Ratings Snapshot
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Ranked #3 out of 95 in Channel Managers
RateGain has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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RateGain (RezGain Channel Manager) Overview
RateGain (RezGain Channel Manager) Overview
RezGain is RateGain’s Smart Distribution channel manager which not only helps distribute rates and inventory across 1500+ channels globally with speed and efficiency but also unlocks new revenue generation opportunities. It is a one-stop solution for online distribution providing largest connectivity covering big & long-tail channels across the world with end-to-end two-way integration with PMS ...
About RateGain View website
Founded in 2004 | Headquarters in Noida India | 600 employeesRateGain is a leading provider of SaaS products for travel and hospitality companies helping them maximize revenue every day through its AI-powered solutions
Other Products by RateGain
Integrates with
- Revenue Management Systems
- Property Management Systems
- Hotel Reservations Systems
What customers love about RateGain (RezGain Channel Manager)
Executive
RateGain is a prominent channel manager connection connected with almost 400 plus OTAs which is very useful for us.
Business Development
RateGain is a prominent channel manager connection and connected with almost 400 plus OTAs which is very useful for us.
OTA International Business/Distribution
- Team is quite responsive and helpful - The integration process has improved a lot
Expert Q&A and Partner Recommendations
What does this product or service do well?
RateGain is helping hoteliers to stay ahead in the every changing environment. Its products help the industry to have visibility and control over the revenue management. RateGain provides the right technology stack to track, optimise and engage on every revenue opportunity available.
by Pavlina Vazanova (HotelTime Solutions) on December 02, 2022
See more answers (34)Showing all answers to: "What does this product or service do well?"
December 15, 2021, Anubhav has tried the
The company is on the right track, they innovate well, and learn from their own operations. We have seen them grow from a bare channel gain to where their distribution landscape is today - its phenomenal. Their Rate Shopping also complements the same very well...
December 15, 2021, Asriani has tried the
The support from team. When problem occurred RateGainz team help us to solve the problem, even we are not from hotel side, I think this much easier so communicate with the support team. Thank you appreciate it.
December 15, 2021, Ekky has tried the
As Market Manager, RezGain is helping me to get the rates & availability easily, eventho the user (hotel side) is not a tech savvy. From back-end side, it's easy to communicate any hurdles directly to RateGain team, especially their Bali and Indo team.
December 14, 2021, Madi regularly uses the
Rate Gain offers connectivity to the major OTAs and has worked on improving things over time! Today, our hotels don't have very many complaints, which is great. We also have recently brought on a large customer and Rate Gain completed 2 major tasks that were n...
December 09, 2021, Ajay has seen a demo of the
The channel manager really does connect to a lot of channels. Their integrations team is great and kept a good healthy list of connections. The users also speak highly about the two way aim screen which helps take quick actions and seamless decisions.
December 09, 2021, Jiya regularly uses the
We love the support we get from the team -- that too 24*7. In-app/1-click chat option from the product clears most of our doubts. There are almost 13,000 hotels using their channel manager - RezGain. With a stable connection, RateGain is helping us fly more gu...
December 09, 2021, Rihan regularly uses the
RezGain makes our lives easy. Its a Simple to use Channel Manager. We are connected to a large no. of hotel partners through RezGain. We also hear well from our Hotel Partners on RateGain's Optima for Rate Shopping.
December 09, 2021, Sinam occassionaly uses the
Almost everything but innovation is the key. The products change faces soon and also make it easy with every release. Like the hotelier focus on it which shows they listen to customer far better than some of the same companies in this space.
December 09, 2021, Sant has tried the
As a PMS company we have only worked with with the CM product of RateGain. The product has all the functionality that a Hotelier needs to manages their Rates , availability and promotions on single platform.Also they have integration with most the of the OTA a...
December 09, 2021, Prateek heard from clients about the
It is a one-stop channel management solution for online distribution, providing largest connectivity covering big & long-tail channels across the world with end-to-end two-way integration with PMS (OPERA).
December 08, 2021, Elena heard from clients about the
I have many of my clients I work with interfaced with RezGain and they are very happy with this CM. From a point of interface it is quite easy and straightforward. The clients seem to be all satisfied
December 13, 2021, Michelle regularly uses the
The product is in able to map and access our Extranet's Base rate. Makes it easier for us to do the mapping and less time consuming compared other CMS. PIC is accommodating and easy to deal with as well.
