Canary AI Webchat

4.8 (16 REVIEWS)

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Matt, Sarah, Ines + 57 more experts recommend Canary Technologies

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Canary AI Webchat

4.8 (16 REVIEWS)

Unranked in Hotel Chatbots

AI chatbot to boost bookings & reduce calls

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What is Canary Technologies?

Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Turn website visitors into booked travelers with AI Webchat, your virtual guest services agent. Automatically answer questions while travelers browse your hotel website, increasing direct bookings and saving staff time.

View website

Capabilities

INCREASE DIRECT BOOKINGS

SAVE STAFF TIME

BUILD YOUR MARKETING DATABASE

SPEAK THEIR LANGUAGE

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Canary Technologies Reviews Summary

4.8
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.2/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Canary AI Webchat is the #3 most trending product in the Hotel Chatbots category (out of 27) and the #71 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Canary Technologies Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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37

Success Stories

7

References

16

Featured Customers

Canary Technologies Case Studies

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How Best Western Coral Hills Increased Revenue and Drove 2x More Google Reviews with Canary

St. George (United States of America)

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84% Fewer Chargebacks & Faster Check-ins: How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary

Truckee (United States of America)

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How Hotel 1620 Plymouth Harbor Streamlined Operations and Increased Revenue with Canary

Plymouth (United States of America)

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How Surfside Hotel and Suites Increased Guest and Staff Satisfaction Through Canary’s Guest Management System

Provincetown (United States of America)

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How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging

San Francisco (United States of America)

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Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn

Orlando (United States of America)

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How the Residence Inn Rehoboth Beach Increased Staff Tips by 5X

Rehoboth Beach (United States of America)

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Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration

Miami (United States of America)

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How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping

Kissimmee (United States of America)

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How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months

Cocoa Beach (United States of America)

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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

FenwickIsland (United States of America)

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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)

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How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

FenwickIsland (United States of America)

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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

San Francisco (United States of America)

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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Accord (United States of America)

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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)

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How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

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How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Whistler (Canada)

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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Hyannis (United States of America)

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How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Anaheim (United States of America)

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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Eagar (United States of America)

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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

London (United Kingdom)

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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

Las Vegas (United States of America)

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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

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How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

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Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Monastir (Tunisia)

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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

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Canary Technologies Reviews

Hotelier Rating

Excellent
2357
Very Good
152
Average
75
Poor
31
Terrible
14

Property Size

  • X-Small (27)
  • Small (54)
  • Medium (467)
  • Large (1298)
  • X-Large (770)

Country

  • United States of America
    United States of America
    (1957)
  • Canada
    Canada
    (300)
  • Mexico
    Mexico
    (41)
  • Australia
    Australia
    (39)
  • United Kingdom
    United Kingdom
    (39)
  • Singapore
    Singapore
    (19)
  • Bahamas
    Bahamas
    (19)
  • Italy
    Italy
    (18)
  • Jordan
    Jordan
    (10)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (8)
  • India
    India
    (7)
  • Malaysia
    Malaysia
    (6)
  • France
    France
    (6)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Spain
    Spain
    (6)
  • Czech Republic
    Czech Republic
    (5)
  • Ireland
    Ireland
    (5)
  • Colombia
    Colombia
    (5)
  • Puerto Rico
    Puerto Rico
    (5)
  • Japan
    Japan
    (4)
  • Kenya
    Kenya
    (4)
  • China
    China
    (4)
  • Barbados
    Barbados
    (4)
  • Hungary
    Hungary
    (3)
  • Bahrain
    Bahrain
    (3)
  • Netherlands Antilles
    Netherlands Antilles
    (3)
  • Egypt
    Egypt
    (3)
  • Cayman Islands
    Cayman Islands
    (3)
  • Philippines
    Philippines
    (3)
  • French Polynesia
    French Polynesia
    (3)
  • Brazil
    Brazil
    (3)
  • Greece
    Greece
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Hong Kong
    Hong Kong
    (3)
  • Qatar
    Qatar
    (3)
  • Belgium
    Belgium
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (2)
  • Portugal
    Portugal
    (2)
  • Austria
    Austria
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Maldives
    Maldives
    (2)
  • Guatemala
    Guatemala
    (2)
  • Switzerland
    Switzerland
    (1)
  • Panama
    Panama
    (1)
  • Germany
    Germany
    (1)
  • Tunisia
    Tunisia
    (1)
  • Saint Kitts and Nevis
    Saint Kitts and Nevis
    (1)
  • Thailand
    Thailand
    (1)
  • Aruba
    Aruba
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Burkina Faso
    Burkina Faso
    (1)
  • Oman
    Oman
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Malawi
    Malawi
    (1)
  • Bulgaria
    Bulgaria
    (1)

