HiJiffy Hotel Chatbot

4.4 (257 REVIEWS)

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HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Simon, Nestor, Ines + 56 more experts recommend HiJiffy

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HiJiffy Hotel Chatbot

Ranked 3 (out of 40) in Hotel Chatbots

2026 Finalist HotelTechAwards

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & OTAs.

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Bell avatar Bell - AI powered product analyst

I analyzed all of HiJiffy’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

HiJiffy is valued for automating 24/7 guest messaging across channels, cutting front-desk workload, and answering routine questions quickly enough to improve response times and guest satisfaction. Hotels also use it to drive bookings, send pre-arrival/post-stay campaigns, and centralize WhatsApp, web, email, and booking-engine conversations. The main drawbacks are uneven chatbot understanding, weak multilingual/tone handling in some cases, and support, reporting, and self-service setup gaps that can slow operations.

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Accor, Pestana & 243 others

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Partners say

Industry experts recommend HiJiffy for its unparalleled integration capabilities, advanced AI-driven features, and ability to streamline guest interactions. The product is noted for its seamless integration with various hotel management systems, sophisticated natural language processing, and unique customization options that enhance guest experiences. Experts highlight the tool’s focus on automating repetitive tasks, boosting direct bookings, and enhancing overall guest satisfaction. Integration with renowned platforms like Oaky and D-EDGE further underscores its robust capabilities.

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Simon, Nestor, Nadia and 49 others

Read their recommendations

What Types of Hotels HiJiffy is Popular For

Size

11 | X-Small (1-9 room)

47 | Small (10-49 room)

60 | Mid-Sized (50-99 room)

148 | Large (100-499 room)

20 | X-Large (500+ room)

Country

84 | Portugal

40 | Spain

20 | United Kingdom

18 | France

15 | United States

14 | Thailand

9 | Philippines

7 | Australia

7 | Canada

6 | Germany

6 | Italy

4 | Malta

4 | Maldives

4 | Singapore

4 | Colombia

3 | China

3 | Netherlands

2 | Belgium

2 | Hong Kong

2 | Mexico

2 | Austria

2 | Hungary

2 | Saudi Arabia

1 | Senegal

1 | Brazil

1 | South Africa

1 | Iceland

1 | Morocco

1 | Cameroon

1 | Ireland

1 | Switzerland

1 | Greece

1 | Chile

1 | Nepal

1 | United Arab Emirates

1 | Cambodia

1 | Andorra

1 | Botswana

1 | Georgia

1 | Argentina

1 | Costa Rica

Type

132 | Boutique Hotels

121 | Resorts

108 | Luxury Hotels

90 | City Center Hotels

78 | Branded Hotels

75 | Airport/Conference Hotels

59 | Bed & Breakfast & Inns

55 | Limited Service & Budget Hotels

33 | Extended Stay & Serviced Apartments

31 | Hostels

16 | Vacation Rentals & Villas

14 | RV Parks & Campgrounds

10 | Casinos

5 | Motels

Region

192 | Europe

38 | Asia Pacific

24 | North America

8 | South America

7 | Oceania

5 | Africa

4 | Middle East

Category

256 | Hotel Chatbots

190 | Guest Messaging Software

HiJiffy Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Chatbots for hotels in Asia Pacific
#1 of 6
Best Hotel Chatbots for hotels in United Kingdom
#1 of 3
Best Hotel Chatbots for hotels in Europe
#2 of 11

