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RoomRaccoon HMS vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?
TLDR
We analyzed 922 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
RoomRaccoon shines when it comes to ease of use — especially for brand properties (5.0/5) , with exclusive features like Post-stay emails and Pre-stay emails.
ThinkReservations shines when it comes to technical support limitations — especially for brand properties (0.0/5) , with exclusive features like Guest Messaging and Guest Communication (SMS Messaging).
How Does RoomRaccoon HMS Compare to ThinkReservations All-in-1 HMS?
Side-by-side ratings based on 922 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $1,000/mo | From $1,100/mo |
| Verified Reviews | 572 | 350 |
What Are the Pros and Cons of RoomRaccoon HMS vs ThinkReservations All-in-1 HMS?
After analyzing 922 verified reviews, RoomRaccoon users most value its ease of use, customer service, continuous improvement, while ThinkReservations users highlight technical support limitations, user-friendly interface, guest communication. Click any theme to see what reviewers say.
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Ease of Use
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Technical Support Limitations
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Customer Service
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User-Friendly Interface
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Continuous Improvement
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Guest Communication
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Integration and Automation
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Customization Options
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Critical Issues
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Calendar Functionality
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Pricing Concerns
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Guest Database Transparency
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RoomRaccoon vs ThinkReservations: Rankings by Hotel Segment
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #5 214 reviews | #4 129 reviews |
| Mid-Size (25-74 rooms) ▾ | #8 50 reviews | #5 15 reviews |
| Large (75-199 rooms) ▾ | #4 18 reviews | #2 3 reviews |
| X-Large (200+ rooms) | #8 2 reviews | #1 1 reviews |
By Property Type
| Segment |
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| Boutique ▾ | #3 245 reviews | #4 92 reviews |
| Luxury ▾ | #4 149 reviews | #5 72 reviews |
| Branded / Chain ▾ | #5 70 reviews | #4 22 reviews |
| Extended Stay ▾ | #3 72 reviews | #9 8 reviews |
By Region
| Segment |
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| North America ▾ | #14 11 reviews | #1 332 reviews |
| Europe ▾ | #1 445 reviews | #36 2 reviews |
| Asia Pacific ▾ | #8 9 reviews | #24 0 reviews |
| Middle East | #17 3 reviews | #20 0 reviews |
The Decision
Choosing between RoomRaccoon HMS and ThinkReservations All-in-1 HMS hinges on your hotel’s size, geographic presence, and feature needs. Both platforms aim to streamline operations, boost revenues, and improve guest experiences, but they diverge significantly in market focus, features, and user feedback.
RoomRaccoon offers a broader international reach, a richer feature set, and a larger, more recent review base, making it the more reliable choice for small to medium independent hotels. ThinkReservations, while highly rated in North America, has fewer reviews and a narrower regional footprint, which impacts its suitability.
Are you ready to determine which system aligns best with your hotel’s operational complexity and growth plans?
Is RoomRaccoon or ThinkReservations Better for Hotels?
Both systems serve small to medium independent hotels, but RoomRaccoon shines with a higher review count and a more recent review base, indicating a stronger current user experience. While RoomRaccoon offers 484 reviews and an overall rating of 4.95/5, ThinkReservations has 312 reviews and a rating of 4.88/5.
RoomRaccoon provides a suite of native features—including automated reporting, multi-currency management, and guest apps—absent in ThinkReservations. Conversely, ThinkReservations offers strong guest messaging and centralized communication, features not present in RoomRaccoon.
Given the recent and more numerous reviews, is your preference for a system with proven, current user satisfaction?
Edge: RoomRaccoon
RoomRaccoon vs ThinkReservations: Which Should Your Hotel Choose?
If your hotel needs a comprehensive system with extensive native features, over 300 integrations, and global reach, RoomRaccoon is the better fit. Its focus on independent hotels, especially in Europe and other regions outside North America, makes it ideal if international expansion and multi-currency support are priorities.
On the other hand, if your hotel operates primarily in North America and values straightforward, robust OTA management, upselling, and automation with a simpler platform, ThinkReservations might suit you well. However, for scalability and feature depth, RoomRaccoon remains the stronger choice.
For most small hotels seeking growth, RoomRaccoon’s richer feature set and international presence make it the recommended option.
Edge: RoomRaccoon
Is RoomRaccoon or ThinkReservations Easier to Use?
RoomRaccoon maintains a high ease-of-use rating at 4.87/5 and is praised for its intuitive, user-friendly interface, especially by small hotel operators. Its onboarding rating of 4.81/5 suggests most users find the setup straightforward, though some mention initial complexity in configuration.
