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Canary Contactless Check-In

4.7 (1640 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ildefonso Moyano Nora Urquiza Carlo Chancelien NG Anjali Arora Emilio Zappalà

Ildefonso, Nora, Carlo + 73 more experts recommend Canary Technologies

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Canary Contactless Check-In

4.8 (1640 REVIEWS)

Ranked 1 (out of 90) in Contactless Check-in

2026 Winner Hotel Software

Hoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Improve the guest experience, increase revenue and streamline operations with Canary Contactless Check-In™

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96% recommended by 2826 hotels

Four Seasons, Ace Hotel, Hilton & 2823 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Canary Technologies’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Canary is praised for speeding up mobile check-in/check-out, cutting front-desk lines, and reducing paperwork while improving guest communication before, during, and after stay. Hotels say it drives ancillary revenue through upsells, upgrades, pet fees and digital tipping, while strengthening fraud protection, ID/credit-card verification, and chargeback defense. Buyers should note recurring issues around PMS sync, notification timing, message overload, and occasional check-in/payment friction.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Four Seasons, Ace Hotel, Hilton & 2823 others

Read their reviews

Partners say

Industry experts recommend Canary as an app-less, hospitality-focused guest journey platform that speeds contactless check-in, cuts front-desk friction, and bundles messaging, upsells, digital tipping, payments, and post-stay engagement in one modular suite. Reviewers emphasize strong PMS integrations, fast deployment, high customization/white-labeling, AI automation, and fraud/PCI security. Negative notes: the breadth can overwhelm conservative teams, and some properties are still working to fully operationalize adoption.

Ildefonso Moyano NG Anjali Arora

Ildefonso, Natalia, Anjali and 57 others

Read their recommendations

What Types of Hotels Canary Technologies is Popular For

Size

28 | X-Small (1-9 room)

246 | Small (10-49 room)

1139 | Mid-Sized (50-99 room)

2487 | Large (100-499 room)

247 | X-Large (500+ room)

Country

3174 | United States

505 | Canada

62 | United Kingdom

48 | Australia

44 | Mexico

22 | Italy

19 | Bahamas

16 | Singapore

13 | Turks and Caicos Islands

10 | Spain

10 | Jordan

8 | Turkey

8 | China

8 | Puerto Rico

8 | France

7 | Malaysia

7 | Portugal

7 | Ireland

7 | India

6 | Japan

6 | United Arab Emirates

6 | Colombia

5 | Philippines

5 | Czech Republic

5 | New Zealand

4 | Austria

4 | Hungary

4 | Kenya

4 | Bahrain

4 | Malta

4 | Switzerland

3 | Brazil

3 | Guatemala

3 | Netherlands

3 | Egypt

3 | Thailand

3 | Cayman Islands

3 | Greece

3 | Costa Rica

3 | Antigua and Barbuda

3 | Qatar

2 | Saudi Arabia

2 | Panama

2 | South Africa

2 | Belgium

2 | Maldives

1 | Croatia

1 | Vietnam

1 | Vanuatu

1 | Chile

1 | Tanzania

1 | Germany

1 | Burkina Faso

1 | Tunisia

1 | Bulgaria

1 | Mongolia

1 | Slovakia

1 | Nepal

1 | Malawi

1 | Russian Federation

1 | Oman

Type

2253 | Branded Hotels

1972 | Boutique Hotels

1834 | Bed & Breakfast & Inns

1513 | Luxury Hotels

1490 | Airport/Conference Hotels

1328 | Resorts

1315 | Limited Service & Budget Hotels

1062 | City Center Hotels

401 | Extended Stay & Serviced Apartments

301 | Hostels

249 | Motels

184 | Casinos

83 | Vacation Rentals & Villas

81 | RV Parks & Campgrounds

Region

3723 | North America

150 | Europe

61 | Asia Pacific

54 | Oceania

46 | Central America

33 | Middle East

18 | South America

10 | Africa

Category

1943 | Cyber Security & Fraud Prevention

1663 | Guest Messaging Software

1640 | Contactless Check-in

968 | Upselling Software

708 | Digital Tipping Solutions

231 | Hotel Chatbots

119 | Hotel Keyless Entry Systems

51 | Call Center Software

18 | Mobile Ordering & Room Service

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Canary Technologies Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Contactless Check-in for Enterprise Hotels
#1 of 5
Best Contactless Check-in for Mid-sized Hotels
#1 of 9
Best Contactless Check-in for Large Hotels
#1 of 7

