Ratings Snapshot
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Ranked #3 out of 27 in Hotel Chatbots
HiJiffy’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreHiJiffy Hotel Chatbot Overview
HiJiffy Hotel Chatbot Overview
HiJiffy is a Guest Communications Hub that boosts the hotel's revenue through increased direct bookings and upselling opportunities. The platform features an AI-powered conversational Booking Assistant - available 24/7 across all communication channels - that automatically answers more than 80% of guest queries and a Virtual Concierge - available from the pre-stay stage until the guests’ depart...
About HiJiffy View website
Founded in 2016 | Headquarters in Lisboa, Portugal | 20 employeesHiJiffy was born with the mission to provide an automated, personalised and centralized service to support hotel deliver an improved guest experience. Today, +...
Other Products by HiJiffy
Integrates with
- Booking Engine
- Hotel Reservations Systems
- Digital Marketing Agencies
What customers love about HiJiffy Hotel Chatbot
Manager
Our client satisfaction increased since we use HiJiffy. It's efficient and allows integration with a lot of channels. We're happy with the amount of bookings that the virtual assistant is making. It did 20 bookings in th...
VP Revenue Management
The solution is great. Efficient, easy to use, and very effective. We are very satisfied and so far looks like our guest loves it. The Chatbot helped to close a lot of bookings since we start to work together.
Senior Communications Manager
HiJiffy's chatbot exceeded our expectations. Their 24/7 customer care automatically responded to, and handled, about 70% of all of our clients' queries. We've integrated into our Facebook account and on our website, all ...
Expert Q&A and Partner Recommendations
What does this product or service do well?
Communication and response time are key elements when a customer is having some questions regarding a potential direct booking. While they are staying at the property they will also consider having an extra service or some more questions. Hijiffy is able to solve this two points with both their chat...
by Damien Cazabonne (Mews) on December 08, 2022
See more answers (26)What differentiates this product or service from the competition?
Quickness of answer from the AI powered chatbot helps increase direct bookings from a side. Guest journey is improved by the in stay virtual concierge helping the guest to level up his journey making both hoteliers and travellers happier. From the hotelier side their professional dashboard also help...
by Damien Cazabonne (Mews) on December 08, 2022
See more answers (26)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you are looking for a tool helping you drive more direct booking from your web, reducing manual actions and avoiding human error, Hijiffy chatbot would be a good fit. In case you focus more your attention on in stay improved guest experience, it would also meet perfectly your expectations.
by Damien Cazabonne (Mews) on December 08, 2022
See more answers (26)
Vice President of ECommerce
One of the best chatbots we found after we used few. Accuracy levels keep getting better as system learns. One function we love is how the various Questions are divided into various areas of hotel/functions. Cheers