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Mews PMS vs. RoomRaccoon PMS:
Which Is Right for You?
TLDR
We analyzed 1,121 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Mews shines when it comes to ease of use and fast staff adoption — especially for independent properties (4.9/5) , with exclusive features like Guest CRM and Native Email Marketing.
RoomRaccoon shines when it comes to customer success and after-sales support — especially for independent properties (4.1/5) , with exclusive features like PMS connectivity and Analytics dashboard.
How Does Mews PMS Compare to RoomRaccoon PMS?
Side-by-side ratings based on 1,121 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $900/mo | From $1,000/mo |
| Verified Reviews | 911 | 210 |
What Are the Pros and Cons of Mews PMS vs RoomRaccoon PMS?
After analyzing 1,121 verified reviews, Mews users most value its ease of use and fast staff adoption, automation and operational efficiency, integrations and open api, while RoomRaccoon users highlight customer success and after-sales support, ease of use and onboarding, ai assistant and chatbot automation. Click any theme to see what reviewers say.
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Mews
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RoomRaccoon
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| Pros | |
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Ease of use and fast staff adoption
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Customer success and after-sales support
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Automation and operational efficiency
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Ease of use and onboarding
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Integrations and open API
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AI assistant and chatbot automation
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Online check-in and digital guest journey
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Setup, integration, and implementation experience
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| Cons | |
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Reporting, analytics, and BI
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Customer success and after-sales support
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Billing, invoicing, and payment automation
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Reservation and room assignment workflow
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Group bookings and complex stay/billing workflows
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Channel manager and distribution
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Mews vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
Mews
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RoomRaccoon
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|---|---|---|
| Small (10-24 rooms) ▾ | #3 329 reviews | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 397 reviews | #17 27 reviews |
| Large (75-199 rooms) ▾ | #3 45 reviews | #14 7 reviews |
| X-Large (200+ rooms) ▾ | #3 49 reviews | #19 0 reviews |
By Property Type
| Segment |
Mews
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RoomRaccoon
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| Boutique ▾ | #1 483 reviews | #9 100 reviews |
| Luxury ▾ | #5 220 reviews | #9 64 reviews |
| Branded / Chain ▾ | #2 170 reviews | #14 29 reviews |
| Extended Stay ▾ | #1 130 reviews | #7 28 reviews |
By Region
| Segment |
Mews
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RoomRaccoon
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| North America ▾ | #8 106 reviews | #24 7 reviews |
| Europe ▾ | #1 660 reviews | #5 123 reviews |
| Asia Pacific ▾ | #10 17 reviews | #31 4 reviews |
| Middle East ▾ | #28 8 reviews | #31 1 reviews |
The Decision
Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency, guest satisfaction, and revenue growth. Both Mews PMS and RoomRaccoon PMS aim to streamline your daily tasks, but they do so with different strengths. Mews excels in its extensive integrations, scalability, and broader market presence, while RoomRaccoon offers a user-friendly, all-in-one platform tailored for small to medium-sized independent hotels. Which system aligns better with your hotel’s needs?
Is Mews PMS or RoomRaccoon PMS Better for Hotels?
Mews and RoomRaccoon both address core hotel management challenges like reservations, billing, and guest communication. Mews’s strength lies in its broad ecosystem, advanced automation, and global reach, supported by over 750 reviews and recent user feedback. Conversely, RoomRaccoon boasts a simpler, all-in-one interface, with 169 reviews, but its recent feedback is limited, indicating a smaller, primarily independent hotel user base. Do you prioritize extensive integrations or ease of use?
Mews PMS vs RoomRaccoon PMS: Which Should Your Hotel Choose?
If your hotel needs a scalable, multi-property solution with deep integrations and robust automation, Mews is the clear choice. It’s ideal for hotels aiming for digital transformation across multiple locations, especially those with larger teams or complex operations. If, however, you prefer an intuitive, budget-friendly system suited for small hotels and boutique properties, RoomRaccoon offers a straightforward, all-in-one solution that can quickly improve daily workflows. Which features matter most for your hotel’s growth?
Is Mews PMS or RoomRaccoon PMS Easier to Use?
