Increase tips by 5X to attract & retain more staff
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Shiny
4.9 (24 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shiny
Unranked in Digital Tipping Solutions
The future of digital tipping. Intuitive for guests, effortlessly matched to employees, and hassle-free hotel management.
99% recommended by 20 hotels
More than 50% of Shiny’s reviews come from United States.
What is Shiny?
Founded in 2021 | Headquarters in Austin (United States) | 3 employees
Shiny is a digital tipping solution designed specifically for the hospitality industry. It revolutionizes the tipping process by enabling guests to tip multiple hotel departments, such as housekeeping and valet, in a single, seamless transaction. This user-friendly platform enhances customer satisfaction by making tipping more convenient and transparent. Additionally, it boosts employee engagement by allowing direct tips based on names, room numbers, or schedule-based pools. By integrating Shiny into your hotel operations, you offer a modern, streamlined, and satisfying experience for both guests and staff, ensuring your property remains ahead of the curve.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Shiny products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Shiny Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Shiny Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Shiny
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Shiny's Provided Description:
"Shiny’s digital tipping solution revolutionizes the hospitality tipping process by providing a seamless experience for guests to tip multiple hotel departments, from housekeeping to valet, in a single transaction. With its robust features, our platform not only enhances customer satisfaction but also bolsters associate engagement by allowing direct tipping based on names, room numbers, or schedule-based pools. Embracing Shiny ensures your hotel stays ahead of the curve, offering both guests and associates a modern, streamlined, and satisfying experience."
FAQs
Capabilities
Customizable Tip Matching
Customizable Tip Matching
Choose how each department assigns tips to the correct employee from multiple options: by name, room number, or schedule.
Comparison Tool for Property Performance
Comparison Tool for Property Performance
Corporate-level users can view analytics across entire portfolios, giving insights into tipping trends and helping identify best practices.
On-brand Custom Collateral
On-brand Custom Collateral
Collateral advertising the tipping program to guests can be customized with your colors and logo. We also offer white labeling.
Features
Delivery Mechanism
4/5 features
Payment Methods
4/5 features
Payouts & Fulfillment
4/5 features
Customization & Branding
4/5 features
Feedback Collection
4/5 features
Tax & Compliance
4/5 features
Q1 '26 Digital Tipping Solutions Survey Insights
Is Shiny a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 4
Mid-sized
98%
(483)
Canary Technologies is commonly considered an alternative to Shiny for Medium hotels because both solutions offer user-friendly guest communication and digital tipping features that enhance operational efficiency and guest experience, with Canary also providing robust fraud prevention and secure payment processing, though integration and customization may require additional consideration.
#1
of 4
Large
97%
(93)
eTip is commonly considered an alternative to Shiny for Large hotels due to its easy-to-use platform with seamless digital tipping capabilities and comprehensive reporting tools, though some users seek improved integration and a more user-friendly interface for assigning tips.
Mid-sized
98%
(483)
#1
of 4
Canary Technologies is commonly considered an alternative to Shiny for Medium hotels because both solutions offer user-friendly guest communication and digital tipping features that enhance operational efficiency and guest experience, with Canary also providing robust fraud prevention and secure payment processing, though integration and customization may require additional consideration.
Large
97%
(93)
#1
of 4
eTip is commonly considered an alternative to Shiny for Large hotels due to its easy-to-use platform with seamless digital tipping capabilities and comprehensive reporting tools, though some users seek improved integration and a more user-friendly interface for assigning tips.
Rank
Hotel type
Popular alternatives
#1
of 4
Luxury Hotels
97%
(146)
Canary Technologies is commonly considered an alternative to Shiny for Luxury hotels due to its ease of credit card authorization and digital tipping solutions, offering user-friendly interfaces and reliable support, although integration with some PMS systems is a noted area for further improvement.
#1
of 3
Limited Service & Budget Hotels
97%
(223)
Canary Technologies is commonly considered an alternative to Shiny for Limited-Service-Budget hotels due to its user-friendly digital tipping and secure contactless check-in features, although integration with property management systems can sometimes be challenging.
#1
of 3
Airport/Conference Hotels
98%
(236)
Canary Technologies is commonly considered an alternative to Shiny for conference hotels, primarily due to its extensive digital tipping system which enhances employee satisfaction by simplifying the tipping process for guests who may not carry cash, and its robust guest communication tools that streamline interactions and enhance the guest experience.
Luxury Hotels
97%
(146)
#1
of 4
Canary Technologies is commonly considered an alternative to Shiny for Luxury hotels due to its ease of credit card authorization and digital tipping solutions, offering user-friendly interfaces and reliable support, although integration with some PMS systems is a noted area for further improvement.
Limited Service & Budget Hotels
97%
(223)
#1
of 3
Canary Technologies is commonly considered an alternative to Shiny for Limited-Service-Budget hotels due to its user-friendly digital tipping and secure contactless check-in features, although integration with property management systems can sometimes be challenging.
Airport/Conference Hotels
98%
(236)
#1
of 3
Canary Technologies is commonly considered an alternative to Shiny for conference hotels, primarily due to its extensive digital tipping system which enhances employee satisfaction by simplifying the tipping process for guests who may not carry cash, and its robust guest communication tools that streamline interactions and enhance the guest experience.
