ROH vs. SmartPayments By SmartHotel:
Which Is Right for You?

The Decision

When choosing a payments processing software for your hotel, the core question is: which platform best fits your operational needs, ease of use, and support? Both ROH by ROH and SmartPayments by Smart Hotel aim to handle your payment workflows, but they diverge significantly in maturity, features, and user feedback. ROH clearly stands out with a substantial review base and recent, positive feedback, making it the more reliable choice for hoteliers seeking proven results.

Your decision hinges on your hotel’s size, complexity, and how critical sophisticated payment features are to your daily operations. Are you looking for a robust, well-supported system with extensive integrations? Or do you need a simpler, more limited tool? Let's examine both options closely.

Is ROH or Smart Hotel Better for Hotels?

ROH is a comprehensive payments platform designed specifically for the hospitality industry, boasting 65 reviews and a 100/100 HTR score — the highest among the two. Its recent reviews, including 10 in the last six months, showcase a consistent pattern of high satisfaction, especially around ease of use (4.95/5), customer support (4.97/5), and onboarding (4.92/5). In contrast, SmartHotel has zero reviews and ratings, making it impossible to gauge its performance or reliability.

ROH offers a broad suite of features tailored for complex hotel operations, including refund management, pre-authorizations, payment splitting, and installment plans. SmartHotel's offerings are either unlisted or unverified, leaving potential users with little insight into its capabilities. Given the current data, ROH provides a clearer, more dependable solution.

Question: Which platform offers proven, recent customer satisfaction and detailed features?
Edge: ROH.

ROH vs Smart Hotel: Which Should Your Hotel Choose?

If your hotel needs a mature, feature-rich payments system with proven support, go with ROH. It’s ideal for properties that value automation, detailed reporting, and extensive integrations, especially those in the luxury, resort, or branded hotel segments. ROH’s high review count and recent positive feedback signal reliability for hotels seeking operational efficiency and financial control.

If your hotel is a small boutique or a limited-service property looking for a basic solution without complex features, and if the vendor’s support or reviews matter less, then SmartHotel might seem appealing — but note that it currently lacks verified reviews and detailed feature data. Without this information, ROH remains the safer, more trusted choice.

Summary: Choose ROH for proven reliability and comprehensive features; consider SmartHotel only if you prioritize simplicity and are willing to accept uncertainty due to the lack of reviews.

Edge: ROH.

Is ROH or Smart Hotel Easier to Use?

ROH’s user rating for ease of use is a remarkable 4.95/5, with many reviews emphasizing its intuitive, straightforward interface. Users highlight how easy it is to find, send, and receive payments, as well as schedule future correspondence, with no questions from clients about how to operate the system. The onboarding experience is rated 4.92/5, reflecting a smooth setup process and strong support.

SmartHotel offers no publicly available ratings or reviews, making it impossible to assess its usability or onboarding experience. Without user feedback, hotel teams cannot confidently gauge how easily they will adopt the platform or how quickly staff can become proficient.

Edge: ROH.

Which Has Better Features: ROH or Smart Hotel?

ROH provides 19 unique features, including refund management, pre-authorizations, payment splitting, pay-by-link, partial capture, recurring payments, and support for multiple card types and payment methods like Apple Pay and Google Pay. These features enable advanced payment workflows, security, and flexibility for hotels managing complex transactions.

SmartHotel’s feature set is either unlisted or unverified, with no detailed capabilities publicly available. This lack leaves hoteliers uncertain whether it can handle the diverse needs of a modern hotel operation.

Edge: ROH.

Which Has Better Customer Support: ROH or Smart Hotel?

ROH garners an exceptional customer support rating of 4.97/5, with reviews praising support staff as helpful and onboarding as smooth. Guests say the platform’s support team is “great,” and initial training is highly effective, ensuring quick adoption and ongoing assistance.

SmartHotel offers no support reviews or ratings, which raises questions about the quality and responsiveness of its customer service. Without verifiable feedback, your hotel could face challenges if issues arise.

Edge: ROH.

Which Has More Integrations: ROH or Smart Hotel?

ROH integrates with Oracle Hospitality, and it has verified partnerships, totaling one confirmed integration. While limited, this indicates some level of compatibility with established hotel systems. SmartHotel has no listed or verified integrations, leaving it potentially isolated from your existing infrastructure.

If your hotel relies heavily on integrated systems like PMS or accounting software, ROH’s existing integration points add value. SmartHotel’s lack of integrations could hinder seamless operation.

Edge: ROH.

Which Do Hoteliers Rate Higher: ROH or Smart Hotel?

ROH’s review score of 100/100 and a 99% likelihood to recommend reflect high satisfaction across multiple hotel segments. Its reviews, especially recent ones, emphasize its ease of use and support, with some properties recovering 90% of outstanding invoices within 60 days.

SmartHotel has no reviews, making it impossible to gauge hotel satisfaction or user ratings. This absence of feedback leaves hoteliers without a benchmark or confidence in its performance.

Edge: ROH.

How Much Do ROH and Smart Hotel Cost?

ROH’s pricing is straightforward at $100 per month, with no freemium or trial options listed. The model suggests predictable monthly costs, suitable for budgeting.

SmartHotel’s pricing details are not publicly available, and no trial information is provided. Without transparent pricing, it’s difficult to compare value or determine if it fits your hotel’s budget.

Edge: ROH.

What Type of Hotel Should Use ROH?

• Hotels that require automation of billing, invoicing, and payment management.
• Teams that need a reliable, scalable platform with recent positive reviews.
• Properties seeking detailed reporting and operational insights.
• Hotels in regions supported by ROH, including North America, Europe, and Asia Pacific.
• Hotels with complex payment workflows, including refunds, split payments, and recurring billing.

Not ideal if your hotel:

• Is a very small operation with minimal payment processing needs.
• Has no integration requirements or existing infrastructure.
• Seeks a free or very low-cost solution without features.

Summary: ROH benefits hotels needing a comprehensive, proven payments platform with solid support and features.

Edge: ROH.

What Type of Hotel Should Use Smart Hotel?

• Hotels eager to try a new payments platform without a steep learning curve.
• Small properties or startups willing to accept limited feature visibility.
• Properties in regions not yet supported by ROH or with minimal integration needs.
• Teams looking for a straightforward payment processing tool, pending further feature details.

Not ideal if your hotel:

• Requires detailed reporting, refunds, or advanced features.
• Needs proven, recent reviews or support.
• Operates in regions outside the supported areas.
• Seeks highly secure, PCI-compliant solutions with extensive integrations.

Summary: SmartHotel could suit small, uncomplicated hotels or startups exploring basic payment solutions, but its current lack of feedback and features limits its appeal.

Edge: ROH.

ROH vs Smart Hotel: The Bottom Line for Hotels

ROH is an established, feature-rich payments platform tailored to hospitality, with a proven track record supported by recent, positive reviews. It excels in automation, support, integrations, and customer satisfaction, making it a reliable choice for hotels of various sizes and types.

SmartHotel, on the other hand, remains an unverified option with no recent reviews or detailed feature data. Its limited visibility and lack of support feedback make it a riskier choice, especially for hotels seeking dependable, scalable payment processing.

Choose ROH if you want a trusted, well-supported solution with proven results. Opt for SmartHotel only if your needs are minimal, and you’re willing to accept uncertainty in exchange for a potentially lower-cost or simpler platform.

In conclusion, for hotels prioritizing operational efficiency, security, and reliable support, ROH stands out as the clear choice. It provides confidence backed by recent reviews, extensive features, and verified integrations — essential for modern hotel payment workflows.