Stayntouch vs. Ulyses (by Septeo Hospitality):
Which Is Right for You?

The Decision

Choosing between Stayntouch by Stayntouch and Ulyses by Septeo Hospitality hinges on your hotel’s operational needs and strategic goals. Stayntouch offers a comprehensive, cloud-based property management system tailored for hotels seeking ease of use, extensive integrations, and multi-property management. Ulyses, on the other hand, positions itself as an all-in-one hospitality platform, managing everything from reservations to activities, with a focus on operational flexibility across multiple service segments. Which platform aligns better with your hotel’s growth ambitions?

Both products aim to streamline hotel operations, but they diverge significantly in scope. Stayntouch is a dedicated PMS with a focus on reservation, front desk, housekeeping, and billing, integrating with over 200 partners. Ulyses acts more like a versatile, full-service platform that combines sales, marketing, and service management for hotels that operate multiple service lines beyond accommodation. Do you need a specialized PMS or a broader hospitality management system?

Is Stayntouch or Ulyses Better for Hotels?

Stayntouch primarily targets hotels seeking a user-friendly, cloud-based PMS with strong multi-property capabilities and integrations. Its recent reviews highlight a 4.55/5 overall rating with 338 reviews, 24 of which are from the last six months, indicating current relevance and customer satisfaction. Reviewers emphasize its ease of use, rapid onboarding, and extensive third-party integrations, making it suitable for properties looking for scalable, tech-savvy management.

Ulyses, by contrast, lacks publicly available recent reviews or ratings, which raises questions about its current market presence and customer satisfaction. It appears to serve hotels that operate multiple service segments like food, spa, and activities, but without recent feedback, it’s difficult to assess how well it performs in terms of usability or support. Are you comfortable adopting a platform with limited recent user insights?

Stayntouch vs Ulyses: Which Should Your Hotel Choose?

If your hotel needs a reliable, easy-to-implement PMS with proven multi-property management and a strong track record backed by positive reviews, go with Stayntouch. Its broad integrations and intuitive mobile app support staff and guest operations efficiently, especially if you’re managing several properties or want a system that adapts to your workflows.

If your hotel operates multiple service lines—like spa treatments, retail, and activities—and you require a unified platform that markets, manages, and sells across these segments, Ulyses could be appealing. However, the lack of recent reviews makes it a riskier choice compared to the well-established Stayntouch, especially if you value proven support and ongoing innovation.

Is Stayntouch or Ulyses Easier to Use?

Stayntouch scores highly on ease of use, with a 4.7/5 rating based on 338 reviews, and recent feedback confirms its intuitive interface and fast onboarding. Reviewers highlight its user-friendly design, mobile support, and straightforward navigation, which reduces training time and boosts staff productivity. Many praise the system’s clarity and the support team’s guidance during implementation, making staff adoption smooth.

Ulyses, lacking recent reviews, provides limited insights into its user interface and onboarding process. Its web-based, adaptable platform is described as intuitive in theory, but without current feedback, it’s difficult to compare directly. Given Stayntouch’s proven ease of use, it clearly has the edge.

Edge: Stayntouch.

Which Has Better Features: Stayntouch or Ulyses?

Stayntouch offers a suite of 49 features, including 11 exclusive to its platform—such as mobile apps, integrated ID scanners, task management, and automated shift planning. Its features support operational efficiency, guest engagement, and compliance, making it a versatile PMS for hotels seeking comprehensive management tools.

Ulyses provides a total of 44 features, with only 6 exclusive to its platform, including booking, billing, and customer communication modules. Its focus spans multiple service segments like spa, retail, and activities, but it offers fewer specialized property management features.

Edge: Stayntouch.

Which Has Better Customer Support: Stayntouch or Ulyses?

Stayntouch’s support scores a 4.69/5, with reviews frequently praising its responsive, knowledgeable team and smooth onboarding process. Customers mention trainers like Julia and David as key to their positive experience, and many highlight how support continues to be strong post-implementation.

Ulyses, lacking recent reviews and detailed support ratings, offers no recent feedback or testimonials. Without concrete, current customer support data, it’s safer to favor Stayntouch’s well-documented service track record.

Edge: Stayntouch.

Which Has More Integrations: Stayntouch or Ulyses?

Stayntouch integrates with over 200 verified partners, including major brands like Experience Hotel, SiteMinder, and D-Edge. Its open API and extensive partner network facilitate seamless connections with revenue management, distribution, and guest experience tools—key for multi-property chains seeking flexibility.

Ulyses connects with just 13 verified partners, with fewer well-known integrations. While it covers core management needs and some sales channels, its narrower integration scope limits customization and expansion options.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Stayntouch or Ulyses?

Stayntouch’s recent reviews consistently rate it 4.55/5, with a high likelihood to recommend at 94%. Hotels across segments, from boutique to branded properties, appreciate its ease of use, quick onboarding, and robust features, with review comments like “simple, efficient, and well-supported.”

Ulyses has no recent reviews or publicly available ratings, making it impossible to assess user satisfaction accurately. Given the strong, recent feedback for Stayntouch, it clearly earns higher customer trust.

Edge: Stayntouch.

How Much Do Stayntouch and Ulyses Cost?

Stayntouch charges a base fee of $800 per month, with no freemium, implementation, or per-room fees. Its transparent pricing model allows for predictable budgeting, and no trial is available.

Ulyses does not publicly disclose pricing details, which may require direct contact and negotiation. The lack of transparency makes it harder to evaluate its value proposition upfront.

What Type of Hotel Should Use Stayntouch?

• Hotels seeking a cloud-based PMS that is simple to implement and operate.
• Properties managing multiple locations needing centralized oversight.
• Hotels prioritizing integrations with third-party systems like revenue management and distribution.
• Hotels that value mobile access for staff and guest services.
• Properties aiming for scalable solutions with proven customer support.

Not ideal if your hotel relies heavily on customized workflows that don’t fit standard PMS functions or if you operate a very small property with minimal management needs.

What Type of Hotel Should Use Ulyses?

• Hotels with diverse service offerings beyond accommodation, such as spas, retail, and activities.
• Operators seeking an all-in-one solution to manage sales, marketing, and guest engagement.
• Hotels wanting to streamline operations across multiple segments within a single platform.
• Properties looking for a flexible, adaptable system that can be tailored to specific business processes.

Not ideal if you need a dedicated PMS with proven market presence or if recent user feedback on support and usability is critical for your decision.

The Bottom Line for Hotels

Stayntouch stands out as a highly-rated, well-supported PMS trusted by over 300 hotels for its ease of use, integrations, and multi-property management. It is ideal for hotels that want a reliable, scalable solution with proven customer satisfaction and extensive partner connectivity.

Ulyses aims to be a comprehensive platform for multi-service hotels, but its current lack of recent reviews and limited integration data make it a less certain choice. It may suit niche hotels operating multiple segments but carries risk without recent user feedback.

If your hotel values a system with a proven track record, recent positive reviews, and extensive integrations, Stayntouch is the clear choice. For hotels with complex service offerings looking for broad management capabilities, Ulyses could be considered, but proceed with caution and direct vendor assessment.