Cloudbeds PMS vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing between Cloudbeds PMS and ThinkReservations PMS hinges on your hotel’s specific needs, operational complexity, and growth ambitions. Both systems aim to streamline hotel management, but Cloudbeds excels with a broader feature set and larger global presence, while ThinkReservations offers a straightforward, user-friendly experience primarily suited for small to medium properties. How do you prioritize scalability versus ease of use?

While Cloudbeds has a significantly larger review base and more recent feedback, ThinkReservations has earned high praise for its simplicity and customer support. Which product aligns better with your hotel’s growth trajectory and operational style?

Is Cloudbeds or ThinkReservations Better for Hotels?

Cloudbeds and ThinkReservations are both designed to simplify hotel operations, but they diverge on scope and depth. Cloudbeds offers a unified platform connecting reservations, revenue, distribution, and guest engagement—an ideal choice for hotels aiming to scale or manage multiple properties. ThinkReservations focuses on core PMS functionalities, providing an intuitive system that handles bookings and guest management efficiently, especially for smaller hotels or B&Bs.

The key difference lies in their market presence: Cloudbeds boasts over 1,000 reviews, with 81 in the last six months, indicating active, ongoing user feedback and innovation. ThinkReservations, with just 356 reviews and only 4 recent ones, may not reflect the latest product developments, but it remains highly rated for customer support and ease of use.

In essence, Cloudbeds is better suited for properties seeking growth, integrations, and advanced features, whereas ThinkReservations is a solid choice if your priority is straightforward operation and personalized support. Are you prepared to scale with a system that offers extensive integrations and versatile tools, or do you prefer a leaner system with excellent support?

Cloudbeds vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, adaptable platform capable of handling complex operations across multiple properties, Cloudbeds is the clear choice. Its 25 exclusive features—including revenue management, a guest CRM, and integrated ID scanners—make it a versatile solution for hotels looking to expand.

Conversely, if your hotel is a small to mid-sized operation prioritizing ease of use, quick onboarding, and responsive support, ThinkReservations is ideal. Its streamlined interface, 16 verified integrations, and high customer satisfaction ratings—averaging 4.88/5—support efficient management without the fuss of extensive customization.

For properties that want to grow, optimize revenue, and manage operations from a single dashboard, Cloudbeds delivers the most value. If simplicity, support, and quick implementation are your priorities, ThinkReservations is the better fit.

Is Cloudbeds or ThinkReservations Easier to Use?

Cloudbeds’ user-friendly interface scores 4.61/5, with many users praising its intuitive layout and mobile accessibility. Its onboarding process, rated at 4.45/5, is generally smooth, though some users mention setup complexity, especially during integration phases.

ThinkReservations outperforms here, with a 4.82/5 ease-of-use rating and a 4.73/5 onboarding score. Many users describe the system as straightforward and appreciate the quick, accessible support team that makes onboarding seamless.

Edge: ThinkReservations.

Which Has Better Features: Cloudbeds or ThinkReservations?

Cloudbeds offers an expansive suite with 39 shared features and 25 exclusive ones, including PMS connectivity, analytics dashboards, inventory management, and a guest app. These advanced features support complex operations, automation, and scalability.

ThinkReservations provides core PMS features and 16 verified integrations, focusing on booking, payment, and guest communication. While simpler, its feature set covers essential needs, making it highly effective for small to medium properties.

The significant difference is Cloudbeds’ extensive feature depth, making it preferable for properties with complex needs. Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or ThinkReservations?

ThinkReservations’ customer support scores a stellar 4.82/5, with many reviews describing their team as knowledgeable, accessible, and quick to respond. Users frequently mention how support has helped them streamline operations and resolve issues efficiently.

Cloudbeds’ support rating is solid at 4.41/5, with some users praising their responsiveness but others citing occasional delays during peak times. While Cloudbeds offers extensive resources and support, ThinkReservations’ support experience appears more consistently positive.

Edge: ThinkReservations.

Which Has More Integrations: Cloudbeds or ThinkReservations?

Cloudbeds impresses with 190 verified partners, including major OTAs like Expedia, Booking.com, and Airbnb, plus exclusive integrations such as Trevo and Umi Digital. Its vast marketplace supports extensive customization and automation.

ThinkReservations has 16 verified partners, including key OTAs and channel managers, but significantly fewer than Cloudbeds. Shared integrations include Booking.com, Expedia, and Airbnb, but the smaller partner network limits advanced automation options.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or ThinkReservations?

Cloudbeds’ overall score of 4.63/5 is strong, but ThinkReservations’ 4.88/5 surpasses it, reflecting higher satisfaction among users. Recent reviews highlight ThinkReservations’ ease of use and excellent support as key drivers.

Cloudbeds’ reviews often mention its extensive features and scalability, but some users note complexity and performance issues during busy periods. ThinkReservations' reviews, especially in the last six months, emphasize satisfaction with support, simplicity, and operational efficiency.

Edge: ThinkReservations.

How Much Do Cloudbeds and ThinkReservations Cost?

Cloudbeds charges a $600 monthly fee with no free trial or implementation fees. Its pricing reflects its extensive feature set and global reach, making it suitable for larger or growing hotels.

ThinkReservations costs $500 monthly, slightly less, offering a more affordable option for small and mid-sized properties. Both have no hidden fees, but the choice depends on whether your hotel needs additional features and integrations.

What Type of Hotel Should Use Cloudbeds?

• Hotels aiming to scale operations across multiple locations.
• Properties that need advanced revenue management and analytics.
• Hotels seeking a unified platform for booking, CRM, and guest engagement.
• Teams ready to adopt automation and integrations for efficiency.
• Not ideal if your hotel is small, with minimal staff, and prefers a simple system.

What Type of Hotel Should Use ThinkReservations?

• Small to medium properties prioritizing ease of use.
• Bed & Breakfasts, boutique hotels, and small resorts.
• Teams seeking quick onboarding and dedicated support.
• Properties without complex operational needs.
• Not ideal if your hotel plans rapid expansion or needs extensive integrations.

The Bottom Line for Hotels

Cloudbeds is a formidable, feature-rich platform designed for scale and complex operations, with a broad global presence and active user community. Its extensive integrations and advanced capabilities make it ideal for growing hotels looking to automate and optimize.

ThinkReservations, on the other hand, offers a streamlined experience with high customer support ratings and a simple interface, perfectly suited for small properties or hotels that prefer quick setup and responsive assistance.

If your hotel is ready to grow, invest in a system that can handle your expanding needs—Cloudbeds is the clear winner. If simplicity and support are your top priorities, ThinkReservations provides a reliable, user-friendly option with proven satisfaction.

This comparison aims to help your team make a confident, informed decision based on your hotel’s size, growth plans, and operational priorities.