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Sojern Guest Marketing Suite vs. WhatCounts:
Which Is Right for You?
TLDR
We analyzed 12 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Sojern shines in ease of use and customer support , with exclusive features like Guest profiles and Guest Feedback Module (comment cards/reviews).
WhatCounts shines .
How Does Sojern Guest Marketing Suite Compare to WhatCounts?
Side-by-side ratings based on 12 verified hotelier reviews on HTR.
| HTScore |
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| Likelihood to Recommend |
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| Ease of Use |
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| Customer Support |
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| Value for Money |
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| Starting Price | From $400/mo | Contact sales |
| Verified Reviews | 12 | 0 |
Sojern vs WhatCounts: Rankings by Hotel Segment
How each product ranks among Hotel CRM & Email Marketing vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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|---|---|---|
| Small (10-24 rooms) | #20 1 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #21 7 reviews | — |
| Large (75-199 rooms) | #16 2 reviews | — |
| X-Large (200+ rooms) | #14 2 reviews | — |
By Property Type
| Segment |
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|---|---|---|
| Boutique | #21 4 reviews | — |
| Luxury | #27 1 reviews | — |
| Branded / Chain | #21 4 reviews | — |
| Extended Stay | #29 0 reviews | — |
By Region
| Segment |
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|---|---|---|
| North America ▾ | #9 9 reviews | — |
| Europe | #28 2 reviews | — |
| Asia Pacific | #18 0 reviews | — |
| Middle East | #15 0 reviews | — |
How Much Do Sojern Guest Marketing Suite and WhatCounts Cost?
Hotel CRM & Email Marketing pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $400/mo | — |
Which Features Does Sojern Guest Marketing Suite Have That WhatCounts Doesn't (and Vice Versa)?
According to HTR's product database, Sojern Guest Marketing Suite and WhatCounts share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
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|---|---|---|
| Automatic De-Duping | ||
| CCPA Compliant | ||
| Campaign Templates | ||
| GDPR Compliant | ||
| Guest profiles | ||
| Transactional Templates |
Sojern vs WhatCounts: The Bottom Line
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Sojern Guest Marketing Suite vs WhatCounts
Can Sojern Guest Marketing Suite replace WhatCounts?
It depends on your requirements. Sojern Guest Marketing Suite and WhatCounts share many core Hotel CRM & Email Marketing features, but each has unique capabilities. Sojern Guest Marketing Suite offers 33 verified integration partners, while WhatCounts offers 0. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Sojern Guest Marketing Suite leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Sojern Guest Marketing Suite or WhatCounts offer a free plan?
Sojern Guest Marketing Suite: No. WhatCounts: No. Neither product currently offers a free tier. Most Hotel CRM & Email Marketing vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Sojern Guest Marketing Suite and WhatCounts?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Sojern has an HT Score of 0 and WhatCounts has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Hotel CRM & Email Marketing Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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