MARA is the AI-powered reputation management software built for modern, independent hotels and hotel groups.
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myHotel
5.0 (1 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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myHotel
Unranked in Reputation Management
#1 Hotel SaaS Platform for Guest Experience in Latam, helping you save time, optimize resources, and enhance the guest experience with AI.
100% recommended by 1 hotels
myHotel has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is myHotel?
Founded in 2016 | Headquarters in | 40 employees
myHotel is an all-in-one Guest Experience platform designed for hotels. It centralizes surveys, online reputation, and case management into a single system, offering streamlined operations for hospitality businesses. By integrating with your Property Management System (PMS), myHotel automates guest communication at every stage of their stay—before, during, and after. Utilizing Artificial Intelligence, it helps hotel staff save time, identify areas for improvement, and boost guest satisfaction. This platform is valuable to hotel managers looking to enhance guest experiences and efficiently manage their online reputation and feedback.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of myHotel products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
myHotel Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
myHotel Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by myHotel
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
MyHotel's Provided Description:
"myHotel is an all-in-one Guest Experience platform for hotels that centralizes surveys, online reputation, and case management in one place. Connected to your PMS, it automates guest communication before, during, and after the stay. Powered by Artificial Intelligence, it helps you save time, identify improvement opportunities, and increase guest satisfaction."
FAQs
Capabilities
Online Reputation Management
Online Reputation Management
Centralize all your guest reviews from different OTAs in one place and respond with AI-powered suggestions that save time and improve your online reputation.
AI-Powered Sentiment Analysis
AI-Powered Sentiment Analysis
Use Artificial Intelligence to analyze guest comments, detect satisfaction trends, and identify improvement opportunities automatically.
Real-Time Alerts & Case Management
Real-Time Alerts & Case Management
Get instant alerts for negative feedback and manage guest incidents from one centralized dashboard until resolution.
WhatsApp & Email Surveys
WhatsApp & Email Surveys
Reach guests through their preferred channels, including automated WhatsApp and email surveys with personalized follow-ups.
Connects with your PMS to automate guest feedback
Connects with your PMS to automate guest feedback
We connect your hotel to a wide range of SaaS management platforms, enabling the automatic synchronization of crucial data for your daily operations and enhancing the experience of your guests at every stage of their stay.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
Smart Surveys with AI for Real-Time Guest Feedback
Hotel Pre-Opening, Renovations & Development
myHotel uses Artificial Intelligence to automate and analyze guest surveys sent via email, WhatsApp, or QR codes. Collect feedback before, during, and after each stay, and get instant insights powered by AI sentiment analysis. Optimize guest satisfaction and team efficiency with actionable data and automated reports.
AI Case Manager for Faster Guest Issue Resolution
Hotel Pre-Opening, Renovations & Development
myHotel’s AI Case Manager detects negative feedback in real time and automatically creates actionable cases for your team. With smart alerts and workflow automation, every issue is tracked from detection to resolution. Improve response times, enhance guest recovery, and ensure no incident is left unresolved.
AI Reputation Manager with Smart Review Replies Automation
Reputation Management
myHotel centralizes all your guest reviews from multiple OTAs and uses Artificial Intelligence to analyze sentiment and generate smart reply suggestions. Respond faster, maintain a consistent tone, and improve your online reputation effortlessly. With real-time insights and automated actions, your team saves hours each week while keeping guests happier and more engaged.
Q4 '26 Reputation Management Survey Insights
Is myHotel a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 15
Mid-sized
97%
(275)
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport, praised for its ability to generate personalized responses that reflect brand voice and save considerable time. Hoteliers appreciate how it consolidates reviews from various platforms into one intuitive dashboard, facilitating quick, informed responses.
#1
of 11
Small
95%
(168)
GuestRevu is a top Reputation Management pick among small hotels on HotelTechReport, with its structured feedback system helping properties respond quickly to guest issues, ensuring problems are addressed before they become public complaints. Hoteliers appreciate that this approach enhances their online reputation by improving scores on platforms like TripAdvisor and Booking.com.
#1
of 9
Large
89%
(104)
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, praised for its ability to consolidate guest reviews into one dashboard, enabling teams to monitor brand perception and improve service quality seamlessly. Hoteliers appreciate the actionable insights, which help identify key areas for enhancement in guest experiences.
Mid-sized
97%
(275)
#1
of 15
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport, praised for its ability to generate personalized responses that reflect brand voice and save considerable time. Hoteliers appreciate how it consolidates reviews from various platforms into one intuitive dashboard, facilitating quick, informed responses.
Small
95%
(168)
#1
of 11
GuestRevu is a top Reputation Management pick among small hotels on HotelTechReport, with its structured feedback system helping properties respond quickly to guest issues, ensuring problems are addressed before they become public complaints. Hoteliers appreciate that this approach enhances their online reputation by improving scores on platforms like TripAdvisor and Booking.com.
Large
89%
(104)
#1
of 9
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, praised for its ability to consolidate guest reviews into one dashboard, enabling teams to monitor brand perception and improve service quality seamlessly. Hoteliers appreciate the actionable insights, which help identify key areas for enhancement in guest experiences.
