Digital Tipping (by Canary Technologies)

4.8 (200 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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April, Denis, Brendon + 50 more experts recommend Canary Technologies

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Digital Tipping (by Canary Technologies)

4.8 (200 REVIEWS)

Ranked 1 (out of 14) in Digital Tipping Solutions

2024 Winner Hotel Software

Hoteliers voted Canary Technologies as the #1 Digital Tipping Solutions provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Increase tips by 5X to attract & retain more staff

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Digital Tipping (by Canary Technologies) is the #1 most trending product in the Digital Tipping Solutions category (out of 14) and the #4 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #1 Digital Tipping Solutions provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Digital Tipping (by Canary Technologies)
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Canary Digital Tipping  increases staff compensation, without hurting a hotel's bottom line. Canary's robust, highly customizable solution is app-less and makes it easy for guests to leave cashless tips and staff to get paid.

View website

Capabilities

Customizable Tipping Flows

Text, Email & QR Code Tipping

Tip by Department or Individual

Distribute Tips with Payroll Integration

Automate Tax Forms

Features

Delivery Mechanism

4/5 features

Payment Methods

4/5 features

Payouts & Fulfillment

4/5 features

Customization & Branding

4/5 features

Feedback Collection

4/5 features

Available Add-ons & Modules

Guest App

Hotel Guest Apps
Guest App

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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27

Success Stories

7

References

16

Featured Customers

Success Stories

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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)

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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)

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How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

Fenwick Island (United States of America)

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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

Seattle (United States of America)

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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Rochester (United States of America)

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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)

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How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

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How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Dublin (United States of America)

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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Barnstable (United States of America)

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How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Winnipeg (Canada)

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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada)

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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom)

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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York (United States of America)

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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

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How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

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Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Mérida (Mexico)

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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

Popularity by Segment

Size

15 | X-Small (1-9 room)

25 | Small (10-24 room)

305 | Medium (25-74 room)

873 | Large (75-199 room)

584 | X-Large (200+ room)

Country

1364 | United States of America

251 | Canada

30 | Australia

29 | United Kingdom

27 | Mexico

10 | Italy

8 | Singapore

8 | Bahamas

6 | Barbados

6 | Jamaica

6 | Spain

6 | United Arab Emirates

6 | Puerto Rico

6 | Malaysia

5 | Saint Lucia

5 | Turks and Caicos Islands

5 | Hong Kong

5 | Turkey

4 | Japan

4 | Egypt

4 | France

3 | Qatar

3 | Costa Rica

3 | Ireland

3 | Colombia

3 | Hungary

3 | French Polynesia

3 | Bahrain

3 | Greece

3 | Brazil

3 | Kenya

2 | Netherlands

2 | Guatemala

2 | Netherlands Antilles

2 | Austria

2 | Cayman Islands

2 | Portugal

2 | Czech Republic

2 | Saint Barthélemy

2 | Maldives

2 | Antigua and Barbuda

1 | Saudi Arabia

1 | Russian Federation

1 | Bulgaria

1 | Jordan

1 | Burkina Faso

1 | Germany

1 | India

1 | Macau

1 | Indonesia

1 | Panama

Type

761 | Branded Hotels

729 | Luxury Hotels

444 | Boutiques

376 | Bed & Breakfast & Inns

362 | Resorts

200 | Limited Service & Budget Hotels

193 | City Center Hotels

169 | Airport/Conference Hotels

133 | Hostels

79 | Extended Stay & Serviced Apartments

78 | Motels

38 | RV Parks & Campgrounds

38 | Vacation Rentals & Villas

18 | Casinos

Region

1642 | North America

69 | Europe

44 | Central America

33 | Oceania

31 | Asia Pacific

20 | Middle East

12 | South America

4 | Africa

Category

1066 | Cyber Security & Fraud Prevention

743 | Contactless Check-in

502 | Guest Messaging Software

385 | Upselling Software

200 | Digital Tipping Solutions

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Hotelier Rating

Excellent
1667
Very Good
111
Average
51
Poor
23
Terrible
9

Property Size

  • X-Small (15)
  • Small (25)
  • Medium (305)
  • Large (873)
  • X-Large (584)

Country

  • United States of America
    United States of America
    (1364)
  • Canada
    Canada
    (251)
  • Australia
    Australia
    (30)
  • United Kingdom
    United Kingdom
    (29)
  • Mexico
    Mexico
    (27)
  • Italy
    Italy
    (10)
  • Singapore
    Singapore
    (8)
  • Bahamas
    Bahamas
    (8)
  • Barbados
    Barbados
    (6)
  • Jamaica
    Jamaica
    (6)
  • Spain
    Spain
    (6)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Puerto Rico
    Puerto Rico
    (6)
  • Malaysia
    Malaysia
    (6)
  • Saint Lucia
    Saint Lucia
    (5)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (5)
  • Hong Kong
    Hong Kong
    (5)
  • Turkey
    Turkey
    (5)
  • Japan
    Japan
    (4)
  • Egypt
    Egypt
    (4)
  • France
    France
    (4)
  • Qatar
    Qatar
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Ireland
    Ireland
    (3)
  • Colombia
    Colombia
    (3)
  • Hungary
    Hungary
    (3)
  • French Polynesia
    French Polynesia
    (3)
  • Bahrain
    Bahrain
    (3)
  • Greece
    Greece
    (3)
  • Brazil
    Brazil
    (3)
  • Kenya
    Kenya
    (3)
  • Netherlands
    Netherlands
    (2)
  • Guatemala
    Guatemala
    (2)
  • Netherlands Antilles
    Netherlands Antilles
    (2)
  • Austria
    Austria
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Portugal
    Portugal
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Saint Barthélemy
    Saint Barthélemy
    (2)
  • Maldives
    Maldives
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (2)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Jordan
    Jordan
    (1)
  • Burkina Faso
    Burkina Faso
    (1)
  • Germany
    Germany
    (1)
  • India
    India
    (1)
  • Macau
    Macau
    (1)
  • Indonesia
    Indonesia
    (1)
  • Panama
    Panama
    (1)

