ALICE Service Delivery by Actabl

4.6 (320 REVIEWS)

HTR Score icon
HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Shane, Erin, Scott + 32 more experts recommend Actabl

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ALICE Service Delivery by Actabl

4.6 (320 REVIEWS)

Ranked 2 (out of 56) in Staff Collaboration Tools

2024 Finalist HotelTechAwards

Hoteliers voted Actabl as the #2 Staff Collaboration Tools provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

More Together, Less Siloed

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Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Service Delivery by Actabl is the #3 most trending product in the Staff Collaboration Tools category (out of 56) and the #195 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Actabl as the #2 Staff Collaboration Tools provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ALICE Service Delivery by Actabl
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact.

View website

Capabilities

Streamline your service delivery system

Operate Efficiently

Aim to Satisfy

Focus on What Matters

Make Data-Driven Decisions

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Asset Management

Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.

PREMIUM ADD-ON

Housekeeping

Housekeeping Software
Enable your housekeeping department with better communication. Send and receive requests from anywhere while getting a bird's eye view of each room's status.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Actabl Average Actabl

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

1

Success Stories

5

References

10

Featured Customers

Popularity by Segment

Size

76 | X-Small (1-9 room)

27 | Small (10-24 room)

131 | Medium (25-74 room)

674 | Large (75-199 room)

790 | X-Large (200+ room)

Country

1384 | United States of America

80 | Mexico

36 | Canada

21 | Sweden

18 | United Kingdom

14 | Norway

13 | United Arab Emirates

11 | India

10 | Spain

8 | South Africa

6 | Turkey

6 | Saudi Arabia

6 | Japan

5 | Italy

5 | China

5 | Cyprus

4 | Thailand

4 | Ireland

3 | Vietnam

3 | Egypt

3 | Singapore

3 | Australia

3 | Puerto Rico

3 | Bahrain

3 | Bahamas

3 | Malaysia

2 | Brazil

2 | Qatar

2 | Cayman Islands

2 | Bermuda

2 | Oman

2 | Indonesia

1 | Montenegro

1 | Netherlands

1 | Aruba

1 | Portugal

1 | Hong Kong

1 | Czech Republic

1 | Switzerland

1 | France

1 | Bangladesh

1 | Denmark

1 | Finland

1 | Belgium

1 | Colombia

1 | Hungary

1 | Kuwait

1 | Fiji

1 | Cambodia

1 | Morocco

1 | Jordan

1 | Peru

1 | Turks and Caicos Islands

1 | Belize

1 | Austria

Type

801 | Branded Hotels

611 | Luxury Hotels

527 | Resorts

387 | Boutiques

336 | Bed & Breakfast & Inns

259 | City Center Hotels

232 | Limited Service & Budget Hotels

181 | Airport/Conference Hotels

157 | Extended Stay & Serviced Apartments

56 | Hostels

49 | Casinos

41 | RV Parks & Campgrounds

41 | Vacation Rentals & Villas

30 | Motels

Region

1500 | North America

88 | Europe

43 | Asia Pacific

34 | Middle East

13 | Central America

9 | Africa

4 | Oceania

4 | South America

Category

593 | Concierge Software

414 | Business Intelligence

374 | Guest Messaging Software

342 | Scheduling & Labor Management

320 | Staff Collaboration Tools

312 | Housekeeping Software

162 | Hotel Maintenance Software

96 | Employee Engagement Software

22 | Staffing & Recruiting Networks

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Hotelier Rating

Excellent
1434
Very Good
180
Average
94
Poor
35
Terrible
23

Property Size

  • X-Small (76)
  • Small (27)
  • Medium (131)
  • Large (674)
  • X-Large (790)

Country

  • United States of America
    United States of America
    (1384)
  • Mexico
    Mexico
    (80)
  • Canada
    Canada
    (36)
  • Sweden
    Sweden
    (21)
  • United Kingdom
    United Kingdom
    (18)
  • Norway
    Norway
    (14)
  • United Arab Emirates
    United Arab Emirates
    (13)
  • India
    India
    (11)
  • Spain
    Spain
    (10)
  • South Africa
    South Africa
    (8)
  • Turkey
    Turkey
    (6)
  • Saudi Arabia
    Saudi Arabia
    (6)
  • Japan
    Japan
    (6)
  • Italy
    Italy
    (5)
  • China
    China
    (5)
  • Cyprus
    Cyprus
    (5)
  • Thailand
    Thailand
    (4)
  • Ireland
    Ireland
    (4)
  • Vietnam
    Vietnam
    (3)
  • Egypt
    Egypt
    (3)
  • Singapore
    Singapore
    (3)
  • Australia
    Australia
    (3)
  • Puerto Rico
    Puerto Rico
    (3)
  • Bahrain
    Bahrain
    (3)
  • Bahamas
    Bahamas
    (3)
  • Malaysia
    Malaysia
    (3)
  • Brazil
    Brazil
    (2)
  • Qatar
    Qatar
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Bermuda
    Bermuda
    (2)
  • Oman
    Oman
    (2)
  • Indonesia
    Indonesia
    (2)
  • Montenegro
    Montenegro
    (1)
  • Netherlands
    Netherlands
    (1)
  • Aruba
    Aruba
    (1)
  • Portugal
    Portugal
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Switzerland
    Switzerland
    (1)
  • France
    France
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Denmark
    Denmark
    (1)
  • Finland
    Finland
    (1)
  • Belgium
    Belgium
    (1)
  • Colombia
    Colombia
    (1)
  • Hungary
    Hungary
    (1)
  • Kuwait
    Kuwait
    (1)
  • Fiji
    Fiji
    (1)
  • Cambodia
    Cambodia
    (1)
  • Morocco
    Morocco
    (1)
  • Jordan
    Jordan
    (1)
  • Peru
    Peru
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Belize
    Belize
    (1)
  • Austria
    Austria
    (1)

