HiJiffy Hotel Chatbot

4.5 (127 REVIEWS)

HTR Score icon
HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Fandy, Anastasia, Rosie + 36 more experts recommend HiJiffy

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HiJiffy Hotel Chatbot

4.5 (127 REVIEWS)

Ranked 3 (out of 26) in Hotel Chatbots

2023 Finalist HotelTechAwards

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The #1 Guest Communications Hub to boost revenue, tackle staff shortage and improve the customer experience.

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Ratings Summary

4.5
Very Good
127 reviews
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiJiffy Hotel Chatbot is the #2 most trending product in the Hotel Chatbots category (out of 26) and the #58 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HiJiffy Hotel Chatbot
Founded in 2016 | Headquarters in Lisboa, Portugal | 20 employees
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2023, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more.

Capabilities

Collect reviews on Trip Advisor and Google

Facilitate the checkout process

Send surveys to monitor guest satisfaction

Generate revenue with upsell & cross sell campaigns

AI powered virtual concierge to answer in-house requests

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Pricing

Pricing Available By Request

HiJiffy has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

6

References

6

Featured Customers

Success Stories

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HiJiffy doesn’t have any case studies available

Popularity by Segment

Size

55 | X-Large (200+ room)

37 | Large (75-199 room)

33 | Medium (25-74 room)

6 | Small (10-24 room)

3 | X-Small (1-9 room)

Type

44 | Luxury Hotels

42 | Resorts

28 | Boutiques

23 | Branded Hotels

19 | City Center Hotels

14 | Hostels

9 | RV Parks & Campgrounds

7 | Bed & Breakfast & Inns

5 | Limited Service & Budget Hotels

4 | Vacation Rentals & Villas

3 | Motels

2 | Airport/Conference Hotels

2 | Extended Stay & Serviced Apartments

Region

94 | Europe

21 | Asia Pacific

9 | North America

5 | South America

4 | Africa

2 | Oceania

1 | Middle East

Category

127 | Hotel Chatbots

80 | Guest Messaging Software

More Products by HiJiffy

https://ucarecdn.com/5862d39f-51e2-4c3d-aa93-c69baaba67f1/
https://ucarecdn.com/805bd090-93b5-4177-bb12-374016f697bd/-/crop/1472x920/6,0/-/preview/

127

Reviews

37

Expert Recommendations

Hotelier Rating

Excellent
103
Very Good
20
Average
11
Poor
3
Terrible
0

By Product

  • Hotel Chatbots
    Hotel Chatbots
  • Guest Messaging Software
    Guest Messaging Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Africa
    Africa
4

HiJiffy review

guest service agent from 500+ room in Chapel Hill (United States of America)

Verified
14 days ago
I like that HI jiffy is very efficient with the guest and owner to reach out when they can't call international
10

Excellent collaboration so far

Head of Commercial from 500+ room Hostel in Amsterdam (Netherlands)

Verified
20 days ago
Customer support, the willingness to support our team in our issues, bugs or improvement points that we suggest to the team.
8

The only problem with Hijiffy is that the property gets a lot of error messages when trying to contact the guest.

Manager from 25-49 room Hostel in Washington (United States of America)

Verified
20 days ago
Customer Service and support are very attentive. The app sends email notifications so we can respond the guests right away.
10

Jiffy review

Reservations Agent from 500+ room Boutique in Midpines (United States of America)

Verified
21 days ago
* Ease of use, getting bookings out of inquiries, contacting guests in a timely manner, good graphics and easy to read.
10

Technical and human quality

Loyalty Strategy Manager from 500+ room in Palma (Spain)

Verified
1 months ago
HiJiffy has known how to gradually adapt to the needs that hoteliers have transmitted to it and is, of course, a key tool to speed up manual work and, furthermore, to be able to digitize the data generated at the contact points.
7

Time saving

HM from 75-99 room Hostel in (Thailand)

Verified
1 months ago
Chatbot can do the screening before sending to real staff, which is quite helpful. It can save lots of time. Moreover, this can also combine all chat space, eg FB, IG at one place that is very handy as well.
10

Perfect

Direct Channel Specialist Manager from 500+ room in Palma (Spain)

Verified
1 months ago
They are helping the hotel to solve the most common doubts through the chat, freeing receptionist from this task. Improve the customer experience.
10

Flexible, easy to implement, and powerful tool

Revenue and Distribution Executive from 200 to 499 room Luxury Hotel in (Thailand)

Verified
1 months ago
Very happy about Triptease, tool is very easy to implement on the hotel website. Triptease offers fast and efficient direct conversion campaigns. The tool has a more intuitive interface compared to other tools, more aesthetically pleasing widgets, and prompt customer support. What I enjoy the most is that it is a very versatile tool; suppor...
10

Well rounder product with excellent support.

Group MarTech Specialist from 100 to 199 room Boutique in (Thailand)

Verified
1 months ago
The HiJiffy chat system is solid and is on point with our requirements. The support team is incredible and highly supportive. I would recommend to product to any one who is looking for chatbot for the hotel.
10

Tiago is always available and pront to help

Guest Relations from 50-74 room Boutique in Sant'Agnello (Italy)

Verified
1 months ago
I like to deal and speak with my guest as soon as they have a problem or they need assistance
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Response Time

Less than a day

Responsiveness

Excellent

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