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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
HiJiffy Hotel Chatbot
4.5 (249 REVIEWS)
Lina, Jasmin, Paul + 44 more experts recommend HiJiffy
Read RecommendationsRanked 3 (out of 36) in Hotel Chatbots
Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldSolve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & OTAs.
89% recommended by 242 hotels
Accor, Leonardo Hotels, Pestana & 239 others
Bell - AI powered product analyst
I analyzed all of HiJiffy’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
HiJiffy excels in enhancing hotel efficiency through versatile automation and seamless chatbot integration, significantly reducing staff workload while boosting guest satisfaction. It integrates effortlessly with existing systems, providing a user-friendly dashboard for metrics visibility and operational insights. However, areas for enhancement include improved language support and customization options, especially in managing guest interactions and personalizing communications, to fully leverage its potential in hotel customer engagement.
Accor, Leonardo Hotels, Pestana & 239 others
Read their reviewsPartners say
Industry experts recommend HiJiffy for its unparalleled integration capabilities, advanced AI-driven features, and ability to streamline guest interactions. The product is noted for its seamless integration with various hotel management systems, sophisticated natural language processing, and unique customization options that enhance guest experiences. Experts highlight the tool’s focus on automating repetitive tasks, boosting direct bookings, and enhancing overall guest satisfaction. Integration with renowned platforms like Oaky and D-EDGE further underscores its robust capabilities.
Lina, Paul, Maria and 40 others
Read their recommendationsWhat Types of Hotels HiJiffy is Popular For
Size
11 | X-Small (1-9 room)
45 | Small (10-49 room)
61 | Mid-Sized (50-99 room)
139 | Large (100-499 room)
23 | X-Large (500+ room)
Country
83 | Portugal
39 | Spain
19 | United Kingdom
17 | France
15 | United States
13 | Thailand
9 | Philippines
7 | Canada
6 | Australia
6 | Germany
6 | Italy
4 | Malta
4 | Maldives
4 | Singapore
4 | Colombia
3 | China
3 | Netherlands
3 | Saudi Arabia
2 | Belgium
2 | Hong Kong
2 | Mexico
2 | Hungary
1 | Ireland
1 | Greece
1 | Switzerland
1 | Senegal
1 | Cameroon
1 | Morocco
1 | Iceland
1 | South Africa
1 | Brazil
1 | Chile
1 | Nepal
1 | United Arab Emirates
1 | Austria
1 | Cambodia
1 | Andorra
1 | Botswana
1 | Georgia
1 | Argentina
1 | Costa Rica
Type
127 | Boutique Hotels
118 | Resorts
105 | Luxury Hotels
85 | City Center Hotels
75 | Branded Hotels
71 | Airport/Conference Hotels
58 | Bed & Breakfast & Inns
52 | Limited Service & Budget Hotels
31 | Extended Stay & Serviced Apartments
31 | Hostels
14 | RV Parks & Campgrounds
12 | Vacation Rentals & Villas
10 | Casinos
5 | Motels
Region
187 | Europe
37 | Asia Pacific
24 | North America
8 | South America
6 | Oceania
5 | Middle East
5 | Africa
Category
249 | Hotel Chatbots
185 | Guest Messaging Software
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Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HiJiffy products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HiJiffy Reviews Analyzed: 7
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HiJiffy Expert Recommendations Analyzed: 39
Read expert recommendationsDescription provided by HiJiffy
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HiJiffy's Provided Description:
"HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2024, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more."
Capabilities
Collect reviews on Trip Advisor and Google
Facilitate the checkout process
Send surveys to monitor guest satisfaction
Generate revenue with upsell & cross sell campaigns
Digital check-in
Welcome guests with triggered arrival messages
Chat-based Booking
Automatically Answer Common FAQs
Manage and reply to conversations
Create and manage campaigns
Centralise tickets and manage requests
Features
Messaging & Communication
Bookings & Reservations
Messaging Channels
Workflow Automation
Concierge Services
Pre-Stay
In-Stay & Post Stay
Back Office
Artificial Intelligence
Available Add-ons & Modules
AI Booking Assistant
Direct Booking ToolsRecommended by
Achievements
This vendor's trending score is rising, HiJiffy Hotel Chatbot is the #4 most trending product in the Hotel Chatbots category (out of 36) and the #118 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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HiJiffy Case Studies
Chatbot con IA de HiJiffy automatiza el 89 % de consultas y genera 733.000 € en GHT Hotels
Calella (Spain)
AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement
Surfers Paradise (Australia)
Lub d achieves an impressive 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement.
Bangkok (Thailand)
How Hôtel l’Élysée Val d’Europe tripled direct bookings in 2024 with HiJiffy’s widget campaigns
Serris (France)
How La Butte uses WhatsApp campaigns to prepare for guests' arrival and boost additional sales
Plouider (France)
Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score
London (United Kingdom)
How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.
Bilbao (Spain)
How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality
Val Thorens (France)
Leonardo Hotels achieved 93% automation of 281K queries using HiJiffy's conversational AI
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
Funchal (Portugal)
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.
