ALICE Service Delivery by Actabl
4.6 (309 REVIEWS)
HT Score
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Scott, Nick, Kevin + 30 more experts recommend Actabl
Read RecommendationsALICE Service Delivery by Actabl
Ranked 2 (out of 51) in Staff Collaboration Tools
2023 Finalist
HotelTechAwards
Hoteliers voted Actabl as the #2 Staff Collaboration Tools provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Together, Less Siloed
93% recommended by 1282 hotels
Rosewood, Montage, Posadas & 1279 others
More than 50% of Actabl’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Service Delivery by Actabl is the #3 most trending product in the Staff Collaboration Tools category (out of 51) and the #146 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #2 Staff Collaboration Tools provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About ALICE Service Delivery by Actabl
Founded in 2022 | Headquarters in San Francisco (United States) | 500 employees
Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact.
Capabilities
Streamline your service delivery system
Streamline your service delivery system
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.
Operate Efficiently
Operate Efficiently
Reduce the time it takes to fulfill guest requests and internal work orders.
Aim to Satisfy
Aim to Satisfy
Increase guest satisfaction, reduce guest complaints, and earn positive online reviews.
Focus on What Matters
Focus on What Matters
Improve staff productivity so your team can make a greater impact.
Make Data-Driven Decisions
Make Data-Driven Decisions
Identify trends and analyze performance to make the best decisions for your hotel.
Alerts, Notifications & Escalations
Alerts, Notifications & Escalations
Set reminders for events and tasks in the future, making sure details don’t get overlooked during shift changes or between departments.
Photo Attachments
Photo Attachments
Staff can document problems with photos, making sure there is no confusion about the request.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Asset Management
Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.
Housekeeping
Housekeeping Software
Enable your housekeeping department with better communication. Send and receive requests from anywhere while getting a bird's eye view of each room's status.
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
Michael Hillier
General Manager @
The Renwick
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
Abraham Rodriguez
Director, Front Office @
Smyth Tribeca
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
Erin Webb
Guest Services Lead @
Wythe Hotel
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
Abraham Rodriguez
Front Office Manager @
Smyth Tribeca
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
John Agosto
General Manager @
Featured Customers
Popularity by Segment
Size
13 | X-Small (1-9 room)
26 | Small (10-24 room)
110 | Medium (25-74 room)
618 | Large (75-199 room)
807 | X-Large (200+ room)
Country
1404 | United States of America
80 | Mexico
39 | Canada
21 | Sweden
16 | United Kingdom
14 | Norway
13 | United Arab Emirates
11 | Puerto Rico
10 | Spain
9 | Turkey
8 | Aruba
8 | India
6 | Japan
6 | Saudi Arabia
5 | Italy
5 | China
5 | Cyprus
4 | Thailand
4 | South Africa
4 | Ireland
3 | Vietnam
3 | Egypt
3 | Australia
3 | Bahrain
3 | Bahamas
3 | Malaysia
2 | Brazil
2 | Germany
2 | Qatar
2 | Cayman Islands
2 | Bermuda
2 | Netherlands
2 | Oman
2 | Indonesia
1 | Portugal
1 | Hong Kong
1 | Montenegro
1 | Singapore
1 | France
1 | Denmark
1 | Czech Republic
1 | Bangladesh
1 | Finland
1 | Mauritius
1 | Colombia
1 | Hungary
1 | Kuwait
1 | Fiji
1 | Cambodia
1 | Jordan
1 | Morocco
1 | Peru
1 | Belize
1 | Austria
Type
709 | Branded Hotels
570 | Luxury Hotels
372 | Resorts
231 | Boutiques
201 | Bed & Breakfast & Inns
153 | Limited Service & Budget Hotels
135 | City Center Hotels
107 | Extended Stay & Serviced Apartments
105 | Airport/Conference Hotels
55 | Hostels
39 | Vacation Rentals & Villas
38 | RV Parks & Campgrounds
31 | Casinos
22 | Motels
Region
1523 | North America
87 | Europe
38 | Asia Pacific
37 | Middle East
27 | Central America
6 | Africa
4 | Oceania
4 | South America
Category
590 | Concierge Software
407 | Business Intelligence
373 | Guest Messaging Software
336 | Scheduling & Labor Management
309 | Staff Collaboration Tools
303 | Housekeeping Software
153 | Hotel Maintenance Software
91 | Employee Engagement Software
22 | Staffing & Recruiting Networks
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Hotelier Rating
10
Actabl Makes Work Life Easier!!
