Clients & references

SmartHOTEL has a small team, so I more or less know everyone. The lines of communication are short, the communication is strong, and you are very easy to reach. When I have a question, you are always ...

Chris Front Office at the

Our biggest challenge in online distribution is to manage a wide variety of channels as efficiently and smoothly as possible. SmartHOTEL is very helpful in this respect and thinks along with you in se...

Illian at the Golden Tulip Ampt van Nijkerk

View all (6)

SmartHOTEL doesn’t have any featured partners

SmartHOTEL doesn’t have any case studies available

SmartHOTEL doesn’t have any awards or certifications

Active Markets

MARKETS SERVED

North America
South America
Europe
Asia Pacific
Middle East
Africa

VERIFIED MARKETS

Netherlands
Germany
Switzerland
Sweden
United Kingdom
Italy
Denmark
Ireland
Austria
Belgium
Mexico
Poland
Vietnam
Finland
Åland Islands
Greece
Serbia
Norway

Pricing

Freemium (hotel can trial for free)

30 day trial

Implementation fee

Less than $1000

Monthly subscription (Flat)

Less than $500/month

Monthly subscription (/room/month)

Less than $3/room/month

SmartHOTEL (Channel Manager)

Ratings Snapshot

SmartHOTEL (Channel Manager) Overview

SmartHOTEL (Channel Manager) Overview

About SmartHOTEL View website

Integrates with

What customers love about SmartHOTEL (Channel Manager)

Expert Q&A and Partner Recommendations

Showing all answers to: "What does this product or service do well?"

Showing all answers to: "What differentiates this product or service from the competition?"

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Features

Want to go behind the scenes and see how SmartHOTEL (Channel Manager) works?

Clients & references

References & testimonials

Featured partners

Case studies

Awards & Certifications

Active Markets

70 Verified SmartHOTEL Reviews

SmartHOTEL (Channel Manager) Review: Teamwork!

What do you like most?

What do you dislike or think could be improved?

SmartHOTEL (Channel Manager) Review: Great support team and eager to find solutions to challenges

What do you like most?

What do you dislike or think could be improved?

SmartHOTEL (Channel Manager) Review: Very good CM with excellent support

What do you like most?

What do you dislike or think could be improved?

SmartHOTEL (Channel Manager) Review: Satisfied with the fast help and expertise that SmartHOTEL offers Original: Tevreden over de snelle hulp en e...

What do you like most?

What do you dislike or think could be improved?

SmartHOTEL (Channel Manager) Review: Excellent

What do you like most?

What do you dislike or think could be improved?

SmartHOTEL (Channel Manager) Review: Perfect face to face service and flexibility

What do you like most?

What do you dislike or think could be improved?

Pricing

Recent News & Content

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Recent press releases

Resources & reports

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