ROH vs. Stripe Payments:
Which Is Right for You?

The Decision

Choosing between ROH by ROH and Stripe Payments hinges on your hotel’s specific needs for payment processing. While both aim to facilitate transactions, their core functionalities and target audiences differ significantly. ROH excels in automating hotel-specific payments and invoice workflows, whereas Stripe offers a broader, versatile platform for online payments across industries. Do you prioritize industry-tailored features or a flexible, global payment infrastructure?

Quick Verdict

ROH by ROH, with 65 reviews and recent positive feedback, dominates in hotel-specific payment automation with a perfect 100/100 rating. Stripe Payments, though widely adopted with over 3 million users, has only 2 reviews and a 0/5 rating, making it less reliable for hotel-specific needs. Given the recent and plentiful reviews, ROH stands out as the more trusted choice for hoteliers evaluating payments software.

Is ROH or Stripe Better for Hotels?

ROH by ROH addresses the unique payment workflows of hotels, automating invoice generation, scheduling, and guest payments within a single platform. Stripe Payments, in contrast, provides a comprehensive online payment solution designed for global e-commerce and diverse industries, not specifically tailored to hospitality.

While ROH’s platform streamlines hotel payment processes, Stripe’s strength lies in its ability to process a wide range of payment methods worldwide, including digital wallets and multi-currency settlements. However, the limited hotel-specific features and reviews for Stripe reduce its suitability for your property.

Do you want an industry-specific payment tool or a generalist platform for online transactions? ROH’s recent reviews and hotel-focused features make it the more credible choice in this comparison.

ROH vs Stripe: Which Should Your Hotel Choose?

If your hotel requires an automated, easy-to-implement payments system that integrates with guest billing and invoicing workflows, go with ROH. Its focus on hospitality ensures features like real-time notifications, scheduled payments, and invoice management, which are highly valued by hotel operators.

Conversely, if your hotel needs a scalable, multi-channel payment platform capable of processing international transactions and multiple currencies, Stripe is the better option. Its extensive integration options and features like multi-currency settlements and contactless payments appeal to hotels with a global footprint or online booking platforms.

For small to medium hotels seeking operational efficiency, ROH’s hotel-specific design is preferable. Larger hotels or chains with extensive online sales and international guests might find Stripe’s broader payment options more aligned with their needs.

Is ROH or Stripe Easier to Use?

ROH boasts a user rating of 4.95/5, with reviews emphasizing its straightforward, intuitive interface. Hotel staff find onboarding smooth, supported by a 4.92/5 onboarding score, and support staff praised for their responsiveness.

Stripe scores a perfect 5/5 for ease of use, with users noting quick setup and smooth payment flows. However, some non-technical users report initial setup challenges, indicating a slight learning curve.

Edge: ROH.

Which Has Better Features: ROH or Stripe?

ROH offers 4 exclusive features, such as multi-processor gateway and acceptance of specific credit cards like Discovery and Diners Club, tailored for hotel payments. Its core shared features add value with automated invoicing and scheduling.

Stripe provides 10 unique features, including multi-currency settlements, dynamic currency conversion, and contactless payments—features critical for international online transactions. Its broader feature set supports diverse digital payment methods and advanced security like 3-D Secure.

Edge: Stripe, for its extensive global transaction features.

Which Has Better Customer Support: ROH or Stripe?

ROH’s support ratings are exceptional at 4.97/5, with reviews highlighting the quality and responsiveness of onboarding and support staff. Users describe support as "great" and "helpful," aiding smooth adoption.

Stripe’s customer support scores 4.5/5, with positive remarks about email notifications and ease of use post-setup. Some users note that initial setup can be challenging due to complex features, but overall support is well-regarded.

Edge: ROH.

Which Has More Integrations: ROH or Stripe?

Stripe’s network boasts 102 verified partners, vastly outnumbering ROH’s 1 partner. Shared integrations include Oracle Hospitality, but Stripe’s extensive list includes multiple hotel industry players like Criton, Trevo, and WebRezPro, supporting diverse operational systems.

ROH’s limited integrations suggest a more streamlined, hotel-centric approach but lack the extensive third-party options Stripe offers. If seamless integration with other software is critical, Stripe’s ecosystem provides a broader range.

Edge: Stripe.

Which Do Hoteliers Rate Higher: ROH or Stripe?

ROH’s reviews are more recent and plentiful, with a perfect NPS score of 9.91/10 and 99% likelihood to recommend. Users from hotel segments like resorts and independent hotels praise its simplicity and operational benefits.

Stripe, with only 2 reviews and no recent feedback, lacks sufficient data for a meaningful rating. Therefore, based on current user sentiment, ROH is the preferred choice among hoteliers.

Edge: ROH.

How Much Do ROH and Stripe Cost?

ROH is priced at a straightforward $100 monthly fee, with no trial, freemium, or implementation costs reported. Its transparent pricing model suits hotels seeking predictable expenses.

Stripe’s pricing details are not specified here, but generally, Stripe operates on a pay-as-you-go model with transaction fees, which can vary depending on volume and payment methods. Its costs can become complex for hotels with high transaction volumes.

Edge: ROH, for its clear, fixed pricing.

What Type of Hotel Should Use ROH?

• Hotels that require a dedicated payments platform tailored to hospitality, such as small to medium-sized properties with a focus on automation.
• Teams that want to streamline guest payments, invoicing, and collections with minimal manual effort.
• Hotels aiming to improve cash flow by automating receivables.
• Properties that prefer a user-friendly, hotel-specific software with strong support.
• Not ideal if your hotel needs extensive online payment options or operates globally with multiple currencies.

What Type of Hotel Should Use Stripe?

• Hotels with a significant online booking presence, especially those accepting international guests.
• Teams that require multi-currency settlements and support for diverse digital wallets.
• Hotels wanting to integrate payments into a broad array of digital sales channels or marketplaces.
• Properties seeking advanced fraud protection and secure transactions.
• Not ideal if your hotel prefers a dedicated, industry-specific payments platform with hotel workflows, or if you prioritize straightforward pricing without complex features.

The Bottom Line for Hotels

ROH by ROH offers a highly specialized, hotel-centric payments platform that automates invoice management, guest payments, and notifications, all backed by recent, positive reviews. It excels in operational efficiency, ease of use, and customer support, making it an ideal choice for hotels seeking a straightforward, reliable payment solution tailored to their industry.

Stripe Payments provides a scalable, global payment platform with extensive features for online and international transactions. Its broad integration network benefits larger hotels or those with robust online sales but is less suited for hotel-specific workflows or those preferring transparent, predictable pricing.

If your hotel prioritizes ease, support, and industry-specific features, ROH is the definitive choice. For hotels needing global, multi-channel, and multi-currency payment capabilities, Stripe is worth considering, but be aware of its limited hotel-focused feedback.