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ALICE Service Delivery by Actabl
4.6 (337 REVIEWS)
HT Score
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shane, Erin, Scott + 32 more experts recommend Actabl
Read RecommendationsALICE Service Delivery by Actabl
Ranked 2 (out of 59) in Staff Collaboration Tools
More Together, Less Siloed
93% recommended by 1571 hotels
Rosewood, Montage, Posadas & 1568 others
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like ALICE for its efficiency in handling various operational tasks, enhancing communication between departments, and improving guest experiences. It seamlessly integrates with existing systems to track guest requests and internal tasks, speeding up response times and reducing miscommunication. The tool aids in increasing revenue, reducing manual work, and boosting guest satisfaction by enabling precise staff assignment and maintaining transparency in operations. However, some users face issues with system glitches, user interface limitations, and integration challenges.
Rosewood, Montage, Posadas & 1568 others
Read their reviewsWhat Types of Hotels Actabl is Popular For
Size
65 | X-Small (1-9 room)
43 | Small (10-24 room)
204 | Mid-Sized (25-74 room)
849 | Large (75-199 room)
905 | X-Large (200+ room)
Country
1661 | United States of America
92 | Mexico
46 | Canada
26 | United Kingdom
20 | Sweden
19 | United Arab Emirates
16 | India
15 | Norway
10 | Spain
9 | South Africa
9 | Turkey
7 | Saudi Arabia
7 | Bahamas
6 | Italy
6 | Japan
5 | Malaysia
5 | Cyprus
5 | Thailand
5 | Singapore
5 | Ireland
4 | Indonesia
4 | Vietnam
4 | China
3 | Australia
3 | Austria
3 | Cayman Islands
3 | Morocco
3 | Egypt
2 | Brazil
2 | Portugal
2 | Belgium
2 | Bahrain
2 | Netherlands
2 | Oman
2 | Peru
2 | Jordan
2 | Qatar
2 | Turks and Caicos Islands
2 | Puerto Rico
2 | Pakistan
1 | Germany
1 | Albania
1 | Denmark
1 | France
1 | Bangladesh
1 | Belize
1 | Hong Kong
1 | Czech Republic
1 | Greece
1 | Switzerland
1 | Rwanda
1 | Finland
1 | Poland
1 | Laos
1 | Maldives
1 | Montenegro
1 | Panama
1 | Ethiopia
1 | Kenya
1 | Colombia
1 | Hungary
1 | Kazakhstan
1 | Kuwait
1 | Fiji
1 | Cambodia
Type
1088 | Branded Hotels
903 | Luxury Hotels
785 | Resorts
742 | Boutiques
685 | Bed & Breakfast & Inns
530 | Airport/Conference Hotels
475 | City Center Hotels
392 | Limited Service & Budget Hotels
199 | Extended Stay & Serviced Apartments
91 | Casinos
80 | Hostels
52 | Vacation Rentals & Villas
44 | RV Parks & Campgrounds
43 | Motels
Region
1799 | North America
107 | Europe
57 | Asia Pacific
47 | Middle East
15 | Central America
15 | Africa
6 | South America
4 | Oceania
Category
646 | Concierge Software
482 | Scheduling & Workforce Management
459 | Business Intelligence
410 | Guest Messaging Software
395 | Housekeeping Software
337 | Staff Collaboration Tools
286 | Hotel Maintenance Software
114 | Employee Engagement Software
31 | Staffing & Recruiting Networks
Didn’t find what you were looking for?
What is Actabl?