Abades (Canary Islands)
References
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
Featured Customers
More Products by HiJiffy
Hotelier Rating
Looking for specific info?
The key element in our communication and daily operations
Manager from 25-49 room Resort in Vigo (Spain)
Fantastic intuitive chatbot.
Operations Director from 10 to 24 room Bed & Breakfast & Inn in Windermere (United Kingdom)
Straightforward, easy to setup, continuous innovation and features
IT Administration from 200 to 499 room Bed & Breakfast & Inn in Funchal (Portugal)
Great system with helpfull cuspomer support. Great service and help from the team.
Commercial Strategy Executive from 100 to 199 room Branded Hotel in Sliema (Malta)
Everything runs smoothly
CEO from 100 to 199 room Airport/Conference Hotel in Georgioupolis (Greece)
Easy and Efficient Tool for Daily Tasks
Asst. Reservations Manager from 100 to 199 room Boutique in Nasugbu (Philippines)
A reliable hotel chatbot with strong guest messaging support
Head of Technology Strategy and Services from 500+ room Branded Hotel in Abu Dhabi (United Arab Emirates)
User friendly chatbot
Revenue Manager from 50-74 room Boutique in Maastricht (Netherlands)
From a Marketing Perspective Review
Assistant Marketing Manager from 100 to 199 room Boutique in Nasugbu (Philippines)
Our Review on HiJiffy
Senior Sales Executive from Boutique in Mellieha (Malta)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
HiJiffy effectively streamlines guest communication for hotels. Its AI-powered platform manages FAQs, booking assistance, digital check-ins, guest requests, and automated upselling across multiple channels. This helps reduce staff workload and improve response times.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
HiJiffy makes the complexities of guest communication easier to manage, helping hotels reduce staff workload by automating common inquiries and streamlining responses across multiple channels. At the same time, it ensures guests receive timely, consistent, and personalized interactions throughout their stay, enhancing overall satisfaction and improving the efficiency of hotel operations.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
As with any technology, it’s important to first assess your requirements and ensure they support your ideal guest experience. That said, I can confidently say that HijIffy has an excellent team, highly responsive, efficient, and a pleasure to work with.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
HiJiffy
10 months ago
Chatbot con IA de HiJiffy automatiza el 89 % de consultas y genera 733.000 € en GHT Hotels
HiJiffy
11 months ago
Where do hoteliers really want AI to take over? HiJiffy’s white paper reveals the answers
HiJiffy
11 months ago
HiJiffy launches a new type of hotel chatbot with unlimited knowledge and instant updates
HiJiffy
1 year ago
AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement
HiJiffy
1 year ago
HiJiffy Integrates with Expedia Group to Simplify the Management of Travelers' Messages
HiJiffy
1 year ago
Lub d achieves an impressive 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement.
HiJiffy
1 year ago
How Hôtel l’Élysée Val d’Europe tripled direct bookings in 2024 with HiJiffy’s widget campaigns
HiJiffy
1 year ago
HiJiffy Empowers Hoteliers to Create Automated WhatsApp Messages with New Campaigns Manager
HiJiffy
1 year ago
How La Butte uses WhatsApp campaigns to prepare for guests' arrival and boost additional sales
HiJiffy
1 year ago
HiJiffy And Booking.com Partner To Simplify Guest Communications
HiJiffy
1 year ago
AI Hospitality Insider: Latest Trends in AI for Hotels
HiJiffy
2 years ago
HiJiffy Now Available on Oracle Cloud Marketplace
HiJiffy
2 years ago
HiJiffy Launches Hyper Personalised Guest Messaging Based On Real-time PMS Updates
HiJiffy
2 years ago
Social Media Guide for Hospitality: from boosting your hotel’s presence to generating revenue
HiJiffy
2 years ago
Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score
HiJiffy
2 years ago
HiJiffy Makes Deploying AI In Hotels As Simple As Uploading One Document
HiJiffy
2 years ago
How To Use AI To Boost Your Guest Loyalty Programmes
HiJiffy
2 years ago
How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.
HiJiffy
2 years ago
How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality
HiJiffy
2 years ago
Leonardo Hotels achieved 93% automation of 281K queries using HiJiffy's conversational AI
HiJiffy
2 years ago
Conversational AI in Hotels: Transforming the Entire Guest Journey
HiJiffy
2 years ago
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
HiJiffy
2 years ago
What Hotel Guests Really Want to Know: Top 50 Questions Asked in Summer 2023
HiJiffy
2 years ago
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.
HiJiffy
2 years ago
HiJiffy Raises €3.8M and Expands to Germany
HiJiffy
3 years ago
HiJiffy Unveils New Brand Identity Reflecting the Most Advanced Conversational AI for Hotels
HiJiffy
3 years ago
HiJiffy Launches GPT-4 Powered Chatbot for Hotels
HiJiffy
3 years ago
Trends in Guest Communications in 2023
HiJiffy
3 years ago
HiJiffy Launches the First Voice Assistant 100% Specialised in Hospitality
HiJiffy
3 years ago
HiJiffy launches Aplysia, the first Guest Communications Operations System
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HiJiffy has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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