Regional Head | Supply | Network Management

3 months ago

Verified

... The team always gives high co-operation. It feels so great working with the RateGain Team ...

Manager

3 months ago

Verified

... Rategain's wide range of connected channels and quick TAT to onboard any new one has really helped our distribution strategy to be optimized. Also, its support in customised solutions for specific ...

Manager

3 months ago

Verified

... In time support Ownership of Issues Detailed RCAs KAM Reachability Exhaustive Tool ...

Sales Manager

3 months ago

Verified

... Ease of use with which I can solve the problem is commendable. It does not require a lot of training. ...

Senior Executive

3 months ago

Verified

... Quick Turnaround time, awesome customer service ...

Listing Executive

3 months ago

Verified

... Quick Turnaround time. Awesome customer service. ...

Distribution

3 months ago

Verified

... The support system is amazingly excellent. ...

Hotel Distribution Executive

3 months ago

Verified

... Resolution of problems ...

Revenue Manager

2 months ago

Verified

... Although the company is leading on distribution platforms but hospitality still has lots of offline businesses which needs to abe automated. ...

Assistant E-Commerce Manager

4 months ago

Verified

... Easy to control on the room allotment and also rate management. keep track on the room night pick up for OTA that had mapped with rategain ...

Revenue Manager

4 months ago

Verified

... Quick connectivity, quick update. It takes less than a minute for any update. Great smart distribution. Smart Distribution offering is good for demand discovery specifically in post covid times. Optima provides real time rates and accurate data for business decisions. Nikhil and Nishchay has been very helpful ...

Reservation Associate

4 months ago

Verified

... -The channel manager assigned to us is helpful always. -24 hrs help desk is really a great help -Easy to use and can access easily ...

EXECUTIVE

3 months ago

Verified

... 1. RateGain Very user-friendly interface, makes it easier for the user to get a hang of it. Constant updates to make bulk onboarding easier. 2.Their priority resolution and 24*7 availability on ...

3 months ago

Verified

... Quick Turnaround time. Awesome customer service. Smooth connectivity through channel manager. The speed of uploading on different channels especially OTA front has been good compared to other ...

Manager

3 months ago

Verified

... Great Hospitality Product ...

Sr. Listing Executive

3 months ago

Verified

... 1. RateGain Very user-friendly interface makes it easier for the user to get a hang of it. Constant updates to make bulk onboarding easier. 2. Their priority resolution and 24*7 availability on ...

Online Distribution

4 months ago

Verified

... => Continue to develop innovation in order to compete with your competitors => Great support from your team please continues to be maintained. ...

Team Manager

3 months ago

Verified

... Good implementation capabilities ...

Revenue Manager

14 months ago

Verified

... The team provides great consultancy on top of the tools being so user friendly. Love the optima real time refresh option and ability to use it on the go. ...

CEO

2 months ago

Verified

E-Commerce Manager

3 months ago

Verified

... They insist to success with their partners and they keep their follow up always on , i appreciate all their team over three years they made everything sample and very quick ...

Senior Executive-Quality

4 months ago

Verified

... *Easy to use. *Supporting Customer care team. *Inbuild dashboard- All properties progress. *Quick Access - 1 Click Hotel Close out features. * Reservation status in excel file. ...

Front Office Manager

3 months ago

Verified

... The product is a very helpful tool and it is easy to use once you get familiar with the functions and get used to it but what I like the most is the 5 star service that you can get, whatever the concern and whenever you need it. I highly ...

Ecommerce Sale

4 months ago

Verified

... convenient and fast, but misunderstanding when issue happen ...

Revenue Manager

4 months ago

Verified

... Rate structure and channel manager . Nothing else revenue is easy to set up. help is good. support is prompt. Live chat is very heplful. ...

CEO & Manager

2 months ago

Verified

... Support online available 24/7 - live chat not robot who is always willing to help as possible with follow up. ...

Assistant Reservations Manager

4 months ago

Verified

... Nothing really special to mention. But if possible, please offer more remote training lectures on how to make good use of rateGain deeply. ...

Revenue Manager

2 months ago

Verified

... We were previous user of RateGain's Channel Manager but was changed 2 years ago. This year, we had returned to them as our Channel Manager and the reconnection was done seamlessly. What truly sets them apart is their exceptional customer service support, consistently addressing our needs promptly and with a personalized ...

Deputy Reservations and Revenue Lead

4 months ago

Verified

... The purposeof channel manager is to handle high volume of reservations coming in and out without having to worry and this one does the job extremely well. Hd nothing to worry about and when a couple ...

Regional Director of Revenue Management

3 months ago

Verified

... Price derivatives could be percentage and/or value combined. Our Customer Success Partner, Rosaline is really helpful. She goes above and beyond to assist the property. ...

Director of Revenue

3 months ago

Verified

... Great Channel Manager with easy chat support feature ...

Reservation Manager

4 months ago

Verified

... I'd like to provide support for email reply, and a little bit faster, in case the hotel continues to operate . ...

Rsv & Ecom Spv

3 months ago

Verified

... How to updated the inventory or rate, make it easier. To yield up. Report, I need to learn more again. ...

Revenue and E-commerce Supervisor

3 months ago

Verified

... - It's easy to navigate and the dashboard is so helpful. Your customer support is great. We can reach out to them anytime. They always give us time weekly to catch up and ask if there are any ...

Ecommerce Manager

3 months ago

Verified

... The connection to log in need faster, the set up connection to OTAS extranet need more easier, Can improve for promotion set up for every single OTAS ...

14 months ago

Verified

... Rate stracture and channel manager . Nohting else revenue is easy to set up. help is good. support is promt. Live chat is vry haplfull . ...

Sales manager

14 months ago

Verified

... RateGains account team provides great support and is available whenece required. Channel manager provides quick updates of rates across all partners ...

Director of e-commerce

4 months ago

Verified

... Please change chatbot help center with real human, at least after we verify the needs. Sometimes it's very annoying when you need urgent help but chatbot answering you. Also, please ask your new team Raymond ...

Reservation Executive

4 months ago

Verified

... Rate Gain is very user friendly and when we want to amend the rates we can do and the BDM and rate gain staff are we kind and they are always ready to help any time. ...

4 months ago

Verified

... I did not experience any trouble using it, customer service is also available and easy to contact whenever you needed. ...

Reservations Supervisor

3 months ago

Verified

... Thank you for always being on hand to offer help. Your support has been nothing short of incredible, answering questions and being flexible with your time! I especially appreciate you coming up with ...

Reservation Manager

3 months ago

Verified

... In general,I can say that my favorite channel Manager. I cay that the team they are all very helpful, easily to approach and they are all professionals. They action to resolved the issues on the ...

Associate Director of Revenue

3 months ago

Verified

... Support from the RateGain Customer Success team, Analytical Dashboard, Easy to push rates & inventory, extensive rate shopping data, parity report. ...

Manager

3 months ago

Verified

... Ease to access & very helpful very supportive team via chat also, optima gives required information. ...

Listing Manager- Global Team

3 months ago

Verified

... Outstanding Experience for the services provided by Rategain ...

Revenue Manager

3 months ago

Verified

... RateGain's Channel Manager is particularly valued for a few key features that make it stand out for hotel and hospitality management. Here are some aspects that users and experts often find most beneficial: Real-Time Updates: One of the standout features is its ability to synchronize rates, availability, and inventory across multiple OTAs (Online Travel Agencies) and booking channels in real-time. This reduces the risk of overbooking or double bookings and allows hotels to manage pricing dynamically. Comprehensive Channel Connectivity: RateGain offers a wide network of connected channels, from popular OTAs to niche travel booking platforms. This means hotels can reach a broader audience without manually updating each channel. Revenue Management Integration: The platform has robust analytics and reporting tools that help hotels with revenue management. Insights derived from RateGain’s data allow hotels to make informed pricing decisions and adjust rates based on demand, competition, and market trends. User-Friendly Interface: RateGain’s Channel Manager has a straightforward, intuitive interface, which makes it accessible for staff with varying tech experience. It’s designed to streamline workflows, reducing the time spent managing multiple booking channels. Automated Pricing: RateGain’s Rate Shopper feature can dynamically adjust room rates based on competitor pricing and demand fluctuations, enabling hotels to optimize their pricing strategies automatically. Customer Support and Reliability: RateGain is known for providing strong customer support and maintaining high ...

