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Stayntouch vs. Zavia ERP:
Which Is Right for You?
TLDR
We analyzed 370 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Stayntouch shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Integrated CRS and SOC2 Complaint.
Zavia ERP shines , with exclusive features like Native Email Marketing and Employee Messaging.
How Does Stayntouch Compare to Zavia ERP?
Side-by-side ratings based on 370 verified hotelier reviews on HTR.
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| Starting Price | From $800/mo | From $300/mo |
| Verified Reviews | 370 | 0 |
What Are the Pros and Cons of Stayntouch vs Zavia ERP?
After analyzing 370 verified reviews, Stayntouch users most value its user-friendly interface, integration and onboarding, system performance and reliability, while Zavia ERP users highlight . Click any theme to see what reviewers say.
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User-Friendly Interface
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Integration and Onboarding
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System Performance and Reliability
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Reservation Management
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Reporting and Analytics
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Room Management and Housekeeping
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Reservation Management
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Stayntouch vs Zavia ERP: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #18 51 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #5 208 reviews | — |
| Large (75-199 rooms) ▾ | #7 29 reviews | — |
| X-Large (200+ rooms) ▾ | #2 58 reviews | — |
By Property Type
| Segment |
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| Boutique ▾ | #6 220 reviews | — |
| Luxury ▾ | #6 180 reviews | — |
| Branded / Chain ▾ | #3 152 reviews | — |
| Extended Stay ▾ | #14 17 reviews | — |
By Region
| Segment |
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| North America ▾ | #4 262 reviews | — |
| Europe ▾ | #12 64 reviews | — |
| Asia Pacific | #21 3 reviews | — |
The Decision
Choosing between Stayntouch by Stayntouch and Zavia ERP hinges on your hotel’s size, operational needs, and regional focus. Both aim to streamline hotel management, but they serve markedly different market segments and offer distinct features. While Stayntouch boasts a high user rating, extensive integrations, and global presence, Zavia ERP targets smaller, regional hotels with a more localized approach. Which platform aligns better with your hotel's specific goals?
Stayntouch primarily serves larger, multi-property, and boutique hotels worldwide, focusing on intuitive user experience and advanced integrations. Zavia ERP is designed for smaller hotels in Latin America, emphasizing affordability and control. Are you looking for a globally proven system or a regional, cost-effective solution?
Is Stayntouch or Zavia ERP Better for Hotels?
Stayntouch and Zavia ERP address hotel management challenges but do so in different ways. Stayntouch simplifies end-to-end operations with features like mobile check-in, multi-property management, and open APIs, making it suitable for larger hotels or chains. Zavia ERP offers reservation centralization, rate synchronization, and website creation, tailored for smaller hotels seeking control without complexity. Do your hotel’s operational scale and regional presence favor a global or regional solution?
Stayntouch’s platform is cloud-based, with over 317 reviews and a recent uptick in feedback, making it a leader in user trust and satisfaction. Conversely, Zavia ERP’s smaller, regional footprint results in no available reviews, which limits insights into user experiences. For a data-backed decision, the more recent and abundant feedback on Stayntouch clearly makes it the stronger option. Which system aligns with your hotel’s growth trajectory?
Stayntouch vs Zavia ERP: Which Should Your Hotel Choose?
If your hotel needs a scalable, multi-property management system with integrations like Contactless Check-in, RevControl, and third-party support for global markets, go with Stayntouch. Its high user ratings (4.56/5 and a 94% recommendation rate) reflect satisfaction across diverse hotel types, especially in boutique and branded segments.
If your hotel is smaller, operates mainly in Latin America, and values cost-efficiency with essential reservation and rate management, Zavia ERP might fit. It offers integrated reservations, real-time rate sync with over 40 agencies, and website management for under $400 monthly, but lacks extensive reviews or a proven track record outside Latin America.
In summary, for hotels seeking advanced, multi-property capabilities in international markets, Stayntouch is the clear choice. For regional hotels prioritizing affordability and control, Zavia ERP could suffice, but with less proven user satisfaction. Which features matter most to your hotel’s growth?
Is Stayntouch or Zavia ERP Easier to Use?
Stayntouch scores a 4.7/5 for ease of use, with reviews highlighting its intuitive, mobile-friendly interface and straightforward onboarding process. Its user-friendly screens facilitate staff adoption across departments, with positive feedback emphasizing quick training and minimal disruption.
Zavia ERP’s interface and user experience are undocumented, with no available review ratings or user feedback. Given its regional focus and smaller company size, it likely requires less complex onboarding but may lack the refined UI of Stayntouch.
Edge: Stayntouch.
Which Has Better Features: Stayntouch or Zavia ERP?
Stayntouch offers 47 shared features plus 2 exclusive ones: Integrated CRS and SOC2 compliance—adding security and connectivity options. It also boasts advanced multi-property management, cloud-based operations, and contactless check-in, making it suitable for larger hotels and chains.
Zavia ERP has 47 shared features plus 4 unique features: Native email marketing, gift vouchers, employee messaging, and EPoS—tailored for smaller hotels focused on direct sales and operational control. However, it lacks some integrations and advanced functionalities found in Stayntouch.
