DirectTV Hospitality

Ranked 8 (out of 39) in Hospitality TV

Hospitality TV

Guest Facing Tech,Guest Room Entertainment

Ratings Snapshot

Certificate of Excellence
Read 11 reviews
68%
Recommend
HTR Score icon
HT SCORE
32 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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DirectTV Hospitality has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 39 in Hospitality TV

Ease of Use
4.1/5
ROI
3.4/5
Implementation
4.1/5
Customer Support
3.9/5
Verified Customer Support

DirectTV Hospitality’s customer support processes haven’t yet been verified by Hotel Tech Report.

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DirectTV Hospitality Overview

DirectTV Hospitality Overview

DIRECTV (DTV) is the world's leading provider of digital television entertainment services. Through its subsidiaries & affiliated companies in the United States, Brazil, Mexico & other countries in Latin America, DIRECTV provides digital television service to 20.11 million customers in the United States & 16.32 million customers in Latin America. About Us? Were About You. Youre probably not here t...

About DirectTV Hospitality

Founded in 1990 | Headquarters in El Segundo, CA | 13 employees
1/1
Logo

Integrates with

  • Hotel Management Software
Browse integrations (1 verified)

Pros & Cons

Like 68% recommend

General Manager in Buffalo (United States)

Familiar functionality makes it easy to use and intuitive for guests.

General Manager in Tampa (United States)

DirecTV provides a good variety of stations available.

General Manager from Branded Hotels in Arlington (United States)

They provide a good product at a good price.

General Manager from Branded Hotels in Arlington (United States)

We periodically have problems with some of the channels and the weather can affect the reception.

Regional Director and General Manager in King of Prussia (United States)

Does not hold up well in inclement weather.

General Manager in Buffalo (United States)

Its expensive.

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Expert Q&A and Partner Recommendations

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DirectTV Hospitality hasn’t been recommended by any experts or partners yet

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Features

Other

0/22 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • United States of America

11 Verified DirectTV Hospitality Reviews

Likelihood to Recommend
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This vendor is 100% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hospitality TV providers. It is advised that you ask for recent references before proceeding.

June 13, 2017

DirectTV Hospitality Review: Fairly straight-forward technology with good support.

General Manager from Luxury Hotels in Carmel-by-the-Sea (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

They offer the guests what they are looking for, with brand recognition and a reasonable price.

What do you dislike or think could be improved?

I wish that there would be an option for pay-per-view movies that is easier to utilize.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 09, 2017

DirectTV Hospitality Review: Gets the job done

General Manager

Recommend 6/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

DirecTV provides a good variety of stations available.

What do you dislike or think could be improved?

DirecTV often goes out during inclement weather.

Customer Support
3
Ease of Use
3
Value for money
3
Implementation
3

May 09, 2017

DirectTV Hospitality Review: It has been a good experience and I would highly recommend.

Regional Director and General Manager

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
Empty blue star

What do you like most?

Very reliable and easy to use for guests

What do you dislike or think could be improved?

Does not hold up well in inclement weather.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 05, 2017

DirectTV Hospitality Review: Lease. Do not buy the equipment. It ends up being a better value

General manager from Branded Hotels in Boston (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

It is one of two vendors I can use. I have had a long relationship with my hotel rep.

What do you dislike or think could be improved?

The size of the boxes that attach to the TV's is massive, c'mon guys it's 2017!

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

May 01, 2017

DirectTV Hospitality Review: Get a firm understanding of the service element

Generla Manager

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Channels provided seem to meet the guests needs

What do you dislike or think could be improved?

Needs to be a much more seamless method to receive service

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
3

April 27, 2017

DirectTV Hospitality Review: I would consider using a provider that uses cable or fiber optics instead of using a satellite service.

General Manager from Branded Hotels in Glen Mills (United States of America)

Recommend 1/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

They are quick to respond when there is trouble both via phone and when they have to send out a technician. The technicians are very knowledgeable about the equipment.

What do you dislike or think could be improved?

Because the system is via satellite during inclement weather you often lose signal or the channels become distorted or you lose them entirely. This causes guest satisfaction issues and there is no solut...

Customer Support
2
Ease of Use
2
Value for money
2
Implementation
n/a

Pricing

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DirectTV Hospitality hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular DirectTV Hospitality Integrations

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