Mews scores 4.7/5 for ease of use and has a modern, intuitive interface praised by many users, with onboarding rated at 4.39/5. Its extensive features, however, may require a learning curve, especially for multi-property setups. RoomRaccoon also earns high marks at 4.74/5 and is celebrated for its simplicity and user-friendly design, especially among independent hoteliers. It’s often praised for quick onboarding, with some users noting fewer initial setup challenges. Edge: RoomRaccoon.
Which Has Better Features: Mews PMS or RoomRaccoon PMS?
Mews offers 40 shared features plus 19 exclusive functionalities like guest CRM, digital registration, and automated messaging. It supports multi-lingual, multi-currency operations, PCI and GDPR compliance, and a guest app, making it highly customizable. RoomRaccoon provides 40 shared features and 11 unique ones, including a built-in channel manager, dynamic pricing, and yield management, primarily for small to medium hotels. While Mews leads in extensive feature depth, RoomRaccoon excels in ease of use and automation for smaller hotels. Edge: Mews.
Which Has Better Customer Support: Mews PMS or RoomRaccoon PMS?
Mews’s support scores 4.27/5, with users appreciating their responsiveness but sometimes citing occasional bugs. Support experiences vary, with some users praising the proactive support team and others noting delays during busy periods. RoomRaccoon fares slightly better at 4.53/5, with reviews highlighting quick, friendly service and effective onboarding. Multiple users commend RoomRaccoon’s attentive support, though some report slower responses at times. Edge: RoomRaccoon.
Which Do Hoteliers Rate Higher: Mews PMS or RoomRaccoon PMS?
Mews’s overall rating of 4.62/5 and recent reviews from 98 users suggest strong satisfaction, especially among boutique and independent hotels. Its latest reviews emphasize automation, integrations, and operational flexibility. RoomRaccoon, with a higher overall rating of 4.88/5 based on 169 reviews, receives praise for its simplicity, fast onboarding, and direct booking features. The more recent reviews favor RoomRaccoon’s ease of use in small hotel environments. Edge: RoomRaccoon.
How Much Do Mews PMS and RoomRaccoon PMS Cost?
Mews charges a base price of $900 per month, with no free tier or trial, positioning it as a more premium option for larger or tech-forward hotels. RoomRaccoon costs $1,000 monthly, also without a trial, targeting small to medium properties seeking an all-in-one platform. Both solutions have similar pricing structures but differ slightly in targeted clientele; larger hotels may find Mews’s pricing justified by its expansive capabilities.
What Type of Hotel Should Use Mews PMS?
- Hotels that operate multiple properties and need centralized management.
- Properties aiming for scalability and automation, from boutique to large chains.
- Hotels seeking extensive integrations with third-party tools.
- Teams that want a flexible, cloud-native platform adaptable to complex workflows.
- Hotels with the capacity to invest in a more comprehensive system for long-term growth.
Not ideal if your hotel is a small boutique or independent property with straightforward needs and limited tech resources.
What Type of Hotel Should Use RoomRaccoon PMS?
- Small hotels, inns, and boutique properties that prioritize ease of use.
- Independent hoteliers wanting a simple all-in-one PMS with built-in channel management.
- Hotels looking for quick onboarding and a straightforward management experience.
- Properties focusing on increasing direct bookings and maximizing revenue with minimal complexity.
- Teams that prefer an intuitive interface with essential automation features.
Not ideal if your hotel operates multiple properties or requires advanced integrations and customizations.
RoomRaccoon vs Mews: The Bottom Line for Hotels
Mews is a comprehensive, scalable PMS suited for hotels with plans to grow and diversify their tech stack. Its extensive integrations, automation, and multi-property capabilities make it ideal for larger or more complex operations. It’s especially beneficial if your hotel needs a flexible platform that can evolve with your business.
RoomRaccoon focuses on providing a user-friendly experience that streamlines daily hotel management, making it perfect for small hotels, boutique properties, and independents. Its straightforward setup, automation, and strong support make it a reliable choice for hotels that want quick wins and simplicity.
If your hotel needs deep connectivity, advanced automation, and the ability to manage multiple sites efficiently, choose Mews. If you prioritize ease, fast onboarding, and a system optimized for small-scale operations, go with RoomRaccoon. Whichever you select, both platforms can significantly enhance your hotel’s performance—just match their strengths to your strategic goals.