Region

  • North America
    North America
    (1500)
  • Europe
    Europe
    (88)
  • Asia Pacific
    Asia Pacific
    (43)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (34)
  • South America
    South America
    (4)
  • Central America
    Central America
    (13)
  • Africa
    Africa
    (9)

Hoteliers say

NEW AI Review summary

Hoteliers like ALICE for its efficiency in handling various operational tasks, enhancing communication between departments, and improving guest experiences. It seamlessly integrates with existing systems to track guest requests and internal tasks, speeding up response times and reducing miscommunication. The tool aids in increasing revenue, reducing manual work, and boosting guest satisfaction by enabling precise staff assignment and maintaining transparency in operations. However, some users face issues with system glitches, user interface limitations, and integration challenges.

AI-generated from the text of customer reviews

Ease of Use
Task Management and Tracking
Inter-departmental Communication
Training and Support
Bug and Glitch Issues
Housekeeping Efficiency
Customization
Guest Messaging System
System Integration
Mobile App Features
User Interface
10

Review

GM from 100 to 199 room Extended Stay & Serviced Apartment in Wichita (United States of America)

Verified
7 months ago
I enjoy the ease of use, everything is straight forward with no confusion. Would recommend to anyone in the business.
Country United States of America
GM
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Actabl Review(ALICE)... Front Desk

Front Desk from in Dallas (United States of America)

Verified
7 months ago
Using ALICE makes communication between staff much more succesfful and speedy. Also gives us a good view of whats oing in within the hotel and employees.
Country United States of America
Front Desk
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Since I have been using Transcendent, we have had much better monitoring of maintenance to be done in our hotel. We have an overview which is greatly appreciated thanks to your software.

Cluster Director Of Engineering from 200 to 499 room Branded Hotel in Bruxelles (Belgium)

Verified
7 months ago
The nominative distribution of tasks, the scoring that motivates the team and the connection between gxp and Transcendent for Work Requests.
Country Belgium
Cluster Director Of Engineering
X-Large Hotel
Noemí from Actabl replied
Thank you for taking the time to leave a review! We are thrilled to hear how Transcendent has helped your team!
8

Streamlined Messages

Owner Services Manager from 200 to 499 room Resort in Boyne Falls (United States of America)

Verified
7 months ago
I like the ability to quickly and concisely direct a task to someone with the ability to see when it is being completed. Adding pictures is a huge benefit as well.
Country United States of America
Owner Services Manager
X-Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
10

Great Product

IT Business Analyst from 500+ room Luxury Hotel in Plymouth Meeting (United States of America)

Verified
7 months ago
Ease of use and ability to manage guest requests seamlessly. This is a great piece of software to drive daily guest interactions and keeping your property organized.
Country United States of America
IT Business Analyst
X-Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
7

Very helpful system

Reservation Agent from 200 to 499 room Hostel in Nisswa (United States of America)

Verified
7 months ago
It makes it very easy to communicate between departments with how big of a facility we have. It works very well.
Country United States of America
Reservation Agent
X-Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
10

Actabl Makes Work Life Easier!!

from 100 to 199 room Extended Stay & Serviced Apartment in Reno (United States of America)

Verified
7 months ago
I like that I can start each day by checking for Guest Requests, Lost&Found, Luggage, Packages, Internal/External Messages, Etc-All In One Place = Problem Solver = Actabl !!
Country United States of America
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
9

Best App for data base

Telephone Operator from 200 to 499 room Resort in Cabo San Lucas (Mexico)

Verified
7 months ago
Alice by actabl helps you to add requests, complains and reports about the hotel. It allows you to follow up on guests request with a ticket, to maintain the quality of service. It also shows when the taks of housekeeping, maintanence, room service and others are completed with satisfaction. It is organized and help us to view the stats of...
Country Mexico
Telephone Operator
X-Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
10

FOH Supervisor

FOH Supervisor from 100 to 199 room Branded Hotel in (United Kingdom)

Verified
7 months ago
Alice the best, I have put most amenity requests and internal requests and its very helpful for many departments to keep a track and trace it.
Country United Kingdom
FOH Supervisor
Large Hotel
10

Alice is the best!....

Night Auditor from 500+ room City Center Hotel in Seattle (United States of America)

Verified
7 months ago
Ever since our management team brought Alice(C) into service at the Heathman Hotel in Kirkland, everything has been easier, communication with Housekeeping and Engineering has been a breeze and far few requests are ever overlooked.
Country United States of America
Night Auditor
X-Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 33

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Along with providing a well-acclaimed platform for operational forecasting and business intelligence, Actabl has been jointly committed with other best in class solutions, like M3, to minimize gaps - providing hoteliers with solutions that really work well together.

Question:

What differentiates this product or service from the competition?

Answer:

ProfitSword has been dedicated to meeting hoteliers where they are. Driving functionality and service in the direction that meets the changing needs of the customer rapidly. Putting customers first, Actabl has even joined forces with other competitors in order to provide today's hoteliers with the tools they need.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice to a hotelier considering this product or service would be to expect a high level of service and to be intentional about your end goals. These solutions can be powerful and Actabl has the right guidance to deliver results.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 32 recommend
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Are you a consultant or vendor that recommends Actabl? Leave a recommendation

Posts

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ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando

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Hotel Labor Cost Index and Housekeeping Analysis Report

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Hotel Effectiveness® Launches Into 2022 Announcing New Customers and More Awards

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ALICE Kicks Off 2022 with Seven HotelTechAwards including #1 Best Housekeeping & #1 Best Concierge Technology Solution

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