Rank
Hotel type
Popular alternatives
#1
of 14
City Center Hotels
98%
(200)
MARA Solutions is a top Reputation Management pick among city-center hotels on HotelTechReport, thanks to its AI-driven reply generator that crafts personalized and brand-consistent responses in seconds, freeing hoteliers to focus on guest interactions. Reviewers note that this capability transforms the review management process, enabling teams to address feedback swiftly and professionally while improving operational efficiency.
#1
of 14
Boutique Hotels
95%
(206)
GuestRevu is a top Reputation Management pick among boutique hotels on HotelTechReport, praised for its automated post-stay surveys that streamline guest feedback collection, allowing hoteliers to act on concerns promptly and improve service. This proactive approach has helped properties boost their online ratings, with one hotel increasing its Booking.com score from 9.4 to 9.5.
#1
of 14
Luxury Hotels
95%
(209)
GuestRevu is a top Reputation Management pick among luxury hotels on HotelTechReport for its deep insights into guest feedback that help properties identify operational improvements and enhance service quality. Hoteliers appreciate its automated post-stay surveys, which facilitate prompt issue resolution and contribute to higher review scores.
City Center Hotels
98%
(200)
#1
of 14
MARA Solutions is a top Reputation Management pick among city-center hotels on HotelTechReport, thanks to its AI-driven reply generator that crafts personalized and brand-consistent responses in seconds, freeing hoteliers to focus on guest interactions. Reviewers note that this capability transforms the review management process, enabling teams to address feedback swiftly and professionally while improving operational efficiency.
Boutique Hotels
95%
(206)
#1
of 14
GuestRevu is a top Reputation Management pick among boutique hotels on HotelTechReport, praised for its automated post-stay surveys that streamline guest feedback collection, allowing hoteliers to act on concerns promptly and improve service. This proactive approach has helped properties boost their online ratings, with one hotel increasing its Booking.com score from 9.4 to 9.5.
Luxury Hotels
95%
(209)
#1
of 14
GuestRevu is a top Reputation Management pick among luxury hotels on HotelTechReport for its deep insights into guest feedback that help properties identify operational improvements and enhance service quality. Hoteliers appreciate its automated post-stay surveys, which facilitate prompt issue resolution and contribute to higher review scores.
Rank
Region
Popular alternatives
#1
of 14
Europe
97%
(450)
MARA Solutions is a top Reputation Management pick among mid-sized hotels in Europe on HotelTechReport, recognized for its AI-driven responses that maintain brand voice, significantly improving the time spent on guest review management. Its ability to centralize feedback and identify areas for improvement is a key feature that helps enhance operational efficiency.
#2
of 9
North America
85%
(57)
TrustYou is a top Reputation Management pick among North America on HotelTechReport, notable for its ability to provide a centralized view of reviews across properties, which allows teams to respond quickly and consistently to guest feedback. This feature helps hoteliers enhance overall performance and manage their brand voice effectively.
#1
of 6
Asia Pacific
93%
(109)
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, known for its centralized feedback dashboard that consolidates reviews from multiple platforms, allowing hotels to monitor brand perception easily. This capability helps operators identify trends and take swift action, enhancing guest satisfaction through timely responses.
Europe
97%
(450)
#1
of 14
MARA Solutions is a top Reputation Management pick among mid-sized hotels in Europe on HotelTechReport, recognized for its AI-driven responses that maintain brand voice, significantly improving the time spent on guest review management. Its ability to centralize feedback and identify areas for improvement is a key feature that helps enhance operational efficiency.
North America
85%
(57)
#2
of 9
TrustYou is a top Reputation Management pick among North America on HotelTechReport, notable for its ability to provide a centralized view of reviews across properties, which allows teams to respond quickly and consistently to guest feedback. This feature helps hoteliers enhance overall performance and manage their brand voice effectively.
Asia Pacific
93%
(109)
#1
of 6
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, known for its centralized feedback dashboard that consolidates reviews from multiple platforms, allowing hotels to monitor brand perception easily. This capability helps operators identify trends and take swift action, enhancing guest satisfaction through timely responses.
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myHotel Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, myHotel is the #44 most trending product in the Reputation Management category (out of 62) and the #1762 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moremyHotel’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
myHotel Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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No matching results
Compare myHotel to Top Alternatives
AI-Powered Reputation Management (Review & Surveys) to Boost Guest Experience and Brand Reputation
Quickly and easily gather feedback from your guests, uncover AI-powered insights and actively manage your online reputation
Want to find out if myHotel is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
myHotel: a key tool for optimizing quality management and guest experience
Director de TI en LD Hoteles from 5 to 9 room Airport/Conference Hotel in El Roque (Venezuela)
Verified
13 months ago
What we like most is how myHotel has transformed our survey and reputation management. Previously, we sent surveys almost manually, sharing guest data via Excel, which was time-consuming and limited analysis. With myHotel, we were able to automate the entire process, reduce the time it takes to analyze results, and increase the number of ra...
Venezuela
Venezuela
Director de TI en LD Hoteles
X-Small Hotel
- 1
It looks like myHotel is not recommended by any hotels
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Support
Unverified
myHotel has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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