Messaging & Communication

4/5 features

Real-time 2-Way Translations
Chatbot

Save time: Automate answers to frequent questions
Price Comparison

Display the price comparison range of direct bookings against OTAs.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

Bookings & Reservations

4/5 features

Room-type Suggestions & Price Check
Live Inventory Availability
Lead qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.

Messaging Channels

4/5 features

Booking Engine Integration
Whatsapp Integration
Facebook Messenger Integration
Mobile App

Workflow Automation

4/5 features

Automated Messages Based on PMS Data
Message Routing
Automated Replies
Chatbot

Save time: Automate answers to frequent questions
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.

Concierge Services

4/5 features

Maps Integration

Pre-Stay

4/5 features

Direct Booking AI agent

An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification

Understand the travellers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Customizable Interface

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back Office

4/5 features

Unified Omni-channel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User profile customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets
Interface personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Artificial Intelligence

4/5 features

Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyse Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

HiJiffy review

guest service agent from 500+ room in Chapel Hill (United States of America)

Verified

14 days ago

I like that HI jiffy is very efficient with the guest and owner to reach out when they can't call international

Share review

Excellent collaboration so far

Head of Commercial from 500+ room Hostel in Amsterdam (Netherlands)

20 days ago

Customer support, the willingness to support our team in our issues, bugs or improvement points that we suggest to the team.

The only problem with Hijiffy is that the property gets a lot of error messages when trying to contact the guest.

Manager from 25-49 room Hostel in Washington (United States of America)

Customer Service and support are very attentive. The app sends email notifications so we can respond the guests right away.

Jiffy review

Reservations Agent from 500+ room Boutique in Midpines (United States of America)

21 days ago

* Ease of use, getting bookings out of inquiries, contacting guests in a timely manner, good graphics and easy to read.

Technical and human quality

Loyalty Strategy Manager from 500+ room in Palma (Spain)

1 months ago

HiJiffy has known how to gradually adapt to the needs that hoteliers have transmitted to it and is, of course, a key tool to speed up manual work and, furthermore, to be able to digitize the data generated at the contact points.

Time saving

HM from 75-99 room Hostel in (Thailand)

Chatbot can do the screening before sending to real staff, which is quite helpful. It can save lots of time. Moreover, this can also combine all chat space, eg FB, IG at one place that is very handy as well.

Perfect

Direct Channel Specialist Manager from 500+ room in Palma (Spain)

They are helping the hotel to solve the most common doubts through the chat, freeing receptionist from this task. Improve the customer experience.

Flexible, easy to implement, and powerful tool

Revenue and Distribution Executive from 200 to 499 room Luxury Hotel in (Thailand)

Very happy about Triptease, tool is very easy to implement on the hotel website. Triptease offers fast and efficient direct conversion campaigns. The tool has a more intuitive interface compared to other tools, more aesthetically pleasing widgets, and prompt customer support. What I enjoy the most is that it is a very versatile tool; suppor...

Well rounder product with excellent support.

Group MarTech Specialist from 100 to 199 room Boutique in (Thailand)

The HiJiffy chat system is solid and is on point with our requirements. The support team is incredible and highly supportive. I would recommend to product to any one who is looking for chatbot for the hotel.

Tiago is always available and pront to help

Guest Relations from 50-74 room Boutique in Sant'Agnello (Italy)

I like to deal and speak with my guest as soon as they have a problem or they need assistance

Company	Functionality
SiteMinder 91% recommended by 1445 hotels	Channel Managers +2 more
Cloudbeds 91% recommended by 1104 hotels	Property Management Systems
RoomRaccoon 97% recommended by 507 hotels	Property Management Systems
Profitroom 95% recommended by 363 hotels	Booking Engine
Bookassist 94% recommended by 354 hotels	Booking Engine +3 more
RMS 86% recommended by 325 hotels	Hotel Management Software
Mews 90% recommended by 317 hotels	Property Management Systems +2 more
This integration hasn’t been verified by HiJiffy yet. Duve 96% recommended by 292 hotels	Upselling Software +3 more
SHR Group 95% recommended by 273 hotels	Booking Engine
Oaky 95% recommended by 230 hotels	Upselling Software

Discover Apps

Resources

Get Advice

Real-time 2-Way Translations

Chatbot

Price Comparison

Behavioral Marketing Campaigns

Room-type Suggestions & Price Check

Live Inventory Availability

Lead qualification

Click to Call

Booking Recovery Campaigns

Booking Engine Integration

Whatsapp Integration

Facebook Messenger Integration

Mobile App

Automated Messages Based on PMS Data

Message Routing

Automated Replies

Chatbot

Smooth handover to human agents

Email to Chatbot Automation

Maps Integration

Direct Booking AI agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth handover to human agents

Click to Call

Lead qualification

OTA Price Comparison

Customizable Interface

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omni-channel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User profile customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Interface personalization

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting