Digital Tipping (by Canary Technologies)
4.9 (77 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Mohamad, Nikita, Javier + 37 more experts recommend Canary Technologies
Read RecommendationsDigital Tipping (by Canary Technologies)
Ranked 1 (out of 13) in Digital Tipping Solutions
Increase tips by 5X to attract & retain more staff
96% recommended by 740 hotels
Four Seasons, Ace Hotel, Hilton & 737 others
More than 50% of Canary Technologies’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Digital Tipping (by Canary Technologies) is the #1 most trending product in the Digital Tipping Solutions category (out of 13) and the #6 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCanary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Digital Tipping (by Canary Technologies)
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
<p>Canary Digital Tipping increases staff compensation, without hurting a hotel's bottom line. Canary's robust, highly customizable solution is app-less and makes it easy for guests to leave cashless tips and staff to get paid.</p>
Capabilities
Customizable Tipping Flows
Customizable Tipping Flows
Design the ideal hotel digital tipping flows. Through a single easy-to-use platform, quickly create the digital tipping flows that work best for your hotel.
Text, Email & QR Code Tipping
Text, Email & QR Code Tipping
Encourage digital tipping throughout the guest journey via text message, email, and/or QR codes placed around the property to increase tipping frequency.
Tip by Department or Individual
Tip by Department or Individual
Receive digital tips from guests by department or individual. Multiple individuals can also receive digital tips at once through a guest’s mobile device.
Distribute Tips with Payroll Integration
Distribute Tips with Payroll Integration
Simple automations make it easy for hoteliers to distribute tips to staff.
Automate Tax Forms
Automate Tax Forms
Canary handles all of the administrative work for cashless, digital tips.
Features
Delivery Mechanism
4/5 features
Payment Methods
4/5 features
Payouts & Fulfillment
4/5 features
Customization & Branding
4/5 features
Feedback Collection
4/5 features
Tax & Compliance
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Success Stories
How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes
Banff (Canada)
How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary
Seattle (United States of America)
How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay
Rochester (United States of America)
How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property
Boston (United States of America)
How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations
Capri (Italy)
How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary
Saskatoon (Canada)
How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating
Kihei (United States of America)
How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary
(United Kingdom)
How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary
Dublin (United States of America)
How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping
Barnstable (United States of America)
How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary
Winnipeg (Canada)
How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution
Stony Plain (Canada)
How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary
San Clemente (United States of America)
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Seattle (United States of America)
Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience
Seattle (United States of America)
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
Seattle (United States of America)
How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue
(United Kingdom)
How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies
New York (United States of America)
How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program
Litchfield Park (United States of America)
How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant
Whitehorse (Canada)
How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary
Greensboro (United States of America)
Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In
Los Angeles (United States of America)
How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency
Mérida (Mexico)
How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary
Richmond (United States of America)
References
"We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features."
Bailey O’Neil
Front Desk Manager @
The Coeur d'Alene Resort
"Canary does the work for you when it comes to any extra revenues. Whether it’s upsells, early check-in’s, late-checkout’s, etc. by streamlining the communication between the guest and property."
Ryan McGhee
General Manager @
Fifty Hotel & Suites by Affinia
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities."
Vaughn Davis
General Manager @
Dream Hollywood
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood
"Canary helps us compete in this high-tech environment by getting of the antiquated paper auth forms."
Lacey Lamm
General Manager @
cambria hotels and suites
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood
"It’s the Canary link that convinced Amex we were good with charging the guest the $14K!!! Canary is future-thinking and brings data-centric insights into our portfolio like never before."
