The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 399 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Stayntouch shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Ancillary revenue tracking and Housekeeping module.
WebBookingPro shines , with exclusive features like Mobile optimized/responsive.
Side-by-side ratings based on 399 verified hotelier reviews on HTR.
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| Starting Price | From $800/mo | Contact sales |
| Verified Reviews | 399 | 0 |
After analyzing 399 verified reviews, Stayntouch users most value its smooth transition and training, user experience and interface, housekeeping and operational efficiency, while WebBookingPro users highlight . Click any theme to see what reviewers say.
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Smooth Transition and Training
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User Experience and Interface
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Housekeeping and Operational Efficiency
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Reservation and Rate Management
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Reports and Analytics
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Limited Group and Invoice Management
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #18 51 reviews | #73 0 reviews |
| Mid-Size (25-74 rooms) ▾ | #5 208 reviews | — |
| Large (75-199 rooms) ▾ | #7 29 reviews | — |
| X-Large (200+ rooms) ▾ | #2 58 reviews | — |
By Property Type
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| Boutique ▾ | #6 220 reviews | #81 0 reviews |
| Luxury ▾ | #6 180 reviews | #64 0 reviews |
| Branded / Chain ▾ | #3 152 reviews | — |
| Extended Stay ▾ | #14 17 reviews | — |
By Region
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| North America ▾ | #4 262 reviews | — |
| Europe ▾ | #12 64 reviews | #49 0 reviews |
| Asia Pacific | #21 3 reviews | — |
Choosing the right property management system (PMS) can define your hotel's operational efficiency, guest satisfaction, and revenue potential. Both Stayntouch and WebBookingPro aim to streamline your hotel's management, but they differ significantly in features, user feedback, and market presence. Your decision hinges on your hotel’s size, complexity, and specific operational needs.
Stayntouch boasts a large customer base, recent positive reviews, and a high overall rating, making it a safer bet for hotels seeking a proven, scalable solution. WebBookingPro, while less documented in recent reviews, offers a straightforward booking-centric platform better suited for small or less complex properties. Which system aligns best with your hotel’s strategic goals?
Stayntouch, with a 91 rating and over 300 recent reviews, provides a cloud-based PMS that covers end-to-end operations, including reservation, revenue, housekeeping, and group management. It’s designed for hotels that prioritize operational efficiency, multi-property management, and guest experience enhancement.
WebBookingPro lacks recent review data and a quantified overall score, indicating a limited recent user base or smaller market footprint. It emphasizes online bookings and availability management, targeting properties that need a simple reservation interface rather than extensive operational tools.
Are you looking for a proven, highly-rated PMS with broad functionality? Or do you need a straightforward reservation system for a smaller property?
If your hotel operates multiple properties, requires complex management features, and values mobile access, Stayntouch is your best choice. It serves boutique, branded, and independent hotels seeking scalability and deep integrations with third-party systems.
If your hotel is small, primarily focused on online reservations, and needs a cost-effective, easy-to-use booking platform, WebBookingPro suits these needs better. It’s ideal for properties that want a simple, reservation-focused solution without extensive property management features.
For larger, multi-property hotels or those aiming to streamline operations and improve guest experiences, Stayntouch’s extensive capabilities make it the clear winner. Conversely, WebBookingPro works well for small properties needing a straightforward booking system without the complexity.
Stayntouch scores a 4.7 out of 5 for ease of use, with many reviews praising its intuitive design, quick onboarding, and user-friendly screens. Its staff report that new team members can adapt quickly, and the mobile app enhances operational flexibility.
WebBookingPro offers a simplified reservation management interface, but due to limited recent reviews and lack of detailed UX ratings, its ease of use remains less documented. Based on available info, it likely serves small teams with basic needs better.
Edge: Stayntouch.
Stayntouch has 29 features exclusive to its platform, including ancillary revenue tracking, online check-in/out, integrated ID scanners, mobile app, and automated night audit. These tools support complex operations, group management, and enhanced guest experiences.
WebBookingPro provides 12 unique features focused on availability management, multi-currency, multi-lingual support, and website integration. While effective for reservations, it lacks the extensive operational modules of Stayntouch.
Edge: Stayntouch.
Stayntouch’s support ratings are high at 4.68 out of 5, with reviews highlighting friendly, knowledgeable staff and smooth onboarding. Users mention that the company’s proactive support and detailed training help optimize platform use.
