Hotelway

4.6 (6 REVIEWS)

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HT Score  
0 out of 100
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A hospitality specific chatbot + live chat to increase your revenue.

Hotelway has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.6
Excellent
Ease of Use
4.2/5
Customer Support
4.6/5
ROI
4.0/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hotelway is the #11 most trending product in the Hotel Chatbots category (out of 24) and the #878 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hotelway’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Hotelway
Founded in 2017 | Headquarters in Turku (Finland) | 16 employees
<p>We specialice in AI based Communication tools, like e.g. chatbots and other promo tools, making hotel guest communication simple, meaningful and profitable. Awarded as the most promising hospitality startup in 2019 by HFTP, we continue to work hard to make our digital solution for everyone. Our intent is to save time and increase sales through our easy-to-implement offer. We are experts in guest engagement, making sure no customer goes unnoticed. Our team members have worked with leading global hotel brands, advanced airlines and top hospitality tech companies, experience that endorses our fast-growing startup. We firmly believe that technology is a tool that can improve our lives and bring us together. Making the hospitality industry better one guest at a time, is everything Hotelway stands for.</p>

Capabilities

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Hotelway doesn’t have any benefits or use cases available

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Pricing

Pricing Available By Request

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Hotelier Rating

Excellent
4
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Large (3)

Country

  • Finland
    Finland
    (5)
  • Italy
    Italy
    (1)

Region

  • Europe
    Europe
    (6)
8

New Experience with Hotelway Chatbot for Hotel Kraft Florence

Room Division Manager from 75-99 room in Firenze (Italy)

Verified
2 years ago
We have loaded 3 months ago on our official website the Hotelway Chatbot. Actually it looks well performing and helpful to whom is visiting our website by giving to customers a positive impression. We are monitoring the number of questions posed to the Chatbot and we are registering an increase week by week. At the moment we are very happ...
Country Italy
Room Division Manager
Large Hotel
10

Working solutions with good service

COO from Resort in Imatra (Finland)

Verified
3 years ago
Hotelway has helped our Sales efforts by improving our communications with the prospects and other customers, and widening both the time frame and number of individual contatcs. Our sales can use their work hours more productively.
Country Finland
COO
8

Hotelway

Hotel Manager from Boutique in Vuokatti (Finland)

Verified
3 years ago
It helps us to communicate with the clients, gives us more time to do something else. Simply thing are found from Chat
Country Finland
Hotel Manager
9

Easy and reliable chatbot

Hotel Manager from 100 to 199 room Boutique in Helsinki (Finland)

Verified
3 years ago
We had a need for an easy chatbot installation as by the time we had very limited resources for new projects. Hotelway provided just what we needed and a bit more. Thumbs up!
Country Finland
Hotel Manager
Large Hotel
10

Best thing that has happened in a long time!

Hotel Manager from 100 to 199 room Luxury Hotel in Helsinki (Finland)

Verified
3 years ago
Their bot is such a great help and a brilliant sales channel. Bot can answed a myriad of questions that our guests repeteadly have over the phone or email or other channels. Even though the information is available on our website. The Bot frees up so much time from our front desk team and our guests get their answers instantly. Win-win! We...
Country Finland
Hotel Manager
Large Hotel
10

Excellent service with Finnish world-class professionalism

Managing Director from Branded Hotel in Inari (Finland)

Verified
3 years ago
* Clients get detailed information from the Chatbot which means more bookings * Staff has more time to take care of other tasks because of the Chatbot * The service of the company is developed taking into account the needs of the international market and also on a country-by-country basis
Country Finland
Managing Director
  • 1

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Integrations

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Support

Unverified

Hotelway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

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HT Score

0/100

Recommended

92%

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