December 07, 2021, Rohan heard from clients about the
The reach it has provided us has been great. The presence of this company and specially now with IPO is tremendous. It is a great company to work with and has helped us with a lot of data on top of distribution capabilities which helps us do some good feasibl...
December 08, 2021, Manju has tried the
Made my work easy Quick response on update pushed Minimum errors and get full support from rate gain ream whenever required I am happy with the product I am unsing. I always recommend the same to others
December 07, 2021, Arish regularly uses the
It helps our clients manage their distribution strategies enabling us to have maximum conversion for our hotel partners on our OTA portal both got static and dynamic rates. Their API connect is very seamless
December 04, 2021, Sumeet occassionaly uses the
One of the best solutions in the industry. Has really helped small town entrepreneurs to reach the big market and establish a better reach. We do have to share profits but its really worth as the distribution platform makes our visibility and increase our shar...
November 22, 2021, Rejnu heard from clients about the
Their service is totally commendable as they have 24/7 service support more or less all around the world. In the Middle East region and UAE, they are known to be one of the best as their turnaround time in sorting out issues if at all anything is very good. T...
November 24, 2021, Joanne regularly uses the
Both systems are user friendly, various way to set up the mapping on RezGain to achieve your goal. Also, both systems have plenty of the channels connected, many PMSs & CRSs also integrated. Stable connectivity too
November 23, 2021, [email protected] heard from clients about the
RateGain is one of the leading channel managers worldwide that offers Global connectivity and seamless integration to a variety of PMS, CRS and RMS. It is very user-friendly and helps hoteliers manage their rates, availability and optimize revenue.
November 19, 2021, Pravin has seen a demo of the
They are extremely unique From the existing platform and provide great solutions on rate parity and revenue management. Mostly they are driven by lot of data and analytics and these are important for any businesses to have a great strategy to maximise revenue...
November 19, 2021, Kumar regularly uses the
RezGain Channel Manager - Interface with Opera ensuring last room availability. Very user friendly more importantly mobile friendly. Also interfaces with various Website Internet Booking Engine seamless.
November 19, 2021, Adel regularly uses the
Great Innovative solution , develop business opportunities people are very helpful , great customer satisfaction Product is very mature , help hotels to expand and increase sales volumes, Available in different regions across the globe
November 19, 2021, Akash regularly uses the
Extensive channel management covering all long-tail channels is the strongest feature. What they also do well is provide acceptable service and support. We are excited to try all the new products that they plan to launch.
November 22, 2021, Satish regularly uses the
Prompt Partner Support, Booking Creation / Amendment / Cancellation - Works Well and easy to Post it to PMS. The Inventory updates from PMS works flawless, The Rate Updates from PMS are Smooth and Effective. Booking Failure alerts makes the PMS identify if t...
November 22, 2021, Praveen heard from clients about the
Rezgain is a fast and innovative Channel Manager with excellent channel connectivity and a rich ecosystem. Our On-premise (WINHMS) and On-Cloud (WINCLOUD) Property Management Systems (PMS) connect well and seamlessly with their solutions.
November 22, 2021, Wajira regularly uses the
I have been using Rategain channel manager almost about a decade while I was taking care of hotel revenue management and continue even today to recommend the product to my clients as a revenue and distribution consultant based on very positive and reliable ex...
November 11, 2021, ALLY regularly uses the
The support team is very proactive and fast in response whenever there are mapping-related concerns or even during a new integration startup with a new hotel. The integration between channels is accurate and the data is precise
November 10, 2021, Nipun occassionaly uses the
The level of service/support is beyond expectation. The system is so easy to go around, that even a person who is new to the system can easily go around it! The team is readily available to assist and help out in case of any query.
November 09, 2021, [email protected] heard from clients about the
It is an awesome distribution platform and one of the leading ones in the world. You can seamlessly distribute rates and inventory. It also does a great job in optimizing revenue and has several advanced features such as bucket pricing.
November 09, 2021, Manoj K heard from clients about the
Good Products, highly appreciated by our common customers , they have a responsible and responsive team which always keen on listening to customers and make sure they deliver as promised to engage deeply with markets.
