HiJiffy Hotel Chatbot

4.5 (161 REVIEWS)

HTR Score icon
HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jana, Polina, Fandy + 38 more experts recommend HiJiffy

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HiJiffy Hotel Chatbot

4.5 (161 REVIEWS)

Ranked 3 (out of 25) in Hotel Chatbots

2024 Finalist HotelTechAwards

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.

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Ratings Summary

4.5
Very Good
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiJiffy Hotel Chatbot is the #1 most trending product in the Hotel Chatbots category (out of 25) and the #44 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HiJiffy Hotel Chatbot
Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2024, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more.

Capabilities

Collect reviews on Trip Advisor and Google

Facilitate the checkout process

Send surveys to monitor guest satisfaction

Generate revenue with upsell & cross sell campaigns

AI powered virtual concierge to answer in-house requests

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HiJiffy Average HiJiffy

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No matching results

5

Success Stories

4

References

6

Featured Customers

Popularity by Segment

Size

4 | X-Small (1-9 room)

7 | Small (10-24 room)

47 | Medium (25-74 room)

51 | Large (75-199 room)

65 | X-Large (200+ room)

Country

61 | Portugal

28 | Spain

10 | Thailand

10 | Philippines

9 | France

8 | United Kingdom

8 | United States of America

5 | Canada

5 | Italy

4 | Colombia

2 | China

2 | Netherlands

2 | Germany

2 | Australia

2 | Hong Kong

2 | Singapore

1 | Andorra

1 | Austria

1 | Hungary

1 | Senegal

1 | Cameroon

1 | Morocco

1 | Iceland

1 | South Africa

1 | Brazil

1 | Egypt

1 | Greece

1 | Netherlands Antilles

1 | Maldives

1 | Malta

1 | Belgium

1 | Argentina

Type

57 | Luxury Hotels

55 | Resorts

33 | Boutiques

30 | Branded Hotels

26 | City Center Hotels

20 | Hostels

10 | Bed & Breakfast & Inns

9 | RV Parks & Campgrounds

6 | Limited Service & Budget Hotels

5 | Extended Stay & Serviced Apartments

5 | Motels

5 | Vacation Rentals & Villas

4 | Airport/Conference Hotels

3 | Casinos

Region

122 | Europe

27 | Asia Pacific

13 | North America

6 | South America

4 | Africa

2 | Oceania

1 | Middle East

1 | Central America

Category

161 | Hotel Chatbots

108 | Guest Messaging Software

More Products by HiJiffy

https://ucarecdn.com/5862d39f-51e2-4c3d-aa93-c69baaba67f1/
https://ucarecdn.com/805bd090-93b5-4177-bb12-374016f697bd/-/crop/1472x920/6,0/-/preview/

Hotelier Rating

Excellent
136
Very Good
23
Average
13
Poor
4
Terrible
2

Property Size

  • X-Small (4)
  • Small (7)
  • Medium (47)
  • Large (51)
  • X-Large (65)

Country

  • Portugal
    Portugal
    (61)
  • Spain
    Spain
    (28)
  • Thailand
    Thailand
    (10)
  • Philippines
    Philippines
    (10)
  • France
    France
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • United States of America
    United States of America
    (8)
  • Canada
    Canada
    (5)
  • Italy
    Italy
    (5)
  • Colombia
    Colombia
    (4)
  • China
    China
    (2)
  • Netherlands
    Netherlands
    (2)
  • Germany
    Germany
    (2)
  • Australia
    Australia
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Singapore
    Singapore
    (2)
  • Andorra
    Andorra
    (1)
  • Austria
    Austria
    (1)
  • Hungary
    Hungary
    (1)
  • Senegal
    Senegal
    (1)
  • Cameroon
    Cameroon
    (1)
  • Morocco
    Morocco
    (1)
  • Iceland
    Iceland
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Egypt
    Egypt
    (1)
  • Greece
    Greece
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Maldives
    Maldives
    (1)
  • Malta
    Malta
    (1)
  • Belgium
    Belgium
    (1)
  • Argentina
    Argentina
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (122)
  • Asia Pacific
    Asia Pacific
    (27)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (6)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (4)
3

good but not great

GM from 100 to 199 room Airport/Conference Hotel in Case Nuove (Italy)

Verified
13 days ago
The system works quite well. Sometimes the notifications are duplicated. Unwelcome marketing activity on the chat
Country Italy
GM
Large Hotel
10

The best tool to help our guests 24/7

Directrice Commerciale from 100 to 199 room Branded Hotel in Cannes (France)

Verified
13 days ago
We no longer loose any visitor which come on our websites !The bot is very usefull for them and for our team as well
Country France
Directrice Commerciale
Large Hotel
Tiago from HiJiffy replied
Thank you very much for your kind words. We do work hard every day to improve our solution’s capabilities and it is thanks to the success of our clients that we can keep on improving and delivering new features.
10

Friendly interface and enhanced messaging service to communicate with our guests.

