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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
HiJiffy Hotel Chatbot
4.4 (257 REVIEWS)
Simon, Nestor, Ines + 56 more experts recommend HiJiffy
Read RecommendationsRanked 3 (out of 40) in Hotel Chatbots
Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldSolve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & OTAs.
89% recommended by 245 hotels
Accor, Pestana & 243 others
Bell - AI powered product analyst
I analyzed all of HiJiffy’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
HiJiffy is valued for automating 24/7 guest messaging across channels, cutting front-desk workload, and answering routine questions quickly enough to improve response times and guest satisfaction. Hotels also use it to drive bookings, send pre-arrival/post-stay campaigns, and centralize WhatsApp, web, email, and booking-engine conversations. The main drawbacks are uneven chatbot understanding, weak multilingual/tone handling in some cases, and support, reporting, and self-service setup gaps that can slow operations.
Accor, Pestana & 243 others
Read their reviewsPartners say
Industry experts recommend HiJiffy for its unparalleled integration capabilities, advanced AI-driven features, and ability to streamline guest interactions. The product is noted for its seamless integration with various hotel management systems, sophisticated natural language processing, and unique customization options that enhance guest experiences. Experts highlight the tool’s focus on automating repetitive tasks, boosting direct bookings, and enhancing overall guest satisfaction. Integration with renowned platforms like Oaky and D-EDGE further underscores its robust capabilities.
Simon, Nestor, Nadia and 49 others
Read their recommendationsWhat Types of Hotels HiJiffy is Popular For
Size
11 | X-Small (1-9 room)
47 | Small (10-49 room)
60 | Mid-Sized (50-99 room)
148 | Large (100-499 room)
20 | X-Large (500+ room)
Country
84 | Portugal
40 | Spain
20 | United Kingdom
18 | France
15 | United States
14 | Thailand
9 | Philippines
7 | Australia
7 | Canada
6 | Germany
6 | Italy
4 | Malta
4 | Maldives
4 | Singapore
4 | Colombia
3 | China
3 | Netherlands
2 | Belgium
2 | Hong Kong
2 | Mexico
2 | Austria
2 | Hungary
2 | Saudi Arabia
1 | Senegal
1 | Brazil
1 | South Africa
1 | Iceland
1 | Morocco
1 | Cameroon
1 | Ireland
1 | Switzerland
1 | Greece
1 | Chile
1 | Nepal
1 | United Arab Emirates
1 | Cambodia
1 | Andorra
1 | Botswana
1 | Georgia
1 | Argentina
1 | Costa Rica
Type
132 | Boutique Hotels
121 | Resorts
108 | Luxury Hotels
90 | City Center Hotels
78 | Branded Hotels
75 | Airport/Conference Hotels
59 | Bed & Breakfast & Inns
55 | Limited Service & Budget Hotels
33 | Extended Stay & Serviced Apartments
31 | Hostels
16 | Vacation Rentals & Villas
14 | RV Parks & Campgrounds
10 | Casinos
5 | Motels
Region
192 | Europe
38 | Asia Pacific
24 | North America
8 | South America
7 | Oceania
5 | Africa
4 | Middle East
Category
256 | Hotel Chatbots
190 | Guest Messaging Software
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Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HiJiffy products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HiJiffy Reviews Analyzed: 19
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HiJiffy Expert Recommendations Analyzed: 39
Read expert recommendationsDescription provided by HiJiffy
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HiJiffy's Provided Description:
"HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2024, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more."
Capabilities
Collect reviews on Trip Advisor and Google
Facilitate the checkout process
Send surveys to monitor guest satisfaction
Generate revenue with upsell & cross sell campaigns
Digital check-in
Welcome guests with triggered arrival messages
Chat-based Booking
Automatically Answer Common FAQs
Manage and reply to conversations
Create and manage campaigns
Centralise tickets and manage requests
Features
Messaging & Communication
Bookings & Reservations
Messaging Channels
Workflow Automation
Concierge Services
Pre-Stay
In-Stay & Post Stay
Back Office
Artificial Intelligence
Available Add-ons & Modules
AI Booking Assistant
Direct Booking ToolsRecommended by
Achievements
This vendor's trending score is rising, HiJiffy Hotel Chatbot is the #1 most trending product in the Hotel Chatbots category (out of 40) and the #41 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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HiJiffy Case Studies
Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy
Lac-Beauport (Canada)
AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy
Qawra (Malta)
Chatbot con IA de HiJiffy automatiza el 89 % de consultas y genera 733.000 € en GHT Hotels
Calella (Spain)
AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement
Surfers Paradise (Australia)
Lub d achieves an impressive 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement.
Bangkok (Thailand)
How Hôtel l’Élysée Val d’Europe tripled direct bookings in 2024 with HiJiffy’s widget campaigns
Serris (France)
How La Butte uses WhatsApp campaigns to prepare for guests' arrival and boost additional sales
Plouider (France)
Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score
London (United Kingdom)
How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.
Bilbao (Spain)
How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality
Val Thorens (France)
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
Funchal (Portugal)
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.
Abades (Canary Islands)
References
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
Featured Customers
More Products by HiJiffy
Hotelier Rating
Looking for specific info?