October 19, 2021, Vivek occassionaly uses the
Rategain has been a great partner to RMS Cloud, with Content.ai, it becomes easy for the Hoteliers to manage and upload Content, Rates and Availability. With Myhotel Shop, Rategain will now enable the Meta Play for Hotels that will create traction directly on...
September 14, 2021, Andrey has tried the
Infor Hospitality had succesfully worked with RateGain for a number of years, by integrating our RMS with Rate Gain's Channel Manager and RateGain's market intelligence solutions. Throughout our collaboration, RateGain established themselves as a reliable par...
September 14, 2021, Olga heard from clients about the
The Rate Intelligence Platform OPTIMA integrated to IDeaS Revenue Management Solutions empowers revenue managers to stay on top of competition and market trends while optimizing their revenue and demand forecast. Revenue managers can use critical insights to i...
September 14, 2021, Olga heard from clients about the
The Rate Intelligence Platform OPTIMA integrated to IDeaS Revenue Management Solutions empowers revenue managers to stay on top of competition and market trends while optimizing their revenue and demand forecast. Revenue managers can use critical insights to i...
What differentiates this product or service from the competition?
RateGain is on the market for 15 years already. They have experience in working with industry leaders in travel and hospitality. These facts lead to the conclusion that RateGain is able to provide real-time and accurate view of the market for hoteliers who are then able to make smart decisions
by Pavlina Vazanova (HotelTime Solutions) on December 02, 2022
See more answers (34)Showing all answers to: "What differentiates this product or service from the competition?"
December 15, 2021, Anubhav has tried the
The complete package and in their in house technology. In SaaS world if your dependency is limited to outside world, means you can control the market. Thats what Rategain does. They have their own rate shopping of hotels, airlines, travel agents, weather data ...
December 15, 2021, Asriani has tried the
Currently connection to Rakuten are using HTML scrapping, sometimes when problem occurred we could contact the team directly from our side (OTA). Thank you for the support from team in rate gainz team in Indonesia appreciated it
December 15, 2021, Ekky has tried the
Beside of the current role, I used to work for RezGain's competitor and for me RezGain's Excel Upload is one thing that you cannot beat. It is very easy to use, especially for International Chain properties. They only need to download the Rate Recommendation f...
December 14, 2021, Madi regularly uses the
The fact that they listen and manage to deliver what client asks differentiates them. Like earlier we had asked for new features before bulk properties to be onboarded and they did. Support Chat listens and also the relationship manager really helps.
December 09, 2021, Ajay has seen a demo of the
Their presence everywhere and now in different streams is better. We saw the demo of smart distribution and that is the way forward of the company. In this covid time they have utilized resources to outplay the market and become a market leader.
December 09, 2021, Jiya regularly uses the
To me, it is about the value we derive from the product. Comparisons are not helpful. We have been using RezGain for sometime now -- the reach it gives us across the globe is unparalleled. Having said that, I would love to see a few enhancements soon which are...
December 09, 2021, Rihan regularly uses the
Smart Distribution helps us to find new partners with ease. Support wise also RateGain is a great partner. Team is always eager to help and answer any queries we have. Its a great benefit that support is available 24*7.
December 09, 2021, Sinam occassionaly uses the
Definitely the staff comes to mind. The team of ex hoteliers do a great job in understanding the need and deliver to the team. They also change the tools often which is great most of the times. It's like they keep a great check on quality of tools to maintain ...
December 09, 2021, Sant has tried the
The setup and configuration is really easy to perform you don’t have to be tech savvy to perform the changes on the User Interface. Also the connection with other vendors like PMS and RMS is really quick and easy you can just import and export files with-in ...
December 09, 2021, Prateek heard from clients about the
There are a lot of feature that makes this service different from others. Naming few are : Insights on Similar Hotels, Tour Operator Connectivity, Automated Yielding Rules, Training & 24X7 Support, Multi-Lingual, GDS Connectivity, Key channel connectivity, etc...
December 08, 2021, Elena heard from clients about the
It is straight forward and user friendly. I personally have to deal with loads of clients complaining so many times because the interface with other CM is not working or not properly but so far I never had any complaints about RezGain
December 13, 2021, Michelle regularly uses the
For our Extranet, it can access four Base Rates so mapping is easier as we can just used auto calculation feature of the extranet itself. Unlike with other CMS that needs to map each available rate plans.