Region

  • North America
    North America
    (2298)
  • Europe
    Europe
    (95)
  • Asia Pacific
    Asia Pacific
    (52)
  • Oceania
    Oceania
    (42)
  • Middle East
    Middle East
    (25)
  • South America
    South America
    (14)
  • Central America
    Central America
    (47)
  • Africa
    Africa
    (7)
10

Hotel Chatbots

Front desk Agent from 25-49 room Bed & Breakfast & Inn in Accord (United States of America)

Verified
2 months ago
Live bots are very useful when not knowing exactly how to word something correctly. The chat bot helps to give the correct support to the guest, also to help with whatever service is needed. When a guest is booking with the hotel, is make it easier to reply quickly with a check in link using the live chat. This was a very smart website buil...
Country United States of America
Front desk Agent
Medium Hotel
10

Canary is amazing.

Front desk clerk from 25-49 room Boutique in Apalachicola (United States of America)

Verified
2 months ago
I love canary. You can message the guest and chat with them about anything. It also lets you get information before they arrive . This makes check in when they arrive so much smoother and faster.
Country United States of America
Front desk clerk
Medium Hotel
8

With Canary, I find that interacting with our guests has become a lot easier.

Front Desk Agent from 100 to 199 room City Center Hotel in Jupiter (United States of America)

Verified
2 months ago
I like how Canary allows us to send guests a way to place a vote and give their own opinion(s) on our resort.
Country United States of America
Front Desk Agent
Large Hotel
8

This guest messaging tool is very helpful in making preparations for incoming guests and addressing guest issues or complaints in a timely and efficient manner.

Front Desk from 100 to 199 room Bed & Breakfast & Inn in Kansas City (United States of America)

Verified
2 months ago
I particularly like that the chat bot automatically will send texts to guests and make that initial contact so guests can feel more comfortable asking questions or making requests.
Country United States of America
Front Desk
Large Hotel
10

Awesome

Owner from 75-99 room Boutique in Paso Robles (United States of America)

Verified
2 months ago
Fast to respond, always answers and reply. Leaves a report to fall back on. thank you. Thank you.
Country United States of America
Owner
Large Hotel
10

Guest messaging software

Concierge from 75-99 room Luxury Hotel in Surfside (United States of America)

Verified
2 months ago
I like that the guest messaging software if very user friendly. It easily intergrates with the system and is easy to train people on too.
Country United States of America
Concierge
Large Hotel
10

Helpful tool

Front desk from 75-99 room Bed & Breakfast & Inn in Santa Fe (United States of America)

Verified
2 months ago
Helps with the check-in process. Easier guest communication. Helps to see what you are working with once you get into work. Also pre checking in guests save alot of time when you are busy.
Country United States of America
Front desk
Large Hotel
8

Easy peasy

Front desk from 75-99 room Bed & Breakfast & Inn in Red Deer (Canada)

Verified
2 months ago
I like it is more interactive with guests and the smart bot replying is convenient when its busy. Wish more guests would use it.
Country Canada
Front desk
Large Hotel
10

Credit Card Authorization

Telephone Operator from 200 to 499 room Branded Hotel in Tamuning (Mariana Islands)

Verified
2 months ago
Well, I can send credit card authorization form to our guest just by getting their email addresses or phone numbers and then they will send back to us.
Country Mariana Islands
Telephone Operator
X-Large Hotel
10

Canary Technology has been an excellent partner, providing user-friendly solutions that streamline upsells and enhance the guest experience.

Front Desk Agent from 200 to 499 room Luxury Hotel in Monticello (United States of America)

Verified
2 months ago
Working with Canary Technology has been seamless. Their tools have helped us streamline guest upsells, increasing incremental while enhancing the guest experience. The platform is user-friendly, reduces manual processes, and ensures operational efficiency. We've seen a noticeable boost in guest satisfaction and engagement since implementing...
Country United States of America
Front Desk Agent
X-Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation

Partners say

Industry experts recommend Canary Technologies for its high level of customization, secure digital solutions, and user-friendly interfaces. Its modular approach allows hotels to pick solutions like contactless check-in, upselling, and digital tipping individually or as a cohesive suite, making it adaptable for any property type. Known for significantly reducing fraud and increasing revenue, Canary's PCI Level I compliance and focus on security and simplicity stand out.

AI-generated from the text of customer reviews

Guest Experience
Customizability
User-Friendliness
Seamless Integration
Revenue Boost
Expert Support
Fraud Prevention
Single Platform
Ease of Setup
Security
Negative - Over-Reliance on Digital Solutions
Question:

What does this product or service do well?

Answer:

Canary Technologies is a one-stop-shop. It works really well to help hoteliers better manage their guest journey and also helps with guest communication. The platform gives great benefits to staff, guests, and hoteliers alike It's straightforward to use. They continue to innovate putting out new top-class modules!