ALICE Service Delivery

Ranked 3 (out of 44) in Staff Collaboration Tools

Staff Collaboration Tools

More Together, Less Siloed

Ratings Snapshot

Certificate of Excellence
Read 265 reviews
93%
Recommend
HTR Score icon
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 44 in Staff Collaboration Tools

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.6/5
Verified Customer Support

ALICE has opened its internal systems to

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Most popular for
  • Resort 70 verified reviews
    92%
  • Boutique 69 verified reviews
    92%
  • Branded 31 verified reviews
    96%
  • City Center 17 verified reviews
    99%
  • Extended Stay 12 verified reviews
    94%
  • Airport/ conference 6 verified reviews
    87%
  • Casino 5 verified reviews
    94%
  • Limited Service 2 verified reviews
    100%
  • Hostel 2 verified reviews
    75%
  • Bed & Breakfast 2 verified reviews
    100%
  • Vacation Rental 1 verified reviews
    80%
  • Motel 1 verified reviews
    80%
  • Serviced Apartment 1 verified reviews
    100%
  • Villas 1 verified reviews
    80%

ALICE Service Delivery Overview

ALICE Service Delivery Overview

Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Reporting & Accounting Software
  • Business Intelligence
  • Mobile Key & Keyless Entry
Browse integrations (18 verified)

What customers love about ALICE Service Delivery

Like 93% recommend

IT Manager from Resort in Palm Springs (United States)

Virtually limitless in terms of function, ALICE’s implementation team will work to create features that serve your property’s unique needs. The mobile app is compatible across devices and it’s simplicity of use str...

Hotel Manager from Other in San Francisco (United States)

Love how easy it is to make maintenance list as well as communicating with all departments. Makes it very easy to track your staff progress on projects and tasks.

Director Of Guest Services from Other in Bend (United States)

Alice has streamlined so much of our processes. From lost and found and packages to all our guests concierge and amenity requests. We were using a very challenging online system for lost and found that was actually cau...

Learning & Development Manager from Resort in Frankfurt am Main (Germany)

One of our core values is to strive for perfection. Alice allows us to do that by analysing our day-to-day actions and then being in a position to create changes that directly impact our productivity and guest satisfacti...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing
  • Staff Collaboration
  • Asset Tracking
  • Meter Reading
  • File Library Support (images, documents and videos)
  • Work Prioritization
  • Message Templates
  • Automated Replies

Want to go behind the scenes and see how ALICE Service Delivery works?

Clients & references

References & testimonials

Testimonial avatar
Everybody is very happy to use it and finds it very intuitive to use. When all the employees of the hotel are aligned in the same system on the same platform, they are able to see what has been done a...
Sylvie Fayolle General Manager at the Le Parker Meridien
Testimonial avatar
The ALICE team has been exceptionally easy to work with. The system is already very customizable, but ALICE worked closely with us to deliver a system that adapted exactly to our needs. The final resu...
Chirstopher Jett Managing Director at the Corigin Real Estate Group

Featured partners

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Awards & Certifications

techAwards empty image

ALICE doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Sweden
  • Norway
  • Canada
  • Turkey
  • Cyprus
  • Aruba

265 Verified ALICE Reviews

Likelihood to Recommend
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November 14, 2021

ALICE Service Delivery Review: Great Tool!!

Resort Assistant Manager from Resort in San José del Cabo (Mexico)

Recommend 10/10
Full blue star
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What do you like most?

ALICE is a magnificent tool that’s makes more easy our daily on our property. Is such a easiest to handle it and the advantage that’s delivers as Hotel is very valuable. We should discover it befor...

What do you dislike or think could be improved?

So far any change that my team need is implemented very quickly by ours champion on property and a hear that the responses that she receives at her requests from you is vertical fast.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE helps your team! So glad to hear that our platform frees up your t... 

November 12, 2021

ALICE Service Delivery Review: It is very user friendly.

Housekeeping Supervisor from Resort in Santa Fe (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

It auto translates any messages between staff. It also helps put priority on tasks on the homescreen and it updates them automatically.

What do you dislike or think could be improved?

It would be easier to be able to delete profiles. It would also help to be able to be able to nickname tasks.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback! 

November 12, 2021

ALICE Service Delivery Review: GREAT TO WORK WITH

Operator from Extended Stay in Ensenada Blanca (Mexico)

Recommend 10/10
Full blue star
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What do you like most?

I can keep a track of the status of my guest needs Co-Workers can measure the time lapse between one service to another Every co-worker with an Alice account can check the status of the tickets in order t...

What do you dislike or think could be improved?

I think you can use a desktop alarm in order to remind you to do or to check something, like the one whatsapp or gmail uses, a small window opening on the corner for every notification that needs my atten...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 Thanks for your kind words and feedback! We are glad to hear the transparency of tasks benefits your... 

November 12, 2021

ALICE Service Delivery Review: immediate action and notification

Housekeper from Resort in Paphos (Cyprus)

Recommend 10/10
Full blue star
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What do you like most?

issues in guest rooms given to maintenance for fixing without wasting time calling or searching for a colleague job can be seen by all involved knowing when the issue was dealt with , fixed or even hold...

What do you dislike or think could be improved?

the service is excellent however sometimes the issue with internet connection brings problems as wifi is slow. if possible to see when giving a fault a pop up of how many times -repeated-the same has bee...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 Wow! We love that the ALICE platform helps your team deliver exceptional guest service - easily &amp... 

November 12, 2021

ALICE Service Delivery Review: Best & fastest way to reach our guests

Guest Services Manager from Limited Service in Evanston (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Most people answer texts much faster than a phone call these days. With Alice, I like that we can text with guests before they arrive & all throughout their stay. The guests seem to prefer being contact...

What do you dislike or think could be improved?

Sometimes we have to put the phone number in Alice instead of it automatically pulling from reservation. That’s my only improvement, is to make sure the phone number always pulls from the reservation ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 30, 2021 Halley S. from ALICE replied:
 We are happy to hear how ALICE serves your team and helps improve guest relationships. Thanks for yo... 

November 12, 2021

ALICE Service Delivery Review: Love Alice

Reservationist from Resort in Nisswa (United States of America)

Recommend 9/10
Full blue star
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Full blue star
Full blue star
Half blue star

What do you like most?

Super simple to use, guests communication is easy, housekeeping requests internal and external are great. Easy to pinpoint what is needed, love the simplicity.

What do you dislike or think could be improved?

I dont see any big issues with ALICE as of yet, I do believe maybe the speed could be better but otherwise it works great for guests and for staff thus far.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 Thanks for your review of ALICE! We love that our platform helps you communicate with guests and amo... 

Pricing

Monthly subscription (/room/month)

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Popular ALICE Service Delivery Integrations

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