HiJiffy Hotel Chatbots Rankings

By size
Best Hotel Chatbots for Small Hotels 92% recommended by 39 Small hotels
#3 of 10
HiJiffy is a top Hotel Chatbots pick among small hotels on HotelTechReport, because hoteliers single out its Omnichannel Inbox for keeping Booking.com, WhatsApp, website, in-stay chatbot, and email in one dashboard. That cuts tab hopping and helps staff catch fewer missed requests.
Best Hotel Chatbots for Mid-sized Hotels 90% recommended by 135 Mid-sized hotels
#4 of 13
HiJiffy is a top Hotel Chatbots pick among mid-sized hotels on HotelTechReport, with reviewers pointing to its all-in-one inbox for website, Facebook, Instagram, WhatsApp, and booking.com so teams can handle guest questions from one place.
Best Hotel Chatbots for Large Hotels 88% recommended by 45 Large hotels
#3 of 6
HiJiffy is a top Hotel Chatbots pick among large hotels on HotelTechReport, with hoteliers pointing to its knowledge base built from internal documents and FAQ topics so teams can keep answers in one place.
Best Hotel Chatbots for Enterprise Hotels 90% recommended by 19 Enterprise hotels
#3 of 4
HiJiffy is a top Hotel Chatbots pick among X Large on HotelTechReport, with hoteliers pointing to 24/7 handling of about 70% of guest queries and one platform for website and Facebook messages.
By type
Best Hotel Chatbots for Extended Stay & Serviced Apartments 92% recommended by 27 Extended Stay & Serviced Apartments hotels
#3 of 8
HiJiffy is a top Hotel Chatbots pick among Extended-Stay-Serviced-Apartments on HotelTechReport because reviewers point to one platform that brings website, WhatsApp, Instagram, Facebook, email, and booking into one place, and says it handles about 80% of conversations.
Best Hotel Chatbots for RV Parks & Campgrounds 91% recommended by 13 RV Parks & Campgrounds hotels
#2 of 4
HiJiffy is a top Hotel Chatbots pick among rv parks and campgrounds on HotelTechReport, with hoteliers pointing to fast replies, automatic FAQ handling, and direct bookings in the chat. AutoCamp also says it centralizes customer communication so teams can spot recurring issues.
Best Hotel Chatbots for Resorts 91% recommended by 110 Resorts hotels
#3 of 10
HiJiffy is a top Hotel Chatbots pick among resorts on HotelTechReport, because hoteliers single out its omnichannel inbox that pulls Booking.com, WhatsApp, website chatbot, in-stay chatbot, and email into one dashboard. That keeps requests from getting lost and lets staff answer from one place.
Best Hotel Chatbots for Other 88% recommended by 51 Other hotels
#3 of 7
HiJiffy is a top Hotel Chatbots pick among other properties on HotelTechReport, with hoteliers pointing to the way it handles about 70% of guest queries around the clock and keeps FAQs off the front desk.
Best Hotel Chatbots for Hostels 86% recommended by 26 Hostels hotels
#3 of 5
HiJiffy is a top Hotel Chatbots pick among hostels on HotelTechReport, with hoteliers pointing to its 25 most requested questions and quick follow-up on guest inquiries. That helps front desk teams handle daily basics without chasing every message by hand.
Best Hotel Chatbots for City Center Hotels 90% recommended by 75 City Center Hotels hotels
#3 of 8
HiJiffy is a top Hotel Chatbots pick among City-Center-Hotel on HotelTechReport, because reviewers single out its ability to group WhatsApp, Booking.com, Facebook, Instagram, and webchat in one platform, so staff can handle guest questions from one place.
Best Hotel Chatbots for Boutique Hotels 89% recommended by 113 Boutique Hotels hotels
#3 of 13
HiJiffy is a top Hotel Chatbots pick among Boutique on HotelTechReport, because hoteliers like its ability to cluster questions by hotel function and turn repetitive FAQs into answers staff do not have to repeat.