Sales manager

3 months ago

Verified

... The support team in Indonesia that helpful for my question and request. The product itself is reliable and easy to use ...

Front Office Manager

3 months ago

Verified

... Being using the channel manager since 2019, and so far the system working well. there is a migration to new system of RateGain on this year as well. ...

Regional Distribution Analyst

3 months ago

Verified

... Certainly the manual nature of mapping and uploading ARI/RD mapping sheets could be improved. Also there should be a functionality to bulk delete products off the Products&Linking page. While at this ...

Associate Director Revenue

2 months ago

Verified

... Rezgain is very useful for our hotel. Unique Product. Best service. Lightening quick respone for rate and inventory changes. Definitely recommed. Rezgain has been incredibly beneficial for our hotel ...

Hotel Manager

2 months ago

Verified

... We have some booking not interface with PMS and waiting long time to solved the case. Then sometime booking not cut allottment. ...

Front office Manager

2 months ago

Verified

... Excellent Support of Rategain team Mr Suyesh and Ms Sharva ...

Cluster Revenue Manager

2 months ago

Verified

... Simplifying the user interface can improve user experience, particularly for new users. A more intuitive layout, customizable dashboards, and more comprehensive tutorials could help users navigate the platform more easily. Expanding integration with more Property Management Systems (PMS) and other third-party software can provide users with a smoother workflow and reduce manual data entry. Enhancing data analytics and reporting features can offer deeper insights into performance metrics. Users could benefit from more customizable reports and real-time analytics to help inform pricing strategies. Increasing automation options for pricing updates and inventory management could save users time and reduce the likelihood of errors. Implementing more intelligent pricing algorithms that adjust based on demand forecasts could also be beneficial. Improving the mobile interface or developing a dedicated mobile app would allow users to manage their channels on the go effectively. Enhancing customer support options, such as live chat or 24/7 availability, can improve user satisfaction and help resolve issues more efficiently. Providing more comprehensive training modules or webinars ...

Director of Sales

2 months ago

Verified

... As a user of RateGain channel manager for 5 years, I find that the platform is relatively easy to use. The live chat support is handy if you have questions, require assistance or guidance during office hours and weekends and the current ...

Cluster Revenue Manager

2 months ago

Verified

... CM sometimes become slow. May be due to high operations time. Please get this resolved on priority. Rest all good. ...

Asst. Revenue Manager

2 months ago

Verified

... Suyash Tyagi is truly one of the most helpful individuals I’ve had the pleasure of working with. Whether he is in the office or on leave, he never hesitates to assist. He is always available to ...

Revenue Executive

2 months ago

Verified

... One area for improvement in RateGain Channel Manager could be enhancing the user interface to make it even more intuitive for new users. Additionally, expanding the customization options for ...

FOM

2 months ago

Verified

... We can quickly / easily update all things in this channel manager. Rate and inventory flow at the same time. this is very helpful for us. ...

Assitant Reservation Manager

2 months ago

Verified

... The system is easy to use, the Indonesia local support is ready and helpful. some of the test booking is helping the hotel maintain our website parity score. ...

Distribution Manager

2 months ago

Verified

... System you can rely on ...

cluster Revenue Manager

2 months ago

Verified

... Sometimes it's taking little late for rates and availability to update, twice and thrice time to do that reflect the rest is fine. ...

Reservation

2 months ago

Verified

... We suggest to have stop sell or bulk close out from calendar page. The report feature should have a data by booked date. ...

Revenue Manager

2 months ago

Verified

... Continues care and support, always near through the continuous follow up of Ms. Divya, who is approaching the hotel making sure that everything is going well. ...

Ecommerce Manager

2 months ago

Verified

... Have been using rezgain for almost 4 years, and it's have been a great experience, graat team support on Indonesia. ...

Sales Executive

2 months ago

Verified

... Good! ...

Group Revenue Manager

2 months ago

Verified

... For channel manager, the simpler the better. I find it so easy to use. But RateGain's customer service is always superb!!! That is the main reason I feel comfortable dealing with the team. ...

General Manager

2 months ago

Verified

... Support System, timely Problem Solving, ease of use. features, report's, comp set analysis, one stop solution for multiple updation at a click. ...

Asst. Reservation Manager

2 months ago

Verified

... While Rate Gain, consistently delivers great results, there is room to improve like time management when juggling multiple projects, providing more structured feedback to partners, etc. With some ...

General Manager

2 months ago

Verified

... Sometime room inventory got closed automatically and we lost business due to the same. when we got informed regarding the same then we need to get in touch with your team. ...

Operation Manager

2 months ago

Verified

... Kindly check with PMS sometime we did not receive booking voucher as per rate mentioned in particular channel. ex- expedia ...

Front Office Manager

2 months ago

Verified

... We have been using the services for years now, So far everything is perfect. In fact even if there is any improvement noticed they have updates on regular basis. ...

Room Division Manager

2 months ago

Verified

... It is easy and handy. The best part is your team is so corporate and very helpful t's user-friendly and convenient. What stands out the most is how professional and supportive your team is. ...

Regional Distribution Manager - Asia

2 months ago

Verified

... The #channel manager tool is highly customizable, easy to use, ARI flow is managed well. Overall, as a product company RateGain had been always very open and acceptable with our product feedback and helped incorporate our suggestions. This has resulted in direct benefit of our system usage and #optimize more revenue potential. We feel there is always some one to listen to our needs specially our existing account manager Mr Achin. He is just a one stop man for all our product requirements. Also, in last few years RG ...

Assistant Director of Revenue

2 months ago

Verified

... In the help tool, there should be screen share option, so that we can solve the problem ,by discussing it to the customer service agent and telephone service at the same time, it is the solution to 60% of the problems, all issues will be solved there itself!! Instead of case ...

Revenue Manager

2 months ago

Verified

... Im using the channel manager and it is really worth. It is rarely to have problem, and the customer service is ready anytime you need. ...

Revenue Analyst

2 months ago

Verified

... We rarely experience any issues with channel manager in terms of connectivity, mapping, downtime or crashes. Even if there is any downtime happening which will be informed well prior to the dates so ...

Senior Executive - Distribution and Channel Intermediaries

2 months ago

Verified

... While RateGain’s Channel Manager is a powerful solution, there are areas that could be further improved to enhance the user experience. The user interface, although functional, could benefit from a more modern design and intuitive navigation. A cleaner layout with streamlined menus and shortcuts would make it even easier for users to access key functions and manage their operations more efficiently. The reporting features, while comprehensive, could include more advanced visualization tools, such as graphs, heatmaps, and predictive analytics. These enhancements would allow for quicker interpretation of data and more effective strategic planning. Customizable reports tailored to individual hotel needs would be a welcome addition as well. The onboarding process could also be made smoother, especially for new users who may not have prior experience with similar tools. Providing detailed step-by-step tutorials, live ...

General Manager

2 months ago

Verified

... Support level is good from the account managers like Jatin & Anusherya. Channel manager is user friendly. Support level is good from the account managers like Jatin & Anusherya. ...

FOM

2 months ago

Verified

... Support from Suyas at all time good dashboard getting all necessary information on 01 page Training team and chat option. ...

Reservations Manager

2 months ago

Verified

... The reservation is easy to understand and easy to use. Manage the room availability. ...

Rec

2 months ago

Verified

... Products: very intelligent and for the Team and customer service: prompt reply to and a faster response along with professional resolving for the problem. ...

Villa Manager

2 months ago

Verified

... The rate shopping feature in this Channel Manager has completely transformed how I approach pricing for our property. It allows me to easily compare our rate across multiple booking channels in ...

ecommerce

2 months ago

Verified

... The rate shopping tools has complete report, you can see both our and compset rates in USA IP in our page. ...

IT Manager

1 months ago

Verified

... Simple interface. Good customer service agents and account manager. Knowledgeable staff and friendly. They fix most of the issues promptly. ...

OTA International Business/Distribution

3 months ago

Verified

... - Certain features such as derivative uploading in bulk - Alerts for floor breach - Alerts for properties getting on stop sale ...

Revenue Manager

2 months ago

Verified

... Although the company is leading on distribution platforms but hospitality still has lots of offline businesses which needs to abe automated. ...

