HiJiffy Hotel Chatbot

Ranked 3 (out of 27) in Hotel Chatbots

Hotel Chatbots

The #1 Guest Communications Hub to boost revenue, tackle staff shortage and improve the customer exp...

Ratings Snapshot

Certificate of Excellence
Read 101 reviews
HTR Score icon
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 27 in Hotel Chatbots

Ease of Use
Customer Support
Verified Customer Support

HiJiffy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts 33 verified reviews
  • Luxury Hotels 28 verified reviews
  • Boutiques 20 verified reviews
  • Branded Hotels 17 verified reviews
  • City Center Hotels 15 verified reviews
  • Hostels 7 verified reviews
  • Bed & Breakfast & Inns 4 verified reviews
  • Limited Service & Budget Hotels 4 verified reviews
  • Vacation Rentals & Villas 3 verified reviews
  • RV Parks & Campgrounds 3 verified reviews
  • Airport/Conference Hotels 2 verified reviews
  • Extended Stay & Serviced Apartments 1 verified reviews
  • Motels 1 verified reviews

HiJiffy Hotel Chatbot Overview

HiJiffy Hotel Chatbot Overview

HiJiffy is a Guest Communications Hub that boosts the hotel's revenue through increased direct bookings and upselling opportunities. The platform features an AI-powered conversational Booking Assistant - available 24/7 across all communication channels - that automatically answers more than 80% of guest queries and a Virtual Concierge - available from the pre-stay stage until the guests’ depart...

About HiJiffy View website

Founded in 2016 | Headquarters in Lisboa, Portugal | 20 employees

HiJiffy was born with the mission to provide an automated, personalised and centralized service to support hotel deliver an improved guest experience. Today, +...

Other Products by HiJiffy

Integrates with

  • Booking Engine
  • Hotel Reservations Systems
  • Digital Marketing Agencies
Browse integrations (46 verified)

What customers love about HiJiffy Hotel Chatbot

Like 92% recommend

Vice President of ECommerce

One of the best chatbots we found after we used few. Accuracy levels keep getting better as system learns. One function we love is how the various Questions are divided into various areas of hotel/functions. Cheers


Our client satisfaction increased since we use HiJiffy. It's efficient and allows integration with a lot of channels. We're happy with the amount of bookings that the virtual assistant is making. It did 20 bookings in th...

VP Revenue Management

The solution is great. Efficient, easy to use, and very effective. We are very satisfied and so far looks like our guest loves it. The Chatbot helped to close a lot of bookings since we start to work together.

Senior Communications Manager

HiJiffy's chatbot exceeded our expectations. Their 24/7 customer care automatically responded to, and handled, about 70% of all of our clients' queries. We've integrated into our Facebook account and on our website, all ...

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Expert Q&A and Partner Recommendations


What does this product or service do well?


Communication and response time are key elements when a customer is having some questions regarding a potential direct booking. While they are staying at the property they will also consider having an extra service or some more questions. Hijiffy is able to solve this two points with both their chat...

by Damien Cazabonne (Mews) on December 08, 2022

See more answers (26)

What differentiates this product or service from the competition?


Quickness of answer from the AI powered chatbot helps increase direct bookings from a side. Guest journey is improved by the in stay virtual concierge helping the guest to level up his journey making both hoteliers and travellers happier. From the hotelier side their professional dashboard also help...

by Damien Cazabonne (Mews) on December 08, 2022

See more answers (26)

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?


If you are looking for a tool helping you drive more direct booking from your web, reducing manual actions and avoiding human error, Hijiffy chatbot would be a good fit. In case you focus more your attention on in stay improved guest experience, it would also meet perfectly your expectations.

by Damien Cazabonne (Mews) on December 08, 2022

See more answers (26)
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+ 24 recommend
Recommended by Show More (22)


Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features