ThinkReservations also rates well at 4.8/5 for ease of use, with users highlighting its straightforward navigation and quick learning curve. Support reviews indicate that both platforms are accessible, but RoomRaccoon’s modern design and mobile responsiveness give it an edge in usability.
Edge: RoomRaccoon
Which Has Better Features: RoomRaccoon or ThinkReservations?
RoomRaccoon boasts 22 features exclusive to it, including automated reporting, loyalty program integration, multi-lingual support, online checkout, and guest apps—features that significantly extend operational capabilities. ThinkReservations offers 8 unique features like guest messaging, kiosk check-in, and automated assignments, which are useful but less extensive.
While both systems share 35 core features, RoomRaccoon’s additional native capabilities allow for more automation and guest engagement tools. Its feature depth makes it suitable for hoteliers seeking to enhance guest personalization and operational efficiency.
Therefore, for feature richness and operational versatility, RoomRaccoon is preferable.
Edge: RoomRaccoon
Which Has Better Customer Support: RoomRaccoon or ThinkReservations?
RoomRaccoon’s support rating is 4.74/5, with reviewers appreciating its responsiveness and dedication, though some mention room for improvement in after-sales care. Testimonials praise the patience and helpfulness of support staff, especially during onboarding.
ThinkReservations scores slightly higher at 4.79/5, with users highlighting its accessible, knowledgeable support team and quick responses. Many reviews note the support team’s proactive approach, especially during setup and integration.
Given recent reviews, ThinkReservations edges out slightly due to its higher support rating and perceived responsiveness.
Edge: ThinkReservations
Which Do Hoteliers Rate Higher: RoomRaccoon or ThinkReservations?
RoomRaccoon’s reviews, especially recent ones, tend to be more positive, with a 97% likelihood to recommend and an average rating of 4.95/5. Its user base in Europe, Africa, and Asia-Pacific indicates broad international satisfaction.
ThinkReservations’ ratings are slightly lower, at 4.88/5, with a focus on North American properties, including small inns and B&Bs. Its users appreciate ease of use and excellent support, but the smaller global review base makes RoomRaccoon the more highly-rated overall.
For overall hoteliers’ satisfaction based on recent feedback, RoomRaccoon holds the higher rating.
Edge: RoomRaccoon
How Much Do RoomRaccoon and ThinkReservations Cost?
RoomRaccoon’s pricing starts at $1,000 per month, with no mention of a trial or freemium options, positioning it as a premium solution. ThinkReservations’ base fee is $1,100 per month, also without a free trial, making both comparable in cost.
Neither offers a monthly per-room fee, and both seem geared toward small to medium properties looking for an all-in-one platform. Given their similar pricing, the decision hinges on features and regional support rather than cost.
What Type of Hotel Should Use RoomRaccoon?
- Hotels seeking a flexible, feature-rich PMS with integrated channel management and booking engine.
- Small to medium independent hotels, boutique hotels, and inns aiming for automation and guest engagement.
- Hotels in regions outside North America, especially in Europe, Africa, or Asia Pacific.
- Properties planning to scale and needing native features like loyalty programs, multi-currency, and automated upselling.
Not ideal if:
- Your hotel is a large chain requiring enterprise-level solutions.
- You operate exclusively in North America and prefer a system with deeper OTA integrations.
- You need extensive group booking or corporate travel features.
What Type of Hotel Should Use ThinkReservations?
- Small hotels, B&Bs, and inns primarily in North America, especially those valuing simplicity and quick onboarding.
- Properties seeking a strong OTA management and upselling features to maximize revenue.
- Hotels that want a user-friendly, reliable platform with excellent guest communication.
- Businesses prioritizing automation of routine tasks like check-in, payments, and guest messaging.
Not ideal if:
- You need multi-region support or multi-currency features.
- Your hotel is part of a larger chain or has complex multi-property management needs.
- You require extensive native automation features beyond guest messaging and OTA integrations.
RoomRaccoon vs ThinkReservations: The Bottom Line for Hotels
RoomRaccoon offers a broader feature set, more regional support, and a larger, more recent review base, making it the more comprehensive choice for independent hotels wanting to scale internationally. Its native features, over 300 integrations, and focus on automation appeal to hotels aiming to grow efficiently.
ThinkReservations excels in simplicity, guest communication, and North American OTA management. It is ideal for small, regional properties that prioritize ease of use and quick setup but may fall short in global reach and native automation depth.
For most hotels looking to future-proof their operations with a flexible, feature-rich system, RoomRaccoon is the recommended choice. However, if your focus is on North American markets with straightforward needs, ThinkReservations remains a solid contender.
