HiJiffy Hotel Chatbot
4.5 (163 REVIEWS)
HT Score
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jana, Polina, Fandy + 38 more experts recommend HiJiffy
Read RecommendationsHiJiffy Hotel Chatbot
Ranked 2 (out of 25) in Hotel Chatbots
2024 Finalist
HotelTechAwards
Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldSolve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.
91% recommended by 162 hotels
Accor, Leonardo Hotels, Pestana & 159 others
What is HiJiffy?
Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy Hotel Chatbot is an advanced guest communications platform designed to streamline and enhance hotel operations. Leveraging sophisticated AI technology, HiJiffy centralizes multiple communication channels—such as email, social media, and OTAs—into a single, intuitive interface. This integration allows hoteliers to automate guest interactions efficiently, providing 24/7 support that significantly reduces the workload on front desk and customer service staff. By automating FAQs, the chatbot not only cuts operational costs but also boosts booking conversions through real-time engagement. Its seamless compatibility with hotel management systems and notable platforms like Oaky and D-EDGE further enhances its utility, making it a vital tool for modernizing guest experiences and increasing operational efficiency.
Capabilities
Collect reviews on Trip Advisor and Google
Collect reviews on Trip Advisor and Google
Send automated messages to obtain reviews for internal evaluation or external platforms like TripAdvisor or Google.
Facilitate the checkout process
Facilitate the checkout process
Send automated messages to facilitate the check-out process.
Send surveys to monitor guest satisfaction
Send surveys to monitor guest satisfaction
Send guest surveys to measure satisfaction during the stay.
Generate revenue with upsell & cross sell campaigns
Generate revenue with upsell & cross sell campaigns
Send automated messages to suggest personalised upselling and cross-selling campaigns.
AI powered virtual concierge to answer in-house requests
AI powered virtual concierge to answer in-house requests
An AI-powered virtual concierge automatically processes guests' in-stay requests and communicates them to the right team.
Digital check-in
Digital check-in
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception. Adding digital keys is also possible.
Welcome guests with triggered arrival messages
Welcome guests with triggered arrival messages
Automate messages that are triggered before, during or after the check-in stage to enhance the guest experience.
Chat-based Booking
Chat-based Booking
AI virtual assistant guides users through the booking process.
Automatically Answer Common FAQs
Automatically Answer Common FAQs
A virtual assistant powered by conversational AI specialized in hospitality provides information requested by prospective guests.
Manage and reply to conversations
Manage and reply to conversations
Centralise all communication channels in a single inbox
Create and manage campaigns
Create and manage campaigns
Optimise your direct bookings and upselling opportunities
Centralise tickets and manage requests
Centralise tickets and manage requests
Keep a clear overview of all customer queries
Analyse results and guest feedback
Analyse results and guest feedback
Access performance reports and actionable insights
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
HiJiffy Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, HiJiffy Hotel Chatbot is the #2 most trending product in the Hotel Chatbots category (out of 25) and the #51 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
HiJiffy Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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HiJiffy Case Studies
Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score
(United Kingdom)
How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.
Bilbao (Spain)
How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality
Le Lavandou (France)
Leonardo Hotels achieved 93% automation of 281K queries using HiJiffy's conversational AI
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
Porto (Portugal)
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.
Vitoria-Gasteiz (Spain)
References
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
David McLean
Head of Digital @
Emarald Hotel and Resorts
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
David McLean
Head of Digital @
"HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction."
Roberto Martin
Digital Guest Experience Manager @
Grupo Piñero
"HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction."
Roberto Martin
Digital Guest Experience Manager @
Grupo Piñero
Featured Customers
Popularity by Segment
Size
8 | X-Small (1-9 room)
7 | Small (10-24 room)
48 | Medium (25-74 room)
63 | Large (75-199 room)
53 | X-Large (200+ room)
Country
60 | Portugal
26 | Spain
10 | Thailand
10 | United States of America
9 | France
8 | United Kingdom
7 | Philippines
5 | Canada
5 | Italy
4 | China
4 | Colombia
3 | Singapore
2 | Germany
2 | Malta
2 | Netherlands
2 | Australia
1 | Brazil
1 | Switzerland
1 | Andorra
1 | Hungary
1 | Senegal
1 | Cameroon
1 | Morocco
1 | Iceland
1 | South Africa
1 | Austria
1 | Chile
1 | Nepal
1 | Greece
1 | Maldives
1 | Argentina
1 | Belgium
1 | Costa Rica
Type
75 | Luxury Hotels
75 | Resorts
72 | Boutiques
50 | City Center Hotels
39 | Branded Hotels
35 | Bed & Breakfast & Inns
35 | Airport/Conference Hotels
24 | Hostels
24 | Limited Service & Budget Hotels
16 | Extended Stay & Serviced Apartments
11 | RV Parks & Campgrounds
8 | Vacation Rentals & Villas
7 | Casinos
5 | Motels
Region
121 | Europe
26 | Asia Pacific
15 | North America
8 | South America
4 | Africa
2 | Oceania
Category
163 | Hotel Chatbots
109 | Guest Messaging Software
More Products by HiJiffy
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like HiJiffy for its comprehensive automation of guest communications, effectively centralizing multiple communication channels (email, social media, OTAs) into one platform. The tool significantly enhances the guest experience by providing 24/7 support, often reducing front desk and customer service workload. Key benefits include improving booking conversions, reducing operational costs by automating FAQs, and offering real-time engagement. However, there are mixed reviews about language customization and specific AI responses, highlighting areas for potential enhancement.
