Compare Sojern Reputation Manager vs SHR Meta Search vs TrustYou Customer Experience Platform (CXP)

Sojern

Sojern Reputation Manager

3 reviews
SHR Group

SHR Meta Search

223 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

291 reviews

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Compare Sojern Reputation Manager vs SHR Meta Search vs TrustYou Customer Experience Platform (CXP)

Reputation Management vendor comparison between Sojern Reputation Manager vs SHR Meta Search vs TrustYou Customer Experience Platform (CXP). Find out which Reputation Management is right for you based on realtime data from 517 verified hotelier reviews across 77 countries.

Sojern

Sojern

Ranked 19 (out of 56)

5.0
3 reviews
View profile
SHR Group

SHR Group

Ranked 2 (out of 26)

4.8
223 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 56)

4.4
291 reviews
View profile

Ratings Summary

HT Score

Sojern Reputation Manager

unranked HTScore Icon

SHR Meta Search

96 HTScore Icon

TrustYou Customer Experience Platform (CXP)

90 HTScore Icon
Popularity

Sojern Reputation Manager

3 verified reviews

SHR Meta Search

223 verified reviews

TrustYou Customer Experience Platform (CXP)

291 verified reviews
Likelihood to Recommend

Sojern Reputation Manager

100%

SHR Meta Search

95%

TrustYou Customer Experience Platform (CXP)

88%
Ease of Use

Sojern Reputation Manager

4.3

SHR Meta Search

4.7

TrustYou Customer Experience Platform (CXP)

4.5
ROI

Sojern Reputation Manager

5

SHR Meta Search

4.6

TrustYou Customer Experience Platform (CXP)

4.2
Implementation

Sojern Reputation Manager

Not enough data available

SHR Meta Search

4.7

TrustYou Customer Experience Platform (CXP)

4.3
Customer Support

Sojern Reputation Manager

5

Verified Customer Support

SHR Meta Search

4.8

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Certificate of Excellence

Sojern Reputation Manager

SHR Meta Search

TrustYou Customer Experience Platform (CXP)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

SHR Meta Search

Services

Reporting & Analytics

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Sojern
vs.
SHR Group
vs.
TrustYou

Customers

Top 3 Segments

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

SHR Meta Search

Boutiques - 22%
Luxury Hotels - 17%
Resorts - 14%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 15%
Other - 13%
Featured clients

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Pricing Available By Request

SHR Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SHR Meta Search

Pricing Available By Request
SHR Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Sojern
vs.
SHR Group
vs.
TrustYou

What Customers Are Saying

Most Recent Review

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

SHR Meta Search

Amazing system.

Revenue and Reservations Manager from Stellenbosch (South Africa)

TrustYou Customer Experience Platform (CXP)

Unprofessional Approach

Guest Relations Manager from Camyuva (Turkiye)
Most Positive Review

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

SHR Meta Search

Avvio continue to lead the way

Business Development Manager

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources
Most Critical

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

SHR Meta Search

Excellent Products and Support

Revenue Manager

TrustYou Customer Experience Platform (CXP)

Customizable online reputation management tool

Hotel Owner
References

Sojern Reputation Manager

Sojern doesn’t have any references available
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots
Integrations

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

SHR Meta Search

Property Management Systems (26) Hotel Management Software (12) Booking Engine (11)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
Recent Company Updates
-

TrustYou Customer Experience Platform (CXP)

TrustYou doesn’t have any recent company updates