Helpful canned responses and a well-organized dashboard — with 24-hour limits causing problems
Owner from 5 to 9 room Bed & Breakfast & Inn in Adamas (Cyclades)
Centralized guest communication that frees up hotel teams — reporting could be stronger
DOP from 75-99 room Boutique in Paris (France)
Faster guest responses and better reservations — reporting and integrations could go deeper
Head of Technology Strategy and Services from 500+ room City Center Hotel in Abu Dhabi (United Arab Emirates)
24/7 guest support that frees up staff — but pricing could be better
Director of Marketing and Revenue from 75-99 room Luxury Hotel in Ventnor (United Kingdom)
Fast replies to guest inquiries — needs human-alert notifications
Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in Sydney (Australia)
WhatsApp automation for booking clients — but too inflexible for real operations
CEO from 200 to 499 room Boutique in Nerja (Spain)
Strong chatbot and WhatsApp campaigns — booking inside WhatsApp would be better
General Manager from 50-74 room City Center Hotel in Barcelona (Spain)
Efficient cross-platform replies — but responses feel too scripted
Assistant Manager from 200 to 499 room in Luso (Portugal)
Intuitive and most times time saving tool.
Receptionist from 5 to 9 room Branded Hotel in Valencia (Spain)
Faster customer support that builds trust — more languages would help
Assistant Digital Marketing Manager from 200 to 499 room Boutique in Bangkok (Thailand)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
HiJiffy is a great partner, offering seamless connectivity with our CRM and significant added value for hoteliers through a wide range of modules. Their solution helps hotels enhance the guest experience, streamline communication, and optimise their operations. A reliable partner bringing real value to the hospitality industry!
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
HiJiffy stands out thanks to its seamless integration with the hotel's digital ecosystem, ensuring smooth connectivity with other key hospitality solutions. Combined with great client support and a strong understanding of hoteliers' needs, this makes HiJiffy a valuable and reliable partner for hospitality professionals.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you're looking to centralize guest communication and make the most of mobile messaging, HiJiffy is definitely worth considering. It offers an effective way to manage conversations across channels, with particularly strong use of mobile messaging, especially WhatsApp, to engage with guests and enhance their experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
HiJiffy
13 hours ago
HiJiffy Launches Email Copilot: AI That Drafts Hotel Email Replies
HiJiffy
2 weeks ago
Hotels Don't Have an AI Problem. They Have an Adoption Problem.
HiJiffy
1 month ago
Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy
HiJiffy
1 month ago
AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy
HiJiffy
1 year ago
Chatbot con IA de HiJiffy automatiza el 89 % de consultas y genera 733.000 € en GHT Hotels
HiJiffy
1 year ago
Where do hoteliers really want AI to take over? HiJiffy’s white paper reveals the answers
HiJiffy
1 year ago
HiJiffy launches a new type of hotel chatbot with unlimited knowledge and instant updates
HiJiffy
1 year ago
AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement
HiJiffy
1 year ago
HiJiffy Integrates with Expedia Group to Simplify the Management of Travelers' Messages
HiJiffy
1 year ago
Lub d achieves an impressive 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement.
HiJiffy
1 year ago
How Hôtel l’Élysée Val d’Europe tripled direct bookings in 2024 with HiJiffy’s widget campaigns
HiJiffy
1 year ago
HiJiffy Empowers Hoteliers to Create Automated WhatsApp Messages with New Campaigns Manager
HiJiffy
1 year ago
How La Butte uses WhatsApp campaigns to prepare for guests' arrival and boost additional sales
HiJiffy
2 years ago
HiJiffy And Booking.com Partner To Simplify Guest Communications
HiJiffy
2 years ago
AI Hospitality Insider: Latest Trends in AI for Hotels
HiJiffy
2 years ago
HiJiffy Now Available on Oracle Cloud Marketplace
HiJiffy
2 years ago
HiJiffy Launches Hyper Personalised Guest Messaging Based On Real-time PMS Updates
HiJiffy
2 years ago
Social Media Guide for Hospitality: from boosting your hotel’s presence to generating revenue
HiJiffy
2 years ago
Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score
HiJiffy
2 years ago
HiJiffy Makes Deploying AI In Hotels As Simple As Uploading One Document
HiJiffy
2 years ago
How To Use AI To Boost Your Guest Loyalty Programmes
HiJiffy
2 years ago
How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.
HiJiffy
2 years ago
How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality
HiJiffy
2 years ago
Conversational AI in Hotels: Transforming the Entire Guest Journey
HiJiffy
2 years ago
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
HiJiffy
2 years ago
What Hotel Guests Really Want to Know: Top 50 Questions Asked in Summer 2023
HiJiffy
3 years ago
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.
HiJiffy
3 years ago
HiJiffy Raises €3.8M and Expands to Germany
HiJiffy
3 years ago
HiJiffy Unveils New Brand Identity Reflecting the Most Advanced Conversational AI for Hotels
HiJiffy
3 years ago
HiJiffy Launches GPT-4 Powered Chatbot for Hotels
HiJiffy
3 years ago
Trends in Guest Communications in 2023
HiJiffy
3 years ago
HiJiffy Launches the First Voice Assistant 100% Specialised in Hospitality
HiJiffy
4 years ago
HiJiffy launches Aplysia, the first Guest Communications Operations System
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HiJiffy has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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