The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 210 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
Uplisting shines .
Side-by-side ratings based on 210 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $1,000/mo | Contact sales |
| Verified Reviews | 210 | 0 |
After analyzing 210 verified reviews, RoomRaccoon users most value its customer success and after-sales support, ease of use and onboarding, ai assistant and chatbot automation, while Uplisting users highlight . Click any theme to see what reviewers say.
|
|
Uplisting |
|---|---|
| Pros | |
|
+
Customer success and after-sales support
▾
|
|
|
+
Ease of use and onboarding
▾
|
|
|
+
AI assistant and chatbot automation
▾
|
|
|
+
Setup, integration, and implementation experience
▾
|
|
| Cons | |
|
−
Customer success and after-sales support
▾
|
|
|
−
Reservation and room assignment workflow
▾
|
|
|
−
Channel manager and distribution
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
Uplisting |
|---|---|---|
| Small (10-24 rooms) ▾ | #10 90 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #17 27 reviews | — |
| Large (75-199 rooms) ▾ | #14 7 reviews | — |
| X-Large (200+ rooms) | #19 0 reviews | — |
By Property Type
| Segment |
|
Uplisting |
|---|---|---|
| Boutique ▾ | #9 100 reviews | — |
| Luxury ▾ | #9 64 reviews | — |
| Branded / Chain ▾ | #14 29 reviews | — |
| Extended Stay ▾ | #7 28 reviews | — |
By Region
| Segment |
|
Uplisting |
|---|---|---|
| North America ▾ | #24 7 reviews | — |
| Europe ▾ | #5 123 reviews | — |
| Asia Pacific | #31 4 reviews | — |
| Middle East | #31 1 reviews | — |
Choosing the right property management system (PMS) can dramatically impact your hotel's efficiency, revenue, and guest satisfaction. Both RoomRaccoon and Uplisting aim to streamline operations, but their target audiences, features, and market presence differ significantly. While Uplisting focuses on short-term rental operators with a niche offering, RoomRaccoon provides a broader solution for small to boutique hotels. Which platform aligns better with your hotel’s size, operational needs, and growth plans?
RoomRaccoon, with a score of 80.23 and over 160 reviews, is highly rated by small hotels and independent operators across Europe, Africa, and North America. Its recent and abundant feedback, especially in the last six months, confirms its active user base and evolving feature set, making it a reliable choice for hotels seeking an all-in-one PMS, booking engine, and channel manager.
Uplisting, however, has no recent reviews or overall score, indicating a much smaller or less active user base, which creates uncertainty about its current stability and support. Its focus seems tailored exclusively to short-term rental operators, lacking the extensive hotel-specific features and recent user validation RoomRaccoon offers. Given this, are you comfortable choosing a platform with limited recent feedback and a narrower target market?
If your hotel is an independent, boutique, or small property requiring a comprehensive, user-friendly PMS with integrated booking, channel management, and revenue tools, go with RoomRaccoon. It’s a proven platform with over 169 reviews, strong recent feedback, and a 4.88/5 rating, making it ideal for hotels that want to automate guest communications, manage group bookings, and track ancillary revenue.
Conversely, if your operation is a multi-listing short-term rental portfolio seeking simple calendar synchronization, basic guest communication, and maintenance management, Uplisting might seem appealing. However, the lack of recent reviews raises questions about support quality and ongoing development. For most hotels, especially those looking for a scalable, trusted solution, RoomRaccoon clearly offers more value and reliability.
RoomRaccoon excels in usability, with a 4.74/5 ease-of-use score from hundreds of reviews, and recent feedback praises its intuitive interface, simple onboarding, and clear automation features. Users frequently comment that the system is easy to learn and train staff on, reducing operational friction. Support ratings of 4.53/5 reinforce its commitment to user satisfaction, although some users note occasional bugs and the need for ongoing support.
Uplisting’s lack of recent reviews makes it difficult to assess its user experience, but the absence of detailed feedback suggests it may not match RoomRaccoon’s ease of use or support responsiveness. Without concrete user feedback, the edge goes to RoomRaccoon for a proven, straightforward experience.
RoomRaccoon offers 51 unique features exclusive to its platform, including a channel manager, revenue management, booking engine, integrated payments, guest CRM, automated night audits, and a mobile app. These features address the core needs of independent hotels, enhancing operational control and revenue opportunities.
Uplisting’s feature set appears limited, with no unique features listed beyond basic property management and automation. It has only 2 verified integration partners, including a shared partner with RoomRaccoon (Duve). Given the extensive feature list of RoomRaccoon, the edge clearly favors it for comprehensive hotel management.
RoomRaccoon’s support and onboarding ratings of 4.53/5 reflect a generally responsive team, with recent reviews highlighting helpful onboarding and support during implementation. Users appreciate prompt assistance, although some mention occasional delays during peak times.
With no recent reviews or support data available for Uplisting, it’s impossible to gauge its responsiveness or quality. The lack of feedback suggests that RoomRaccoon, with its proven support record, has the edge here—especially when operational issues arise.