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I like that I can start each day by checking for Guest Requests, Lost&Found, Luggage, Packages, Internal/External Messages, Etc-All In One Place = Problem Solver = Actabl !!
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Best App for data base
Telephone Operator from 200 to 499 room Resort in Cabo San Lucas (Mexico)
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8 days ago
Alice by actabl helps you to add requests, complains and reports about the hotel. It allows you to follow up on guests request with a ticket, to maintain the quality of service. It also shows when the taks of housekeeping, maintanence, room service and others are completed with satisfaction. It is organized and help us to view the stats of...
Mexico
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Telephone Operator
X-Large Hotel
10
Streamlining Front Desk operations!
Front Desk Manager from 75-99 room Bed & Breakfast & Inn in Elon (United States of America)
Verified
8 days ago
*Being able to message guests, especially our international ones, regarding their rooms.*The efficiency it lends to our maintenance team! we can all keep track of the status of orders and repairs.*being able to announce daily events in the notes section, everyone stays on top of our schedule!
United States of America
United States of America
Front Desk Manager
Large Hotel
10
It is a detailed platform that allow us hoteliers to maintain ourselves organized.
Concierge from 100 to 199 room Luxury Hotel in Río Grande (Puerto Rico)
Verified
10 days ago
I like that we can appear to be in constant communication. We are able to keep track of any pending request efficiently. It makes every task easier since it already has all questions that need to be asked. Text messages are convenient for our guests to be in contact with us. At our property, we created a guide on how to use Actabl within ou...
Puerto Rico
Puerto Rico
Concierge
Large Hotel
10
Easy of USe
Night Auditor from Branded Hotel in Pike Township (United States of America)
Verified
10 days ago
The ability to easily have record keeping of hotel maintenance, (I.E. breakdowns, leaks, bugs, etc) and room cleaning scheduling for house keeping.
United States of America
United States of America
Night Auditor
10
Alice is the key to improve communication
from 75-99 room Luxury Hotel in Santa Barbara (United States of America)
Verified
11 days ago
The ability to track everything and to have fast action taken due to the record and communication tools. the possibility of having the dispatch rules to have the email as well
United States of America
United States of America
Large Hotel
10
Housekeeping made easy
Director of Operations from 200 to 499 room Boutique in Boston (United States of America)
Verified
12 days ago
The housekeeping feature for creating the boards is the best I have worked with in my 15 years of experience. This goes the same for the Room Attendant experience. When we switched from paper boards to the apps on android devices, we were a bit nervous about our team's ability to handle the new format. I have worked at other hotels that ma...
United States of America
United States of America
Director of Operations
X-Large Hotel
10
A Good Software
Guest Service Agent from 200 to 499 room Luxury Hotel in (Brazil)
Verified
12 days ago
I like it because it is simple and easy to use, by looking at it you can learn how to use better to help with your needs.
Brazil
Brazil
Guest Service Agent
X-Large Hotel
10
Easy Access
Human Resources Manager from 500+ room Branded Hotel in Marietta (United States of America)
Verified
13 days ago
The site is self explanatory! Easy to navigate and teach. Quick corrections when making mistakes and updates in a timely manner!
United States of America
United States of America
Human Resources Manager
X-Large Hotel
10
Training and easy management
maintenance Manager from 100 to 199 room Hostel in Asheville (United States of America)
Verified
13 days ago
I really loved how easy it was to manage, the training for managing schedules and budget, the modifications to schedules I also like
United States of America
United States of America
maintenance Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
ProfitSword brings all of the information from all hotel properties regardless of type and makes it meaningful, while at the same time being timely. The information is a combination of financial and operational to give decision makers the full view that they need.
Showing all answers to: "What does this product or service do well?"
ProfitSword brings all of the information from all hotel properties regardless of type and makes it meaningful, while at the same time being timely. The information is a combination of financial and operational to give decision makers the full view that they need.