December 07, 2021, Rohan heard from clients about the
Definitely the staff in it. It has some really good talent of people from industry. Hotels airlines car rentals etc. Have met a lot of these and have been helpful in giving us a lot of advice and data which helps us make better decisions.
December 08, 2021, Manju has tried the
Rate and inventory update accuracy user friendly easy to use and understand, simplicity of the functions mobile friendly. It’s easy to pull out the failed response report from system itself need not to go to CM for the same
December 07, 2021, Arish regularly uses the
Their support structure and account management team. Product is easy to use and is connected to multiple hotel brands providing us better reach to acquire new partners Their DHISCO switch is very supportive too
December 04, 2021, Sumeet occassionaly uses the
While there is loads of option in market and everybody has something unique. What stands out for rategain is their human resource. The service staff or so called relationship managers are top class and provides free consultancy when needed. Really helped with ...
November 22, 2021, Rejnu heard from clients about the
Their Rate Parity tool is a very unique tool that can help the hotel to generate more direct bookings as it can show the clear rate parity from all major OTA's and other channels. It can even show the discounted rates and loyalty rates that are being offered i...
November 24, 2021, Joanne regularly uses the
Both systems have wide range of connectivity, interface & integration available, this helps the user to maximise the usage as well as explore to a wider market to increase their productivity and visibility to compete with their competitors
November 23, 2021, [email protected] heard from clients about the
RateGain offers excellent customer support and superior technology. It’s a one-stop channel management solution for hoteliers as it is connected to all the channels and is well integrated with PMS/RMS worldwide. The channel manager has unique features that h...
November 19, 2021, Pravin has seen a demo of the
They are completely data driven and their approach is all driven by analysis of past data and trends and other relevant tools which are important for hotels to design their pricing accordingly. They are way ahead than competition
November 19, 2021, Kumar regularly uses the
Mobile friendly and supporting to several OTAs. Being for so long in this tech space I consider that the learning and development has enable RateGain to stand out from the other service and tech providers.
November 19, 2021, Adel regularly uses the
Service Quality Network , no of channels available are huge in different countries System easy to use , implement Easy and quickly can implement even remotely Support and maitainnace competitive price
November 19, 2021, Akash regularly uses the
The product has the widest integrations with other SaaS products in the industry like PMS, RMS, D2C, etc. They cover most OTAs across regions which makes them most suitable for international expansion.
November 22, 2021, Satish regularly uses the
Rate Code Mapping Sheet Update directly by the client, OTA wise Rate codes are possible, Special mention is the Amendments of Bookings happens smoothly comparing other Channel managers, as the New Booking itself is split in to multiple bookings if the same gue...
November 22, 2021, Praveen heard from clients about the
RateGain is a widely used Channel Manager and eco-system that has excellent connectivity. We work with them as they are focused on channel connectivity and not in the business of providing a PMS but choose to work with PMSs like ours to provide a complete solu...
November 22, 2021, Wajira regularly uses the
For me the number one priority is reliability and customer support when it comes to IT service providers Rategain excels both these areas very well nevertheless Rategain allows you to create master and child rates within the channel manager which means entire ...
November 11, 2021, ALLY regularly uses the
RateGain in partnership with CCX gives us access to a wider network of suppliers, providing a diverse connectivity with other channels which gives us more benefit to integrate with more hotels and partners worldwide
November 10, 2021, Nipun occassionaly uses the
The difference is support level and the calmness that they deal with and handle their clients is phenomenal. Their team knows how to build a personal connection with the client and take it to a personal level of connect where the client feels comfortable to s...
November 09, 2021, [email protected] heard from clients about the
The technology and the support are both superior. The Tech has connections to practically any channel that you can think of. The features are awesome for reputation management, rate management and you can do some cool thing like change the prices based on occu...
November 09, 2021, Manoj K heard from clients about the
While other companies have similar products what differentiates is their ability to continuously improve and plug in new functionality and always bring what is required for the industry to stay ahead of curve.