In conclusion, the decision depends on your property’s location, growth ambitions, and feature requirements. Based on recent and total reviews, RoomRaccoon’s stronger user feedback and richer feature set make it the more reliable option for ambitious independent hoteliers.
How Much Do RoomRaccoon HMS and ThinkReservations All-in-1 HMS Cost?
Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $1,000/mo | From $1,100/mo |
Which Features Does RoomRaccoon HMS Have That ThinkReservations All-in-1 HMS Doesn't (and Vice Versa)?
According to HTR's product database, RoomRaccoon HMS and ThinkReservations All-in-1 HMS share 35 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Automated Assignments | ||
| Automated reporting | ||
| Centralized Messaging | ||
| Direct billing | ||
| Guest Communication (SMS Messaging) | ||
| Guest Messaging | ||
| Mobile optimized/responsive | ||
| Post-stay emails | ||
| Pre-stay emails | ||
| Special offers & discounts | ||
| Tablet/Kiosk Check-in | ||
| Tariffs |
Showing top differences. 18 more features differ between these products.
Real-World Results: RoomRaccoon vs ThinkReservations by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
RoomRaccoon vs ThinkReservations: The Bottom Line
What hoteliers love
Many users praise RoomRaccoon for its user-friendly interface and intuitive design, which reduces training time and allows smooth integration into dai... Many users praise RoomRaccoon for its user-friendly interface and intuitive design, which reduces training time and allows smooth integration into daily operations, thereby improving overall efficiency.
While some users commend the support team's responsiveness and expertise, others criticize the lack of after-sales care and response efficiency, indic... While some users commend the support team's responsiveness and expertise, others criticize the lack of after-sales care and response efficiency, indicating inconsistencies in customer service quality.
Users appreciate RoomRaccoon's ongoing development, including AI enhancements, which have contributed to improved sales and operational function, show... Users appreciate RoomRaccoon's ongoing development, including AI enhancements, which have contributed to improved sales and operational function, showcasing commitment to long-term adaptability.
Where hoteliers push back
Several reviews point out critical issues such as ineffective after-sales support and unresolved technical problems, significantly affecting user sati... Several reviews point out critical issues such as ineffective after-sales support and unresolved technical problems, significantly affecting user satisfaction and trust in the system.
The system's pricing is seen as steep by some users, especially those with seasonal businesses, impacting their decision-making despite the perceived... The system's pricing is seen as steep by some users, especially those with seasonal businesses, impacting their decision-making despite the perceived value of included features.
Ranks higher for
Unique capabilities
What hoteliers love
A few reviews suggested limitations in technical support, specifically mentioning non-24/7 availability and response delays. Users occasionally felt i... A few reviews suggested limitations in technical support, specifically mentioning non-24/7 availability and response delays. Users occasionally felt improvements could be made in this area for quicker resolutions.
The interface is intuitive and easy to navigate for staff and customers. This transparency ensures a smooth booking process and simplifies management... The interface is intuitive and easy to navigate for staff and customers. This transparency ensures a smooth booking process and simplifies management tasks, benefiting tech and non-tech-savvy users alike.
The platform supports automated messaging, customizable email templates, and guest reviews post-stay, enhancing guest engagement and satisfaction. It... The platform supports automated messaging, customizable email templates, and guest reviews post-stay, enhancing guest engagement and satisfaction. It effectively facilitates pre, during, and post-visit communication.
Where hoteliers push back
The calendar functionality, although strong, was noted to lack continuous scrolling capabilities, sometimes complicating long-term planning and requir... The calendar functionality, although strong, was noted to lack continuous scrolling capabilities, sometimes complicating long-term planning and requiring date input for navigation.
Ranks higher for
Unique capabilities
Frequently Asked Questions About RoomRaccoon HMS vs ThinkReservations All-in-1 HMS
Can RoomRaccoon HMS replace ThinkReservations All-in-1 HMS?
It depends on your requirements. RoomRaccoon HMS and ThinkReservations All-in-1 HMS share many core Hotel Management Software features, but each has unique capabilities. RoomRaccoon HMS offers 88 verified integration partners, while ThinkReservations All-in-1 HMS offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon HMS leads in ease of use at 4.9/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do RoomRaccoon HMS or ThinkReservations All-in-1 HMS offer a free plan?
RoomRaccoon HMS: No. ThinkReservations All-in-1 HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank RoomRaccoon HMS and ThinkReservations All-in-1 HMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RoomRaccoon has an HT Score of 86 and ThinkReservations has 87. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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