We are thrilled to hear how ALICE helps your team! So glad to hear that our platform frees up your t...
Ratings Snapshot
93%
Recommend
#3
Popularity index
HT SCORE
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #3 out of 46 in Staff Collaboration Tools
Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.6/5
Verified Customer Support
ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Most popular for
ALICE Service Delivery Overview
ALICE Service Delivery Overview
Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact.
About ALICE View website
Founded in 2013 | Headquarters in New York United States | 107 employeesALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...
Other Products by ALICE
1/7
Integrates with
- Hotel Management Software
- Property Management Systems
- Hotel Guest Apps
Need a custom integration?
What customers love about ALICE Service Delivery
93% recommend
Hotel Manager from Luxury Hotels in San Francisco (United States)
Love how easy it is to make maintenance list as well as communicating with all departments. Makes it very easy to track your staff progress on projects and tasks.
Director Of Guest Services from Luxury Hotels in Bend (United States)
Alice has streamlined so much of our processes. From lost and found and packages to all our guests concierge and amenity requests. We were using a very challenging online system for lost and found that was actually cau...
Learning & Development Manager from Luxury Hotels in Frankfurt am Main (Germany)
One of our core values is to strive for perfection. Alice allows us to do that by analysing our day-to-day actions and then being in a position to create changes that directly impact our productivity and guest satisfacti...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (4)
Question:
What differentiates this product or service from the competition?
Answer:
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (4)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (4)
Recommended by
Jennifer Bumgardner
Customer Success Manager @ INTELITY
Kees Zorge
Founder / CEO @ Omniboost BV
Fabricio Titiro
Principal Product Manager - Partnerships @ Oracle Hospitality
David Berger
CEO @ Volara
David Berger
CEO @ Volara
Features
Want to go behind the scenes and see how ALICE Service Delivery works?
Clients & references
References & testimonials
Everybody is very happy to use it and finds it very intuitive to use. When all the employees of the hotel are aligned in the same system on the same platform, they are able to see what has been done a...
The ALICE team has been exceptionally easy to work with. The system is already very customizable, but ALICE worked closely with us to deliver a system that adapted exactly to our needs. The final resu...
Case studies
- ALICE's Staff Technology Introduced at a Hollywood Icon
- The Hollywood Roosevelt
- Boutiques in Los Angeles
- Hotel Zeppelin Reveals Their Secret to Back of House Staff Operations with ALICE
- HOTEL ZEPPELIN
- Boutiques in Bodenseekreis
Awards & Certifications
ALICE doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- South America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- Europe
- United States of America
- Mexico
- Sweden
- Norway
- Canada
- Turkey
- Cyprus
- Aruba
November 14, 2021
ALICE Service Delivery Review: Great Tool!!
Resort Assistant Manager from Luxury Hotels in San José del Cabo (Mexico)
Recommend
10/10
What do you like most?
ALICE is a magnificent tool that’s makes more easy our daily on our property. Is such a easiest to handle it and the advantage that’s delivers as Hotel is very valuable. We should discover it befor...
What do you dislike or think could be improved?
So far any change that my team need is implemented very quickly by ours champion on property and a hear that the responses that she receives at her requests from you is vertical fast.
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
On Nov 24, 2021 Halley S. from ALICE replied:
November 12, 2021
ALICE Service Delivery Review: It is very user friendly.
Housekeeping Supervisor from Resorts in Santa Fe (United States of America)
Recommend
10/10
What do you like most?
It auto translates any messages between staff. It also helps put priority on tasks on the homescreen and it updates them automatically.
What do you dislike or think could be improved?
It would be easier to be able to delete profiles. It would also help to be able to be able to nickname tasks.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Dec 03, 2021 Halley S. from ALICE replied:
We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback!
November 12, 2021
ALICE Service Delivery Review: GREAT TO WORK WITH
Operator from Extended Stay & Serviced Apartments in Ensenada Blanca (Mexico)
Recommend
10/10
What do you like most?
I can keep a track of the status of my guest needs Co-Workers can measure the time lapse between one service to another Every co-worker with an Alice account can check the status of the tickets in order t...
What do you dislike or think could be improved?
I think you can use a desktop alarm in order to remind you to do or to check something, like the one whatsapp or gmail uses, a small window opening on the corner for every notification that needs my atten...
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
On Dec 03, 2021 Halley S. from ALICE replied:
Thanks for your kind words and feedback! We are glad to hear the transparency of tasks benefits your...
November 12, 2021
ALICE Service Delivery Review: immediate action and notification
Housekeper from Resorts in Paphos (Cyprus)
Recommend
10/10
What do you like most?
issues in guest rooms given to maintenance for fixing without wasting time calling or searching for a colleague job can be seen by all involved knowing when the issue was dealt with , fixed or even hold...
What do you dislike or think could be improved?
the service is excellent however sometimes the issue with internet connection brings problems as wifi is slow. if possible to see when giving a fault a pop up of how many times -repeated-the same has bee...
Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
On Dec 03, 2021 Halley S. from ALICE replied:
Wow! We love that the ALICE platform helps your team deliver exceptional guest service - easily &...
November 12, 2021
ALICE Service Delivery Review: Best & fastest way to reach our guests
Guest Services Manager from Limited Service & Budget Hotels in Evanston (United States of America)
Recommend
10/10
What do you like most?
Most people answer texts much faster than a phone call these days. With Alice, I like that we can text with guests before they arrive & all throughout their stay. The guests seem to prefer being contact...
What do you dislike or think could be improved?
Sometimes we have to put the phone number in Alice instead of it automatically pulling from reservation. That’s my only improvement, is to make sure the phone number always pulls from the reservation ...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Nov 30, 2021 Halley S. from ALICE replied:
We are happy to hear how ALICE serves your team and helps improve guest relationships. Thanks for yo...
November 12, 2021
ALICE Service Delivery Review: Love Alice
Reservationist from Resorts in Nisswa (United States of America)
Recommend
9/10
What do you like most?
Super simple to use, guests communication is easy, housekeeping requests internal and external are great. Easy to pinpoint what is needed, love the simplicity.
What do you dislike or think could be improved?
I dont see any big issues with ALICE as of yet, I do believe maybe the speed could be better but otherwise it works great for guests and for staff thus far.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
On Nov 24, 2021 Halley S. from ALICE replied:
Thanks for your review of ALICE! We love that our platform helps you communicate with guests and amo...
Pricing
Monthly subscription (/room/month)
Recent News & Content
Recent articles
Recent press releases
ALICE to Sponsor HITEC 2021 Conference in Dallas
3 months ago
ALICE Joins Alpine Investors' ASG Family
3 months ago
Resources & reports
Concierge Software
Published by ALICE
The Hotel Technology Buyer's Guide
Guest Messaging Software
Published by ALICE
Hotel Operations Unleashed: 99 Tips, Tricks, Hacks, and Solutions
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IT Manager from Luxury Hotels in Palm Springs (United States)
Virtually limitless in terms of function, ALICE’s implementation team will work to create features that serve your property’s unique needs. The mobile app is compatible across devices and it’s simplicity of use str...