Assistant E-Commerce Manager

4 months ago

Verified

... Easy to control on the room allotment and also rate management. keep track on the room night pick up for OTA that had mapped with rategain ...

Revenue Manager

4 months ago

Verified

... Currently there are no issues that I have encountered and everything is working seamlessly fine. Would suggest if we could see rates for every room type reflected in the inventory calendar when its auto ...

Reservation Manager

3 months ago

Verified

... makes decision making easy The AI enhances the experience and ease of doing business It keeps us on top.of rates and compensation. ...

EXECUTIVE

3 months ago

Verified

... 1. RateGain Very user-friendly interface, makes it easier for the user to get a hang of it. Constant updates to make bulk onboarding easier. 2.Their priority resolution and 24*7 availability on ...

Sr. Listing Executive

3 months ago

Verified

... 1. RateGain Very user-friendly interface makes it easier for the user to get a hang of it. Constant updates to make bulk onboarding easier. 2. Their priority resolution and 24*7 availability on ...

E-Commerce Manager

3 months ago

Verified

... They insist to success with their partners and they keep their follow up always on , i appreciate all their team over three years they made everything sample and very quick ...

Senior Executive-Quality

4 months ago

Verified

... Automated Inventory Management ...

Ecommerce Sale

4 months ago

Verified

... We can easily load our inventories and rates to almost OTAs without log-in each OTA's extranet. It takes just several minutes that OTAs can receive AIR we pushed. ...

Deputy Reservations and Revenue Lead

4 months ago

Verified

... As of the moment, we are doing manually our incoming bookings, in the future, maybe we can connect our PMS to rategain so all bookings will be automatically loaded in our PMS. ...

Director of Revenue

3 months ago

Verified

... Great Channel Manager with easy chat support feature ...

Rsv & Ecom Spv

3 months ago

Verified

... A good tools for make our work esier ...

Sales manager

14 months ago

Verified

... RateGains account team provides great support and is available whenece required. Channel manager provides quick updates of rates across all partners ...

Ecommerce Manager

3 months ago

Verified

... I’ve been using RateGain’s channel manager and rateshopper, and what I appreciate most is the speed of updates and the user-friendly interface. The system ensures that any changes in rates or ...

Revenue Manager

3 months ago

Verified

... If we get a feature to Push promotion to all OTAs aggregator from rate gain then it will be more efficient. ...

Listing Manager- Global Team

3 months ago

Verified

... To enhance RateGain's usability, a user-friendly interface is paramount, making navigation as intuitive as major platforms like Booking.com or Expedia. This means simplifying data presentation, ensuring key information is visible at a glance, and incorporating features that reduce the time users spend searching for necessary tools. A clean, visually appealing design could significantly enhance user experience, fostering confidence and efficiency. For instance, including customizable dashboards would allow users to see their most important metrics in real time, aiding quick decisions and a more seamless workflow. Another critical aspect is improving the channel addition process. Allowing larger hotel chains like OYO to independently manage and add channels would be a game-changer, empowering them with greater control over their distribution strategy. Real-time channel connectivity would streamline rate and inventory updates, minimizing delays that could otherwise affect visibility and booking potential. Currently, dependency on intermediary support for every channel addition can be time-consuming and may slow down response times to market demands. Enabling larger chains with a direct channel management capability could improve operational efficiency and adaptability. Real-time connectivity is especially beneficial in today's fast-paced industry, where rates and availability must be consistently up-to-date across all platforms. RateGain can distinguish itself by automating ...

Front Office Manager

3 months ago

Verified

... Some times booking picks automatically after updating the sold out dates and after applying STOP SELL. Apart from this its good. ...

Sales manager

3 months ago

Verified

... Some area can be improved such as the speed of the update, some mapping process that sometimes confusing. The rest is good. ...

Director of Sales

3 months ago

Verified

... 1.The status report, if we can filter by ARI pushing. When we selected the status, the report comes up many pages and difficult to find. 2.The quick update, sometimes we push data for selective ...

Regional Distribution Analyst

3 months ago

Verified

... When using RezGain distribution, I like that majority of our partners use RateGain such that connectivity is clear, albeit manually taxing. ...

Assistant Manager Revenue & Distribution

2 months ago

Verified

... Distribution Efficiency ...

Director of Sales

2 months ago

Verified

... System usage training every now and then to keep up with updates may be useful. If RateGain can hook up with more OTAs that we work i.e. Meituan, G2Travel, Tongcheng, Guangdong Qiyouqi, that would be ...

Front Office Manager

2 months ago

Verified

... They should work on day use basis booking which could not processing in PMS by default. Rategain team should work and resolve this as soon as possible. ...

Assitant Reservation Manager

2 months ago

Verified

... The system is easy to use, the Indonesia local support is ready and helpful. some of the test booking is helping the hotel maintain our website parity score. ...

Distribution Manager

2 months ago

Verified

... It would be helpful if the system could provide a report in case there are any failures, rejections, or pending items after we submit the update through the system. ...

Managing Director

2 months ago

Verified

... RateGain’s Channel Manager is exceptional at streamlining distribution across multiple platforms. Its reporting capabilities provide detailed insights that help optimize pricing and inventory ...

General Manager

2 months ago

Verified

... Sometime room inventory got closed automatically and we lost business due to the same. when we got informed regarding the same then we need to get in touch with your team. ...

Operation Manager

2 months ago

Verified

... Rate upload on all channels in one short and bulk closeout .Sometime uploaded rates took time. we are satisfied with product. ...

Front office manager

2 months ago

Verified

... Good, sometimes rate issues happen, reservation voucher rate and reservation rate should be clear to understand exact tariff and mode should be mentioned. ...

Front Office Manager

2 months ago

Verified

... We have been using the services for years now, So far everything is perfect. In fact even if there is any improvement noticed they have updates on regular basis. ...

Front office manager

2 months ago

Verified

... One click we can close the inventory for the whole hotel. Hotel room inventory can be managed by minimum number of rooms opened. ...

Room Division Manager

2 months ago

Verified

... Few things are there where you have a scope to improve. I have worked with other softwear which has easy access to change the difference rate between the catgroy . But in rategain difference between the category is slightly complicated we cannot change it on daily basis as its a long process ...

Senior Executive - Distribution and Channel Intermediaries

2 months ago

Verified

... RateGain’s Channel Manager is an indispensable tool for hotel distribution management. Its ability to automate and simplify complex processes is one of its strongest attributes. The real-time ...

Assistant Front Office Manage

2 months ago

Verified

... Using RateGain first time but it is too user friendly and easy to learn. Managing OTA's & updating the rates is also very convenient. ...

Front Office Manager

2 months ago

Verified

... Updating rates and ARI We’ve been using Chanel Manager software for a while, and it has significantly streamlined our booking process. The interface is user-friendly, and the integration with ...

Front Office Manager

2 months ago

Verified

... Efficient Rate Management: Automates rate updates across multiple channels. User Friendly Interface: Intuitive dashboard for easy navigation. 3Real Time Updates: Synchronizes availability, rates, and ...

Ecommerce & Sales Manager

2 months ago

Verified

... Distribution is one of the greatest tool which help us a lot to make an automatic inventory update. Price Intelligence is also good tool which provide report and data of our competitor in order that ...

Sales Technology

3 months ago

Verified

... Smooth to connect with multiple vendors, support has also been great ...

Revenue Manager

2 months ago

Verified

... Although the company is leading on distribution platforms but hospitality still has lots of offline businesses which needs to abe automated. ...

Assistant E-Commerce Manager

4 months ago

Verified

... Easy to control on the room allotment and also rate management. keep track on the room night pick up for OTA that had mapped with rategain ...

Reservation Manager

3 months ago

Verified

... more chain level stats would be nice.. but overall they all good Multiple properties usability needs a bit more fine tuning ...

EXECUTIVE

3 months ago

Verified

... 1. RateGain Very user-friendly interface, makes it easier for the user to get a hang of it. Constant updates to make bulk onboarding easier. 2.Their priority resolution and 24*7 availability on critical issues. Great customer service, always eager to support. 3. Specially Dhruv, Achin and Shaurya have always ready to resolve any issue quickly as quickly they can. 4. Update is very quick, log is available ...