How Much Do Mews PMS and RoomRaccoon PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Mews
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RoomRaccoon
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| Starting Price | From $900/mo | From $1,000/mo |
Feature Comparison: Mews PMS vs RoomRaccoon PMS
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
Mews
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RoomRaccoon
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| EPoS | ||
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Spa
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| Spa & Wellness Module |
Real-World Results: Mews vs RoomRaccoon by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Episode Tbilisi
Small
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
Buff and Fellow
Small
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
Aplend Apartments
Mid-Size
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
O'Two Boutique Hotel
Small
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
Leven Manchester
Small
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
Steenhof Suites
Small
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
Mews vs RoomRaccoon: The Bottom Line
What hoteliers love
A major theme is that Mews is intuitive, modern, and easy for teams to learn, making onboarding and day-to-day use simpler than legacy PMS systems. Us... A major theme is that Mews is intuitive, modern, and easy for teams to learn, making onboarding and day-to-day use simpler than legacy PMS systems. Users often say new employees can get productive quickly, though a minority still find some advanced workflows or settings less intuitive.
Reviewers repeatedly say Mews automates routine hotel work such as reservations, check-ins, invoicing, payments, and housekeeping tasks, which reduces... Reviewers repeatedly say Mews automates routine hotel work such as reservations, check-ins, invoicing, payments, and housekeeping tasks, which reduces manual effort and errors. Many note that this frees staff to spend more time on guests and helps properties operate more efficiently, especially during busy periods.
Mews is consistently valued for connecting with third-party systems such as POS, RMS, payment providers, channel managers, and custom tools, with seve... Mews is consistently valued for connecting with third-party systems such as POS, RMS, payment providers, channel managers, and custom tools, with several users praising its open API. Buyers should note that while the ecosystem is strong, some desired integrations still require extra work or are missing entirely for specific use cases.
Where hoteliers push back
Reporting is one of the most discussed areas, with many users wanting more customizable dashboards, better exports, and stronger financial and operati... Reporting is one of the most discussed areas, with many users wanting more customizable dashboards, better exports, and stronger financial and operational analytics. While some praise the BI/analytics depth, many reviews say reports can be confusing, incomplete, inconsistent, or too limited for multi-property and accounting needs.
Billing and payment automation is one of Mews’ most valued strengths, especially for automated charging, room posting from POS, and payment workflows... Billing and payment automation is one of Mews’ most valued strengths, especially for automated charging, room posting from POS, and payment workflows that reduce manual effort. At the same time, reviewers repeatedly cite pain points around invoice splitting, refunds, credit notes, card handling, and transparency of fees.
Ranks higher for
Unique capabilities
What hoteliers love
Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. Howeve... Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. However, others report the opposite: slow or non-existent follow-up after setup, unresolved tickets, and poor post-sale care that can create real operational and financial pain.
Users repeatedly say RoomRaccoon is easy to learn and operate, with a clear overview that does not require prior technical knowledge. Training videos... Users repeatedly say RoomRaccoon is easy to learn and operate, with a clear overview that does not require prior technical knowledge. Training videos and guided sessions help teams adopt the platform quickly and put it into daily use with less friction.
RoomRaccoon’s AI additions are seen as promising, with users saying the chatbot still needs training to become more efficient for daily operational ta... RoomRaccoon’s AI additions are seen as promising, with users saying the chatbot still needs training to become more efficient for daily operational tasks. Others praise the AI assistant as a major support tool, indicating automation is becoming a meaningful part of the product’s value.
Where hoteliers push back
Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. Howeve... Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. However, others report the opposite: slow or non-existent follow-up after setup, unresolved tickets, and poor post-sale care that can create real operational and financial pain.
Some reviewers mention limitations when managing reservations within the same room category, especially when guests need to be moved from room to room... Some reviewers mention limitations when managing reservations within the same room category, especially when guests need to be moved from room to room. That points to a need for smoother room assignment handling in busy hotels with more complex occupancy patterns.
Ranks higher for
Unique capabilities
Frequently Asked Questions About Mews PMS vs RoomRaccoon PMS
Can Mews PMS replace RoomRaccoon PMS?
It depends on your requirements. Mews PMS and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. Mews PMS offers 352 verified integration partners, while RoomRaccoon PMS offers 87. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Mews PMS or RoomRaccoon PMS offer a free plan?
Mews PMS: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Mews PMS and RoomRaccoon PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 100 and RoomRaccoon has 77. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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