ALICE Service Delivery by Actabl

4.6 (337 REVIEWS)

HTR Score icon
HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Shane, Erin, Scott + 32 more experts recommend Actabl

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ALICE Service Delivery by Actabl

4.6 (337 REVIEWS)

Ranked 2 (out of 59) in Staff Collaboration Tools

More Together, Less Siloed

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Bell avatar Bell - AI powered product analyst

I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like ALICE for its efficiency in handling various operational tasks, enhancing communication between departments, and improving guest experiences. It seamlessly integrates with existing systems to track guest requests and internal tasks, speeding up response times and reducing miscommunication. The tool aids in increasing revenue, reducing manual work, and boosting guest satisfaction by enabling precise staff assignment and maintaining transparency in operations. However, some users face issues with system glitches, user interface limitations, and integration challenges.

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Rosewood, Montage, Posadas & 1568 others

Read their reviews

What Types of Hotels Actabl is Popular For

Size

65 | X-Small (1-9 room)

43 | Small (10-24 room)

204 | Mid-Sized (25-74 room)

849 | Large (75-199 room)

905 | X-Large (200+ room)

Country

1661 | United States of America

92 | Mexico

46 | Canada

26 | United Kingdom

20 | Sweden

19 | United Arab Emirates

16 | India

15 | Norway

10 | Spain

9 | South Africa

9 | Turkey

7 | Saudi Arabia

7 | Bahamas

6 | Italy

6 | Japan

5 | Malaysia

5 | Cyprus

5 | Thailand

5 | Singapore

5 | Ireland

4 | Indonesia

4 | Vietnam

4 | China

3 | Australia

3 | Austria

3 | Cayman Islands

3 | Morocco

3 | Egypt

2 | Brazil

2 | Portugal

2 | Belgium

2 | Bahrain

2 | Netherlands

2 | Oman

2 | Peru

2 | Jordan

2 | Qatar

2 | Turks and Caicos Islands

2 | Puerto Rico

2 | Pakistan

1 | Germany

1 | Albania

1 | Denmark

1 | France

1 | Bangladesh

1 | Belize

1 | Hong Kong

1 | Czech Republic

1 | Greece

1 | Switzerland

1 | Rwanda

1 | Finland

1 | Poland

1 | Laos

1 | Maldives

1 | Montenegro

1 | Panama

1 | Ethiopia

1 | Kenya

1 | Colombia

1 | Hungary

1 | Kazakhstan

1 | Kuwait

1 | Fiji

1 | Cambodia

Type

1088 | Branded Hotels

903 | Luxury Hotels

785 | Resorts

742 | Boutiques

685 | Bed & Breakfast & Inns

530 | Airport/Conference Hotels

475 | City Center Hotels

392 | Limited Service & Budget Hotels

199 | Extended Stay & Serviced Apartments

91 | Casinos

80 | Hostels

52 | Vacation Rentals & Villas

44 | RV Parks & Campgrounds

43 | Motels

Region

1799 | North America

107 | Europe

57 | Asia Pacific

47 | Middle East

15 | Central America

15 | Africa

6 | South America

4 | Oceania

Category

646 | Concierge Software

482 | Scheduling & Workforce Management

459 | Business Intelligence

410 | Guest Messaging Software

395 | Housekeeping Software

337 | Staff Collaboration Tools

286 | Hotel Maintenance Software

114 | Employee Engagement Software

31 | Staffing & Recruiting Networks

What is Actabl?

Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Service Delivery by Actabl is a comprehensive service optimization platform designed specifically for the hospitality industry. It enhances operational efficiency by streamlining communication and coordination between various hotel departments. This platform facilitates the handling of guest requests and internal tasks through a unified system that tracks and manages these activities in real time. ALICE integrates seamlessly with existing property management systems, allowing for faster response times and reducing chances of miscommunication. By automating scheduling and workflows, it minimizes manual work, thus increasing productivity and precision. This not only improves staff efficiency but also leads to higher guest satisfaction by ensuring that all requests are consistently met on time. Overall, ALICE Service Delivery helps hotels boost revenue and operational transparency, making it an invaluable tool for elevating guest experiences.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Actabl

FAQs

Capabilities

Streamline your service delivery system

Operate Efficiently

Aim to Satisfy

Focus on What Matters

Make Data-Driven Decisions

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Asset Management

Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.