Best Hotel Chatbots for Vacation Rentals & Villas 89% recommended by 11 Vacation Rentals & Villas hotels
#3 of 3
HiJiffy is a top Hotel Chatbots pick among Vacation-Rentals-Villas on HotelTechReport, with reviewers pointing to its ability to reply for them, collect leads immediately, and book direct in chat.
Best Hotel Chatbots for Luxury Hotels 91% recommended by 97 Luxury Hotels hotels
#3 of 12
HiJiffy is a top Hotel Chatbots pick among luxury hotels on HotelTechReport, because hoteliers point to one inbox for website, Facebook, Instagram, WhatsApp, Booking.com, and Expedia chats, with AI taking 80%+ of conversations in some cases.
Best Hotel Chatbots for Branded Hotels 90% recommended by 65 Branded Hotels hotels
#4 of 10
HiJiffy is a top Hotel Chatbots pick among branded hotels on HotelTechReport for its centralized inbox across website, social channels, WhatsApp, and Google profile, so teams can handle guest questions in one place and avoid missed messages.
Best Hotel Chatbots for Bed & Breakfast & Inns 91% recommended by 56 Bed & Breakfast & Inns hotels
#4 of 12
HiJiffy is a top Hotel Chatbots pick among Bed-N-Breakfast on HotelTechReport, with hoteliers pointing to its knowledge base that turns frequent questions into automatic answers, so staff can spend less time repeating cancellation and check-in details.
Best Hotel Chatbots for Airport/Conference Hotels 90% recommended by 59 Airport/Conference Hotels hotels
#4 of 11
HiJiffy is a top Hotel Chatbots pick among Conference on HotelTechReport, with hoteliers singling out its ability to sell rooms and tables, so the chatbot handles booking and dining requests while staff stay with guests in person.
Best Hotel Chatbots for Limited Service & Budget Hotels 87% recommended by 49 Limited Service & Budget Hotels hotels
#4 of 10
HiJiffy is a top Hotel Chatbots pick among limited-service budget hotels on HotelTechReport because hoteliers point to its WhatsApp campaigns and a single inbox for website chat, Facebook Messenger, Instagram, Telegram, Booking.com, and Expedia. That setup keeps pre-stay and in-stay questions in one place, so staff do not chase messages across channels.
By region
Best Hotel Chatbots for hotels in Asia Pacific 90% recommended by 31 hotels in Asia Pacific
#1 of 6
HiJiffy is a top Hotel Chatbots pick among Asia Pacific on HotelTechReport, with reviewers pointing to its multilingual FAQ and keyword library, including property-level edits for local slang and language switching. That matters when guests ask in different languages and the bot has to answer without handing off every query.
Best Hotel Chatbots for hotels in Africa 90% recommended by 5 hotels in Africa
#2 of 2
HiJiffy is a top Hotel Chatbots pick among hotels in Africa on HotelTechReport because hoteliers point to instant replies to guest questions and bookings from live chat, which helps staff catch requests before they slip.
Best Hotel Chatbots for hotels in Oceania 100% recommended by 5 hotels in Oceania
#2 of 2
HiJiffy is a top Hotel Chatbots pick among Oceania on HotelTechReport, with hoteliers singling out its free knowledge data base for handling FAQs and online booking so staff can stay focused on guest service.
Best Hotel Chatbots for hotels in Europe 90% recommended by 168 hotels in Europe
#2 of 11
HiJiffy is a top Hotel Chatbots pick among Europe on HotelTechReport for its omnichannel inbox, which lets hoteliers manage Booking.com, WhatsApp, website, in-stay chatbot, and email in one dashboard. Hoteliers say it cuts missed requests and keeps response times minimal.
Best Hotel Chatbots for hotels in North America 88% recommended by 23 hotels in North America
#6 of 7