AI-generated from the text of customer reviews
Looking for specific info?
10
Superb chatbot for Hotel - Highly recommended
Group MarTech Specialist from 100 to 199 room Boutique in Chaweng (Thailand)
Verified
7 days ago
HiJiffy has a complete and efficient chat function and features, comprehensive reports, a fully committed implementation team, and quick response support.
Thailand
Thailand
Group MarTech Specialist
Large Hotel
7
HiJiffy chat is great!
reservations supervisor from 100 to 199 room Boutique in Mariposa (United States of America)
Verified
7 days ago
We love using the chat to communiate with our guests. I love that you can edit the reply after sending, since we all make mistakes sometimes. I also like how fast the responses post. Most of our guests enjoy using the chat to get a fast reply!
United States of America
United States of America
reservations supervisor
Large Hotel
10
Since we have Hijiffy the relation with our guest has increase remarkably and we had automaze at the same time that humanized the experience.
Marketing Director from 200 to 499 room Branded Hotel in Cala Galdana (Balearic Islands)
Verified
7 days ago
The relation with the staff and the way allways assist you to improve. We recentlly set VC with whats app and is a success.
Balearic Islands
Balearic Islands
Marketing Director
X-Large Hotel
8
The tool that centralised and revolutionised digital communication with customers
Marketing Assistant from 200 to 499 room Boutique in Guia (Portugal)
Verified
7 days ago
Imagine speaking with all the customers who get in touch with you in your website, facebook messenger, google or whatsapp in one place. Additionally automate around 80% of conversations with your customers. In a business with multiple touchpoints and requirements to meet multiple needs such as hospitality, having Hijiffy helps us to provide...
Portugal
Portugal
Marketing Assistant
X-Large Hotel
9
Excellent chatbot
Brand Manager from 50-74 room Boutique in Kruger National Park (South Africa)
Verified
1 months ago
Setting up the responses for the live chat was super easy, as well as loading the chat onto our website. It's great to see the bookings made as a result of the chat. Their customer service is excellent and very helpful. Turnaround time is quick and responsive.
South Africa
South Africa
Brand Manager
Medium Hotel
10
Hotel chatbots
Guest Experience Manager from 50-74 room Bed & Breakfast & Inn in Le Brassus (Switzerland)
Verified
1 months ago
The assistance to guests, making processes smoother, and offer personalized recommendations, which enhances customer satisfaction and frees up staff to focus on more complex tasks.
Switzerland
Switzerland
Guest Experience Manager
Medium Hotel
10
Good tool
Sales assistant from 100 to 199 room Boutique in Funchal (Portugal)
Verified
1 months ago
Hijiffy has been a great tool to save time, and give good feedback to our clients without worrying. Great also to let us know what they think about us and improve our service.
Portugal
Portugal
Sales assistant
Large Hotel
9
Chatbots Hijiffy
chief financial officer from 200 to 499 room Airport/Conference Hotel in El Prat de Llobregat (Spain)
Verified
1 months ago
The most important to use is for give quickly answer to guest 24/07.
We would like to offer all information as soon as possible to make the decision to stay in our hotel.
Spain
Spain
chief financial officer
X-Large Hotel
9
Great system with helpfull cuspomer support. Great service and help from the team.
Commercial Strategy Executive from 100 to 199 room City Center Hotel in Sliema (Malta)
Verified
2 months ago
All chats (facebook, instagram, website) being summarized on one back end is very helpful, the chatbot provides prompt responses to guest queries. The chatbot function created much higher demand in guests queries which helps to clarify guest requests prior booking and arrival. The HiJiffy chatbot provides prompt responses to guest queries,...
Malta
Malta
Commercial Strategy Executive
Large Hotel
10
Straightforward, easy to setup, continuous innovation and features
IT Administration from 200 to 499 room Boutique in Funchal (Portugal)
Verified
2 months ago
Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge...
Portugal
Portugal
IT Administration
X-Large Hotel
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