SiteMinder Guest Engagement (Upselling) vs. The Percentage Company:
Which Is Right for You?

The Decision

Choosing between SiteMinder Guest Engagement (Upselling) and The Percentage Company for your hotel hinges on your specific needs, scale, and priorities. Both aim to enhance revenue through upselling, but their approaches, features, and market presence differ significantly. Your decision should align with your operational complexity, integration needs, and customer engagement goals.

SiteMinder’s solution is a well-established, feature-rich platform backed by extensive reviews and recent positive feedback. The Percentage Company offers a more straightforward booking and upsell module, but lacks the broader ecosystem and recent review data. Which suits your hotel best?

Is SiteMinder Guest Engagement or The Percentage Company Better for Hotels?

SiteMinder Guest Engagement is a comprehensive upselling platform designed to maximize revenue with automation, targeted offers, and multi-channel delivery. It handles the entire guest journey, from pre-arrival to post-stay, and boasts a high review count, with 133 reviews and a 4.88/5 overall rating, including recent feedback from the last six months.

The Percentage Company, by comparison, has no recent reviews, and its focus is primarily on integrating booking and accounting systems rather than detailed upselling features. Its offering is more limited in scope and lacks the extensive customer feedback that supports ongoing product improvements.

Given the more recent reviews and higher user satisfaction scores, SiteMinder’s platform is clearly more proven in the field. Are you seeking a mature, well-supported upselling system or a simpler, integrated booking engine?

SiteMinder vs The Percentage Company: Which Should Your Hotel Choose?

If your hotel needs a feature-rich upselling platform with automation, segmentation, analytics, and multi-channel messaging, go with SiteMinder. It’s ideal for hotels that want to maximize revenue from add-ons, have a sizable operation, and require robust tools for targeted marketing.

If your priority is a straightforward booking engine with basic upsell capabilities and seamless system integrations, The Percentage Company might suffice—especially if your hotel is smaller or primarily focused on operational efficiency without advanced upselling features. Its limited reviews and smaller footprint suggest it’s better suited for properties with minimal upselling needs.

For most hoteliers aiming to grow revenue through personalized offers and data-driven insights, SiteMinder’s established presence and extensive feature set make it the stronger choice.

Is SiteMinder or The Percentage Company Easier to Use?

SiteMinder scores a high 4.8/5 for ease of use, with many reviewers praising its intuitive interface and straightforward onboarding process. Hotel staff find it simple to set up campaigns, automate guest communication, and manage segmented offers, making staff adoption smooth.

The Percentage Company, with no recent reviews or ratings, offers limited information about usability. Its focus on system integrations suggests a less user-friendly interface, primarily appealing to property managers comfortable with technical setup.

Edge: SiteMinder.

Which Has Better Features: SiteMinder or The Percentage Company?

SiteMinder provides 11 features exclusive to its platform, including automated replies, guest history, analytics dashboards, multi-channel messaging, and offer orchestration. These tools enable sophisticated upselling campaigns, personalized guest targeting, and detailed performance analysis.

The Percentage Company offers no unique features beyond its core booking and upsell modules. Its capabilities are likely more basic, focusing on simple online booking and direct integrations with PMS and accounting systems.

Given the detailed features designed for targeted revenue growth, SiteMinder’s platform has a clear advantage for hotels ready to implement advanced upselling strategies.

Edge: SiteMinder.

Which Has Better Customer Support: SiteMinder or The Percentage Company?

SiteMinder’s support scores 4.84/5, with reviewers emphasizing prompt responses, knowledgeable staff, and effective onboarding. Many users appreciate the dedicated support and continuous updates, ensuring minimal downtime and quick resolution of issues.

The Percentage Company has no recent support reviews, making it difficult to assess support quality. Its small size and limited presence suggest support may be less extensive, especially for complex integrations or troubleshooting.

Edge: SiteMinder.

Which Has More Integrations: SiteMinder or The Percentage Company?

SiteMinder boasts 245 verified partners, including major PMS, channel managers, and revenue management systems. Its integrations with platforms like Cloudbeds, Stripe, and others provide extensive flexibility and operational connectivity.

The Percentage Company has only 2 verified partners, including CloudBeds and Guesty, indicating limited integration options. This restricts its ability to connect with a wide array of hotel systems and third-party tools.

For hotels prioritizing system connectivity and operational efficiency, SiteMinder’s extensive partner network is a significant advantage.

Edge: SiteMinder.

Which Do Hoteliers Rate Higher: SiteMinder or The Percentage Company?

SiteMinder’s recent reviews highlight a 4.88/5 rating, with a 96% likelihood to recommend among 133 reviewers. Hotels across various segments, from boutique to resorts, praise its ease of use, support, and ROI.

The Percentage Company, lacking recent reviews, offers no current user feedback. Its reputation is unverified in the modern market, making it a less reliable choice based on user ratings.

Given the recent, high ratings, SiteMinder is clearly favored by its users for reliability and value.

Edge: SiteMinder.

How Much Do SiteMinder and The Percentage Company Cost?

SiteMinder charges a base price of $600 per month, with no freemium or trial options mentioned. Its pricing reflects its extensive features and market presence.

The Percentage Company costs $300 upfront, with no ongoing monthly fees or trial options. Its pricing suggests a simpler, less feature-rich offering, but with less transparency on long-term value.

For comprehensive upselling and automation, SiteMinder’s higher price is justified by its capabilities; smaller hotels may find The Percentage Company’s lower cost appealing but limited.

What Type of Hotel Should Use SiteMinder?

• Hotels that want to maximize revenue through automated, personalized upselling.
• Properties with a large volume of guests needing segmented marketing.
• Hotels seeking extensive integrations with booking, PMS, and payment systems.
• Venues aiming for detailed analytics and multi-channel communication.
• Hotels that prioritize high support standards and proven stability.

Not ideal if your hotel is very small, with minimal upselling needs, or if you prefer a simple booking engine without advanced automation.

What Type of Hotel Should Use The Percentage Company?

• Small hotels or hostels seeking a straightforward booking and upsell tool.
• Properties prioritizing system integrations with CloudBeds or Guesty.
• Hotels looking for a cost-effective solution with basic upselling features.
• Teams that prefer an all-in-one booking and accounting connection.
• Hotels with minimal need for advanced segmentation or analytics.

Not ideal if you require detailed guest profiling, automated marketing, or extensive customization.

The Bottom Line for Hotels

SiteMinder Guest Engagement offers a mature, feature-rich upselling platform with proven results, extensive integrations, and high user ratings. Its broad market presence and recent reviews confirm its reliability and ongoing development, making it suitable for hotels seeking to grow revenue and optimize guest experiences.

The Percentage Company provides a simpler, lower-cost booking engine with upsell capabilities but lacks recent reviews, extensive features, and a broad integration network. It’s better suited for small hotels or properties with basic automation needs.

If your goal is sophisticated, targeted, and scalable upselling, SiteMinder is the clear choice. For smaller operations or less complex needs, The Percentage Company might suffice but with less confidence in ongoing support and innovation.