eviivo Suite™ HMS vs. SoftTec Cloud Hotelsoftware:
Which Is Right for You?

The Decision

Choosing the right hotel management software involves balancing ease of use, feature set, support, and cost. Both eviivo Suite™ HMS and SoftTec Cloud Hotelsoftware aim to streamline your operations, but they differ significantly in their focus and market presence.

eviivo dominates with a larger review base, recent positive feedback, and a broad global footprint, especially among independent and small-scale properties. SoftTec offers a highly rated, flexible platform with a focus on European hotels, particularly city hotels and B&Bs.

Are you looking for the most tested, widely adopted solution or a highly customizable system tailored to specific regional needs?

Is eviivo Suite™ or SoftTec Cloud Hotelsoftware Better for Hotels?

eviivo Suite™ primarily targets independent accommodation providers, especially small hotels, B&Bs, and vacation rentals, with a mission to simplify operations and increase direct bookings. It offers a comprehensive set of features, including channel management, reservation handling, and automation, supported by a large, active user base.

SoftTec GmbH’s platform emphasizes digitalizing the entire guest journey with an integrated, modular system. Its focus on Germany and Europe means it offers high flexibility and deep integration options, especially for city hotels and inns, but it has a much smaller review count and less recent feedback.

Given the larger number of recent reviews and higher overall ratings, eviivo's platform is proven at scale and in diverse markets. Do you value a solution with extensive real-world feedback and broad regional applicability?

eviivo Suite™ vs SoftTec Cloud Hotelsoftware: Which Should Your Hotel Choose?

If your hotel is an independent or small property seeking an easy-to-adopt, well-supported platform with proven online booking and channel management, eviivo is the clear choice. Its extensive feature set (44 shared features plus 10 unique ones) and large user base, especially among vacation rentals and B&Bs, make it suitable for properties looking for straightforward automation and direct booking growth.

If your hotel operates mainly in Europe, particularly in urban environments like city hotels or inns, and you need a flexible, customizable system with deep third-party integrations, SoftTec is worth considering. Its focus on digital processes and modular design can suit properties that require tailored workflows, though with fewer recent reviews, confidence in its current performance may be less certain.

In summary, if proven reliability and a large community matter most, choose eviivo. If customization and European market focus are priorities, SoftTec may serve you better.

Is eviivo Suite™ or SoftTec Cloud Hotelsoftware Easier to Use?

eviivo scores slightly lower in ease of use with a rating of 4.48/5, but reviews frequently highlight its intuitive interface, especially for staff unfamiliar with complex PMS systems. Its onboarding is rated 4.38/5, and users praise its straightforward reservation and billing workflows, with many noting quick staff adoption.

SoftTec, however, boasts a perfect 5/5 ease of use rating, supported by reviews emphasizing its modern, simple design and seamless integration of functions. Its onboarding process is also rated 4.9/5, with users describing the platform as highly user-friendly and flexible.

Edge: SoftTec.

Which Has Better Features: eviivo Suite™ or SoftTec Cloud Hotelsoftware?

eviivo offers 44 shared features with 10 exclusive to it, including native email marketing, multi-lingual support, online checkout, guest messaging, and automated assignments. These features make it a robust solution for managing bookings, marketing, and operations from a single platform.

SoftTec provides 44 shared features plus 2 unique ones—GDPR compliance and Point of Sale—focusing on operational efficiency and legal adherence. Its deep integration capabilities, especially with third-party partners like SiteMinder and RateBoard, give it an edge in flexibility and extensibility.

Edge: eviivo, for its larger feature set and specialized tools.

Which Has Better Customer Support: eviivo or SoftTec?

eviivo’s support ratings are strong at 4.57/5, with reviewers praising its professionalism and responsiveness. Users mention helpful onboarding, though some note occasional communication issues, especially in chat support.

SoftTec scores slightly higher with a 5/5 customer support rating, and reviews highlight its quick, friendly, and thorough assistance. Users frequently comment on the company's openness to customer feedback and ease of solving issues.

Edge: SoftTec.

Which Has More Integrations: eviivo or SoftTec?

eviivo boasts 32 verified partners, including major OTAs like Expedia and Booking.com, along with specialized integrations such as Experience Hotel, Hotelchamp, and PriceLabs. Its extensive partner network supports broad distribution and automation.

SoftTec has 11 verified partners, including key European channels like SiteMinder and RateBoard, but fewer overall options. The platform’s open ecosystem allows connections to many third-party tools, but the smaller number of integrations limits out-of-the-box connectivity.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or SoftTec?

eviivo’s recent reviews and overall score (87.7 HTR Score, 191 reviews, 22 in last 6 months) demonstrate ongoing customer satisfaction. Small hotels and vacation rentals particularly appreciate its ease of use and customer service, with a 95% likelihood to recommend.

SoftTec, while highly rated by its users (5/5 support and ease of use), has only 10 reviews, all older, and is focused on a European market segment. Its support and flexibility are praised, but the limited review volume reduces confidence in its current standing.

Edge: eviivo.

How Much Do eviivo and SoftTec Cost?

eviivo charges a flat $700 monthly fee with no trial or freemium options. Its pricing includes the core features, but additional modules or integrations may incur extra costs.

SoftTec’s base price is $800 per month, also without a free trial, with a flexible, modular approach allowing you to pay only for what you need. Specific features or add-ons may influence the final cost, but detailed pricing beyond the base isn't publicly available.

In terms of transparency, both are similarly priced, with eviivo slightly more accessible in its straightforward flat fee.

What Type of Hotel Should Use eviivo?

• Hotels that operate independently, especially small properties, B&Bs, guesthouses, and vacation rentals.
• Teams seeking an all-in-one platform with integrated channel management, booking engine, and marketing tools.
• Hotels that value proven usability and extensive support.
• Properties looking to grow direct bookings and automate routine tasks.

Not ideal if:

• Your hotel requires high customization for regional workflows.
• You operate primarily in Europe and need a solution tailored to local regulations.
• You prefer a platform with fewer reviews and less recent feedback.

What Type of Hotel Should Use SoftTec?

• Hotels based in Europe, especially city hotels, inns, and boutique properties.
• Teams that need a highly customizable, modular PMS.
• Hotels seeking deep integration with third-party channels like SiteMinder or RateBoard.
• Properties focused on operational efficiency within a modern, open ecosystem.

Not ideal if:

• You need a platform with a large, active customer community.
• Your hotel operates outside Europe or in a less urban setting.
• You prefer a platform with extensive recent reviews and proven global support.

eviivo vs SoftTec: The Bottom Line for Hotels

eviivo offers a large, well-established platform with a proven track record across multiple regions and property types. Its extensive features, integrations, and support make it a reliable choice for independent hotels and vacation rentals looking to expand their direct bookings and streamline operations.

SoftTec provides a more customizable, European-focused alternative—ideal for city hotels and inns that require flexible workflows and deep third-party integrations. Its smaller user base and fewer recent reviews suggest it’s less tested in the current market but highly rated for support and ease of use.

If your priority is proven reliability, broad adoption, and ongoing support, eviivo is the safer bet. For hotel operators needing tailored solutions within Europe and flexible integrations, SoftTec offers a compelling, if less extensively reviewed, alternative.