Amadeus Improves Sales, Meeting & Event Planning with Enhanced Delphi® Experience
A newly enhanced and expanded sales and catering suite of solutions will allow hotels of all sizes to maximize efficiency and profitability
Group business is top of mind for hoteliers in 2024, with new research finding that hoteliers are prioritizing ways to strengthen customer relationships, to improve outreach with new and repeat business, and to plan and execute events more effectively.
Recognizing this, Amadeus has harnessed over three decades of expertise to develop an enhanced Delphi solution. Designed to support teams from sales lead to execution, Delphi has been updated to better meet the needs of any hotel, no matter the size. Whether a small property with limited resources, a full-service hotel orchestrating large gatherings, or a hotel management company tracking portfolio performance, Delphi can be tailored and scalable to meet a wide range of needs.
At the core of the elevated offering is a modern user interface built on the Einstein 1 Platform and Lightning Experience, enabling Delphi customers to get the combined benefit of Amadeus and Salesforce feature releases. Other highlights include:
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Widened accessibility and expanded integrations for limited-service properties
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Tailored training options from self-onboarding to expert-led masterclasses
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Centralized and unified database to grow relationships and repeat business
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Comprehensive performance reports to identify trends and enable accurate forecasting
In addition, Amadeus is also expanding its sales and catering suite of solutions with the debut of Delphi Direct. The online booking platform enables hoteliers to transform how they capture group business by allowing meeting spaces to be booked directly on a hotel’s website. This simplifies the entire sales process and unlocks more revenue while allowing teams to focus on capturing larger deals.
“At Amadeus, we’re proud of our investment in this enhanced Delphi with new capabilities and a totally new look,” says Iain Saxton, Senior Vice President of On-Property Solutions, Hospitality, Amadeus. "Delphi has always been a trusted name in the industry, and this latest innovation now extends our full-service sales and catering solution to all types of hotels. Our customers will enjoy improved sales, meeting and event planning, with the ability to sell online. The upgrades allow for true digital transformation.”
Along with Delphi, Amadeus offers a powerful sales and catering software ecosystem, including the new Delphi Direct, Delphi Diagramming, and MeetingBroker, as well as partner integrations designed to usher in a new era of streamlined business growth and management.