PREMIUM ADD-ON

Housekeeping

Housekeeping Software
Enable your housekeeping department with better communication. Send and receive requests from anywhere while getting a bird's eye view of each room's status.

PREMIUM ADD-ON

Actabl Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Service Delivery by Actabl is the #4 most trending product in the Staff Collaboration Tools category (out of 59) and the #154 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Actabl Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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1

Success Stories

5

References

10

Featured Customers

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Actabl Reviews

Hotelier Rating

Excellent
1690
Very Good
224
Average
102
Poor
46
Terrible
32

Property Size

  • X-Small (65)
  • Small (43)
  • Mid-Sized (204)
  • Large (849)
  • X-Large (905)

Country

  • United States of America
    United States of America
    (1661)
  • Mexico
    Mexico
    (92)
  • Canada
    Canada
    (46)
  • United Kingdom
    United Kingdom
    (26)
  • Sweden
    Sweden
    (20)
  • United Arab Emirates
    United Arab Emirates
    (19)
  • India
    India
    (16)
  • Norway
    Norway
    (15)
  • Spain
    Spain
    (10)
  • South Africa
    South Africa
    (9)
  • Turkey
    Turkey
    (9)
  • Saudi Arabia
    Saudi Arabia
    (7)
  • Bahamas
    Bahamas
    (7)
  • Italy
    Italy
    (6)
  • Japan
    Japan
    (6)
  • Malaysia
    Malaysia
    (5)
  • Cyprus
    Cyprus
    (5)
  • Thailand
    Thailand
    (5)
  • Singapore
    Singapore
    (5)
  • Ireland
    Ireland
    (5)
  • Indonesia
    Indonesia
    (4)
  • Vietnam
    Vietnam
    (4)
  • China
    China
    (4)
  • Australia
    Australia
    (3)
  • Austria
    Austria
    (3)
  • Cayman Islands
    Cayman Islands
    (3)
  • Morocco
    Morocco
    (3)
  • Egypt
    Egypt
    (3)
  • Brazil
    Brazil
    (2)
  • Portugal
    Portugal
    (2)
  • Belgium
    Belgium
    (2)
  • Bahrain
    Bahrain
    (2)
  • Netherlands
    Netherlands
    (2)
  • Oman
    Oman
    (2)
  • Peru
    Peru
    (2)
  • Jordan
    Jordan
    (2)
  • Qatar
    Qatar
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Puerto Rico
    Puerto Rico
    (2)
  • Pakistan
    Pakistan
    (2)
  • Germany
    Germany
    (1)
  • Albania
    Albania
    (1)
  • Denmark
    Denmark
    (1)
  • France
    France
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Belize
    Belize
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Greece
    Greece
    (1)
  • Switzerland
    Switzerland
    (1)
  • Rwanda
    Rwanda
    (1)
  • Finland
    Finland
    (1)
  • Poland
    Poland
    (1)
  • Laos
    Laos
    (1)
  • Maldives
    Maldives
    (1)
  • Montenegro
    Montenegro
    (1)
  • Panama
    Panama
    (1)
  • Ethiopia
    Ethiopia
    (1)
  • Kenya
    Kenya
    (1)
  • Colombia
    Colombia
    (1)
  • Hungary
    Hungary
    (1)
  • Kazakhstan
    Kazakhstan
    (1)
  • Kuwait
    Kuwait
    (1)
  • Fiji
    Fiji
    (1)
  • Cambodia
    Cambodia
    (1)

Region

  • North America
    North America
    (1799)
  • Europe
    Europe
    (107)
  • Asia Pacific
    Asia Pacific
    (57)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (47)
  • South America
    South America
    (6)
  • Central America
    Central America
    (15)
  • Africa
    Africa
    (15)
10

