Compare Sojern Reputation Manager vs CustomerCount Surveys vs TrustYou Customer Experience Platform (CXP)

Sojern

Sojern Reputation Manager

3 reviews
CustomerCount

CustomerCount Surveys

0 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

290 reviews

Compare Sojern Reputation Manager vs CustomerCount Surveys vs TrustYou Customer Experience Platform (CXP)

Reputation Management vendor comparison between Sojern Reputation Manager vs CustomerCount Surveys vs TrustYou Customer Experience Platform (CXP). Find out which Reputation Management is right for you based on realtime data from 293 verified hotelier reviews across 64 countries.

Sojern

Sojern

Ranked 18 (out of 55)

5.0
3 reviews
View profile
CustomerCount

CustomerCount

Ranked 25 (out of 25)

N/A
0 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
290 reviews
View profile

Ratings Summary

HT Score

Sojern Reputation Manager

unranked HTScore Icon

CustomerCount Surveys

unranked HTScore Icon

TrustYou Customer Experience Platform (CXP)

91 HTScore Icon
Popularity

Sojern Reputation Manager

3 verified reviews

CustomerCount Surveys

0 verified reviews

TrustYou Customer Experience Platform (CXP)

290 verified reviews
Likelihood to Recommend

Sojern Reputation Manager

100%

CustomerCount Surveys

0%

TrustYou Customer Experience Platform (CXP)

88%
Ease of Use

Sojern Reputation Manager

4.3

CustomerCount Surveys

0

TrustYou Customer Experience Platform (CXP)

4.5
ROI

Sojern Reputation Manager

5

CustomerCount Surveys

0

TrustYou Customer Experience Platform (CXP)

4.2
Implementation

Sojern Reputation Manager

Not enough data available

CustomerCount Surveys

Not enough data available

TrustYou Customer Experience Platform (CXP)

4.3
Customer Support

Sojern Reputation Manager

5

Verified Customer Support

CustomerCount Surveys

0

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Certificate of Excellence

Sojern Reputation Manager

CustomerCount Surveys

TrustYou Customer Experience Platform (CXP)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

CustomerCount Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Sojern
vs.
CustomerCount
vs.
TrustYou

Customers

Top 3 Segments

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

CustomerCount Surveys

Resorts - 0%
Motels - 0%
Hostels - 0%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 16%
Other - 13%
Featured clients

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Pricing Available By Request

CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CustomerCount Surveys

Pricing Available By Request
CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Sojern
vs.
CustomerCount
vs.
TrustYou

What Customers Are Saying

Most Recent Review

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)
Most Positive Review

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources
Most Critical

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

TrustYou Customer Experience Platform (CXP)

Focus to the Target!

GM
References

Sojern Reputation Manager

Sojern doesn’t have any references available
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots

CustomerCount doesn't have any screenshots

Integrations

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

CustomerCount Surveys

CustomerCount doesn't have any integrations

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
Recent Articles

CustomerCount Surveys

CustomerCount doesn’t have any recent articles