Edge: Stayntouch, with its broader feature set and added security.
Which Has Better Customer Support: Stayntouch or Zavia ERP?
Stayntouch enjoys a 4.68/5 support rating based on 317 reviews, with recent feedback praising its responsive, knowledgeable support team. Customers highlight effective onboarding, quick issue resolution, and proactive updates, making support a key strength.
Zavia ERP’s support and review data are unavailable, limiting comparison. Typically, smaller regional solutions like Zavia often have less extensive support networks or fewer reviews, reducing clarity on support quality.
Edge: Stayntouch.
Which Has More Integrations: Stayntouch or Zavia ERP?
Stayntouch integrates with 188 verified partners, including industry leaders like SiteMinder, RoomPriceGenie, and Fairmas. It also offers open APIs, allowing extensive customization and third-party system connections.
Zavia ERP has only 5 verified partner integrations—Stripe and Asksuite among them. While sufficient for core hotel operations, it offers far fewer options for connecting with third-party tools.
Edge: Stayntouch.
Which Do Hoteliers Rate Higher: Stayntouch or Zavia ERP?
Stayntouch’s reviews, with a 4.56/5 rating and a 94% likelihood to recommend, show strong satisfaction across boutique, branded, and independent hotels. Recent reviews praise its intuitive interface, onboarding, and operational improvements.
Zavia ERP has no published reviews, so user ratings and satisfaction levels are unknown. Its regional focus and smaller footprint suggest a limited global reputation.
Edge: Stayntouch.
How Much Do Stayntouch and Zavia ERP Cost?
Stayntouch charges a base price of $800 per month, with no freemium or trial options listed. Its pricing reflects its enterprise features and broad integrations, suitable for larger properties.
Zavia ERP costs $300 per month, without trial or freemium options, targeting smaller hotels seeking affordability. Its lower price suggests a more streamlined, less feature-rich system.
In terms of value, Stayntouch’s higher cost aligns with its extensive capabilities, while Zavia offers a budget-friendly alternative with fewer features.
What Type of Hotel Should Use Stayntouch?
- Hotels that operate multiple properties or chains seeking centralized management.
- Boutique and branded hotels aiming for a modern, mobile-friendly platform.
- Hotels needing extensive third-party integrations for revenue and operations.
- Hotels with international or regional presence requiring scalable solutions.
- Teams that value high security standards and compliance.
- Not ideal if your hotel is small, local, or on a tight budget.
Not ideal if:
- Your hotel has fewer than 50 rooms.
- You primarily serve regional markets with no plans for expansion.
- You prefer a simple, low-cost system without extensive integrations.
What Type of Hotel Should Use Zavia ERP?
- Small hotels or boutique properties in Latin America seeking full control.
- Hotels with fewer than 200 rooms that want reservation centralization.
- Hotels aiming to increase direct bookings via mobile-first engines.
- Hotel owners wanting a website builder without programming knowledge.
- Hotels that need basic rate management and real-time sync with agencies.
Not ideal if:
- You operate multiple properties across regions.
- You require advanced analytics, integrations, or multi-property management.
- You are looking for a system with extensive international support and reviews.
The Bottom Line for Hotels
Stayntouch is a cloud-based PMS trusted by hundreds of hotels globally, with high ratings, extensive integrations, and advanced features. Its user satisfaction and recent reviews underscore its effectiveness for mid to large-sized hotels seeking operational agility.
Zavia ERP is a regional, budget-conscious solution tailored for small Latin American hotels, emphasizing reservation control, website creation, and rate synchronization. However, the absence of recent reviews and limited integrations suggest it’s less suitable for hotels seeking broad scalability.
If your hotel aims for growth, multiple locations, and tech-driven guest experiences, Stayntouch is the clear choice. For smaller, regional hotels prioritizing affordability and local support, Zavia ERP may suffice—though with less proven satisfaction.
How Much Do Stayntouch and Zavia ERP Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $800/mo | From $300/mo |
Which Features Does Stayntouch Have That Zavia ERP Doesn't (and Vice Versa)?
According to HTR's product database, Stayntouch and Zavia ERP share 47 features. Here are the key differences — features one has that the other lacks.
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| EPoS | ||
| Employee Messaging | ||
| Gift Vouchers | ||
| Integrated CRS | ||
| Native Email Marketing | ||
| SOC2 Complaint |
Real-World Results: Stayntouch vs Zavia ERP by Business Goal
We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
No published case study for this goal yet.
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
No published case study for this goal yet.
Stayntouch vs Zavia ERP: The Bottom Line
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Unique capabilities
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Stayntouch vs Zavia ERP
Can Stayntouch replace Zavia ERP?
It depends on your requirements. Stayntouch and Zavia ERP share many core Property Management Systems features, but each has unique capabilities. Stayntouch offers 187 verified integration partners, while Zavia ERP offers 5. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Stayntouch or Zavia ERP offer a free plan?
Stayntouch: No. Zavia ERP: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Stayntouch and Zavia ERP?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Stayntouch has an HT Score of 91 and Zavia ERP has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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