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Service Delivery by Actabl is a comprehensive service optimization platform designed specifically for the hospitality industry. It enhances operational efficiency by streamlining communication and coordination between various hotel departments. This platform facilitates the handling of guest requests and internal tasks through a unified system that tracks and manages these activities in real time. ALICE integrates seamlessly with existing property management systems, allowing for faster response times and reducing chances of miscommunication. By automating scheduling and workflows, it minimizes manual work, thus increasing productivity and precision. This not only improves staff efficiency but also leads to higher guest satisfaction by ensuring that all requests are consistently met on time. Overall, ALICE Service Delivery helps hotels boost revenue and operational transparency, making it an invaluable tool for elevating guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Actabl Reviews Analyzed: 248
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Actabl Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Actabl
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Actabl's Provided Description:
"Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact."
FAQs
Capabilities
Streamline your service delivery system
Streamline your service delivery system
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.
Operate Efficiently
Operate Efficiently
Reduce the time it takes to fulfill guest requests and internal work orders.
Aim to Satisfy
Aim to Satisfy
Increase guest satisfaction, reduce guest complaints, and earn positive online reviews.
Focus on What Matters
Focus on What Matters
Improve staff productivity so your team can make a greater impact.
Make Data-Driven Decisions
Make Data-Driven Decisions
Identify trends and analyze performance to make the best decisions for your hotel.
Alerts, Notifications & Escalations
Alerts, Notifications & Escalations
Set reminders for events and tasks in the future, making sure details don’t get overlooked during shift changes or between departments.
Photo Attachments
Photo Attachments
Staff can document problems with photos, making sure there is no confusion about the request.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Asset Management
Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.
Housekeeping
Housekeeping Software
Enable your housekeeping department with better communication. Send and receive requests from anywhere while getting a bird's eye view of each room's status.
Actabl Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Service Delivery by Actabl is the #4 most trending product in the Staff Collaboration Tools category (out of 59) and the #154 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Actabl Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Actabl Case Studies
References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
Michael Hillier
General Manager @
The Renwick
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
Abraham Rodriguez
Director, Front Office @
Smyth Tribeca
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
Erin Webb
Guest Services Lead @
Wythe Hotel
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
Abraham Rodriguez
Front Office Manager @
Smyth Tribeca
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
John Agosto
General Manager @
Featured Customers
More Products by Actabl
Hotelier Rating
Looking for specific info?
10
Scheduling and Labor Control
General Manager from 75-99 room Branded Hotel in Tuscaloosa (United States of America)
Verified
5 months ago
Hotel effectiveness needs to be used by every hospitality company. The ease and access to schedule and monitor hours worked compared to budget is a tremendous tool to ensure your business is profitable and productive in all areas!
United States of America
United States of America
General Manager
Large Hotel
10
Seemless Communication
GSA from 100 to 199 room Boutique in Portland (United States of America)
Verified
6 months ago
The directness of the program is one of its standout features. It is so straightforward, making it incredibly easy to communicate with various teams. Unlike other systems that require multiple tools or methods for communication, this program centralizes everything in one platform, streamlining interactions and reducing confusion. There's no...
United States of America
United States of America
GSA
Large Hotel
10
Seemless Communication
GSA from 100 to 199 room Boutique in Portland (United States of America)
Verified
6 months ago
The directness of the program is one of its standout features. It is so straightforward, making it incredibly easy to communicate with various teams. Unlike other systems that require multiple tools or methods for communication, this program centralizes everything in one platform, streamlining interactions and reducing confusion. There's no...
United States of America
United States of America
GSA
Large Hotel
10
More than Effective
Assistant General Manager from 100 to 199 room Branded Hotel in San Jose (United States of America)
Verified
6 months ago
Easy to use, to understand what is going on and make my day easier to set the game plan for operation
United States of America
United States of America
Assistant General Manager
Large Hotel
10
Love the H.E. Program
GM from 75-99 room Bed & Breakfast & Inn in Palm Beach (United States of America)
Verified
6 months ago
I love everything about it, really like how it helps me keep in my budget and how I can manager and keep track of labor hours. Making the weekly schedules is so easy for housekeeping and to assign daily rooms for daily schedule is awesome as well.