Director of Operations from 100 to 199 room Resort in (Canada)

Verified
20 days ago
It has enhanced our guest support, providing efficient service 24/7. We highly recommend it for its reliability and user-friendly interface. We are highly satisfied with Hijiffy as our hotel's chatbot solution. It has greatly improved guest interaction and support by providing prompt and efficient service around the clock. They helped us wi...
Country Canada
Director of Operations
Large Hotel
10

The chatbot is a time-saver for our hotels teams.

Trainee eCommerce & Digital Marketing from 500+ room in Ratingen (Germany)

Verified
20 days ago
First of all, the console for managing conversions is very user- friendly. Our team members are truly enjoying to work with it. It is also easy to track all important metrics due to well-organized dashboard with reports. Furthermore, it is always possible to contact the support team and get some answers/recommendations directly.
Country Germany
Trainee eCommerce & Digital Marketing
X-Large Hotel
Tiago from HiJiffy replied
We're delighted to receive such positive feedback. Many thanks for your comments! We're focused on sharpening our AI-powered solution and improving its capabilities, not only for a better guest experience but also for the entire staff team.
10

Live Chat

Sales Director from 200 to 499 room Hostel in Lisboa (Portugal)

Verified
20 days ago
Great tool to be always available to chat with our Guests in a fast and easy way, Perfect for our Clients.
Country Portugal
Sales Director
X-Large Hotel
Tiago from HiJiffy replied
We're delighted to receive such positive feedback! Many thanks for your comments. We're very focused on sharpening our AI-powered solution and improving its capabilities, not only for a better guest experience but also for the entire staff team.
10

HiJiffy is as useful and friendly as it's team

Owner from 5 to 9 room Luxury Hotel in Adamas (Greece)

Verified
23 days ago
We have used EasyWay for two years and after it's retirement, we selected HiJiffy Messaging and Chatbot, because of the friendliness of it's team (they are perfect) and the capabilities it has. It's extremely useful to gather all the customer communication channels (Whatsapp, Booking.com, Facebook, Instagram, Webchat) into one platform. In...
Country Greece
Owner
X-Small Hotel
9

Preferred partner to create unique experiences

Revenue Manager from 100 to 199 room Hostel in Estoril (Portugal)

Verified
25 days ago
Hijiffy is a great partner and its solutions help us create a unique experience. We do not have unlimited human resources, therefore these solutions help a lot in managing the customer journey.
Country Portugal
Revenue Manager
Large Hotel
10

Excellent partner to work with

Senior Manager - Call Center & Reservations from 500+ room Casino in Lungsod ng Parañaque (Philippines)

Verified
26 days ago
Our property and HiJiffy have been partners since 2018 for Hotel Chatbot and working with them since the start up phase of their company has always been smooth sailing. Tiago and the rest of his team were very hands on even on post launch of the product. They were very open to our ideas and recommendations. After sales support is indeed sup...
Country Philippines
Senior Manager - Call Center & Reservations
X-Large Hotel
8

Job on going

Omnichannel Reservations Supervisor from 500+ room Luxury Hotel in Funchal (Portugal)

Verified
26 days ago
It is a product that can give companies the added value of not allowing the customer to feel helpless. At the same time that we respect the customer space, we also offer the comfort of having the support of a virtual assistant to help clarify concepts/products/services.
Country Portugal
Omnichannel Reservations Supervisor
X-Large Hotel
Tiago from HiJiffy replied
Many thanks for your comments! We are very focused on sharpening our AI-powered solution and improving its capabilities, not only for a better guest experience but also for the entire staff team.
10

A real help for our front office and reservations team

Digital Marketing Manager from 200 to 499 room Luxury Hotel in Sagres (Portugal)

Verified
26 days ago
We are working since many years with Hijiffy and we really appreciate the excellent support and especially the very good relationship between us.
Country Portugal
Digital Marketing Manager
X-Large Hotel
Tiago from HiJiffy replied
We're delighted to receive such positive feedback. Many thanks for your comments! We're very focused on sharpening our AI-powered solution and improving its capabilities, not only for a better guest experience but also for the entire staff team.
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