Increase tips by 5X to attract & retain more staff
Shiny
5.0 (13 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shiny
Unranked in Digital Tipping Solutions
The future of digital tipping. Intuitive for guests, effortlessly matched to employees, and hassle-free hotel management.
100% recommended by 9 hotels
More than 50% of Shiny’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Shiny is the #3 most trending product in the Digital Tipping Solutions category (out of 13) and the #243 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreShiny’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About Shiny
Founded in 2021 | Headquarters in Austin (United States) | 3 employees
Shiny’s digital tipping solution revolutionizes the hospitality tipping process by providing a seamless experience for guests to tip multiple hotel departments, from housekeeping to valet, in a single transaction. With its robust features, our platform not only enhances customer satisfaction but also bolsters associate engagement by allowing direct tipping based on names, room numbers, or schedule-based pools. Embracing Shiny ensures your hotel stays ahead of the curve, offering both guests and associates a modern, streamlined, and satisfying experience.
Capabilities
Customizable Tip Matching
Customizable Tip Matching
Choose how each department assigns tips to the correct employee from multiple options: by name, room number, or schedule.
Comparison Tool for Property Performance
Comparison Tool for Property Performance
Corporate-level users can view analytics across entire portfolios, giving insights into tipping trends and helping identify best practices.
On-brand Custom Collateral
On-brand Custom Collateral
Collateral advertising the tipping program to guests can be customized with your colors and logo. We also offer white labeling.
Features
Delivery Mechanism
4/5 features
Payment Methods
4/5 features
Payouts & Fulfillment
4/5 features
Customization & Branding
4/5 features
Feedback Collection
4/5 features
Tax & Compliance
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Shiny to Top Alternatives
eTip - The #1 end-to-end digital tipping platform for the hospitality industry
Cashless tipping and guest feedback analytics for hotels
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Hotelier Rating
10
Shiny, review feature!
Assistant General Manager from 200 to 499 room Branded Hotel in Denver (United States of America)
Verified
4 days ago
Recently we have enabled the review link with Shiny and over that past one-two weeks we have seen an increase of 2 to 3 times the number of social reviews! To highlight TripAdvisor, we have grown 3 positions in ranking over this time period!
United States of America
United States of America
Assistant General Manager
X-Large Hotel
10
Excellent
Director Housekeeping from 500+ room Branded Hotel in Denver (United States of America)
Verified
6 days ago
Shiny is easy to for the room attendants to see their tips and track earnings. Good service for tipping for the guests.
United States of America
United States of America
Director Housekeeping
X-Large Hotel
10
Benefits of shiny
Valet supervisor from 100 to 199 room Branded Hotel in Denver (United States of America)
Verified
6 days ago
It is super convenient being able to be tipped virtually not many people carry cash anymore. Also the flexibility and being able to add features like a direct link on texts to make tipping more convenient.
United States of America
United States of America
Valet supervisor
Large Hotel
10
Shiny tips
executive Housekeeper from 100 to 199 room Branded Hotel in Denver (United States of America)
Verified
7 days ago
I love the app because the housekeeper can see when guest ttip them and also see any guest comment they leave
United States of America
United States of America
executive Housekeeper
Large Hotel
10
Great company to work with and the technology is seamless and easy to use for our team!
Area General Manager from 100 to 199 room Branded Hotel in Denver (United States of America)
Verified
7 days ago
The technology is user friendly and helpful from an operation standpoint of view. The ability to upload housekeeping boards direct to the platform is extremely helpful!
United States of America
United States of America
Area General Manager
Large Hotel
10
Very user friendly for managers and team members. Love having the ability to read guest feedback!
Director of Rooms from Branded Hotel in Morgantown (United States of America)
Verified
2 months ago
The process of collecting digital tips is easy and our staff have been able to receive more tips. Prior to Shiny guest's would ask about tipping by charging to their rooms or run to the atm but now they can easily tip using their phone. Personally, when I travel, I prefer to have the option to tip digitally otherwise I am going out of my wa...
United States of America
United States of America
Director of Rooms
10
Great way to motivate team members!
DOH from 200 to 499 room Bed & Breakfast & Inn in New York (United States of America)
Verified
2 months ago
Very easy to navigate and very user friendly. It really helps motivate team members to go above and beyond for our guests.
United States of America
United States of America
DOH
X-Large Hotel
10
Best thing happened to Room Attendants!!
Executive Housekeeper from 200 to 499 room Branded Hotel in Austin (United States of America)
Verified
2 months ago
So easy to navigate and every time I have a question, I email Joe Graham and it only takes few minutes to receive the answer from him. Room Attendants are so happy with Shinny because they are getting more tips now since most of the people don't have cash on them anymore and now, they have the opportunity to leave tips using Shinny.
United States of America
United States of America
Executive Housekeeper
X-Large Hotel
10
Modern and Easy to use!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Pullman (United States of America)
Verified
2 months ago
Even tho we have only been using Shiny for a few months, we have had amazing results. The product is easy for the hotel and the guest to use. It allows guests to leave notes to staff about the expereience which opens up a world on new interactions between staff and guests. We look forward to the continued partnership and success of the prog...
United States of America
United States of America
General Manager
Large Hotel
10
Convenient
Hotel Manager from 100 to 199 room Branded Hotel in Denver (United States of America)
Verified
2 months ago
1. The system and process make it easy to get the tips to our very deserving associates in a timely manner.
United States of America
United States of America
Hotel Manager
Large Hotel
- 1
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Expert Q&A and Partner Recommendations
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Support
Unverified
Shiny has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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