We love that the ALICE platform helps your team deliver exceptional guest service - easily & qui...
Ratings Snapshot
Learn more
Ranked #2 out of 50 in Staff Collaboration Tools
ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreALICE Service Delivery Overview
ALICE Service Delivery Overview
Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact.
About ALICE View website
Founded in 2013 | Headquarters in New York United States | 107 employeesALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...
Other Products by ALICE
Integrates with
- Hotel Management Software
- Property Management Systems
- Hotel Guest Apps
What customers love about ALICE Service Delivery
Hotel Manager in San Francisco (United States)
Love how easy it is to make maintenance list as well as communicating with all departments. Makes it very easy to track your staff progress on projects and tasks.
Director Of Guest Services in Bend (United States)
Alice has streamlined so much of our processes. From lost and found and packages to all our guests concierge and amenity requests. We were using a very challenging online system for lost and found that was actually cau...
Learning & Development Manager in Frankfurt am Main (Germany)
One of our core values is to strive for perfection. Alice allows us to do that by analysing our day-to-day actions and then being in a position to create changes that directly impact our productivity and guest satisfacti...
Expert Q&A and Partner Recommendations
What does this product or service do well?
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (4)What differentiates this product or service from the competition?
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (4)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (4)Features
Clients & references
References & testimonials
Everybody is very happy to use it and finds it very intuitive to use. When all the employees of the hotel are aligned in the same system on the same platform, they are able to see what has been done a...
The ALICE team has been exceptionally easy to work with. The system is already very customizable, but ALICE worked closely with us to deliver a system that adapted exactly to our needs. The final resu...
Case studies
- Not Your Typical COVID Story: $1.3 Million in New Revenue + Happier Hotel Guests & Staff
- Clarion Hotel The Hub
- Elevating the World's Leading Luxury Hotel Experience
- Royal Mansour Marrakech
Awards & Certifications
ALICE doesn’t have any awards or certifications
Active Markets
- South America
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- Europe
- United States of America
- Mexico
- Sweden
- Canada
- Turkey
- Norway
- Cyprus
- Aruba
December 31, 2022
ALICE Service Delivery Review: Amazing
Hotel Manager from Other in New Orleans (United States of America)
What do you like most?
I love the fact that this system is so user friendly. I was so reluctant learning a new system, but you guys have made it so easy. Julius is "amazing".
What do you dislike or think could be improved?
-I would like to see more webinars to and refresher courses on the Alice platform. -Webinars on new features when they are implemented
December 15, 2022
ALICE Service Delivery Review: Can't live without it!
Housekeeping Manager from Luxury Hotels in San Diego (United States of America)
What do you like most?
The best Housekeeping Software out there, seamless rooms assignment, guests' requests and SMS feature that's critical to the operation, Tracking the room attendant progress a big plus as well!
What do you dislike or think could be improved?
The ability to have the hotel create sections room assignment, and to sort the room attendant section assignment by alphabetical order
December 15, 2022
ALICE Service Delivery Review: Easy handling, but the operational reliability needs to be improved
Service Manager from Branded Hotels in (Sweden)
What do you like most?
Easy handling for the staff when it works. the guest messaging software functions good. Changes is made very easy, and communication speed is good
What do you dislike or think could be improved?
The operational reliability, and the synchronization to other system (to collect information) needs to be better. It is not acceptable to be forced to manual handling at least once a week.
December 15, 2022
ALICE Service Delivery Review: It goes
Concierge from Luxury Hotels in Jeddah (Saudi Arabia)
What do you like most?
1-I liked the menu that we can add the activities the guest want2-confirmation letters for guests ( Airport pick up and drop off 3- Menus with alerts are also perfect.
What do you dislike or think could be improved?
Yes, we can improve it, for example by activating the chat service for effective communication with the concierge department.Thank you kaily for everything.
December 15, 2022
ALICE Service Delivery Review: Ability to create work request right on the spot
Manager from Luxury Hotels in Anchorage (United States of America)
What do you like most?
the ability to create work order on the spot , show pictures of work area to be fixed or repaired, assign immediately with a picture,
What do you dislike or think could be improved?
the ability to update work order lists, pieces of equipment, have or schedule more on line seminars, ease of access to close out work orders.
December 15, 2022
ALICE Service Delivery Review: Good tool for Concierge team
Concierge from Luxury Hotels in Portland (United States of America)
What do you like most?
Excellent way to keep track of activities, sharing events and adding details for internal communication. Easy to use, functionall tool for concierge team
What do you dislike or think could be improved?
I can't think in something to be improved. Is a very good tool. Perhaps adding a better conexion with open table, resy and other restaurant reservations sites
Pricing
Recent News & Content
Recent articles
Resources & reports
The Hotel Technology Buyer's Guide
Hotel Operations Unleashed: 99 Tips, Tricks, Hacks, and Solutions
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
IT Manager in Palm Springs (United States)
Virtually limitless in terms of function, ALICE’s implementation team will work to create features that serve your property’s unique needs. The mobile app is compatible across devices and it’s simplicity of use str...