Ratings Snapshot

Certificate of Excellence

Read 313 reviews

#2 Popularity index

HT SCORE

96 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 50 in Staff Collaboration Tools

Ease of Use

4.7/5

ROI

4.5/5

Implementation

4.5/5

Customer Support

4.6/5

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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ALICE Service Delivery Overview

Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

1/7

Integrates with

Hotel Management Software
Property Management Systems
Hotel Guest Apps

Browse integrations (36 verified)

What customers love about ALICE Service Delivery

93% recommend

IT Manager in Palm Springs (United States)

Virtually limitless in terms of function, ALICE’s implementation team will work to create features that serve your property’s unique needs. The mobile app is compatible across devices and it’s simplicity of use str...

Hotel Manager in San Francisco (United States)

Love how easy it is to make maintenance list as well as communicating with all departments. Makes it very easy to track your staff progress on projects and tasks.

Director Of Guest Services in Bend (United States)

Alice has streamlined so much of our processes. From lost and found and packages to all our guests concierge and amenity requests. We were using a very challenging online system for lost and found that was actually cau...

Learning & Development Manager in Frankfurt am Main (Germany)

One of our core values is to strive for perfection. Alice allows us to do that by analysing our day-to-day actions and then being in a position to create changes that directly impact our productivity and guest satisfacti...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (4)

Showing all answers to: "What does this product or service do well?"

Kees Zorge Founder / CEO @ Omniboost BV

December 15, 2020, Kees regularly uses the

ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

ALICE and Oracle Hospitality integrate exchanging real time information that can have a major impact on the guest experience. We had been working with ALICE for many years and and their are very active in supporting initiatives such as Oracle Hospitality Inno...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Hotel staff we have worked with love using ALICE. ALICE has a user-friendly design, a strong customer support team, and a solid product that touches all departments of a hotel. Guest requests, simply spoken in the hotel room, are now seamlessly routed through...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Hotel staff we have worked with love using ALICE. ALICE has a user-friendly design, a strong customer support team, and a solid product that touches all departments of a hotel. Guest requests, simply spoken in the hotel room, are now seamlessly routed through...

Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (4)

Showing all answers to: "What differentiates this product or service from the competition?"

Kees Zorge Founder / CEO @ Omniboost BV

December 15, 2020, Kees regularly uses the

ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, de...

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

The ALICE team is always responsive and laser focused, this allow to deliver better projects and faster ROI for our joint customer. Solutions such as ALICE are critical and are at a very high demand by the market.

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

ALICE is easy to work with. ALICE is the leading hotel operations software that effectively connects all of the departments in a hotel. ALICE’s software is highly customizable and their in-person launches provide great starting points for their customers. A...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

ALICE is easy to work with. ALICE is the leading hotel operations software that effectively connects all of the departments in a hotel. ALICE’s software is highly customizable and their in-person launches provide great starting points for their customers. A...

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (4)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Kees Zorge Founder / CEO @ Omniboost BV

December 15, 2020, Kees regularly uses the

If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they nee...

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

ALICE is a great solution with a proven and well tested connection against the OPERA Oracle Hospitality solution suite. A solid player with a strong presence and a very innovate solutions and team.

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Check it out. Schedule a demo with their team to ask all of your questions and see first-hand how easy the product is to use. An ALICE team member can walk you through all of their modules and tailor the demo to your property, so if you’re a small boutique ...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Check it out. Schedule a demo with their team to ask all of your questions and see first-hand how easy the product is to use. An ALICE team member can walk you through all of their modules and tailor the demo to your property, so if you’re a small boutique ...

+ 2 recommend

Recommended by

Jennifer Bumgardner Customer Success Manager @ INTELITY

Kees Zorge Founder / CEO @ Omniboost BV

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

David Berger CEO @ Volara

Are you a consultant or vendor that recommends ALICE? Leave a recommendation

Features

View all (7)

Task Management

4/5 features

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

4/5 features

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

4/5 features

Service Recovery/Escalation

Reporting

4/5 features

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

4/5 features

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Other

3/3 features

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Want to go behind the scenes and see how ALICE Service Delivery works?

Clients & references

Everybody is very happy to use it and finds it very intuitive to use. When all the employees of the hotel are aligned in the same system on the same platform, they are able to see what has been done a...

Sylvie Fayolle General Manager at the Parker Palm Springs

The ALICE team has been exceptionally easy to work with. The system is already very customizable, but ALICE worked closely with us to deliver a system that adapted exactly to our needs. The final resu...

Chirstopher Jett Managing Director at the Gabriel Nguyen Real Estate Group