ROH vs. Voxel eBilling:
Which Is Right for You?

The Decision

Choosing between ROH by ROH and Voxel eBilling by Voxel Group hinges on what your hotel needs most. While both aim to streamline processes, they serve distinct functions—ROH focuses on payment processing, and Voxel specializes in procurement and supply chain automation. Your decision should depend on whether your priority is handling guest payments or optimizing supply chain operations.

ROH by ROH excels in automating and simplifying payment workflows with high user satisfaction, while Voxel offers a robust platform for digitalizing procurement. Are you primarily trying to improve cash flow or reduce administrative errors in supply management?

Is ROH or Voxel Better for Hotels?

ROH is designed specifically for hotels seeking a reliable payments platform. Its focus is on automating credit card and guest payment processes, which directly impacts cash flow and operational efficiency. Conversely, Voxel emphasizes digitalizing procurement and supply chain activities, making it ideal for hotels looking to automate inventory, ordering, and invoicing.

ROH boasts a 100% HT Score based on 65 reviews, with recent feedback highlighting ease of use and support. In contrast, Voxel has yet to amass reviews or demonstrate proven hotel-specific functionality, placing it at a significant information disadvantage. Are you prioritizing payment automation or supply chain management in your hotel?

ROH vs Voxel: Which Should Your Hotel Choose?

If your hotel needs to streamline guest payment collection, reduce manual billing errors, and enhance cash flow, go with ROH. Its comprehensive features like refund management, pre-authorizations, and payment splitting cater directly to hotel payment workflows.

However, if your team aims to digitize procurement, manage inventory digitally, and automate supply chain processes, Voxel is the better choice. It’s tailored for restaurants and hotels wanting to cut manual errors in order management and invoicing. For most hoteliers, especially those focused on revenue and guest experience, ROH’s proven track record makes it the clear winner.

Is ROH or Voxel Easier to Use?

ROH’s ease of use is highly rated, with a 4.95/5 score and glowing reviews praising its intuitive interface and straightforward onboarding process. Users report that both staff and clients find the platform simple to navigate, with quick training sessions and minimal questions from customers.

Voxel, on the other hand, lacks publicly available review data, making it impossible to assess user-friendliness or onboarding ease. Given the transparent ratings and positive feedback for ROH, it clearly offers a more user-friendly experience.

Edge: ROH.

Which Has Better Features: ROH or Voxel?

ROH offers 19 unique features focused solely on payments, including refund management, pre-authorizations, installment plans, and PCI compliance. These features directly support hotel-specific payment needs, offering granular control over transactions and security.

Voxel’s platform concentrates on supply chain automation without dedicated hotel payment features. It doesn’t provide standalone payment functionalities or hotel-specific features, making it less versatile for your hotel’s financial operations.

Edge: ROH.

Which Has Better Customer Support: ROH or Voxel?

ROH’s support and onboarding ratings are outstanding at 4.97/5, with reviews emphasizing the ease of training and responsiveness of support staff. Users frequently mention how support helps smooth onboarding and troubleshoot quickly, making it easier to adopt and optimize.

Voxel lacks publicly available review data or ratings, which hampers assessment of its support quality. Given the high support ratings and reviews for ROH, it is the clear leader here.

Edge: ROH.

Which Has More Integrations: ROH or Voxel?

ROH provides one verified integration—Oracle Hospitality—ensuring smooth payment processing within hotel management systems. Although limited, this integration is trusted by hotel brands already using Oracle systems.

Voxel currently has no verified integrations, limiting its plug-and-play capability with existing hotel software. For hotels wanting reliable, verified system integrations, ROH clearly offers a more mature integration profile.

Edge: ROH.

Which Do Hoteliers Rate Higher: ROH or Voxel?

ROH’s reviews are recent, with a total of 65 reviews and a 99% likelihood of recommendation. Hoteliers across various segments, especially luxury and resort properties, praise its ease of use, support, and automation.

Voxel has no available hotel reviews or recent ratings, making it impossible to gauge user satisfaction in a hotel context. Given the strong, recent reviews of ROH, it’s the better-rated solution for hoteliers.

Edge: ROH.

How Much Do ROH and Voxel Cost?

ROH’s pricing is transparent, with a base fee of $100 per month. Voxel’s pricing details are unavailable, which could hinder budgeting and comparison.

The clear, predictable pricing of ROH makes it easier for your team to evaluate ROI and plan expenses. Voxel’s lack of pricing transparency makes it difficult to assess value.

Edge: ROH.

What Type of Hotel Should Use ROH?

• Hotels that need reliable, quick guest payment processing.
• Teams seeking automation in billing, refunds, and pre-authorizations.
• Properties aiming to improve cash flow and operational efficiency.
• Hotels that value high support and user-friendly interfaces.

Not ideal if your hotel’s primary need is supply chain management or procurement automation.

What Type of Hotel Should Use Voxel?

• Hotels with significant food and beverage operations seeking supply chain automation.
• Teams focused on digitalizing procurement, inventory, and invoicing.
• Properties aiming to eliminate manual errors in supply chain processes.
• Hotels wanting to reduce administrative overhead in procurement.

Not ideal if your main concern is guest payment processing or revenue collection.

ROH vs Voxel: The Bottom Line for Hotels

ROH by ROH is a dedicated hotel payments platform with a proven track record of high user satisfaction, comprehensive features, and seamless integration options. Its focus on automating payments, refunds, and pre-authorizations directly supports hotel operations and cash flow.

Voxel eBilling specializes in automating supply chain and procurement processes, making it suitable for hotels with extensive F&B or inventory needs. However, its lack of hotel-specific payment features and reviews makes it a less versatile choice for general hotel operations.

If your hotel’s priority is efficient, secure, and user-friendly payment processing, choosing ROH is the clear next step. For supply chain automation in food and beverage, Voxel could be considered, but only if procurement is your current pain point.

In conclusion, for most hoteliers seeking a reliable, well-supported payments solution, ROH’s recent reviews and high ratings position it as the superior choice. Its feature set and ease of onboarding make it the go-to platform for streamlining hotel financial workflows.