Rank
Region
Popular alternatives
#1
of 5
North America
98%
(581)
Canary Technologies is commonly considered an alternative to Shiny for Na hotels, often evaluated for its ease of use in guest communication and digital tipping, even though there are occasional challenges with system integrations and AI responses.
North America
98%
(581)
#1
of 5
Canary Technologies is commonly considered an alternative to Shiny for Na hotels, often evaluated for its ease of use in guest communication and digital tipping, even though there are occasional challenges with system integrations and AI responses.
Rank
Country
Popular alternatives
#1
of 5
United States
98%
(531)
Canary Technologies is commonly considered an alternative to Shiny for Us hotels due to its seamless integration capabilities with multiple property management systems, fast and secure credit card authorization processes, and effective digital tipping system, although it does face challenges with AI response management and system glitches.
United States
98%
(531)
#1
of 5
Canary Technologies is commonly considered an alternative to Shiny for Us hotels due to its seamless integration capabilities with multiple property management systems, fast and secure credit card authorization processes, and effective digital tipping system, although it does face challenges with AI response management and system glitches.
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Shiny Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Shiny is the #3 most trending product in the Digital Tipping Solutions category (out of 14) and the #353 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreShiny’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Shiny Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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No matching results
Compare Shiny to Top Alternatives
✅ Increase tips by 5x ✅ Boost retention by 30% with hospitality's #1 end-to-end digital tipping platform.
Real-Time Digital Tips Access
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Hotelier Rating
Looking for specific info?
10
Great Company
General Manager from 50-74 room Bed & Breakfast & Inn in Springdale (United States)
Verified
2 years ago
Shiny is a great tool for hotel operations teams. What I like most about Shiny is their customer service and support that they provide. From top to bottom they genuinely want to see you succeed!
United States
United States
General Manager
Mid-Sized Hotel
8
It's great, helps out all of our departments.
Front Office Manager from 200 to 499 room Boutique in Portland (United States)
Verified
2 years ago
I love that fact that guest are able to tip any department. Its easy and convenient for guest they don't have t o rush or look for an atm.
United States
United States
Front Office Manager
Large Hotel
10
Shiny Valet Tipping
Regional Manager from 50-74 room Branded Hotel in Boston (United States)
Verified
2 years ago
The whole system was easy to set up and start right away! The website is intuitive and easy to navigate. I feel like they did a good job of keeping the operators in mind when creating this product. The help team is quick to respond and is willing to help with any site specific issues.
United States
United States
Regional Manager
Mid-Sized Hotel
10
Great Experience!
Admin Assistant Operations from 200 to 499 room City Center Hotel in Denver (United States)
Verified
2 years ago
Shiny has been very great to work with both on the corporate and hotel levels. They have been very quick to make sure all parties are happy.
United States
United States
Admin Assistant Operations
Large Hotel
10
Mayfair partnership with Shiny
Director of People & Culture from 100 to 199 room Boutique in Miami (United States)
Verified
2 years ago
The Shiny tipping program is very easy to use, for the guest, the associate, and the admin. It takes employee recognition to a new level! Our associates already worked really well as a team but now they also have something else to look forward to after every pay period. Rebecca and Gwen were extremely hands on from start to finish and have...
United States
United States
Director of People & Culture
Large Hotel
10
Very easy, a raise for the whole department
Executive housekeeping manager from 10 to 24 room City Center Hotel in Greenwood Village (United States)
Verified
2 years ago
As the Executive housekeeping manager, its perfect. Take maybe 1 minute to input boards. The housekeepers love it as well.
United States
United States
Executive housekeeping manager
Small Hotel
10
Very Guest Friendly
Front Office Manager from 200 to 499 room Bed & Breakfast & Inn in Singapore (Singapore)
Verified
2 years ago
Shiny has both improved the guest experience and employee morale. It gives the guest a chance to tip every employee they come in contact with during their stay instead of just leaving a tip and guessing whom will receive that tip. Once the QR code is scanned, the portal is very simple and user friendly. Its very straight forward.
Singapore
Singapore
Front Office Manager
Large Hotel
10
bmac
Assistant General Manager from 100 to 199 room Boutique in Lone Tree (United States)
Verified
2 years ago
I like that the tips go directly to the employee and that shiny works with our payroll amins. Thank you
United States
United States
Assistant General Manager
Large Hotel
10
Wonderful Tipping Services
Executive Housekeeper from 100 to 199 room Boutique in Seattle (United States)
Verified
2 years ago
The ease of use of their services is excellent for not only our guests but our staff as well. Everything is simplified and easy to use.
United States
United States
Executive Housekeeper
Large Hotel
10
Shiny, review feature!
Assistant General Manager from 500+ room Boutique in Denver (United States)
Verified
2 years ago
Recently we have enabled the review link with Shiny and over that past one-two weeks we have seen an increase of 2 to 3 times the number of social reviews! To highlight TripAdvisor, we have grown 3 positions in ranking over this time period!
United States
United States
Assistant General Manager
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Shiny hasn’t been recommended by any experts or partners yet
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Support
Unverified
Shiny has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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