Sue Russ DePascale
Vice President of Finance @
Pinnacle Management
Featured Customers
Popularity by Segment
Size
7 | X-Small (1-9 room)
8 | Small (10-24 room)
192 | Medium (25-74 room)
441 | Large (75-199 room)
304 | X-Large (200+ room)
Country
745 | United States of America
129 | Canada
16 | Mexico
14 | United Kingdom
10 | Australia
6 | Bahamas
5 | Italy
5 | Turkey
5 | Singapore
4 | United Arab Emirates
4 | Malaysia
4 | Egypt
4 | Spain
3 | Saint Lucia
3 | Costa Rica
3 | Puerto Rico
2 | Hong Kong
2 | Maldives
2 | Brazil
2 | Jamaica
2 | Netherlands Antilles
2 | Guatemala
2 | Qatar
2 | Antigua and Barbuda
2 | Colombia
2 | Greece
1 | Saudi Arabia
1 | Netherlands
1 | France
1 | Indonesia
1 | Kenya
1 | Japan
1 | Hungary
1 | Germany
1 | Austria
1 | Bahrain
1 | Saint Barthélemy
Type
369 | Branded Hotels
364 | Luxury Hotels
258 | Boutiques
192 | Resorts
183 | Bed & Breakfast & Inns
100 | Limited Service & Budget Hotels
89 | City Center Hotels
72 | Airport/Conference Hotels
48 | Hostels
40 | Motels
23 | Vacation Rentals & Villas
17 | Extended Stay & Serviced Apartments
16 | RV Parks & Campgrounds
14 | Casinos
Region
890 | North America
30 | Europe
19 | Central America
16 | Asia Pacific
16 | Middle East
10 | Oceania
9 | South America
1 | Africa
Category
593 | Cyber Security & Fraud Prevention
443 | Contactless Check-in
228 | Guest Messaging Software
207 | Upselling Software
77 | Digital Tipping Solutions
More Products by Canary Technologies
Hotelier Rating
10
Very convenient for guest to leave a message or send an email
Guest Services F&B from 200 to 499 room Luxury Hotel in Houston (United States of America)
Verified
7 days ago
Very easy access without any concern for their credit cards guest always felt very comfortable to get their credit card
United States of America
United States of America
Guest Services F&B
X-Large Hotel
10
Digital Canary Tips Rock
Director of Operations from 50-74 room Bed & Breakfast & Inn in Oxford (United States of America)
Verified
7 days ago
Our housekeepers really appreciate receiving the additional tips and our guests enjoy the flexibility of giving them to our housekeepers
United States of America
United States of America
Director of Operations
Medium Hotel
10
Canary is efficient and user friendly
Staff Accountant from 100 to 199 room Boutique in Portland (United States of America)
Verified
7 days ago
User friendly platform. Clients love using it. It's safe and secure and always reliable. I've used other CC auth platforms before and they were much more clunky.
United States of America
United States of America
Staff Accountant
Large Hotel
10
Wonderful product.
Food & Beverage Manager from 200 to 499 room Luxury Hotel in Boston (United States of America)
Verified
8 days ago
Canary is a user-friendly program that delivers on exactly what it promises. It allows us a convenient way for guests to pay for multiple different services without the need for secure information to be sent via email or phone. The guests that use this service feel confident that their information is secure and that we are only using it for...
United States of America
United States of America
Food & Beverage Manager
X-Large Hotel
9
Very safe
Hostess from 5 to 9 room Luxury Hotel in (Egypt)
Verified
15 days ago
Very good payment application really I like it and very fast to contact with the guest and very safe recommended
Egypt
Egypt
Hostess
X-Small Hotel
10
The best Experience to make charges
It Director from 50-74 room Boutique in Bogotá (Colombia)
Verified
15 days ago
At Four Seasons, excellence and attention to detail are fundamental in delivering unforgettable guest experiences. In our constant pursuit of innovative solutions to enhance the quality of our services, we discovered Canary as a payment tool that has exceeded our expectations.Canary has become an integral part of our daily operations, provi...
Colombia
Colombia
It Director
Medium Hotel
10
Easy to use, safe for both parties and easy track of old transactions
Reservations Assistant Manager from 200 to 499 room Luxury Hotel in Whistler (Canada)
Verified
18 days ago
-Easy to use, understand and teach how to use. -Convinient to seach for past transactions and to follow the histoty of use
Canada
Canada
Reservations Assistant Manager
X-Large Hotel
10
Ease of use encourages guests to remember your housekeeping team!
