Compare TrustYou Customer Experience Platform (CXP) vs myHotel vs Reputation Manager (by Customer Alliance)

TrustYou

TrustYou Customer Experience Platform (CXP)

332 reviews
myHotel

myHotel

1 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

69 reviews

Compare TrustYou Customer Experience Platform (CXP) vs myHotel vs Reputation Manager (by Customer Alliance)

Reputation Management vendor comparison between TrustYou Customer Experience Platform (CXP) vs myHotel vs Reputation Manager (by Customer Alliance). Find out which Reputation Management is right for you based on realtime data from 402 verified hotelier reviews across 82 countries.

TrustYou

TrustYou

Ranked 2 (out of 58)

4.5
332 reviews
View profile
myHotel

myHotel

Ranked 24 (out of 58)

5.0
1 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 58)

4.7
69 reviews
View profile

Ratings Summary

HT Score

TrustYou Customer Experience Platform (CXP)

97 HTScore Icon

myHotel

unranked HTScore Icon

Reputation Manager (by Customer Alliance)

85 HTScore Icon
Popularity

TrustYou Customer Experience Platform (CXP)

332 verified reviews

myHotel

1 verified reviews

Reputation Manager (by Customer Alliance)

69 verified reviews
Likelihood to Recommend

TrustYou Customer Experience Platform (CXP)

90%

myHotel

100%

Reputation Manager (by Customer Alliance)

93%
Ease of Use

TrustYou Customer Experience Platform (CXP)

4.5

myHotel

5

Reputation Manager (by Customer Alliance)

4.7
ROI

TrustYou Customer Experience Platform (CXP)

4.3

myHotel

5

Reputation Manager (by Customer Alliance)

4.4
Implementation

TrustYou Customer Experience Platform (CXP)

4.4

myHotel

Not enough data available

Reputation Manager (by Customer Alliance)

4.7
Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

myHotel

5

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.8

Verified Customer Support

Certificate of Excellence

TrustYou Customer Experience Platform (CXP)

myHotel

Reputation Manager (by Customer Alliance)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

myHotel

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

TrustYou
vs.
myHotel
vs.
Customer Alliance

Customers

Top 3 Segments

TrustYou Customer Experience Platform (CXP)

Branded Hotels - 18%
Resorts - 17%
Other - 11%

myHotel

Hostels - 100%
Resorts - 0%
Motels - 0%

Reputation Manager (by Customer Alliance)

Branded Hotels - 16%
Boutiques - 12%
City Center Hotels - 10%
Featured clients

TrustYou Customer Experience Platform (CXP)

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

MyHotel Average MyHotel

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

myHotel

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
TrustYou
vs.
myHotel
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

TrustYou Customer Experience Platform (CXP)

The possibility of receiving feedback through the in-stay survey. A great help for analysis and reporting.

Camp brand service quality director from Tar (Croatia)

myHotel

myHotel: a key tool for optimizing quality management and guest experience

Director de TI en LD Hoteles from El Roque (Venezuela)

Reputation Manager (by Customer Alliance)

Customer Alliance helps us stay connected with our guests

FD from Almelo (Netherlands)
Most Positive Review

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources

myHotel

myHotel: a key tool for optimizing quality management and guest experience

Director de TI en LD Hoteles from El Roque (Venezuela)

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager
Most Critical

TrustYou Customer Experience Platform (CXP)

Easy, clear

Management Assistant

myHotel

myHotel: a key tool for optimizing quality management and guest experience

Director de TI en LD Hoteles from El Roque (Venezuela)

Reputation Manager (by Customer Alliance)

An Essential Tool for Boosting Customer Satisfaction andReputation Management

Owner
References

TrustYou Customer Experience Platform (CXP)

Shanna Davis
Marketing Manager Ayres Hotels

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General Info

Screenshots
Integrations

TrustYou Customer Experience Platform (CXP)

Property Management Systems (29) Hotel Management Software (15) Booking Engine (14)

myHotel

Property Management Systems (4) Booking Engine (2) Upselling Software (2)

Reputation Manager (by Customer Alliance)

Property Management Systems (25) Booking Engine (9) Hotel Management Software (9)
Recent Company Updates

TrustYou Customer Experience Platform (CXP)

TrustYou doesn’t have any recent company updates

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