3 months ago

Verified

... The UI can be improved in my opinion. Better color schemes and enhanced design can create that wow effect. A bit faster loading of pages would be helpful. With new players coming in, having a faster response time can play a big differentiator for the products. The Team is very Good and All team members are very cooperative and supportive. We are happy with them. Already worked upon the improvement provided, So as of now nothing that comes to my mind. To have more options at the chain level for enterprise ...

Sr. Listing Executive

3 months ago

Verified

... 1. RateGain Very user-friendly interface makes it easier for the user to get a hang of it. Constant updates to make bulk onboarding easier. 2. Their priority resolution and 24*7 availability on critical issues. Great customer service, always eager to support. 3. Dhruv, Achin has always been ready to resolve any issue quickly as quickly they can. They will always support us even he is on week off. 4. Update is very quick, log is available ...

Team Manager

3 months ago

Verified

... The new property implementation capabilities are really efficient and commendable. It helps us achieve our business goals. The implementation team does a good job ...

Assistant Manager- Revenue Management Department

14 months ago

Verified

... Recgain channel manager and Optima are the best tools i have ever used. ...

CEO

2 months ago

Verified

... The adition of OTA´s that are available at the RezGain "list" is fast and easy done by "help". Standar assintance is also good. ...

E-Commerce Manager

3 months ago

Verified

... They insist to success with their partners and they keep their follow up always on , i appreciate all their team over three years they made everything sample and very quick ...

Ecommerce

13 months ago

Verified

... We are manage all diffrent OTA with rezgain and so far so good. In user interface and speed to update pricing and allotment. ...

Ecommerce Sale

4 months ago

Verified

... We can easily load our inventories and rates to almost OTAs without log-in each OTA's extranet. It takes just several minutes that OTAs can receive AIR we pushed. ...

Revenue Manager

2 months ago

Verified

... The mapping of some channels are still a challenge but hopefully this could be better, we are working on the same. Good thing the support is very responsive. ...

Deputy Reservations and Revenue Lead

4 months ago

Verified

... The purposeof channel manager is to handle high volume of reservations coming in and out without having to worry and this one does the job extremely well. Hd nothing to worry about and when a couple of time I faced a problem the support team was alwayd there to fix the problem very quickly. The best thing is the customer service they give to their partners and they are really commendable. Special mention to Ms Lina who always get the things resolved with ease. Very simple process of OTAs ...

Ecommerce manager

2 months ago

Verified

... Sometimes update too slow but it updated. and we have to check with room and rate type to get connected ...

REVENUE MANAGER

4 months ago

Verified

... As Channel Manager, RZ has provided completed data when we distribute to online channels. There are completed informations and report when the progress get success or failure, so we can easier analyze to solve those issue ...

Rsv & Ecom Spv

3 months ago

Verified

... As for now I thought nothing, as anything we need has been ok. But internally, for Rategain and Fastbooking that still need us to folow up ...

Ecommerce Manager

3 months ago

Verified

... Most I like with this channel Manager is friendly user, and have Bulk update with xls file is easier to us whenever we would like update the data. ...

Sales manager

14 months ago

Verified

... GDS bookings are not managed through channel manager till now and would be good to manage from the same platform ...

CEO

14 months ago

Verified

... Parity + tool, which provides automated price updates, is no longer available after the pandemic and is notably felt. This feature was a significant advantage, and its absence is a gap in their ...

Revenue Officer

3 months ago

Verified

... It allows me to view reports, allocation, rates with no hassle. I was able to view all type of bookings through channel manager without going to different extranet. Thank you. ...

Front Office Manager

3 months ago

Verified

... Easy to use for update all room rate and availability to all online agent. ...

Listing Manager- Global Team

3 months ago

Verified

... Round-the-clock support is available, ensuring our needs are met at any hour. Their commitment to service shines through their best-in-segment Service Level Agreements (SLAs), with a maximum of 24 hours for implementation on all requests. This impressive response time ...

Reservation Manager

3 months ago

Verified

... While RateGain performs exceptionally well, there is room for enhancement in the platform's integration speed and response time during peak usage. A more streamlined onboarding process for new OTAs ...

Revenue Manager

3 months ago

Verified

... RateGain have been our channel distribution solution for more than 2 years, and it has been great experience, the support team on Indonesia are fast respond and helpful, the system is stable and the connection ...

Revenue Manager

3 months ago

Verified

... RateGain's Channel Manager is particularly valued for a few key features that make it stand out for hotel and hospitality management. Here are some aspects that users and experts often find most beneficial: Real-Time Updates: One of the standout features is its ability to synchronize rates, availability, and inventory across multiple OTAs (Online Travel Agencies) and booking channels in real-time. This reduces the risk of overbooking or double bookings and allows hotels to manage pricing dynamically. Comprehensive Channel Connectivity: RateGain offers a wide network of connected channels, from popular OTAs to niche travel booking platforms. This means hotels can reach a broader audience without manually updating each channel. Revenue Management Integration: The platform has robust analytics and reporting tools that help hotels with revenue management. Insights derived from RateGain’s data allow hotels to make informed pricing decisions and adjust rates based on demand, competition, and market trends. User-Friendly Interface: RateGain’s Channel Manager has a straightforward, intuitive interface, which makes it accessible for staff with varying tech experience. It’s designed to streamline workflows, reducing the time spent managing multiple booking channels. Automated Pricing: RateGain’s Rate Shopper feature can dynamically adjust room rates based on competitor pricing and demand fluctuations, enabling hotels to optimize their pricing strategies automatically. Customer Support and Reliability: RateGain is known for providing strong customer support and maintaining high reliability, which is crucial for ensuring smooth operations, especially during peak booking periods. These features make RateGain an appealing choice for hotel operators looking to optimize their distribution strategy, enhance pricing, and ultimately maximize revenue. Global Market Reach and Localization: RateGain’s Channel Manager supports multiple currencies and languages, which is especially valuable for properties catering to international guests. Localization options help in setting competitive rates across various regions, which can improve a hotel’s appeal to travelers from specific markets. Advanced Rate Parity Management: RateGain includes tools for managing rate parity across channels. Hotels can monitor and enforce consistent pricing across all platforms, preventing situations where potential guests might find lower rates on one OTA compared to another. This helps maintain a hotel’s pricing integrity and builds trust with customers. High Customization Flexibility: The platform offers customizable rules, restrictions, and rate plans, allowing hotels to adapt to their unique needs or marketing strategies. For instance, hotels can set minimum stay requirements during peak seasons or offer special promotions to targeted segments, all of which can be managed through the Channel Manager. Mobile Access and Cloud-Based System: RateGain is accessible via mobile devices, making it easy for hotel managers and staff to manage their inventory, rates, and availability from anywhere. Its cloud-based system also means that updates and integrations are seamless, with minimal downtime. Integration with PMS and CRS: RateGain’s Channel Manager integrates well with Property Management Systems (PMS) and Central Reservation Systems (CRS), which creates a more unified solution. This integration reduces the need for manual data entry and lowers the chance of human error by automating data flow across systems. Competitor Rate Analysis: RateGain's Rate Shopper feature provides in-depth competitor rate tracking, giving hotels insights into how competitors are pricing their rooms. Hotels can use this to adjust their own rates in real-time based on competitor actions, ensuring they remain competitive in the market. Dynamic Content Management: In addition to rate and availability updates, RateGain also allows for updating photos, descriptions, and other content across OTAs. This ensures that all channels have the latest, most accurate information, helping to maintain brand consistency and optimize conversions. Promotions and Packages Management: Hotels can create specific promotions or packages (like last-minute deals, early bird discounts, or room and meal bundles) and push them to multiple channels at once. This is particularly useful for capturing market segments looking for value-added offers. Detailed Analytics and Reporting: The platform provides comprehensive reports on occupancy rates, booking trends, revenue performance, and other key metrics. Hotels can generate custom reports or set up automated reports, giving them real-time insights to make data-driven decisions. Multi-Property Management: For hotel groups or chains, RateGain allows centralized management of multiple properties from a single dashboard. This simplifies managing rates, availability, and promotions across various locations while maintaining consistency. Booking Engine Integration: RateGain’s Channel Manager integrates with booking engines, allowing hotels to take direct bookings through their website. This enables hotels to bypass OTAs, potentially increasing profit margins while still offering dynamic pricing on their direct channels. Strong API ...