General Manager from 200 to 499 room Branded Hotel in Kansas City (United States of America)
Verified
19 days ago
Being able to make personalized QR codes for each room attendant to allow guests to easily identify who cleaned their room! We highlight that we offer these QR codes to make tipping easy in our recruitment for future employees. Easy to set up new employees by just providing an email or text number. Canary alos has several languages that are...
United States of America
United States of America
General Manager
X-Large Hotel
9
Contactless check in has been great for our individual guests and companies and as a result of this our productivity and efficiency has improved.
Accounting Manager from 200 to 499 room Bed & Breakfast & Inn in Sweetwater (United States of America)
Verified
20 days ago
Recently we had some fraudulent contactless check in. Canary should provide trainings or recommendation on how to solve this problem.
United States of America
United States of America
Accounting Manager
X-Large Hotel
10
Digital Tipping improves employee retention
General Manager from 100 to 199 room Branded Hotel in Durham (United States of America)
Verified
21 days ago
Digital tipping helps improve employee retention. It improves customer service scores when employees know they can earn extra money for doing a good job.
United States of America
United States of America
General Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
As a hospitality Consultant, we had great feedback from hoteliers using Canary Technologies to provide seamless solutions to enhance the guest experience. Giving Hoteliers the opportunity to customise guest stay and use technology for smooth payment options.
Showing all answers to: "What does this product or service do well?"
As a hospitality Consultant, we had great feedback from hoteliers using Canary Technologies to provide seamless solutions to enhance the guest experience. Giving Hoteliers the opportunity to customise guest stay and use technology for smooth payment options.
Technology Solutions built for the hospitality industry that assist hoteliers with tools such as contactless check-in and advance guest messaging. HiRUM customers benefit from Canary Products because it helps them save time and streamlines operational tasks.
Canary team knows how hotels work, it makes system so easy to use, quick to deploy and very reliable. We have implemented the system for couple of properties now, Sharon has made it so easy for all the users.
It is the most user-friendly digital check in solution in the market both for the operator at the hotel, and for the guest. The seamless integration to several PMS systems is also a major advantage, alongside the speed of implementation, being able to have properties up and running in a few days.
Canary's solutions are extremely easy to implement and get up and running. In today's tight labor market with hotel employees having high turnover, it's extremely important that managers can get their staff easily trained on their critical hotel solutions. And Canary is clearly one of the critical systems for modern hotels by helping hotels improve the guest experience, save time, increase revenue, and reduce fraud and chargebacks.
Question:
What differentiates this product or service from the competition?
Answer:
Easy to integrate and good customer support. They are built with the key focus on solving issues for Hoteliers. With PCI certification they are one of a few hospitality technologies with a high level of security.
Showing all answers to: "What differentiates this product or service from the competition?"
Easy to integrate and good customer support. They are built with the key focus on solving issues for Hoteliers. With PCI certification they are one of a few hospitality technologies with a high level of security.
Although an advanced technology platform, the product is simple and easy to use. It benefits both the business and their customer by providing a seamless check in and out solution (saving everyone time) and also effective digital communication tools. The seamless integration Canary has with customers such as HiRUM, makes it a more favorable option within the market.
Canary is different form the competition because of high quality support they provide, it's fast and effective. The way the system is deployed make it so steady and reliable. Sharon who is the technical product manager does an outstanding job during all stages of system deployment for our customers.
The increased rates of user adoption the simple guest interface generates, along with the great upselling feature it incorporates into the check in flow. The higher guest adoption Canary achieves optimizes operational efficiencies and guest satisfaction levels. The add-ons, upgrades, and experiences the hotels can sell to the guest through the tool generate additional revenues that not only pay for the solution, but generate a considerable return on investment at those properties that are proactive in taking advantage of this feature within the Canary Check In.