Region

  • North America
    North America
    (1642)
  • Europe
    Europe
    (69)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (33)
  • Middle East
    Middle East
    (20)
  • South America
    South America
    (12)
  • Central America
    Central America
    (44)
  • Africa
    Africa
    (4)
10

I love hotelkey

Front desk from 100 to 199 room Airport/Conference Hotel in Long Beach (United States of America)

Verified
6 days ago
Very easy to use I was trained in less then a week . 24/7 customer support to walk you through issues and the biggest thing is its never issues or bugs where I can’t do my job any issue a technician is happy to help.
Country United States of America
Front desk
Large Hotel
8

Canary it is!!!!

Executive Housekeeping Manager from 75-99 room Hostel in Erie (United States of America)

Verified
6 days ago
The flexibility to tip workers by guests who wants to tip but does not walk with cash, but they always have their card so not much excuse not to tip.
Country United States of America
Executive Housekeeping Manager
Large Hotel
9

Amazing Tool that has increased our top line and bottom line.

Regional Director from 500+ room Boutique in Cerritos (United States of America)

Verified
6 days ago
Very easy to use and a great tool for cc authorizations, upselling, and messaging. Our staff and guest love it.
Country United States of America
Regional Director
X-Large Hotel
9

I love Canary!

Assistant Manager from 75-99 room Branded Hotel in Tuscaloosa (United States of America)

Verified
6 days ago
This process makes it so much quicker to check people in and out. I love it. Also, a great way to make more money for the hotel with upsells.
Country United States of America
Assistant Manager
Large Hotel
3

Disappointing Experience with Unreliable Service and Lack of Accountability. Our partnership with Canary Technologies was intended to enhance our guest experience, but it has been nothing short of disappointing. Monthly glitches have consistently disrupted our operations, directly impacting our guests. We were initially told that digital tipping would be free, yet we've been charged for this service. Despite repeated attempts to resolve these issues, our sales contact, Laurel, has ignored our calls and emails, showing a lack of accountability. While Canary Technologies offers innovative solutions, their post-sales support and service reliability have been severely lacking, undermining the potential benefits of their technology.

from 100 to 199 room Branded Hotel in Winnipeg (Canada)

Verified
7 days ago
Despite the overall disappointing experience, the potential for what Canary Technologies offers in terms of innovative solutions for the hospitality industry is noteworthy. Their idea of contactless check-in/check-out and digital authorizations are steps in the right direction for modernizing hotel operations and improving guest experiences.
Country Canada
Large Hotel
10

Front Desk Staff

Front Desk Agent from 50-74 room Limited Service & Budget Hotel in Port Angeles (United States of America)

Verified
13 days ago
I like knowing the person and credit card are both there and you know for sure the card is good so no worrying about people with a debit card that's no good or I'd that doesn't match card holders plus I really like the fact that they can put the car information so we don't even have to worry about not getting the license plate # The digital...
Country United States of America
Front Desk Agent
Medium Hotel
10

Digital Tipping and Guest Messaging Software

Front Desk Audit from 200 to 499 room Bed & Breakfast & Inn in Rutland (United States of America)

Verified
17 days ago
What I like most about Canary Technologies is the digital tipping and the guest messaging that's available to both the guests and the employees here at the Best Western. It makes it very easy to stay connected with our guests and any concerns they may have can be resolved simply with a Canary "text" message. It also makes tipping very swift...
Country United States of America
Front Desk Audit
X-Large Hotel
10

Digital tipping

Housekeeping supervisor from 75-99 room Bed & Breakfast & Inn in Yucaipa (United States of America)

Verified
20 days ago
It's so easy to set up, and super easy to cash out. I'm also able to see what room it was.
Country United States of America
Housekeeping supervisor
Large Hotel
10

Guest Service Agent.

guest service agent from 75-99 room Boutique in San Diego (United States of America)

Verified
20 days ago
It's a total seamless (contactless) experience, everything is ready at check in of the guest. Guest don't need to wait much in the lobby. We don't accept cash but digital tipping makes it happen.
Country United States of America
guest service agent
Large Hotel
10

Great Tipping Service

Head Inkeeper from 10 to 24 room in Coronado (United States of America)

Verified
20 days ago
Users are very happy with the digital tipping service since is very convenient and efficient. Users love that they no longer need to look for an ATM to tip employees.
Country United States of America
Head Inkeeper
Small Hotel
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  • 20

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Canary Contactless Check-In solution has helped many of our Preferred Hotel members to offer a seamless check-in for their guests. Canary Technologies is without any doubt a leader in hospitality technology.

Question:

What differentiates this product or service from the competition?

Answer:

Since partnering with reputable companies such as Canary Technologies, our preferred members have been able to ensure their guests' great stay experiences. Thanks to their a la carte service from where to choose.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Canary Technologies is an intuitive solution made for all types of properties. If you request a demo with their sales team, they will highlight all the points of improvement of your property, and how they will benefit from Canary's technology. They will answer all your questions from point to point.