Let us find your solution

ALICE Service Delivery

Ranked 3rd (out of 44) in Staff Collaboration Tools

Staff Collaboration Tools

87
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn more

Ratings Snapshot

Certificate of Excellence
Read 177 reviews
92%
Recommend
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
ALICE Service Delivery has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #3 out of 44 in Staff Collaboration Tools

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.5/5
Customer support
4.6/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more

ALICE Service Delivery Overview

Integrates with

  • Hotel Management System
  • Property Management Systems
  • Hotel Guest Apps
  • Staff Collaboration Tools
  • Guest Room Tablets
  • HSIA & Hotel Wi-Fi Solutions
  • Mobile Key & Keyless Entry
  • Business Intelligence
  • Reporting & Accounting Software
Browse integrations (21 verified)

What customers love about ALICE Service Delivery

92% recommend

IT Manager from Resort in Palm Springs (United States)

Hotel Manager from Other in San Francisco (United States)

Director Of Guest Services from Other in Bend (United States)

Learning & Development Manager from Resort in Frankfurt am Main (Germany)

Vice President, Guest Experience from Boutique in (Turkey)

Residential Representative from Other in Santa Clara (United States)

Frontdesk Supervisor from Boutique in San Francisco (United States)

General Manager from Resort in Laguna Beach (United States)

Front Office Manager from Resort in West Hollywood (United States)

Revenue Manager from Resort in Laguna Beach (United States)

Director of Rooms from Boutique in New Orleans (United States)

General Manager from Boutique in Milton (United States)

General Manager from Extended Stay in New York (United States)

Director of Operations from Branded in Irving (United States)

Director of Housekeeping from Boutique in Irving (United States)

Marketing Manager in Malibu (United States)

Reservations Manager from Boutique in (United States)

Learning Manager from Resort in Frankfurt am Main (Germany)

General Manager in Seattle (United States)

Hotel Manager from Boutique in Sausalito (United States)

General Manager from Branded in Miami Beach (United States)

Personal Concierge Service Manager from Resort in Cabo San Lucas (Mexico)

General Manager from Resort in West Hollywood (United States)

Concierge in New York (United States)

Front Office Manager in Santa Rosa (United States)

Assistant General Manager from Boutique in New York (United States)

Hotel Manger from Boutique in New Orleans (United States)

Concierge from Branded in New York (United States)

General Manager from Boutique in Santa Barbara (United States)

Front Office Manager from Resort in West Hollywood (United States)

Frontdesk Supervisor from Boutique in San Francisco (United States)

Concierge from Boutique in New York (United States)

Concierge from Boutique in New York (United States)

Concierge from Branded in Napa (United States)