WebBookingPro has no recent reviews or detailed support ratings available, making it difficult to assess support quality. The limited feedback suggests that Stayntouch’s customer service is more established and trusted.
Edge: Stayntouch.
Stayntouch’s platform connects with over 188 verified partners, including major systems like Hotel Investor Apps, RevControl, and Zaplox. These integrations enable comprehensive management, from revenue to guest communication.
WebBookingPro has only 4 verified partners, including WebBookingPro itself, Octorate, Cloudbeds, and Grupo Hotusa. This narrower integration ecosystem might limit advanced operational workflows.
Edge: Stayntouch.
Stayntouch’s overall rating is 4.56/5, with 94% likelihood to recommend, based on 317 reviews, mostly recent. Hotels across segments—especially boutique, independent, and branded hotels—praise its ease of use and operational benefits.
WebBookingPro has no recent reviews or ratings, making it impossible to gauge user sentiment. Given the available data, Stayntouch is clearly the higher-rated platform.
Edge: Stayntouch.
Stayntouch charges a base price of $800 per month, with no mention of additional fees for implementation or per-room charges. Pricing appears transparent but may vary depending on hotel size and requirements.
WebBookingPro does not disclose pricing details publicly, making direct comparison difficult. It's likely tailored to specific hotel needs, especially for smaller properties.
In summary, expect to pay a flat monthly fee for Stayntouch; WebBookingPro’s costs are less clear but potentially lower for small-scale operations.
Not ideal if your property is small with minimal operational complexity or if you rely solely on online bookings with limited management needs.
Not ideal if your hotel requires complex management modules, guest communication tools, or multi-property oversight.
Stayntouch offers a comprehensive, highly-rated PMS suited for hotels that need robust management, scalability, and deep integrations, making it ideal for mid-size to large properties. Its wide feature set, positive recent reviews, and extensive support network make it a dependable choice for modern hotel operations.
WebBookingPro, with its focus on reservations, availability management, and simplicity, is better suited for small properties or those with minimal operational complexity. Its limited recent reviews and features mean it’s less suitable for hotels seeking an all-in-one management platform.
Choose Stayntouch if you want a proven, scalable solution that enhances operational efficiency and guest experience. Opt for WebBookingPro if your hotel’s needs are basic, and you prioritize straightforward online booking and availability management.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $800/mo | — |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
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| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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Spa
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| Spa & Wellness Module |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"We really like the ability to customize our setups as much as possible, and that was pretty important to us. Being able to have a lot of those main features already at our fingerti..."
No published case study for this goal yet.
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
No published case study for this goal yet.
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
No published case study for this goal yet.
What hoteliers love
Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistent... Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistently mentioned for their support and comprehensive guidance. Many reviews highlight the ease of moving from previous systems, an aspect noted particularly for its stress-reduction during onboarding.
The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for st... The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for staff with varying technical proficiencies. This contributes significantly to positive front-desk and operational performances.
The housekeeping management features of Stayntouch are frequently highlighted for simplifying room assignments and tracking housekeeping status. This... The housekeeping management features of Stayntouch are frequently highlighted for simplifying room assignments and tracking housekeeping status. This boosts operational efficiency by providing real-time updates that enhance day-to-day workflow.
Where hoteliers push back
While reporting features are appreciated for being comprehensive and aiding in operational oversight, several reviews indicate room for improvement in... While reporting features are appreciated for being comprehensive and aiding in operational oversight, several reviews indicate room for improvement in terms of report customizability and clarity. Challenges in generating detailed reports have been a noted setback for some users.
Some reviews highlight difficulties in managing group bookings and invoicing, noting that certain processes could be more streamlined and intuitive. I... Some reviews highlight difficulties in managing group bookings and invoicing, noting that certain processes could be more streamlined and intuitive. Issues with shifting client accounts and historical data access suggest there's room for feature expansion.
Ranks higher for
Unique capabilities
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Stayntouch and WebBookingPro PMS share many core Property Management Systems features, but each has unique capabilities. Stayntouch offers 198 verified integration partners, while WebBookingPro PMS offers 4. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Stayntouch: No. WebBookingPro PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Stayntouch has an HT Score of 93 and WebBookingPro has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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