Payment collection: The most important feature of a digital tipping solution is its ability to accept payments from guests or customers who want to leave a tip. A good digital tipping system will accept all kinds of digital payments, including credit cards and digital wallets like ApplePay and Google Pay.
Tip distribution: Once tips have been collected, the system disburses the funds to your hotel’s bank account or payroll system.
Pooled and individual tips: A versatile digital tipping system can handle both individual tips and tip pools so it’s equally valuable for spa therapists and servers.
Shift and location management: Support for multiple shifts and even multiple locations makes a digital tipping system ideal for hotel groups or chain restaurants.
Feedback and reviews: After a customer leaves a tip, they have the option to share a rating or a comment about their service experience.
QR codes and links: How does a guest access your tipping platform? The vendor should provide several options, like QR codes or links that you can embed in your digital receipts and confirmation emails.
Web-based platform: To maximize use of the digital tipping system, customers should be able to use it without downloading an app. A web-based app will make adoption easier.
Branding: Make your digital tipping software look like an extension of your website with your brand colors, fonts, logos, and images.