Hi there! We are the German market leader in AI for guest communication in the hospitality industry. 🚀 Over 1200 hotels - from well-known hotel chains to family-run establishments with eight rooms - are supported by our all-in-one hotel AI in their guest communication. DialogShift supports hotels with the latest AI technology in guest communication. Our AI, equipped with hotel-specific knowledge, responds to guest inquiries in the hotel's tone 24/7 in over 100 languages via chat (website, WhatsApp, social media, etc.), email, or phone. With our chatbot, email, review, phone and guest journey AI you significantly increase productivity, ease the burden on your team, and boost direct bookings. This leaves more time for the most important thing: your guests. 💙 An AI solution for all your hotel communication needs! Our innovative company, based in the heart of Berlin, develops digital assistants powered by the latest technology: Generative AI. Up to five Large Language Models (LLMs) are at work, ranging from OpenAI to Mistral AI. This AI leverages hotel-specific knowledge, utilizing a specialized technology that reliably reads and extracts information from documents and websites. Our chatbots conduct human-like conversations, leading to higher customer satisfaction. With an automation rate exceeding 95%, we help hotels sustainably increase their direct bookings and reduce commissions. Our custom-designed chatbots are tailored to enhance engagement and conversion. One in three people who interact with your DialogShift chatbot ends up booking a stay. 🎉 Sounds good? That's not all. With our Email AI, you'll be twice as fast at handling emails. Copy, paste, send. It's that simple with Email AI. It's like room service for your inbox. Email AI reduces the time spent on email dialogues from eight to three minutes. Our AI solutions possess hotel-specific knowledge, knowing your establishment as well as you do. 🧠 Additionally, they are trained to write exactly as you instruct. Is the phone at the reception ringing nonstop? We got you! DialogShift Phone AI will ease the workload at your reception. Your hotel AI (the same one that responds in chats or writes emails) will answer calls and address guest inquiries quickly and reliably, at any time of day or night. ⏰ Similar to call center employees, the AI is trained with information from documents and websites - and can even interpret images in order to conduct competent conversations on the phone. Your telephone AI can act as first-level support, step in as overflow if no employee is available or simply be available to guests at night. No complex extensions to your hotel telephone system necessary, the AI sits behind a number forwarding system. The Review AI uses the same technology to formulate responses to your guest reviews, no matter how tricky the situation. 😉 The Guest Journey AI enables you to proactively send journey messages via SMS, WhatsApp and Email. And of course: Data security & GDPR compliance according to German law. Let's make your hotel future-proof! 🚀

Turn website visitors into booked travelers with AI Webchat, your virtual guest services agent. Automatically answer questions while travelers browse your hotel website, increasing direct bookings and saving staff time.

Digitale (R)Evolution im Gastgewerbe durch KI & Big Data Velma von Quicktext ist ein KI-gestützter Chatbot für Hotels, Resorts und Hotelketten, der dazu beiträgt, Direktbuchungen zu steigern und das Gästeerlebnis in Hotels zu verbessern. Velma spricht als echte Muttersprache und hilft Kunden, Antworten auf ihre Fragen zu finden und Zimmer in 24 Sprachen für mehr als 1200 Hotels in 68 Ländern auf der ganzen Welt zu buchen.

Asksuite ist ein weltweit führender Anbieter von intelligenter Omnichannel-Kommunikation für Hotels und Resorts. Das Unternehmen entwickelte den ersten 24-Stunden-Chatbot, der sich auf die Steigerung der Direktbuchungen konzentriert. Die Plattform bietet eine zentrale Steuerung aller Kommunikationskanäle des Hotels mit maximaler Automatisierung! Seien Sie Teil der Revolution.

Mit Akia Web Chat können Sie die Wahrscheinlichkeit erhöhen, dass Gäste direkt auf Ihrer Website buchen, indem Sie ihnen einen Live-Kommunikationskanal zur Verfügung stellen. Helfen Sie Ihren Gästen, beim Surfen beruhigt zu sein, indem Sie ihre Fragen sofort auf Ihrer Website beantworten. Sehen Sie, wann Ihr potenzieller Gast aktiv surft oder zu einer anderen Sitzung zurückgekehrt ist. Und nur weil der Gast Ihre Website verlassen hat, heißt das nicht, dass die Konversation aufhört – Sie können die Konversation auf Textnachrichten umstellen.

CR:IS, the first virtual hotel employee, is a cognitive AI chatbot designed to support the hotel team by autonomously responding to guest inquiries and facilitating booking requests. CR:IS can be personalized in terms of name and profile picture and, thanks to the training center, continuously evolves to provide an increasingly autonomous and comprehensive service. It can interact with guests in multiple languages 24 hours a day, including via WhatsApp and e-mail, collaborate with your human team and adopt your hotel's communication style.

TrustYou AI Agents are always-on, AI-powered assistants that support guests and staff across the entire hospitality journey. The Guest Agent acts as a digital concierge, the Booking Agent drives direct revenue with personalized recommendations, and the Staff Agent empowers your team with instant answers and SOP guidance. Available 24/7 on web, chat, and WhatsApp, each Agent is fully customizable, trained on your hotel’s data, and designed to engage, upsell, and respond instantly.

Der KI-gestützte Chatbot und die Kommunikationsplattform von HiJiffy helfen Hotels dabei, Direktbuchungen zu steigern und die Kundenbetreuung zu verbessern. Die HiJiffy-Lösung zentralisiert, automatisiert und misst alle Kundenbetreuungsaktivitäten für Hotels durch die Integration modernster Technologie in eine einfache, zuverlässige und robuste Plattform. Dies ermöglicht es Hoteliers, ihre Gäste besser, schneller und kostengünstiger zu bedienen.