It's the easiest product to use on the market and has direct 2-way integrations with all major tech vendors. Many other vendors rely on 3rd party solutions for their integrations, which limits their functionality and ability to actually push useful information back into the right areas of a properties PMS. 2) Canary is an app-less solution, which means that more guests actually use the product and benefit from the improved guest experience -- and also that the hotel saves more time and generates more revenue via Upsells. 3) Canary has an entire team dedicated to security and compliance and is able to provide advanced fraud detection to reduce fraud and chargebacks at hotels
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
With a very busy space in the hospitality solutions, Canary could provide you with a very easy way to improve the guest experience without investing in hardware or a complicated setup process. The ROI deal is guaranteed.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
With a very busy space in the hospitality solutions, Canary could provide you with a very easy way to improve the guest experience without investing in hardware or a complicated setup process. The ROI deal is guaranteed.
Running a hotel/accommodation business is challenging, Canary provides a great solution that effectively speaks with your property management software such as HIRUM and enables you to create a more seamless guest experience.
Canary is a company you can trust, The system and team are very professional and they understand how hotels work, it's one of it kind product for hoteliers. As an Opera PMS technician, can say Canary is a great product to make hotels life easier when it comes to contactless check-in.
Ask for a trial at your property, see the solution work for you and your guests live for 30 days, and you will be convinced of its many benefits and the positive impact it can have in your hotel operation. Pay special attention to the upsell feature, making sure you set up attractive add-ons that resonate with your guests, and you will quickly see that this tool will not only pay for itself, but it will quickly have a positive impact on your bottom line.
Canary's solutions are extremely easy to use. The amount that they've invested into their user experience is evident by the simplicity of their products and the ability to integrate with all major adjacent technology vendors.
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Are you a consultant or vendor that recommends Canary Technologies?
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Posts
Canary Technologies
1 month ago
How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes
Canary Technologies
1 month ago
How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary
Canary Technologies
1 month ago
How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay
Canary Technologies
1 month ago
How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property
Canary Technologies
1 month ago
How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations
Canary Technologies
1 month ago
How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary
Canary Technologies
1 month ago
How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating
Canary Technologies
2 months ago
Canary Technologies to Power Wyndham's New AI-Enabled Guest Engagement Platform
Canary Technologies
2 months ago
How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary
Canary Technologies
2 months ago
How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary
Canary Technologies
2 months ago
How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping
Canary Technologies
2 months ago
Wyndham Elevates the Hotel Ownership Experience, Launches New Owner and Guest Engagement Platforms
Canary Technologies
6 months ago
Amadeus Partners with Canary Technologies to Make Strategic Expansion in the Hospitality Sector
Canary Technologies
8 months ago
Canary Flies High as Fast Company’s Most Innovative Hotel Technology Company of 2023
Canary Technologies
8 months ago
Canary Technologies' Survey Finds Wide Discrepancies In National Hotel Tipping Habits
Canary Technologies
11 months ago
How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary
Canary Technologies
11 months ago
How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution
Canary Technologies
11 months ago
How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary
Canary Technologies
11 months ago
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Canary Technologies
11 months ago
Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience
Canary Technologies
11 months ago
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
Canary Technologies
11 months ago
How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue
Canary Technologies
11 months ago
How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies
Canary Technologies
1 year ago
Canary Technologies Raises $30M In Series B Funding To Accelerate the Modernization of Guest Facing Technologies At Hotels Around the Globe
Canary Technologies
1 year ago
How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program
Canary Technologies
1 year ago
How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant
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1 year ago
How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary
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1 year ago
Canary Adds Digital Tipping to Its End-to-End Guest Management Solution To Help Hoteliers Retain Employees Amid Historic Staffing Crisis
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Curator Hotel and Resort Collection Selects Canary Technologies as a Preferred Vendor for Digital Credit-Card Authorizations
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