The Profitsword application provides the best hospitality BI and financial planning solution on the market today. They are able to integrate with over 250 applications to aggregate data for the user.
Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.
The Actabl suite gives hotel management companies the intelligence they need to take their operations to the next level. They set the new standard for hotel technology and give companies the data they need to make informed decisions.
For property owners, Transcendent is great at Capital Expenditure planning, execution, and project tracking. It can help eliminate surprises for Owners and Asset Managers and allow them to budget accordingly for short and long-term capital projects. For Management Companies and Operators, Transcendent allows you to develop robust preventive maintenance plans to protect the asset for the owner. It increases accountability for the people who are doing the work and allows the manager to ensure that the right work is being done, at the right time, by the right people.
Question:
What differentiates this product or service from the competition?
Answer:
There are more than a few, but there are 3 keys ones. First, ProfitSword has feeds from every possible different PMS systems. That along with the level of service that comes from the ProfitSword team to make sure that the feeds are working is huge. Second, the lengths that the ProfitSword team will go to make sure that the information is customized to fit each organization. This often means changes to existing reports and creation of new reports and feeds. Lastly, the way the system is built allows for timely information. Without ProfitSword is would take days or often weeks to compile information that ProfitSword refreshes throughout the day.
Showing all answers to: "What differentiates this product or service from the competition?"
There are more than a few, but there are 3 keys ones. First, ProfitSword has feeds from every possible different PMS systems. That along with the level of service that comes from the ProfitSword team to make sure that the feeds are working is huge. Second, the lengths that the ProfitSword team will go to make sure that the information is customized to fit each organization. This often means changes to existing reports and creation of new reports and feeds. Lastly, the way the system is built allows for timely information. Without ProfitSword is would take days or often weeks to compile information that ProfitSword refreshes throughout the day.
The budgeting and planning functionality along with the pacing tools offer true ability for hoteliers and managers to maximize revenue and clearly understand the results. The team at Actabl standing behind the product have been incredible to work with over the past 10+ years providing outstanding levels of support for both their customers and partners.
What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.
Their products make life easier for operations, budgeting, and monitoring performance. Every Actabl employee is very knowledgeable when it comes to the hospitality industry, and each one wants every client to succeed. Their whole team does an amazing job at events. They are very engaged, and work as a team to answer every question.
The system is easy to use whether it is done on a desktop computer connected to the company network, a laptop in a remote environment, or a mobile device anywhere in the building. People see what they need to see and are assigned tasks they need to complete. Dashboards and reports help Managers see trends and take action in time to make a difference. Other systems I have seen are more one-way in nature, assigning work and allowing people to complete tasks, but there is little feedback on trends and what could be done better to improve the process next time. Transcendent has this ability and it allows users to get better and better the more they use it.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take the time to review how your track your financial information in advance. How you structure your chart of accounts in your finance system, which cost centers you define and the level of detail that you budget and code transactions will be an important part of what feeds into ProfitSword. Having the right chart of accounts in place will maximize what ProfitSword can tell you about your business. Doing that right takes time to plan and execute, but will make an enormous difference.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take the time to review how your track your financial information in advance. How you structure your chart of accounts in your finance system, which cost centers you define and the level of detail that you budget and code transactions will be an important part of what feeds into ProfitSword. Having the right chart of accounts in place will maximize what ProfitSword can tell you about your business. Doing that right takes time to plan and execute, but will make an enormous difference.
Profitsword is a must have application for anyone looking to work with and/or manage a portfolio of hotels especially when there are a number of disparate systems in use. Having all of this data and information in a single application will truly put time back into your day.
Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.
There is so much Actabl can do for your company. Take a look at every product: ProfitSword, Alice, Transcendent, and Hotel Effectiveness, and don't be afraid to ask questions. Actabl walks you through the whole discovery process so you can be confident with every decision you make.
Make sure that the product functionality aligns with the capabilities of the people expected to use it. Corporate Finance folks may want robust reporting at the enterprise level. Facility Managers may want to see dashboards that help them manage the daily workload appropriately. Mechanics may simply want a device that gives them their work in a clear and concise manner and allows them to be most productive. In my experience Transcendent does all this and more.
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