Director of Sales

3 months ago

Verified

... User friendly tool and support team is fast and prompt response. The mapping is not difficult and easy for mapping. ...

Regional Distribution Analyst

3 months ago

Verified

... When using RezGain distribution, I like that majority of our partners use RateGain such that connectivity is clear, albeit manually taxing. ...

ASSISTANT RESERVATION MANAGER

2 months ago

Verified

... The speed of the software to be improved and mapping each OTA is difficult task and the derivatives can be set in one algorithm and can interface to all the OTA can be easier. ...

Digital marketing director

2 months ago

Verified

... There are areas where it could improve, especially with future technology. Enhancing the integration of artificial intelligence (AI) and machine learning (ML) could provide more accurate and ...

Manager/Operations

2 months ago

Verified

... Ease of Use: One of the standout features of RateGain is its intuitive interface. Setting up the system was simple, and it integrates seamlessly with our Property Management System (PMS) and various ...

Hotel Manager

2 months ago

Verified

... We have some booking not interface with PMS and waiting long time to solved the case. Then sometime booking not cut allotment. ...

Hotel Manager

2 months ago

Verified

... We have some booking not interface with PMS and waiting long time to solved the case. Then sometime booking not cut allottment. ...

Assistant Manager Revenue & Distribution

2 months ago

Verified

... You’ve done a great job optimizing, but as the channel landscape changes, there may be additional ways to leverage emerging technologies or strategies to further drive growth. Continuing to stay ...

Revenue Manager

2 months ago

Verified

... Expanding integration options with additional Property Management Systems could further enhance the platform's versatility and usability Expanding integration options with additional Property ...

Director of Sales

2 months ago

Verified

... Straightforward platform with helpful support ...

Cluster Revenue Manager

2 months ago

Verified

... Features & Functionality easy to us. help Desk Support is especially Suyash is very prompt & supportive. Accurate room prices & sync. ...

FOM

2 months ago

Verified

... All well here. kindly advise us if there is any app to install to on Cellphone to easily update all things. ...

Front Office Manager

2 months ago

Verified

... They should work on day use basis booking which could not processing in PMS by default. Rategain team should work and resolve this as soon as possible. ...

RDM

2 months ago

Verified

... We can manage the online rates on all OTA portal also save manpower and time and compare the report after integration with IDS. ...

Corporate Director Revenue Management and Distribution

2 months ago

Verified

... 1. Control Over Rates: With RateGain's solutions, Safir Hotels now have full control over our rates across all Travel Partner Channels. This control has been instrumental in ensuring rate parity, a critical aspect of our competitive strategy. 2. Enhanced Rate Visibility: The ability to push our rates effectively across OTAs has significantly improved, enhancing Safir Hotels' visibility and reach to a broader audience. 3. Revenue Maximization: Through the utilization of demand insights and competitors' rate shopping tools provided by RateGain, Safir Hotels has maximized room revenue. These tools have allowed for more strategic pricing and inventory decisions based on real-time market data. 4. Market Share Growth: The strategic insights and operational efficiencies gained through RateGain's solutions have enabled Safir Hotels to secure and grow fair market share within the OTA segment and GDS ...

cluster Revenue Manager

2 months ago

Verified

... As we continue enhancing our operational efficiency and streamlining processes,. This platform consolidates all essential functions, including content parity, Optima, and distribution, into a unified ...

Revenue Manager

2 months ago

Verified

... We are satisfied with the current functionalities, as they effectively meet our operational requirements. However, one area that requires attention is the accuracy of updates during the close-out ...

Operations Manager

2 months ago

Verified

... Would be better if the booking from all OTA’s interface to the hotel PMS faster. Sometimes we have an issue with the booking interface to PMS, but the support team can help us to resolve the ...

Sales Executive

2 months ago

Verified

... Sometimes mapping got lost, failed delivery report on PMS, sometime connection lost with OTA, but every issue handled good and fast ...

Account manager

2 months ago

Verified

... Standard system usage, good service, annual payment ...

Front office manager

2 months ago

Verified

... Booking engine to be improved a bit in terms of quick update of the updates regarding change of the inventory and the room rates. ...

Operation Manager

2 months ago

Verified

... Rate upload on all channels in one short and bulk closeout .Sometime uploaded rates took time. we are satisfied with product. ...

Revenue Analyst

2 months ago

Verified

... We rarely experience any issues with channel manager in terms of connectivity, mapping, downtime or crashes. Even if there is any downtime happening which will be informed well prior to the dates so ...

Senior Executive - Distribution and Channel Intermediaries

2 months ago

Verified

... RateGain’s Channel Manager is an indispensable tool for hotel distribution management. Its ability to automate and simplify complex processes is one of its strongest attributes. The real-time synchronization of rates and inventory across multiple distribution channels ensures consistent availability and pricing accuracy. This has significantly reduced the risk of overbookings and double bookings while maximizing revenue potential through efficient allocation strategies. The platform’s global ...

General Manager

2 months ago

Verified

... whenever there is any issue with OTA, channel manger & OTA blame each other, and as hotelier we get stuck. issue does not get resolved. Few people on chat support are not so helpful (example ...

Front Office Manager

2 months ago

Verified

... Updating rates and ARI We’ve been using Chanel Manager software for a while, and it has significantly streamlined our booking process. The interface is user-friendly, and the integration with ...

E-commerce and Reservation

2 months ago

Verified

... The display if you want linking and unlinking to OTA is very easy. The display for changing prices is also quite easy to understand. ...

Reservations Manager

2 months ago

Verified

... Increase in occupancy and revenue by the use of the channel manager. Help to distribute room inventory on all OTA's. ...

Front Office Manager

2 months ago

Verified

... Efficient Rate Management: Automates rate updates across multiple channels. User Friendly Interface: Intuitive dashboard for easy navigation. 3Real Time Updates: Synchronizes availability, rates, and bookings instantly. Multi Channel Distribution: Connects ...

ecommerce

2 months ago

Verified

... The rate shopping tools has complete report, you can see both our and compset rates in USA IP in our page. ...

IT Manager

1 months ago

Verified

... speed of the support when we email. Functionalities are not consistence like their competitors. Although RateGain said they are premier partners with booking.com and Agoda, they are fail to provide ...

Regional Head | Supply | Network Management

3 months ago

Verified

... It feels so great working with the RateGain Team ...

Manager

3 months ago

Verified

... Rategain's wide range of connected channels and quick TAT to onboard any new one has really helped our distribution strategy to be optimized. Also, its support in customised solutions for specific issues has helped maintain a forward ...

Manager

3 months ago

Verified

... In time support Ownership of Issues Detailed RCAs KAM Reachability Exhaustive Tool ...

Reservation Manager

3 months ago

Verified

... Perfect tool to obtain growth ...

Sales Manager

3 months ago

Verified

... Lags can be avoided. The functioning is slow and can be smoother. In a time bound environment it becomes taxing at times. ...

Listing Executive

3 months ago

Verified

... The UI can be improved in my opinion. Better color schemes and enhanced design can create that wow effect ...

Revenue Manager

2 months ago

Verified

... The software is easy to use and consolidates a ton of useful data onto one platform. It narrows the amount of time spent shopping my portfolio and our competitive sets. ...

Reservation Manager

3 months ago

Verified

... more chain level stats would be nice.. but overall they all good Multiple properties usability needs a bit more fine tuning ...

EXECUTIVE

3 months ago

Verified

... Though their is nothing more to improve as RateGain keeps on evolving. We look forward to new solutions from them. ...

3 months ago

Verified

... Amazing company that innovates and forms great partnerships ...

Manager

3 months ago

Verified

... Great Hospitality Product ...

Sr. Listing Executive

3 months ago

Verified

... 1. RateGain Very user-friendly interface makes it easier for the user to get a hang of it. Constant updates to make bulk onboarding easier. 2. Their priority resolution and 24*7 availability on critical issues. Great customer service, always eager to support. 3. Dhruv, Achin has always been ready to resolve any issue quickly as quickly they can. They will always support us even he is on week off. 4. Update is very quick, log is available on extranet to check. Always support team is ready to help. Any changes hotel is being informed. 5. Though there is nothing more to improve as RateGain keeps ...