HiJiffy is a top Hotel Chatbots pick among North America on HotelTechReport, with reviewers pointing to its custom-built answers for common guest questions and quick reporting that helps staff spot what guests ask most.
By country
Best Hotel Chatbots for hotels in Thailand 88% recommended by 10 hotels in Thailand
#1 of 1
HiJiffy is a top Hotel Chatbots pick among Thailand hotels on HotelTechReport for routing guest questions through one dashboard, with FAQ categories and a screening step before staff take over. Hoteliers also mention detailed reports and support for multiple languages.
Best Hotel Chatbots for hotels in Portugal 90% recommended by 78 hotels in Portugal
#1 of 2
HiJiffy is a top Hotel Chatbots pick among Portugal on HotelTechReport, with reviewers pointing to its internal FAQ knowledge base and knowledge extraction from hotel documents, so staff can keep answers property-specific without calling developers.
Best Hotel Chatbots for hotels in Philippines 93% recommended by 9 hotels in Philippines
#1 of 1
HiJiffy is a top Hotel Chatbots pick among hotels in the Philippines on HotelTechReport, with hoteliers pointing to its 24/7 customer care that automatically handled about 70% of guest queries. That frees staff to focus on the cases the bot cannot answer.
Best Hotel Chatbots for hotels in United Kingdom 87% recommended by 18 hotels in United Kingdom
#1 of 3
HiJiffy is a top Hotel Chatbots pick among United Kingdom hotels on HotelTechReport, with hoteliers pointing to room and table sales plus answers to repetitive guest questions that free staff for in-person service.
Best Hotel Chatbots for hotels in Canada 99% recommended by 7 hotels in Canada
#2 of 3
HiJiffy is a top Hotel Chatbots pick among Canada on HotelTechReport because hoteliers say it takes over the generic questions front desks field all day, so staff can spend less time repeating the same answers.
Best Hotel Chatbots for hotels in Australia 100% recommended by 5 hotels in Australia
#2 of 2
HiJiffy is a top Hotel Chatbots pick among Australia on HotelTechReport, with hoteliers pointing to its free knowledge database for FAQ handling and online booking so staff can stay on guest service.
Best Hotel Chatbots for hotels in France 97% recommended by 14 hotels in France
#2 of 4
HiJiffy is a top Hotel Chatbots pick among hotels in France on HotelTechReport, with hoteliers pointing to its 24/7 bot that takes a good share of simple requests and leaves staff to focus on higher-value work.
Best Hotel Chatbots for hotels in Spain 90% recommended by 30 hotels in Spain
#3 of 3
HiJiffy is a top Hotel Chatbots pick among Spain on HotelTechReport, with reviewers pointing to its omnichannel inbox that keeps Booking.com, WhatsApp, website, in-stay chat, and email in one dashboard so teams do not miss requests.
Best Hotel Chatbots for hotels in Germany 95% recommended by 6 hotels in Germany
#3 of 3
HiJiffy is a top Hotel Chatbots pick among hotels in Germany on HotelTechReport for its chatbot that answers the most frequent guest inquiries instantly, so staff can spend less time on routine questions and more on complex requests.
Best Hotel Chatbots for hotels in United States 85% recommended by 14 hotels in United States
#4 of 7
HiJiffy is a top Hotel Chatbots pick among hotels in the United States on HotelTechReport because hoteliers point to its auto-answering of FAQs and custom question routing, so guests can get a specific answer without staff repeating the same reply.
Best Hotel Chatbots for hotels in Italy 73% recommended by 6 hotels in Italy
#4 of 5
HiJiffy is a top Hotel Chatbots pick among hotels in Italy on HotelTechReport, with reviewers pointing to chat that updates sentences when hotel details change and lets teams handle questions from social pages and the website.