Scheduling and Labor Control

General Manager from 75-99 room Branded Hotel in Tuscaloosa (United States of America)

Verified
5 months ago
Hotel effectiveness needs to be used by every hospitality company. The ease and access to schedule and monitor hours worked compared to budget is a tremendous tool to ensure your business is profitable and productive in all areas!
Country United States of America
General Manager
Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review! We are thrilled to hear how Hotel Effectiveness helps your team!
10

Seemless Communication

GSA from 100 to 199 room Boutique in Portland (United States of America)

Verified
6 months ago
The directness of the program is one of its standout features. It is so straightforward, making it incredibly easy to communicate with various teams. Unlike other systems that require multiple tools or methods for communication, this program centralizes everything in one platform, streamlining interactions and reducing confusion. There's no...
Country United States of America
GSA
Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback and appreciate your partnership!
10

Seemless Communication

GSA from 100 to 199 room Boutique in Portland (United States of America)

Verified
6 months ago
The directness of the program is one of its standout features. It is so straightforward, making it incredibly easy to communicate with various teams. Unlike other systems that require multiple tools or methods for communication, this program centralizes everything in one platform, streamlining interactions and reducing confusion. There's no...
Country United States of America
GSA
Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review! We love that ALICE provides your team with a user-friendly, intuitive platform. You make us better!
10

More than Effective

Assistant General Manager from 100 to 199 room Branded Hotel in San Jose (United States of America)

Verified
6 months ago
Easy to use, to understand what is going on and make my day easier to set the game plan for operation
Country United States of America
Assistant General Manager
Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Love the H.E. Program

GM from 75-99 room Bed & Breakfast & Inn in Palm Beach (United States of America)

Verified
6 months ago
I love everything about it, really like how it helps me keep in my budget and how I can manager and keep track of labor hours. Making the weekly schedules is so easy for housekeeping and to assign daily rooms for daily schedule is awesome as well.
Country United States of America
GM
Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Review

Hskp mng from 100 to 199 room Boutique in Chicago (United States of America)

Verified
7 months ago
Everthing is fine a little confuse the requests but we only have a little information , to improve the program.
Country United States of America
Hskp mng
Large Hotel
10

Amazing system and user friendly

Housekeeping Supervisor from 500+ room Branded Hotel in Kuala Lumpur (Malaysia)

Verified
7 months ago
Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to
Country Malaysia
Housekeeping Supervisor
X-Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

An Amazing app you have to proved

Pool concierge from 200 to 499 room Bed & Breakfast & Inn in Cabo San Lucas (Mexico)

Verified
7 months ago
Well you can come and look all kind of details like the hour guest name and the status of the pending as a done or during on process as well send you alerts when some body its on it or when its a notes of all the process so everybody can see the task.
Country Mexico
Pool concierge
X-Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
9

Hotel Maintenance and Guest Messaging

Spa Director from 100 to 199 room Boutique in Sedona (United States of America)

Verified
7 months ago
I like the user friendly experience and response time of our maintenance department when I submit a maintenance request. It has been a good tool to incentivize guest for spa appointments.
Country United States of America
Spa Director
Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
4

I want a human

Front Desk Manager from 75-99 room Boutique in Aspen (United States of America)

Verified
7 months ago
I think ALICE is a fantastic tool, but I do wish they had a live human to support. I feel like I'm speaking to AI or a robot when asking for support
Country United States of America
Front Desk Manager
Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 34

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.

Question:

What differentiates this product or service from the competition?

Answer:

What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.

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Are you a consultant or vendor that recommends Actabl? Leave a recommendation

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Hotel Effectiveness Releases the Industry's First Hotel Labor Cost Index and Housekeeping Analysis Report

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Hotel Effectiveness® Launches Into 2022 Announcing New Customers and More Awards

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ALICE Kicks Off 2022 with Seven HotelTechAwards including #1 Best Housekeeping & #1 Best Concierge Technology Solution

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Support

Verified Support

Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

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