Online Distribution

4 months ago

Verified

... => RateGain channel manager can help accelerate the distribution of rates and allotment accurately, besides that RateGain is quite easy in the process of mapping rooms. =>If you want to monitor ...

Team Manager

3 months ago

Verified

... The enterprise level functionalities should be increased. Like stop sell feature at enterprise level. Such features are important for customers with large portfolios ...

Assistant Manager- Revenue Management Department

14 months ago

Verified

... Nothing really, everything is super. From support to their tech to innovative mind. We are enjoying it so far. Best wishes to team. ...

CEO

2 months ago

Verified

... The server´s response sometimes is slow. This has become major inportance has if you are doing more then one hotel and many updates, server speed is inportant. The adition of OTA`s that are not on ...

Senior Executive-Quality

4 months ago

Verified

... *Easy to use. *Supporting Customer care team. *Inbuild dashboard- All properties progress. *Quick Access - 1 Click Hotel Close out features. * Reservation status in excel file. ...

Front Office Manager

3 months ago

Verified

... The product is a very helpful tool and it is easy to use once you get familiar with the functions and get used to it but what I like the most is the 5 star service that you can get, whatever the ...

Ecommerce Sale

4 months ago

Verified

... We and Rategain team often misunderstand each other when issue happen, time-connsuming to communicate but not resolve radically. We think BA can involve our communication that properties and Tech team can discuss more ...

Assistant Reservations Manager

4 months ago

Verified

... Nothing really special to mention. But if possible, please offer more remote training lectures on how to make good use of rateGain deeply. ...

Reservations Manager

3 months ago

Verified

... RezGain Ease of Use ...

Revenue Manager

2 months ago

Verified

... Good decision to return to RateGain ...

Deputy Reservations and Revenue Lead

4 months ago

Verified

... Commendable Channel Managers ...

Regional Director of Revenue Management

3 months ago

Verified

... Flexible price derivatives set-up. ...

Ecommerce manager

2 months ago

Verified

... Optimize revenue tools ...

REVENUE MANAGER

4 months ago

Verified

... As Channel Manager, RZ has provided completed data when we distribute to online channels. There are completed informations and report when the progress get success or failure, so we can easier ...

Reservation Manager

4 months ago

Verified

... Service and Contact ...

Rsv & Ecom Spv

3 months ago

Verified

... How to updated the inventory or rate, make it easier. To yield up. Report, I need to learn more again. ...

Director of e-commerce

4 months ago

Verified

... Help maximize revenue ...

Ecommerce Manager

3 months ago

Verified

... I’ve been using RateGain’s channel manager and rateshopper, and what I appreciate most is the speed of updates and the user-friendly interface. The system ensures that any changes in rates or inventory are quickly reflected across all connected channels, which is crucial in today’s fast-paced booking environment. The interface is intuitive, making it easy to navigate without much training. Overall, RateGain has perfectly met my expectations with its efficiency and ease of use. There’s nothing I would suggest for improvement at this point – it’s a solid solution that works seamlessly ...

Reservations Supervisor

3 months ago

Verified

... Thank you for always being on hand to offer help. Your support has been nothing short of incredible, answering questions and being flexible with your time! I especially appreciate you coming up with ...

reservation

3 months ago

Verified

... Overall is very good and nothing problem, we are satisfied with the system and there is nothing problem, hope can continuing and consistence. Thank you very much for support us always ...

Associate Director of Revenue

3 months ago

Verified

... Support from the RateGain Customer Success team, Analytical Dashboard, Easy to push rates & inventory, extensive rate shopping data, parity report. ...

Revenue Manager

3 months ago

Verified

... Maximum OTAs easy connectivity, easy rate and inventory management, reputation management, Easy comp set analysis with rate shopper feature. One stop solution. ...

Manager

3 months ago

Verified

... Ease to access & very helpful very supportive team via chat also, optima gives required information. ...

Assistant Director of Revenue

3 months ago

Verified

... While we are highly satisfied with RateGain's products and their continuous enhancements, we believe there is always room for improvement. Ongoing development aligned with the latest industry trends ...

Listing Manager- Global Team

3 months ago

Verified

... Round-the-clock support is available, ensuring our needs are met at any hour. Their commitment to service shines through their best-in-segment Service Level Agreements (SLAs), with a maximum of 24 hours for implementation on all requests. This impressive response time is a testament to their dedication and efficiency, which is consistently above industry standards. Not only are they highly skilled and prompt in technical support, but they also excel in customer relations. They truly understand the importance of cultivating and maintaining strong ...

Front Office Manager

3 months ago

Verified

... Just Amazing. ...

QMR Supervisor

3 months ago

Verified

... Payment with local currency, faster connection, more reliable connection, more features, more complete reports, #channel #distribution #optimize #reporting #rate #compare #compset #intelligence ...

Front Office Manager

3 months ago

Verified

... A Top Performer in Channel Management and Rate Shopping ...

Reservation Manager

3 months ago

Verified

... While RateGain performs exceptionally well, there is room for enhancement in the platform's integration speed and response time during peak usage. A more streamlined onboarding process for new OTAs and additional training resources, such as webinars or detailed tutorials, could further simplify the user experience. Expanding features like dynamic ...

Front Office Manager

3 months ago

Verified

... Overall good ...

Revenue Manager

3 months ago

Verified

... RateGain's Channel Manager is particularly valued for a few key features that make it stand out for hotel and hospitality management. Here are some aspects that users and experts often find most beneficial: Real-Time Updates: One of the standout features is its ability to synchronize rates, availability, and inventory across multiple OTAs (Online Travel Agencies) and booking channels in real-time. This reduces the risk of overbooking or double bookings and allows hotels to manage pricing ...

Sales manager

3 months ago

Verified

... The support team in Indonesia that helpful for my question and request. The product itself is reliable and easy to use ...

Front Office Manager

3 months ago

Verified

... Rategain is one of longest partner while using Channel Manager ...

ASSISTANT RESERVATION MANAGER

2 months ago

Verified

... Assistance Extended on TimeFinding Solutions for the issues identified It makes our day-to -day operations easier and saving out valuable time. ...

Digital marketing director

2 months ago

Verified

... There are areas where it could improve, especially with future technology. Enhancing the integration of artificial intelligence (AI) and machine learning (ML) could provide more accurate and ...

Assistant Manager Revenue & Distribution

2 months ago

Verified

... Your efforts in ensuring products reach the right partners and customers in a timely manner have been exceptional. You've streamlined our distribution process, which has reduced lead times and improved ...

Cluster Revenue Manager

2 months ago

Verified

... CM sometimes become slow. May be due to high operations time. Please get this resolved on priority. Rest all good. ...

Asst. Revenue Manager

2 months ago

Verified

... Suyash Tyagi is truly one of the most helpful individuals I’ve had the pleasure of working with. Whether he is in the office or on leave, he never hesitates to assist. He is always available to guide us, offering his support through phone calls and messages. His willingness to help, no matter the situation.. Suyash dedication and commitment to ensuring we have the help we need make him an invaluable ...

FOM

2 months ago

Verified

... We can quickly / easily update all things in this channel manager. Rate and inventory flow at the same time. this is very helpful for us. ...

Revenue Director

2 months ago

Verified

... RateGain has lot of privilege to add many channels to be connected to your property with good customer support team ...

Reservation Manager

2 months ago

Verified

... Have been using RateGain since 2017, the product itself is quiet user friendly and easy to navigate. Plus point is their customer service, they always give their 100% and deliver best results ...

Reservations Asssitant

2 months ago

Verified

... Nothing! as i am very happy to work with them even though most of the time via online platform. i am Truly happy! ...

Corporate Director Revenue Management and Distribution

2 months ago

Verified

... 1. Control Over Rates: With RateGain's solutions, Safir Hotels now have full control over our rates across all Travel Partner Channels. This control has been instrumental in ensuring rate parity, a critical aspect of our competitive strategy. 2. Enhanced ...

Reservation

2 months ago

Verified

... We are really like the system is very good and report is good in term of data and summary details. ...

Hotel Manager

2 months ago

Verified

... Nothing great as such, The most familiar options with easy keywords. It is very easy to train the new staff with the swift options. ...