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What is HiJiffy?

Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy Hotel Chatbot is an advanced guest communications platform designed to streamline and enhance hotel operations. Leveraging sophisticated AI technology, HiJiffy centralizes multiple communication channels—such as email, social media, and OTAs—into a single, intuitive interface. This integration allows hoteliers to automate guest interactions efficiently, providing 24/7 support that significantly reduces the workload on front desk and customer service staff. By automating FAQs, the chatbot not only cuts operational costs but also boosts booking conversions through real-time engagement. Its seamless compatibility with hotel management systems and notable platforms like Oaky and D-EDGE further enhances its utility, making it a vital tool for modernizing guest experiences and increasing operational efficiency.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of HiJiffy products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by HiJiffy

FAQs

Capabilities

Collect reviews on Trip Advisor and Google

Facilitate the checkout process

Send surveys to monitor guest satisfaction

Generate revenue with upsell & cross sell campaigns

AI powered virtual concierge to answer in-house requests

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Available Add-ons & Modules

AI Booking Assistant

Direct Booking Tools
Let your guests book anytime, anywhere. HiJiffy’s chatbot responds in seconds, 24/7, across all your communication channels. It is a simple way to keep your guests happy with fast, reliable service they can count on.

INCLUDED

HiJiffy Reviews Summary

4.4
Very Good
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiJiffy Hotel Chatbot is the #1 most trending product in the Hotel Chatbots category (out of 40) and the #41 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HiJiffy Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HiJiffy Average HiJiffy

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12

Success Stories

2

References

4

Featured Customers

HiJiffy Case Studies

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Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

Lac-Beauport (Canada)

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AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

Qawra (Malta)

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Chatbot con IA de HiJiffy automatiza el 89 % de consultas y genera 733.000 € en GHT Hotels

Calella (Spain)

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AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement

Surfers Paradise (Australia)

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Lub d achieves an impressive 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement.

Bangkok (Thailand)

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How Hôtel l’Élysée Val d’Europe tripled direct bookings in 2024 with HiJiffy’s widget campaigns

Serris (France)

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How La Butte uses WhatsApp campaigns to prepare for guests' arrival and boost additional sales

Plouider (France)

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Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score

London (United Kingdom)

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How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.

Bilbao (Spain)

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How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality

Val Thorens (France)

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HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.

Funchal (Portugal)

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Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.

Abades (Canary Islands)

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HiJiffy Reviews

Hotelier Rating

Excellent
181
Very Good
41
Average
23
Poor
7
Terrible
5

Property Size

  • X-Small (9)
  • Small (41)
  • Mid-Sized (57)
  • Large (129)
  • X-Large (19)

Country

  • Portugal
    Portugal
    (79)
  • Spain
    Spain
    (31)
  • United Kingdom
    United Kingdom
    (20)
  • France
    France
    (15)
  • United States
    United States
    (14)
  • Thailand
    Thailand
    (11)
  • Philippines
    Philippines
    (9)
  • Canada
    Canada
    (7)
  • Germany
    Germany
    (6)
  • Italy
    Italy
    (6)
  • Australia
    Australia
    (6)
  • Malta
    Malta
    (4)
  • Singapore
    Singapore
    (3)
  • China
    China
    (3)
  • Maldives
    Maldives
    (3)
  • Netherlands
    Netherlands
    (3)
  • Austria
    Austria
    (2)
  • Mexico
    Mexico
    (2)
  • Hungary
    Hungary
    (2)
  • Belgium
    Belgium
    (2)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Greece
    Greece
    (1)
  • Cambodia
    Cambodia
    (1)
  • Andorra
    Andorra
    (1)
  • Botswana
    Botswana
    (1)
  • Georgia
    Georgia
    (1)
  • Switzerland
    Switzerland
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Colombia
    Colombia
    (1)
  • Senegal
    Senegal
    (1)
  • Cameroon
    Cameroon
    (1)
  • Morocco
    Morocco
    (1)
  • Iceland
    Iceland
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Chile
    Chile
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Nepal
    Nepal
    (1)

Region

  • North America
    North America
    (23)
  • Europe
    Europe
    (174)
  • Asia Pacific
    Asia Pacific
    (32)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (3)
  • South America
    South America
    (4)
  • Africa
    Africa
    (5)
10

Helpful canned responses and a well-organized dashboard — with 24-hour limits causing problems

Owner from 5 to 9 room Bed & Breakfast & Inn in Adamas (Cyclades)

Verified
1 days ago
The canned responses along with the campaigns are very helpful for our daily work. In addition, the organization of all the messages from our customers in a well designed dashboard is beneficial for us.
Country Cyclades
Owner
X-Small Hotel
8

