ALICE and Vocera Partner to Improve Hotel Communication and Workflows
ALICE, a leading hospitality operations and management platform, now integrates with the hands-free Vocera Badge and Vocera Smartbadge from Vocera Communications, Inc. (NYSE:VCRA), a leader in communication and workflow solutions. Interoperability between ALICE and these intelligent mobile devices enables hotels around the world to improve operational efficiency and increase safety for employees and guests.
“Innovative technology is essential for hotels as they adapt to new standards of operating procedures and guest demands in light of COVID-19,” says Alex Shashou, ALICE President and Co-Founder. “Our integration with Vocera will enable hotels to respond to guest requests faster, ensuring that service is never sacrificed.”
The intelligent integration enables staff members to view guest requests from ALICE directly on their wearable Vocera devices in real time. Together, the two platforms provide transparency to the status of guests’ requests, whether it is a request for more towels, a hypoallergenic pillow, hand sanitizer, or more. Frontline hotel workers and managers can see when a request has been made, accepted, updated or completed.
Using their Vocera Badge or Smartbadge, staff members can use voice commands or send text messages to close the loop on guest requests that were made in ALICE. The mobile devices also empower employees to connect and communicate hands-free. They can make calls simply by saying a person’s name, role, or group. Additionally, the panic feature of the Vocera Badge and the dedicated panic button on the Smartbadge provide fast, easy, and discreet ways for staff to call security and get help if needed.
“The integration between the Vocera platform and ALICE simplifies enterprise communication and vendor management for hotels,” said Brent Lang, Chairman and CEO of Vocera. “It gives them a single communication solution that will help improve staff response times, elevate guest satisfaction, and increase workforce safety.”