October 19, 2021, Vivek occassionaly uses the
Rategain is different from traditional Channel Managers, Rategain integrates distribution, Content, GDS and Revenue Management With drag and drop Room type and rate types to fetch from OTAs ensures the Rate Parity and OTA Rankings
September 14, 2021, Andrey has tried the
Responsive and knowledgeable Support Robust and interfaces Quality of market intelligence data Powerful and reliable Channel Manger Excellent product documentation Wiliness to nurture and develop partnership between our products
September 14, 2021, Olga heard from clients about the
RateGain® is a travel technology company that powers every segment of the travel and hospitality industry with real-time intelligence, connectivity to the largest demand and supply network as well as targeted digital marketing solutions.
September 14, 2021, Olga heard from clients about the
RateGain® is a travel technology company that powers every segment of the travel and hospitality industry with real-time intelligence, connectivity to the largest demand and supply network as well as targeted digital marketing solutions.
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would recommend RateGain. Hoteliers that are looking for revenue management solution should definitely try this software which is perfect in providing data and securing that hotels are offering services for the right price on every platform.
by Pavlina Vazanova (HotelTime Solutions) on December 02, 2022
See more answers (34)Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
December 15, 2021, Anubhav has tried the
There are lot of options in market and a lot is down to just pricing at times. Please dont fall in the trap of lower pricing and products. Go for which suits you the best your needs and cater to your style of business or hotel. Trust me you will be in safe han...
December 15, 2021, Asriani has tried the
I think will recommend this product as it could be connected with Rakuten and many property has used it. The support team give a good response and always tried their best to solve the problem. Thank you.
December 15, 2021, Ekky has tried the
If you're looking for reliable connectivity but still budget-friendly Channel Manager. RezGain should be as your first option. And their Local Support team also very friendly and always coming with solution.
December 14, 2021, Madi regularly uses the
They are present across the globe, and that is a key since technology can always suffice a certain percentage only. What matters over and above is the people servicing and you want to connect to people who are widespread and stable. RateGain is definitely one ...
December 09, 2021, Ajay has seen a demo of the
Worth investing for sure. This is great tool and also connects to who you want to in the world. Has a great team of product owners and service staff which helps you become way too comfortable in the system so you can optimize it the most.
December 09, 2021, Jiya regularly uses the
Would certainly recommend it. Always go on the metrics, what they have achieved with other OTAS/partners. Stability of the connection, length and breadth of the hotel partners and lastly but certainly not the least the number of partners they have.
December 09, 2021, Rihan regularly uses the
Like RezGain helps us to connect with suppliers, it helps hoteliers find us and connect on the channel manager. It would make Hoteliers' life easy as well by enabling them to connect faster with demand partners.
December 09, 2021, Sinam occassionaly uses the
Continue the growth mindset like always. It has helped grow you and your partners better. Innovate and ideate and lastly keep hiring the best talent as the staff definitely stands out in the market. We appreciate all you do.
December 09, 2021, Sant has tried the
If you really want to make your life easy in terms of managing OTA manually one by one go for the channel manager. This will help you maximise your Hotel revenue and will streamline the process of managing rates and inventory.
December 09, 2021, Prateek heard from clients about the
This product not only helps distribute rates and inventory with speed and efficiency but also unlocks new revenue generation opportunities for the Hotels who want to consider this product. I have heard a lot of satisfactory comments from our Hotel clients on t...
December 08, 2021, Elena heard from clients about the
Nothing much really because as I said I do not use the product directly but my clients do and so far I did not hear or got any negative feedback so overall it is all positive! Based on my experience the clients need an easy, friendly system. So the less compl...
December 13, 2021, Michelle regularly uses the
Not sure with the other Online Platform but for Rakuten Travel Extranet, RateGain is the easiest and compatible CMS. It can just simple map and access our Base Rates (mother rate) so mapping of each rate plans won't be necessary.
December 07, 2021, Rohan heard from clients about the
Continue to be as agile and innovative as you are always. We hear good things and people enjoy working with us. More integration to follow to help us distribute better and make more revenues for all parties involved.
December 08, 2021, Manju has tried the
Best product to use easy to understand I tried the rate shipping tool as well it amazing and also the the review management tool which is very good and give the update of the comparison hotels as well
December 07, 2021, Arish regularly uses the
It provides seamless connectivity to update the ARI and simple to use tool Channel manager supports 2 way integration also which adds up a lot of value for hoteliers and saves time Support is excellent
December 04, 2021, Sumeet occassionaly uses the
Definitely see the tool before signing since it's indeed a great set of tools but important to see whether it suits your need or not. And voice it to sales team as they do a great job in customising few things as per your need.