Centralized guest communication that frees up hotel teams — reporting could be stronger

DOP from 75-99 room Boutique in Paris (France)

Verified
2 days ago
Managing multiple hotels, I particularly value the ability to centralize and automate guest communication while keeping the solution simple for operational teams. HiJiffy helps us handle recurring requests more efficiently, improve responsiveness and allow hotel teams to focus their time on situations where human interaction really adds value.
Country France
DOP
Mid-Sized Hotel
Carolina from HiJiffy replied
Thank you for the review, and for the thoughtful feedback. Keeping things simple for operational teams across several hotels is something we care a lot about, so it’s great to hear that’s how it feels on your side. We’re glad HiJiffy is taking care of recurring requests and giving your teams more time for the moments where a personal touch really matters. Thank you also for your feedback on multi-property reporting. It’s valuable to hear how groups like yours want to measure performance.
10

Faster guest responses and better reservations — reporting and integrations could go deeper

Head of Technology Strategy and Services from 500+ room City Center Hotel in Abu Dhabi (United Arab Emirates)

Verified
3 days ago
HiJiffy automates guest conversations across OTA channels, our website, social channels and inline chat. Our reservations team handles every chat with prompt, consistent responses. No guest request goes unanswered. Multi-lingual support serves our international guests in their own language and improves satisfaction. We see faster response t...
Country United Arab Emirates
Head of Technology Strategy and Services
X-Large Hotel
Carolina from HiJiffy replied
Hi Lijeesh, Thank you for the 10/10, and for taking the time to write such a thorough review. It’s great to hear HiJiffy is covering every guest touchpoint across your properties, from OTAs and your website to social and inline chat, and that no request goes unanswered. We’re especially glad the multilingual support is helping your international guests feel looked after in their own language.
10

24/7 guest support that frees up staff — but pricing could be better

Director of Marketing and Revenue from 75-99 room Luxury Hotel in Ventnor (United Kingdom)

Verified
6 days ago
HiJiffy efficiently handles the vast majority (98%) of routine questions from guests thinking of booking and who have already booked, and does so 24/7, allowing our reservations and reception teams to focus on personal service for guests. Importantly, HiJiffy readily hands over to a human when it either does not know the answer or when a gu...
Country United Kingdom
Director of Marketing and Revenue
Mid-Sized Hotel
Carolina from HiJiffy replied
Hi Matthew, Thank you for the 10/10, and for such a detailed review. It’s good to hear HiJiffy is handling routine guest questions around the clock and giving your reservations and reception teams more time for personal service. That’s what we built it to do. We’re also glad you called out the human handover. Knowing when to step aside matters as much as answering well. Thank you for the honest feedback on pricing, too. We know there are more options in this space than ever, and we take that seriously. Our aim is for HiJiffy to keep earning its place through results, and we’ll keep investing in the product and support so the value stays clear.
10

Fast replies to guest inquiries — needs human-alert notifications

Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in Sydney (Australia)

Verified
7 days ago
Its accuracy and timeliness replies to our guest's general inquiry. A lot of our inquiries are replied in no time without our guests waiting in case ur reception is busy with check ins and other on hand matters.
Country Australia
Front Office Manager
Large Hotel
1

WhatsApp automation for booking clients — but too inflexible for real operations

CEO from 200 to 499 room Boutique in Nerja (Spain)

Verified
7 days ago
Use WhatsApp as a communication medium to automate conversations with Booking clients and attract them to the stack. For other clients, conversations are cut off and not very useful.
Country Spain
CEO
Large Hotel
Carolina from HiJiffy replied
Thank you for the detailed feedback. This is not the experience we want anyone to have with HiJiffy, and the points you raised deserve a direct answer rather than a general one. Once we cannot identify you through your review, we would like to ask for you to contact your Customer Success Manager directly. We want to work through each of these with actual fixes to help you have the best experience with our product.
9

