Castle Resorts & Hotels Brings Digital-First Experiences to Guests with Canary
Hospitality group modernizes guest communication and on-property engagement across Hawaii and New Zealand
Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Castle Resorts & Hotels has selected Canary to modernize the guest experience across its portfolio of properties in Hawaii and New Zealand.
Founded in 1993, Castle Resorts & Hotels manages a diverse collection of hotels, resorts, condominiums and vacation rentals in some of the world’s most sought-after leisure destinations. Known for combining local expertise with personalized service, Castle helps travelers feel at home while exploring iconic island and coastal locations.
With 19 properties in its portfolio, Castle Resorts & Hotels is deploying Canary’s Digital Compendium, AI Guest Messaging and Dynamic Upsells to deliver more connected, personalized stays at scale.
“Castle Resorts & Hotels understands that modern guests expect service to be easy, intuitive and available on their terms,” said DJ Singh, VP of Global Sales at Canary Technologies. “By using Canary’s platform, Castle can communicate with guests in real time, unlock new revenue opportunities through targeted upsells and ensure every stay feels seamless from arrival through checkout.”
Canary’s AI Guest Messaging enables Castle teams to connect with guests instantly across channels like SMS and WhatsApp, with real-time translation in more than 100 languages. Digital Compendium provides guests with a mobile-first hub for property information, amenities and recommendations, while Dynamic Upsells allow hotels to offer relevant add-ons and experiences throughout the guest journey. Together, these tools reduce friction for guests, free up staff time and create new opportunities to enhance both satisfaction and revenue.
“At Castle Resorts & Hotels, our goal is to make every stay feel effortless and memorable, while still reflecting the unique character of each destination,” said Matt Bailey, president & CEO at Castle Resorts & Hotels. “Canary gives us the flexibility to communicate more effectively, showcase our offerings digitally and personalize the guest experience in ways that benefit both our guests and our teams.”
