Kritische Hoteldaten befinden sich in Ihrem Team-Chat auf persönlichen Geräten.

Your hotel's most critical operational and guest data is currently sitting on your departing employees' personal phones. Learn why relying on consumer apps is a serious data security risk and how to regain control of your data infrastructure.

Die besten Hotel-Tech-Apps des Jahres 2026

Discover the top rated hotel tech products to run & grow your hotel business in 2026 based on real product reviews from verified hoteliers at the world’s leading hotel companies. 

Hotels ersetzen E-Mail durch WhatsApp und die Gäste lieben es

As inboxes overflow and response times lag, hotels are turning to WhatsApp for real-time, personalized guest messaging that email can’t match.

Von E-Mails bis hin zu Upselling: Hotels setzen endlich auf die richtige Botschaft

Guest communications in hospitality remain highly fragmented. From boutique resorts in Europe to branded city hotels across Asia and the Americas, the same challenge emerges. Today’s travelers expect more than a room. They expect a seamless flow of communication—from booking confirmations to welcome messages, from personalized mid-stay offers to post-departure follow-ups. Each touchpoint influences how they perceive the hotel and whether they choose to return. Too often, however, communication breaks down: Pre-arrival emails are sent from one system, in-stay promotions from another, and loyalty follow-ups from yet another. Messages are duplicated, delayed, or lost altogether. Front desk staff spend hours manually sending reminders about check-in, upsells, or surveys. The result is more work for staff and a less cohesive experience for guests. The solution lies not in adding more tools, but in developing a structured communication strategy managed from a single hub. Done well, guest communication becomes a revenue generator, a loyalty builder, and a critical part of guest satisfaction.

KI im Gastgewerbe: 48 Statistiken, die beweisen, dass sich die Branche im Hyperwachstum befindet

From predictive maintenance and dynamic pricing to chatbot-led service and hyper-personalized marketing, AI is quietly—but powerfully—reshaping the guest journey and the economics of hotel operations.

HITEC Indianapolis 2025 Innovationsbericht

In this article we break down the most exciting innovations from HITEC in a skimmable format broken down by department to quickly help you find new tools and features for your hotel business.

5 Wege, wie Technologie das Hotelgasterlebnis neu definiert

 In this article, we’ll explore how innovations are transforming the guest journey from arrival to checkout, why integration across systems is critical, and what forward-thinking hoteliers must do now to stay competitive in an increasingly digital-first world.

ITB Berlin 2025 Hoteliers Rückblick

Discover the game-changing hotel tech innovations from ITB Berlin that are redefining revenue, automation, and guest experience.

5 Möglichkeiten, wie KI-gestützte Apps Hotelteams helfen können, sich auf die Gäste zu konzentrieren und mehr zu erledigen

Here are five ways in which we have seen apps free up valuable staff time, bring departments together and improve the guest experience.

Die besten Hotel-Tech-Apps des Jahres 2025

Discover the top rated hotel tech products to run & grow your hotel business in 2025 based on real product reviews from verified hoteliers at the world’s leading hotel companies. 

Die besten Business-Messaging-Apps für das Gastgewerbe

So let’s take a deeper dive into some of the best in class business messaging apps and how they can be impactful in your hospitality organization.

Wie unabhängige Hotels mithilfe von Technologie mit großen Ketten konkurrieren können

While independent hotels may not have the same resources as large chains, they can still compete effectively by embracing technology.

Apple Wallet Hotel Keys: Darum verlagern Hotelbesitzer ihre Zimmerschlüssel in die Cloud

Learn about the benefits of bringing Apple Wallet hotel keys to your property and how to implement this exciting new mobile key application.

HITEC Charlotte 2024 Innovationsbericht

In this article we break down the most exciting innovations from HITEC in a skimmable format broken down by department to quickly help you find new tools and features for your hotel business.

Was technisch versierte Hotelbetreiber gemeinsam haben

Discover how tech-savvy hotel operators are leveraging innovative solutions to enhance guest experiences and streamline operations

Der Vizepräsident für digitale Strategie der HR Group erläutert, wie man verwertbare Daten sammelt

Learn how Adrian Schmidt's HR Group runs continuous practical experimentation to optimize profitability and core metrics.