November 22, 2021, Rejnu heard from clients about the
It is one of the best products in the industry now, especially their channel manager. All our partner hotels who are using their channel manager are quite happy with the product and we highly recommend them. They got some really cool and productive tools espec...
November 24, 2021, Joanne regularly uses the
Strengthen the connectivity with the current partners. Both systems already have the online user guide, perhaps it would be good to add in each channel behaviour and mapping guide on RezGain will be helpful
November 23, 2021, [email protected] heard from clients about the
It's hard to think of anything. If you value excellent customer service and superior technology that is easy to understand and manage, then RateGain is the right choice for you. I would recommend hoteliers to take their demo as they will get a lot of learnings...
November 19, 2021, Pravin has seen a demo of the
They need to focus more on data driven approach and only technology can drive this for hotel industry with the inclusion of AI and machine learning , you can plan your rate strategy with the help of rate gain team for a more process driven approach
November 19, 2021, Kumar regularly uses the
When it comes to Distribution please avoid using substandard products and do not compromise. Use a platform that has a proven record and the highest capability of flawless interface to your PMS that enables the Hotel team to have a competitive edge and stay o...
November 19, 2021, Adel regularly uses the
Rate Gain is market leader and game changer in distribution solutions , they know very well what they do . Rate Gain use latest technologies to help hotel owners and decision makers increase online revenues
November 19, 2021, Akash regularly uses the
- Ensure that product integrates well with your existing or desired technology stack - API integration is paid and needs to be prioritised by their technology team unlike most modern products that offer open APIs
November 22, 2021, Satish regularly uses the
Two Way Communication with PMS, Rate Management is Good, Bookings / Amendments are effective , Global Connectivity with all channels, Room Rate Mapping Made Easy, Automatic Delivery of Reservations and Auto - Resubmit
November 22, 2021, Praveen heard from clients about the
Consider a product that has established connectivity with both chain and independent hotels around the world. This may not always come at the lowest cost but its important to ensure that channel connectivity is the top priority.
November 22, 2021, Wajira regularly uses the
I would highly recommend Rategain as a channel manager for a hotelier of any size and category Including multi property operations. Their easy onboarding process following great after sales support is one of the best I came across so far.
November 11, 2021, ALLY regularly uses the
We highly recommend using RateGain as a channel manager as it offers a lot of services and networks to connect with many partners worldwide. Their support team is very fast in response and assists all concerns in detail.
November 10, 2021, Nipun occassionaly uses the
All you need to do is to pay some attention to the training sessions and then you'll be going on your way running on the system as an autopilot! Also the team is super helpful and the hotel team can be comfortable in connecting with their account managers.
November 09, 2021, [email protected] heard from clients about the
Ask for a demo. You will be amazed at what you see. Few of the features are difficult to explain in words or over a demo. Their team is very competent and the product is really good. We always hear good things from our customers.
November 09, 2021, Manoj K heard from clients about the
While the pandemic have created havoc and hotel partners in various geographies going through tough times must pick and choose right revenue and distribution solutions, RG's solutions right placed to help them to be visible and have better revenue intelligence...
October 19, 2021, Vivek occassionaly uses the
Hoteliers should enable the all the ARIs at one place, IBE, Channel Manager, GDS and Content at one place With Content & Rate Parity across channels, Hoteliers will see the visibility on Channels , Meta and GDS go up eventually
September 14, 2021, Andrey has tried the
We would advise to engage with RateGain's excellent representatives who can advise the optimal product and/or interface configuration and can help with testing/implementation to ensure the successful go-live.
September 14, 2021, Olga heard from clients about the
We appreciate RateGain's drive for innovation, their level of expertise and flexibility. They are constantly improving their solutions to respond to the market needs. It is always a pleasure to work and engage with all RateGain teams.
September 14, 2021, Olga heard from clients about the
We appreciate RateGain's drive for innovation, their level of expertise and flexibility. They are constantly improving their solutions to respond to the market needs. It is always a pleasure to work and engage with all RateGain teams.
International Escalations
The support system is excellent. Provides transparency in data