Group Revenue Manager

2 months ago

Verified

... RateGain team is always willing to help. User-friendly system, the channel manager helps me a lot, specially that I'm looking after 6 properties in Dubai. ...

Account manager

2 months ago

Verified

... Standard system usage, good service, annual payment ...

Front office manager

2 months ago

Verified

... Easy handling, quick response, conversion on quick basis, easy way for booking, helps in upsell of the rooms, provides full information through the dashboard. ...

General Manager

2 months ago

Verified

... Sometime room inventory got closed automatically and we lost business due to the same. when we got informed regarding the same then we need to get in touch with your team. ...

Sales Coordinator

2 months ago

Verified

... it's very easy to navigate and the Chanel manager is very helpful and responsive. the ability to manage multiple channels efficiently and provide real time updates for a competitive edge is highly ...

Front office manager

2 months ago

Verified

... Good, sometimes rate issues happen, reservation voucher rate and reservation rate should be clear to understand exact tariff and mode should be mentioned. ...

Front Office Manager

2 months ago

Verified

... We have been using the services for years now, So far everything is perfect. In fact even if there is any improvement noticed they have updates on regular basis. ...

Front office manager

2 months ago

Verified

... Awesome ...

Regional Distribution Manager - Asia

2 months ago

Verified

... The #channel manager tool is highly customizable, easy to use, ARI flow is managed well. Overall, as a product company RateGain had been always very open and acceptable with our product feedback and helped incorporate our suggestions. This has resulted in direct benefit of our system usage and #optimize more revenue potential. We feel there is always some one to listen to our needs specially our existing account manager Mr Achin. He is just a one stop man for all our product requirements. Also, in last few years RG customer experience team has also improved in their support process by many folds. Having all modes of communications email/chat/phone, they are truly a 24/7 system which is critical in this line of business while handling customer queries and issues. Along the way, we had many ups and downs, but at the end of the day we share very close partner ...

Assistant Director of Revenue

2 months ago

Verified

... Rezgain is user friendly and cost effectiveness ...

Cluster Revenue & Distribution Manager

2 months ago

Verified

... Reliable tools for all channel distribution, optimize the rates and availability, the reporting also good for compare the performance and the growth. ...

Revenue Manager

2 months ago

Verified

... Im using the channel manager and it is really worth. It is rarely to have problem, and the customer service is ready anytime you need. ...

Duty Manager

2 months ago

Verified

... We have been utilizing the services for several years, and everything has been excellent thus far. The only aspect that could be enhanced is the delivery time after the rates are revised. ...

Revenue Analyst

2 months ago

Verified

... RG helps us reach every roots of distribution! ...

Senior Executive - Distribution and Channel Intermediaries

2 months ago

Verified

... A Game-Changer in Channel Management for Hospitality Professionals ...

Area General Manager

2 months ago

Verified

... Channel Manager / I appreciate their prompt response, excellent attitude, and professionalism as a Channel Manager in handling customer inquiries. ...

Assistant Front Office Manage

2 months ago

Verified

... I am not sure about the mobile app for this but need the mobile app as emergency happen comes anytime. ...

E-commerce and Reservation

2 months ago

Verified

... I want rezgain to minimize bugs and errors. Add features such as reducing actual availability and can be adjusted in OTA. Then you can add the structure rate feature too. ...

Revenue

2 months ago

Verified

... The mapping feature among channel distribution are simple view and the reporting feature are available at dashboard for further analytics . ...

Reservations Manager

2 months ago

Verified

... Increase in occupancy and revenue by the use of the channel manager. Help to distribute room inventory on all OTA's. ...

Ecommerce & Sales Manager

2 months ago

Verified

... Distribution is one of the greatest tool which help us a lot to make an automatic inventory update. Price Intelligence is also good tool which provide report and data of our competitor in order that ...

ecommerce

2 months ago

Verified

... Simple yet informative ...

IT Manager

1 months ago

Verified

... speed of the support when we email. Functionalities are not consistence like their competitors. Although RateGain said they are premier partners with booking.com and Agoda, they are fail to provide ...

OTA International Business/Distribution

3 months ago

Verified

... - Certain features such as derivative uploading in bulk - Alerts for floor breach - Alerts for properties getting on stop sale ...

Regional Head | Supply | Network Management

3 months ago

Verified

... It feels so great working with the RateGain Team ...

Manager

3 months ago

Verified

... Given the scale w.r.t regions and channels and volume of properties, Rategain could look at optimizing the downtime scenarios and tech failures at its end. ...

Manager

3 months ago

Verified

... Exhaustive Tool ...

Reservation Manager

3 months ago

Verified

... --All stars to them, I would just perfect tool to work on They continuously work on their tool to keep them updated as per business requirement. ...

Sales Manager

3 months ago

Verified

... Lags can be avoided. The functioning is slow and can be smoother. In a time bound environment it becomes taxing at times. ...

Distribution

3 months ago

Verified

... The support system is amazingly excellent. The tool provides transparency in data. ...

Hotel Distribution Executive

3 months ago

Verified

... A bit faster loading of pages would be helpful. With new players coming in, having a faster response time can play a big differentiator for the products. ...

Revenue Manager

2 months ago

Verified

... The software is easy to use and consolidates a ton of useful data onto one platform. It narrows the amount of time spent shopping my portfolio and our competitive sets. ...

Assistant E-Commerce Manager

4 months ago

Verified

... Easy to control on the room allotment and also rate management. keep track on the room night pick up for OTA that had mapped with rategain ...

Revenue Manager

4 months ago

Verified

... Quick connectivity, quick update. It takes less than a minute for any update. Great smart distribution. Smart Distribution offering is good for demand discovery specifically in post covid times. ...

EXECUTIVE

3 months ago

Verified

... 1. RateGain Very user-friendly interface, makes it easier for the user to get a hang of it. Constant updates to make bulk onboarding easier. 2.Their priority resolution and 24*7 availability on critical issues. Great customer service, always eager to support. 3. Specially Dhruv, Achin and Shaurya have always ready to resolve any issue quickly as quickly they can. 4. Update is very quick, log is available ...

3 months ago

Verified

... Quick Turnaround time. Awesome customer service. Smooth connectivity through channel manager. The speed of uploading on different channels especially OTA front has been good compared to other ...

Manager

3 months ago

Verified

... 1. Feature: Excellent feature list for in the product 2. Support: We receive great support from the RG team. 3. Service ...

Sr. Listing Executive

3 months ago

Verified

... 1. RateGain Very user-friendly interface makes it easier for the user to get a hang of it. Constant updates to make bulk onboarding easier. 2. Their priority resolution and 24*7 availability on critical issues. Great customer service, always eager to support. 3. Dhruv, Achin has always been ready to resolve any issue quickly as quickly they can. They will always support us even he is on week off. 4. Update is very quick, log is available on extranet to check. Always support team is ready to help. Any changes hotel is being informed. 5. Though there is nothing more to improve as RateGain keep ...

Team Lead

4 months ago

Verified

... The tech team can be more proactive rather than being reactive, just few times. Issues happen everywhere but it's always good to have a proactive approach. ...

Team Manager

3 months ago

Verified

... Good implementation capabilities ...

Revenue Manager

14 months ago

Verified

... Mobile app by all means can be better. App is good for channel manager urgent task but overall it definitely needs to be put a lot of efforts. ...

Assistant Manager- Revenue Management Department

14 months ago

Verified

... Recgain channel manager and Optima are the best tools i have ever used. ...

CEO

2 months ago

Verified

... Fast implementation of requested job´s ...

E-Commerce Manager

3 months ago

Verified

... - to keep their technology always update - more option on their mapping process like room supplement and children policy ...

Senior Executive-Quality

4 months ago

Verified

... *Easy to use. *Supporting Customer care team. *Inbuild dashboard- All properties progress. *Quick Access - 1 Click Hotel Close out features. * Reservation status in excel file. ...

Ecommerce

13 months ago

Verified

... Very good software an improved alot ...

Ecommerce and Revenue Manager

4 months ago

Verified

... Customer support are superb. very fast response and accomodating for every request. other than that the connectivity speed was really speed ...

Ecommerce Sale

4 months ago

Verified

... convenient and fast, but misunderstanding when issue happen ...

CEO & Manager

2 months ago

Verified

... Smart Tools. ...