General Manager from Boutique

Director Of Front Office Operations from Boutique

A&B Manager from City Center

Concierge from Resort

VP Operations from Boutique

General Manager from Resort

Concierge from Boutique

Director of Operations from Boutique

General Manager from Boutique

Director of Engineering from Other

Director of Front Office from Other

Assistant General Manager from Boutique

General Manager from Boutique

Guest Services Manager from City Center

Front Office Manager from Boutique

General Manager from Resort

Rooms Division Manager from Other

Director of Operations from Boutique

Director of Rooms from Boutique

Head Concierge from Boutique

Portfolio Operations Director from Extended Stay

Chef Concierge from City Center

Director of Front Office from City Center

Concierge from Branded

Operations from Resort

Corp. Rooms Director from Boutique

Guest Services from Other

IT Service Manager from Branded

Front Desk Guest Rep from Boutique

Telephone Operator Supervisor from Resort

Banket Assistant Manager from City Center

Breakfast Manager from City Center

IT/AV Manager from City Center in

Restaurant Manager from City Center

General Manager from Resort

Guest Service Manager from City Center

Style Supervisor from City Center

Styles Supervisor from City Center

Style Supervisor from City Center

Maintance Technician from City Center

Maintance Techician from City Center

IT manager from Villas

Concierge from Boutique

Regional Director - Room Operations from Resort

Digital Guest Experience Manager from Branded

Director of Retail & Spa from Other

Sales Coordinator from Boutique

Regional Sales Manager from Resort

Loss Prevention from City Center

Chief Concierge from Resort

Personal Concierge from Resort

Quality Specialist from Resort

Deploy Coordinator from Branded

Operations Manager from Other

Chief Engineer from Boutique in

Senior Housekeeping Manager from Boutique

Hotel Operations Manager from Resort

VP of Technology from Branded

Director Of Housekeeping from Branded

Director from City Center in

Rooms Division Manager from Boutique

Director of Hospitality Information Technology from Resort

Concierge from Branded

Chef Concierge from Branded

Concierge from Branded

AGM

Assistant Resort Manager from Resort

Chief Concierge from Branded

Assistant General Manager from Boutique

Housekeeping Supervisor from Other

Assistant Front Office Manager from City Center

Room service from Resort

VIP Services from Casino

VIP Services from Casino

In Room Dining from Resort

In Room Dining from Resort

GM from Boutique

Housekeeping Manager from Resort

Guest Service Agent from Other

Bookkeeper from Boutique

Concierge from Other

Mission Control Crew from Airport/ conference

Hotel Performance Support Mgr from Boutique

Spa Director from Boutique

Front Desk Clerk from Resort

Front Desk Agent from Boutique

Husøkonom from Branded in

Front Desk Supervisor from Branded

Guest Services Manager from Branded

Captain from Resort

Director of Sales from Other

Reservation Sales from Boutique

Lead Manager-in-Training from Resort

Sales Coordinator from Extended Stay

Group Rooms Coordinator from Resort

Assistant General Manager from Resort

Guest Service Associate from Extended Stay

Hospitality from Resort

Front Desk Agent from Boutique

Front Desk Lead from Resort

Front Desk Agent from Resort

Front Desk Manager from Other

front desk from Other in

Night Audit from Boutique

Front Desk Agent from Resort

Phone Operator from Resort

Director of Facility from Other

Reservation Manager from Branded

Butler from Resort

Front Office Manager from Boutique

Guest Services Associate from Extended Stay

Resident Service Agent from Extended Stay

Guest Service Supervisor from Resort

Director of Housekeeping from Boutique

Executive Housekeeper from Other

Reservations & Communications Supervisor from Boutique

Food & Beverage Supervisor from Resort

Front Office Manager from Resort

Guest Services Supervisor from Boutique

Front Office Manager from Extended Stay

Director of Property Operations from Boutique

Frontdesk Clerk from Boutique

Front Desk from Boutique

Front Desk Agent from Boutique

Director of Front Office from Extended Stay

Front desk from Resort

Guest Experience Manager from City Center

Concierge from City Center

Director of Sales and Operations from Boutique

Front Desk Agent from Resort

General Manager from Limited Service

Assistant Chief Concierge from Resort

Facility Manager from Vacation Rental

Accountant from Other

Assistant General Manager from Boutique

Front Desk Agent from Resort

Night Audit from Boutique

Director of Rooms from Boutique

Front Office Agent from Resort

Slot Manager from Casino

Operations from Motel

Guest Service Representative from Boutique

Reservations from Resort

Read reviews

Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing
  • Staff Collaboration
  • Asset Tracking
  • Meter Reading
  • File Library Support (images, documents and videos)
  • Work Prioritization

Want to go behind the scenes and see how ALICE Service Delivery works?

Clients & references

References & testimonials

Sylvie Fayolle General Manager at the Le Parker Meridien
Chirstopher Jett Managing Director at the Corigin Real Estate Group
John David Agosto General Manager at the The Evelyn

Featured partners

Awards & Certifications

ALICE doesn’t have any awards or certifications

Want to connect with a hotelier like you to get the inside scoop?

Active Markets

Pricing

Monthly subscription (/room/month)

Recent News & Content

Resources & reports

View all