Best Hotel Digital Tipping Solutions (2024)

Author img Jordan Hollander
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We’ve surveyed 278 hoteliers across more than 10 countries to understand which are the best Digital Tipping Solutions vendors, along with everything you need to know in order to buy the right Digital Tipping Solutions for your hotel (including our 2024 Digital Tipping Solutions Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
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In-Depth Guide
What is Digital Tipping Solutions
“Sorry, I don’t have cash!” is a familiar phrase to many hotel and restaurant employees who traditionally receive tips, like valets and bell staff. With much of our economy shifting to contactless and digital payments, it makes sense that guests would leave cash behind. But unfortunately, your employees feel left behind too. Without cash tips, some employees are left without a sizable portion of their paychecks. The good news is that a digital tipping system can bridge this gap. By giving guests a convenient way to leave tips using their preferred digital payment method, they can give employees the tips they deserve without having to carry cash. A digital tipping system can be a great way to not only increase employees’ paychecks, but also to drive employee engagement and guest satisfaction.
Finding the right Digital Tipping Solutions solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Digital Tipping Solutions vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2024 Digital Tipping Solutions Guide)
Digital Tipping Solutions Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured Fit: The default sort first shows vendors who are actively looking to connect with hotels in your region and then secondarily by Premium Members and HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
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Canary Technologies
4.8 (203 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted Canary Technologies as the #1 Digital Tipping Solutions provider in the 2024 HotelTechAwards
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Increase tips by 5X to attract & retain more staff
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4.9 (38 reviews)
Ht score logo 85 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2024 FINALIST
Hoteliers voted etip as the #2 Digital Tipping Solutions provider in the 2024 HotelTechAwards
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eTip - The #1 end-to-end digital tipping platform for the hospitality industry
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Cashless tipping and guest feedback analytics for hotels
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Strikepay - European cashless tipping technology leader in over 20,000 locations.
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4.9 (24 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The future of digital tipping. Intuitive for guests, effortlessly matched to employees, and hassle-free hotel management.
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Empowering the service industry through digital, cashless tipping.
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Most scalable platform. Sole vendor approved across all 4 major hotel brands - Marriott, Hilton, Hyatt, IHG.
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Evention LLC
Payment Direct™ reinvents on-demand earnings — tips, service charges, and gratuities — through direct earning disbursement to hotel staff’s debit or pre-paid cards
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DailyPay, Inc
Real-Time Digital Tips Access
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Digital tipping solution for service industries around the globe: extra income for staff at no cost for business
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What are the benefits of cashless tipping solutions?
  1. Improves employee morale and engagement. Employees want to be compensated fairly, and as fewer guests carry cash, employees may notice tip income decreasing in recent years. By giving guests a way to leave cashless tips, employees will feel more motivated to provide exceptional service, knowing they can be rewarded for it.
  2. Allows guests or customers to leave cashless gratuities: Guests often forgo tipping valets or bell staff not because the service was lacking, but because they don’t have cash on hand. A digital tipping system lets guests show their appreciation for service workers through a variety of digital payment options, like ApplePay and Google Pay.

  3. Reduces administrative work. Adding a new income stream might seem like adding a big administrative burden too, but modern digital tipping solutions handle much of the digital paperwork for you. Thanks to automation and integrations with other systems you use, the administrative work is quite minimal once you’re onboarded.

  4. Distributes tips to employees: Depending on your payroll situation, you might choose to disburse tips directly to employees’ bank accounts or connect your payroll system to include tips on each paycheck; either way, the digital tipping system makes disbursement easy.
What features should you look for in a digital tipping solution?

Payment collection: The most important feature of a digital tipping solution is its ability to accept payments from guests or customers who want to leave a tip. A good digital tipping system will accept all kinds of digital payments, including credit cards and digital wallets like ApplePay and Google Pay.

Tip distribution: Once tips have been collected, the system disburses the funds to your hotel’s bank account or payroll system.

Pooled and individual tips: A versatile digital tipping system can handle both individual tips and tip pools so it’s equally valuable for spa therapists and servers.

Shift and location management: Support for multiple shifts and even multiple locations makes a digital tipping system ideal for hotel groups or chain restaurants. 

Feedback and reviews: After a customer leaves a tip, they have the option to share a rating or a comment about their service experience.

QR codes and links: How does a guest access your tipping platform? The vendor should provide several options, like QR codes or links that you can embed in your digital receipts and confirmation emails.

Web-based platform: To maximize use of the digital tipping system, customers should be able to use it without downloading an app. A web-based app will make adoption easier.

Branding: Make your digital tipping software look like an extension of your website with your brand colors, fonts, logos, and images.

How much do digital tipping solutions cost?

Most digital tipping apps charge a few different fees. Businesses pay a subscription fee to use the system, and you might also need to pay implementation fees or additional monthly fees to integrate the digital tipping system with other software, such as your property management system, payroll system, or branded mobile app. In addition, many digital tipping apps charge a per-transaction convenience fee to customers. These costs vary based on the scale of your business, so it’s best to reach out to the vendor directly to get a customized quote.

Besides the software fees, you’ll also need to pay for any collateral you use to advertise or access the digital tipping software. For instance, you may print QR codes on stickers you affix to your to-go containers, or maybe you install signage near your valet desk with a QR code and instructions on how to leave a digital tip. These expenses add to the cost of implementing a digital tipping solution. 

How long does it take to implement a digital tipping solution?

Setting up a digital tipping system is relatively straightforward, and you can expect to be up and running in as little as 24 hours. More complex businesses with customization needs might need a week or two before they’re fully onboarded. You’ll first get access to a dashboard that lets you configure all of your settings, like inviting users, building shift or location objects, and inputting your brand elements (logo, colors, etc.). You’ll also need to set up payment disbursement methods so your employees can get tipped out. This may include connecting a bank account, your payroll system, or your property management system. Before rolling it out, make sure to conduct training for employees and managers so everyone knows how the app works. The last step is to create any printed or digital material that advertises the digital tipping app to ensure customers or guests can easily access it.

Hoteliers Also Ask
Many apps provide digital tipping functionality, but some of the best apps for the hospitality industry include eTip and youtip.
Cashless tipping is possible through electronic payment methods like credit or debit card transactions, digital wallets like Google Pay or ApplePay, and bank transfers.
Customers can leave digital tips by scanning a QR code or clicking a link to open a digital tipping app. They pay using their preferred digital payment method, like ApplePay or a credit card. Then, the tipping app deposits the tips in the business’s bank account or distributes the tips on employees’ paychecks.
Digital tipping is the practice of collecting tips electronically via cashless means, such as credit, debit, or digital wallet transactions.
There are many apps for digital tipping. Some apps are designed specifically to provide cashless tipping, like eTip, while other apps offer tipping as a feature that complements their main use case, like Uber or Doordash, for example.
Tip volume: Tracking the amount of tips your employees receive can give you insight into whether the digital tipping system is working (are guests actually using it?) and whether tip volumes correlate with seasonality or other business dynamics. Employee satisfaction: If you conduct an annual employee satisfaction survey, you can study responses to determine how employees feel about digital tipping. Employees will likely feel more engaged and appreciated when you unlock the possibility for guests to leave cashless tips. Ratings and reviews: Digital tipping apps can be a valuable source of guest feedback. If you choose to solicit ratings and reviews through your digital tipping app, then monitoring these ratings can be a useful way to gain a deeper understanding of guests’ interactions with valets, bell staff, servers, spa staff, and more.
Whether tips are paid in cash or digital payments, they are part of an employee’s taxable income, and they are taxed accordingly

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