United States of America
United States of America
GM
Large Hotel
10
Review
Hskp mng from 100 to 199 room Boutique in Chicago (United States of America)
Verified
7 months ago
Everthing is fine a little confuse the requests but we only have a little information , to improve the program.
United States of America
United States of America
Hskp mng
Large Hotel
10
Amazing system and user friendly
Housekeeping Supervisor from 500+ room Branded Hotel in Kuala Lumpur (Malaysia)
Verified
7 months ago
Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to
Malaysia
Malaysia
Housekeeping Supervisor
X-Large Hotel
10
An Amazing app you have to proved
Pool concierge from 200 to 499 room Bed & Breakfast & Inn in Cabo San Lucas (Mexico)
Verified
7 months ago
Well you can come and look all kind of details like the hour guest name and the status of the pending as a done or during on process as well send you alerts when some body its on it or when its a notes of all the process so everybody can see the task.
Mexico
Mexico
Pool concierge
X-Large Hotel
9
Hotel Maintenance and Guest Messaging
Spa Director from 100 to 199 room Boutique in Sedona (United States of America)
Verified
7 months ago
I like the user friendly experience and response time of our maintenance department when I submit a maintenance request. It has been a good tool to incentivize guest for spa appointments.
United States of America
United States of America
Spa Director
Large Hotel
4
I want a human
Front Desk Manager from 75-99 room Boutique in Aspen (United States of America)
Verified
7 months ago
I think ALICE is a fantastic tool, but I do wish they had a live human to support. I feel like I'm speaking to AI or a robot when asking for support
United States of America
United States of America
Front Desk Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.
Showing all answers to: "What does this product or service do well?"
Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.
The Actabl suite gives hotel management companies the intelligence they need to take their operations to the next level. They set the new standard for hotel technology and give companies the data they need to make informed decisions.
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.
ALICE and Oracle Hospitality integrate exchanging real time information that can have a major impact on the guest experience.
We had been working with ALICE for many years and and their are very active in supporting initiatives such as Oracle Hospitality Innovation Week.
Question:
What differentiates this product or service from the competition?
Answer:
What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.
Showing all answers to: "What differentiates this product or service from the competition?"
What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.
Their products make life easier for operations, budgeting, and monitoring performance. Every Actabl employee is very knowledgeable when it comes to the hospitality industry, and each one wants every client to succeed. Their whole team does an amazing job at events. They are very engaged, and work as a team to answer every question.
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint.
The ALICE team is always responsive and laser focused, this allow to deliver better projects and faster ROI for our joint customer.
Solutions such as ALICE are critical and are at a very high demand by the market.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.
There is so much Actabl can do for your company. Take a look at every product: ProfitSword, Alice, Transcendent, and Hotel Effectiveness, and don't be afraid to ask questions. Actabl walks you through the whole discovery process so you can be confident with every decision you make.
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help your hotel in many different ways.
ALICE is a great solution with a proven and well tested connection against the OPERA Oracle Hospitality solution suite. A solid player with a strong presence and a very innovate solutions and team.
Recommended by
Kevin Shockley
Director of Business Development
@
Acumen Information Systems
Steven Phelps
Marketing Director
@
Acumen Information Systems
Jennifer Bumgardner
Customer Success Manager
@
INTELITY
Kees Zorge
Founder / CEO
@
Omniboost BV
Fabricio Titiro
Principal Product Manager - Partnerships
@
Oracle Hospitality
Kevin Shockley
Director of Business Development
@
Acumen Information Systems
Steven Phelps
Marketing Director
@
Acumen Information Systems
Jennifer Bumgardner
Customer Success Manager
@
INTELITY
Kees Zorge
Founder / CEO
@
Omniboost BV
Fabricio Titiro
Principal Product Manager - Partnerships
@
Oracle Hospitality
David Berger
CEO
@
Volara
Pernilla Brodd
CMO
@
Zaplox
Are you a consultant or vendor that recommends Actabl?
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Support
Verified Support
Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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