Strong chatbot and WhatsApp campaigns — booking inside WhatsApp would be better

General Manager from 50-74 room City Center Hotel in Barcelona (Spain)

Verified
8 days ago
HiJiffy is a very solid tool. It is easy to build a knowledge base so the AI chatbot can answer guests with real depth. It integrates with our booking engine, so guests can book directly from the bot. Our WhatsApp messaging campaigns work as nicely as the bot.
Country Spain
General Manager
Mid-Sized Hotel
Carolina from HiJiffy replied
Thank you so much for your review! We're thrilled to hear that the knowledge base is helping your AI chatbot answer guests with real depth, and that both the booking engine integration and your WhatsApp campaigns are working so well for you. We really appreciate your suggestion about completing reservations directly in WhatsApp. Making direct bookings as seamless as possible on every channel is a big focus for us, and we're continuously evolving the platform. Thanks again for your trust in HiJiffy.
7

Efficient cross-platform replies — but responses feel too scripted

Assistant Manager from 200 to 499 room in Luso (Portugal)

Verified
9 days ago
HiJiffy helps us respond to many standard questions across platforms that we don’t have as much control over. The chatbot also allows us to respond to clients across different platforms more efficiently and consistently.
Country Portugal
Assistant Manager
Large Hotel
Carolina from HiJiffy replied
Thank you for your review! We're glad HiJiffy is helping your team handle standard questions more efficiently and consistently across platforms. We're continuously evolving our AI to make every guest conversation feel more natural and personalised, and we have exciting updates coming very soon. We look forward to sharing them with you! Thanks again for taking the time to share your feedback.
8

Intuitive and most times time saving tool.

Receptionist from 5 to 9 room Branded Hotel in Valencia (Spain)

Verified
9 days ago
* Most to-be-clients questions are about basic things that the bot can handle. Saving us a huge deal of time.* From what I can tell, it's pretty intuitive for the client to navigate and get to the point through the chabot.* Easy interface that allows for quick access to old conversations, stats, or information of any kind.
Country Spain
Receptionist
X-Small Hotel
Carolina from HiJiffy replied
Thank you for your review! We're really glad to hear that the chatbot is taking care of guests' most common questions and saving your team so much time, and that the platform makes it easy to find past conversations and stats. We appreciate your suggestions on the interface and on individual agent profiles. Making every guest conversation feel more personal is a big focus for us, and we're continuously evolving the console. Thanks again for taking the time to share your feedback.
10

Faster customer support that builds trust — more languages would help

Assistant Digital Marketing Manager from 200 to 499 room Boutique in Bangkok (Thailand)

Verified
13 days ago
Responding to customers quickly and providing support in their preferred language can significantly improve the customer experience, build trust, and increase the chances of successfully closing more sales.
Country Thailand
Assistant Digital Marketing Manager
Large Hotel
Carolina from HiJiffy replied
Thank you so much for the 10/10 and for taking the time to share your experience! We're thrilled to hear that faster responses in your guests' preferred language are helping you build trust and close more bookings. We've also noted your feedback on language coverage. It's exactly the kind of input that shapes our roadmap. Thanks again for your trust in HiJiffy!
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HiJiffy is a great partner, offering seamless connectivity with our CRM and significant added value for hoteliers through a wide range of modules. Their solution helps hotels enhance the guest experience, streamline communication, and optimise their operations. A reliable partner bringing real value to the hospitality industry!

Question:

What differentiates this product or service from the competition?

Answer:

HiJiffy stands out thanks to its seamless integration with the hotel's digital ecosystem, ensuring smooth connectivity with other key hospitality solutions. Combined with great client support and a strong understanding of hoteliers' needs, this makes HiJiffy a valuable and reliable partner for hospitality professionals.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're looking to centralize guest communication and make the most of mobile messaging, HiJiffy is definitely worth considering. It offers an effective way to manage conversations across channels, with particularly strong use of mobile messaging, especially WhatsApp, to engage with guests and enhance their experience.

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HiJiffy has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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