Assistant Reservations Manager

4 months ago

Verified

... Nothing really special to mention. But if possible, please offer more remote training lectures on how to make good use of rateGain deeply. ...

Reservations Manager

3 months ago

Verified

... RezGain as a Channel Manager has been very easy to navigate. The tools and functions are all useful and is not cluttered, unlike other CMS. ...

Cluster Revenue & Distribution Manager

3 months ago

Verified

... Best support and reliable tools ...

Revenue Manager

2 months ago

Verified

... We were previous user of RateGain's Channel Manager but was changed 2 years ago. This year, we had returned to them as our Channel Manager and the reconnection was done seamlessly. What truly sets ...

Deputy Reservations and Revenue Lead

4 months ago

Verified

... As of the moment, we are doing manually our incoming bookings, in the future, maybe we can connect our PMS to rategain so all bookings will be automatically loaded in our PMS. ...

Regional Director of Revenue Management

3 months ago

Verified

... Flexible price derivatives set-up. ...

Director of Revenue

3 months ago

Verified

... Great Channel Manager with easy chat support feature ...

Ecommerce manager

2 months ago

Verified

... Sometimes update too slow but it updated. and we have to check with room and rate type to get connected ...

REVENUE MANAGER

4 months ago

Verified

... As Channel Manager, RZ has provided completed data when we distribute to online channels. There are completed informations and report when the progress get success or failure, so we can easier ...

Reservation Manager

4 months ago

Verified

... They like the service, have contact with the hotel through price adjustments during festivals and inquiries about available rooms for sale at each time of month. ...

Reservation Supervisor

4 months ago

Verified

... What I like the most is that in every section there is a tutorial video, and there is explanation on every option. ...

Rsv & Ecom Spv

3 months ago

Verified

... How to updated the inventory or rate, make it easier. To yield up. Report, I need to learn more again. ...

Revenue and E-commerce Supervisor

3 months ago

Verified

... - It's easy to navigate and the dashboard is so helpful. Your customer support is great. We can reach out to them anytime. They always give us time weekly to catch up and ask if there are any ...

Ecommerce Manager

3 months ago

Verified

... The connection to log in need faster, the set up connection to OTAS extranet need more easier, Can improve for promotion set up for every single OTAS ...

Reservations Manager

14 months ago

Verified

... The Rate Shopping is very helpful and useful and this is used and maximized in our Channel Manager and this give us an edge especially in rate yielding ...

Reservation Agent

4 months ago

Verified

... Good Feature ...

CEO

14 months ago

Verified

... RateGain's Hotel Software Solutions Have Reduced Workload and Increased Revenue. ...

4 months ago

Verified

... Channel Manager - Rezgain is very easy to use and navigate, we can easily manage our rates, availabilities and inventories at the same time to avoid rate parity. Ms. Lina is also very accommodating ...

Ecommerce Manager

3 months ago

Verified

... I’ve been using RateGain’s channel manager and rateshopper, and what I appreciate most is the speed of updates and the user-friendly interface. The system ensures that any changes in rates or ...

Revenue Officer

3 months ago

Verified

... It allows me to view reports, allocation, rates with no hassle. I was able to view all type of bookings through channel manager without going to different extranet. Thank you. ...

Reservations Supervisor

3 months ago

Verified

... Thank you for always being on hand to offer help. Your support has been nothing short of incredible, answering questions and being flexible with your time! I especially appreciate you coming up with ...

Associate Director of Revenue

3 months ago

Verified

... Support from the RateGain Customer Success team, Analytical Dashboard, Easy to push rates & inventory, extensive rate shopping data, parity report. ...

Manager

3 months ago

Verified

... Ease to access & very helpful very supportive team via chat also, optima gives required information. ...

Listing Manager- Global Team

3 months ago

Verified

... To enhance RateGain's usability, a user-friendly interface is paramount, making navigation as intuitive as major platforms like Booking.com or Expedia. This means simplifying data presentation, ensuring key information is visible at a glance, and incorporating features that reduce the time users spend searching for necessary tools. A clean, visually appealing design could significantly enhance user experience, fostering confidence and efficiency. For instance, including customizable dashboards would allow users to see their most important metrics in real time, aiding quick decisions and a more seamless workflow. Another critical aspect is improving the channel addition process. Allowing larger hotel chains like OYO to independently manage and add channels would be a game-changer, empowering them with greater control over their distribution strategy. Real-time channel connectivity would streamline rate and inventory updates, minimizing delays that could otherwise affect visibility and booking potential. Currently, dependency on intermediary support for every channel addition can be time-consuming and may slow down response times to market demands. Enabling larger chains with a direct channel management capability could improve operational efficiency and adaptability. Real-time connectivity is especially beneficial in today's fast-paced industry, where rates and availability must be consistently up-to-date across all platforms. RateGain can distinguish itself by automating these updates for its users, preventing ...

Front Office Manager

3 months ago

Verified

... Some times booking picks automatically after updating the sold out dates and after applying STOP SELL. Apart from this its good. ...

Hotel Manager

3 months ago

Verified

... Rategain have given us the booking information better than other channel manager that we use to work with. Mostly, rategain sent us correct booking information with only minor issue. ...

Front Office Manager

3 months ago

Verified

... RateGain continues to excel as a leading solution for channel management and rate shopping, delivering exceptional performance for the hospitality industry. Its comprehensive platform ensures seamless rate distribution across multiple online travel agents (OTAs) and booking channels, optimizing visibility and revenue opportunities. The tool’s rate shopping capabilities provide accurate ...

Reservation Manager

3 months ago

Verified

... RateGain - Delivering Exceptional Channel Management and Rate Shopping Solutions ...

Revenue Manager

3 months ago

Verified

... RateGain have been our channel distribution solution for more than 2 years, and it has been great experience, the support team on Indonesia are fast respond and helpful, the system is stable and the ...

Revenue Manager

3 months ago

Verified

... RateGain's Channel Manager is particularly valued for a few key features that make it stand out for hotel and hospitality management. Here are some aspects that users and experts often find most ...

Revenue & Distribution Manager

3 months ago

Verified

... The feature need to be added which already inform to the account manager. Some area need to be improved such as reporting. ...

Ecommerce

3 months ago

Verified

... Been using RateGain Channel manager from before covid time, until now. the system it smooth and easy to use. Support team also available in Indonesia. ...

Regional Revenue Analyst

3 months ago

Verified

... We’ve experienced a few minor issues with lag time or system errors during high-traffic periods, which could impact booking accuracy. While these are infrequent, they are worth noting. ...

Director Of Sales

3 months ago

Verified

... User friendly / Quick click access for stop sell and rate change / help analyzing the breakup of all Ota's. ...

Director of Sales

3 months ago

Verified

... 1.The status report, if we can filter by ARI pushing. When we selected the status, the report comes up many pages and difficult to find. 2.The quick update, sometimes we push data for selective ...

Associate Director Revenue

2 months ago

Verified

... Rezgain is very useful for our hotel. Unique Product. Best service. Lightening quick respone for rate and inventory changes. Definitely recommed. Rezgain has been incredibly beneficial for our hotel ...

Digital marketing director

2 months ago

Verified

... There are areas where it could improve, especially with future technology. Enhancing the integration of artificial intelligence (AI) and machine learning (ML) could provide more accurate and ...

Manager/Operations

2 months ago

Verified

... Positive Change with Rategain product ...

Hotel Manager

2 months ago

Verified

... We have some booking not interface with PMS and waiting long time to solved the case. Then sometime booking not cut allottment. ...

Cluster Director of Revenue and Ecommerce

2 months ago

Verified

... Systems are reliable and provides detailed information in bitesize portions which can be analyzed easily.Great support and response time by the support team. ...

Assistant Manager Revenue & Distribution

2 months ago

Verified

... You’ve done a great job optimizing, but as the channel landscape changes, there may be additional ways to leverage emerging technologies or strategies to further drive growth. Continuing to stay ...

Revenue Manager

2 months ago

Verified

... Expanding integration options with additional Property Management Systems could further enhance the platform's versatility and usability Expanding integration options with additional Property ...

Cluster Revenue Manager

2 months ago

Verified

... CM sometimes become slow. May be due to high operations time. Please get this resolved on priority. Rest all good. ...

FOM

2 months ago

Verified