RoomRaccoon boasts 88 verified partners, including key integrations like Sage, Paxxio, RevControl, and more, enabling vast customization for your hotel. Its integration marketplace allows for real-time data syncs, automated workflows, and expanded functionality, making it suitable for hotels with complex tech needs.
Uplisting’s integration count is only 2, with one shared partner (Duve), limiting its ability to connect with other hospitality or accounting systems. For hotels that rely on multiple software tools, RoomRaccoon’s broader integration ecosystem is a decisive advantage.
RoomRaccoon’s overall rating of 4.88/5, based on 169 reviews, indicates strong satisfaction across various hotel segments, notably boutique hotels and independent properties. Recent feedback emphasizes its user-friendly interface, automation, and ability to increase direct bookings and revenue, with a 94% likelihood to recommend.
Uplisting’s ratings and reviews are unavailable, making it impossible to determine user satisfaction or preferences. Given the volume and recency of RoomRaccoon’s reviews, the clear choice is RoomRaccoon for hotelier approval.
RoomRaccoon charges a $1,000 monthly flat fee without a free trial offered. This fee includes access to the full platform, including booking engine, channel manager, and revenue modules, with no implementation fees.
Uplisting’s pricing details are not publicly available or specified, which complicates direct comparison. Without transparent pricing, RoomRaccoon’s established fee structure provides a clear baseline for budget planning.
Not ideal if you run a large chain or require highly customized enterprise features. Hotels that need extensive third-party integrations beyond the existing marketplace may find RoomRaccoon’s ecosystem somewhat limited.
Not ideal if your hotel is a traditional property or requires deep integrations with hospitality-specific systems like revenue management, POS, or complex CRM. Larger hotels or resorts needing advanced operational features may find Uplisting’s offerings insufficient.
RoomRaccoon and Uplisting serve different markets; the former is a versatile, hotel-oriented PMS with extensive features, while the latter focuses on short-term rentals with streamlined management. The core difference is their scope: RoomRaccoon supports hospitality operations holistically, Uplisting caters mainly to rental businesses.
For hotels seeking a proven, feature-rich system that enhances operational efficiency, increases direct bookings, and offers robust support, RoomRaccoon stands out as the clear choice. Its recent reviews and high ratings underscore its reliability and value, making it the preferred platform.
If your operation is strictly a rental business with basic needs and minimal hotel-specific requirements, Uplisting might suffice. However, given the lack of recent feedback and limited features, most hotels will benefit more from RoomRaccoon’s proven, comprehensive solution.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
Uplisting | |
|---|---|---|
| Starting Price | From $1,000/mo | — |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
|
Uplisting |
|---|---|---|
|
▾
Accounting & Finance
|
|
|
| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
|
▾
Marketing & Ecommerce
|
|
|
| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Administration & Configuration
|
|
|
| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
|
▾
Customer Management
|
|
|
| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Front Office
|
|
|
| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
|
▾
Groups Management
|
|
|
| Group functionality | ||
| Automated Space Optimization | ||
|
▾
Guest Experience
|
|
|
| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
|
▾
Housekeeping
|
|
|
| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
|
▾
Payments
|
|
|
| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
|
▾
Reservations Management
|
|
|
| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Revenue Management
|
|
|
| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
|
▾
Taxes & Compliance
|
|
|
| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
|
▾
Support & Training
|
|
|
| Online 24/7 support | ||
|
▾
Food & Beverage
|
|
|
| EPoS | ||
|
▾
Spa
|
|
|
| Spa & Wellness Module |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
No published case study for this goal yet.
What hoteliers love
Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. Howeve... Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. However, others report the opposite: slow or non-existent follow-up after setup, unresolved tickets, and poor post-sale care that can create real operational and financial pain.
Users repeatedly say RoomRaccoon is easy to learn and operate, with a clear overview that does not require prior technical knowledge. Training videos... Users repeatedly say RoomRaccoon is easy to learn and operate, with a clear overview that does not require prior technical knowledge. Training videos and guided sessions help teams adopt the platform quickly and put it into daily use with less friction.
RoomRaccoon’s AI additions are seen as promising, with users saying the chatbot still needs training to become more efficient for daily operational ta... RoomRaccoon’s AI additions are seen as promising, with users saying the chatbot still needs training to become more efficient for daily operational tasks. Others praise the AI assistant as a major support tool, indicating automation is becoming a meaningful part of the product’s value.
Where hoteliers push back
Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. Howeve... Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. However, others report the opposite: slow or non-existent follow-up after setup, unresolved tickets, and poor post-sale care that can create real operational and financial pain.
Some reviewers mention limitations when managing reservations within the same room category, especially when guests need to be moved from room to room... Some reviewers mention limitations when managing reservations within the same room category, especially when guests need to be moved from room to room. That points to a need for smoother room assignment handling in busy hotels with more complex occupancy patterns.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. RoomRaccoon PMS and Uplisting share many core Property Management Systems features, but each has unique capabilities. RoomRaccoon PMS offers 87 verified integration partners, while Uplisting offers 2. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
RoomRaccoon PMS: No. Uplisting: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RoomRaccoon has an HT Score of 77 and Uplisting has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Custom recommendations tailored to your property