Canary Technologies Contactless Check-in Rankings

By size
Best Contactless Check-in for Small Hotels 93% recommended by 105 Small hotels
#2 of 10
Canary Technologies is a top Contactless Check-in pick among small hotels on HotelTechReport, praised for its ability to allow pre-registration, which streamlines check-in by having guests submit their ID and credit card details before arrival. This feature significantly reduces arrival wait times, enhancing the overall experience for both guests and staff.
Best Contactless Check-in for Mid-sized Hotels 95% recommended by 1,044 Mid-sized hotels
#1 of 9
Canary Technologies is a top Contactless Check-in pick among mid-sized hotels on HotelTechReport, praised for its mobile check-in feature, which "makes the arrival process smoother and more efficient for both our guests and our front desk team." This capability streamlines operations and enhances guest satisfaction.
Best Contactless Check-in for Large Hotels 96% recommended by 285 Large hotels
#1 of 7
Canary Technologies is a top Contactless Check-in pick among large hotels on HotelTechReport, noted for its ability to streamline the check-in process and enhance operational efficiency. Hoteliers appreciate that guests can complete check-ins from their mobile devices, which significantly reduces wait times and minimizes congestion at the front desk.
Best Contactless Check-in for Enterprise Hotels 94% recommended by 100 Enterprise hotels
#1 of 5
Canary Technologies is a top Contactless Check-in pick among large hotels on HotelTechReport, excelling in upselling opportunities that enhance revenue. Users appreciate how guests can complete registration through their own devices, making check-in more efficient and reducing wait times at the front desk.
By type
Best Contactless Check-in for Resorts 95% recommended by 481 Resorts hotels
#1 of 10
Canary Technologies is a top Contactless Check-in pick among resort properties on HotelTechReport, praised for enabling seamless pre-arrival check-ins that allow guests to submit their ID and credit card information online. This shifts focus from paperwork to personalized service, significantly enhancing guest satisfaction and efficiency.
Best Contactless Check-in for Other 95% recommended by 150 Other hotels
#1 of 6
Canary Technologies is a top Contactless Check-in pick among other segments on HotelTechReport because it allows guests to complete their registration online before arriving, significantly reducing check-in wait times. Hoteliers appreciate the security of submitting ID and credit card information ahead of time, streamlining the overall process.
Best Contactless Check-in for Motels 96% recommended by 117 Motels hotels
#1 of 2
Canary Technologies is a top Contactless Check-in pick among motels on HotelTechReport, appreciated for enabling secure pre-check-ins that personalize guest experiences and simplify front desk operations. Many users highlight “speedy check-in,” allowing for quicker guest access and preparation.
Best Contactless Check-in for City Center Hotels 95% recommended by 385 City Center Hotels hotels
#1 of 12
Canary Technologies is a top Contactless Check-in pick among city center hotels on HotelTechReport, thanks to its streamlined digital check-in process that significantly reduces front desk congestion. Hoteliers appreciate how guests can complete everything from their devices before arrival, enhancing the overall experience and saving time for staff.
Best Contactless Check-in for Casinos 94% recommended by 74 Casinos hotels
#1 of 2
Canary Technologies is a top Contactless Check-in pick among casinos on HotelTechReport, recognized for its ability to streamline operations by allowing guests to pre-check in and submit credit card details securely. This reduces wait times and enhances the guest experience, as staff simply hand over keys upon arrival.
Best Contactless Check-in for Branded Hotels 95% recommended by 718 Branded Hotels hotels
#1 of 8
Canary Technologies is a top Contactless Check-in pick among branded hotels on HotelTechReport, thanks to its mobile check-in feature that allows guests to complete registration and secure payment information seamlessly on their devices, significantly reducing front desk wait times and enhancing the arrival experience.
Best Contactless Check-in for Boutique Hotels 95% recommended by 756 Boutique Hotels hotels
#1 of 11
Canary Technologies is a top Contactless Check-in pick among boutique hotels on HotelTechReport, praised for its ability to streamline the guest check-in process by enabling pre-registration and secure ID verification before arrival. This not only saves valuable time for both staff and guests but also enhances the overall arrival experience.
Best Contactless Check-in for Bed & Breakfast & Inns 96% recommended by 667 Bed & Breakfast & Inns hotels
#1 of 8
Canary Technologies is a top Contactless Check-in pick among Bed and Breakfast properties on HotelTechReport for its pre-check-in feature, allowing guests to securely upload credit card information and ID before arrival, significantly speeding up the check-in process and reducing front desk congestion.
Best Contactless Check-in for Airport/Conference Hotels 95% recommended by 522 Airport/Conference Hotels hotels
#1 of 9
Canary Technologies is a top Contactless Check-in pick among conference venues on HotelTechReport, praised for enabling guests to complete registration online, cutting check-in time significantly. Reviewers appreciate that this streamlined process enhances both efficiency and the overall guest experience.
Best Contactless Check-in for Limited Service & Budget Hotels 95% recommended by 539 Limited Service & Budget Hotels hotels
#1 of 8
Canary Technologies is a top Contactless Check-in pick among limited-service hotels on HotelTechReport, thanks to its digital registration cards that streamline the check-in process. One property notes the “incredibly smooth” experience, helping to reduce front desk congestion while enhancing security and guest satisfaction.
Best Contactless Check-in for Extended Stay & Serviced Apartments 96% recommended by 128 Extended Stay & Serviced Apartments hotels
#1 of 7
Canary Technologies is a top Contactless Check-in pick among Extended-Stay-Serviced-Apartments on HotelTechReport, valued for its ability to streamline the check-in process with pre-arrival information gathering that eliminates long waits at the front desk. Hoteliers appreciate how it allows guests to show their ID and complete payments in advance, resulting in a smoother and quicker arrival experience.
Best Contactless Check-in for RV Parks & Campgrounds 95% recommended by 27 RV Parks & Campgrounds hotels
#1 of 2
Canary Technologies is a top Contactless Check-in pick among Rv-Parks-Campgrounds on HotelTechReport, thanks to its ability to streamline the check-in experience by allowing guests to fill out registration online, which significantly reduces wait times. This ease of use helps staff focus on providing area information and enhancing guest stays.
Best Contactless Check-in for Luxury Hotels 95% recommended by 579 Luxury Hotels hotels
#1 of 11
Canary Technologies is a top Contactless Check-in pick among luxury hotels on HotelTechReport, praised for its ability to expedite check-ins through a secure mobile process, allowing guests to complete all necessary documentation in advance. This streamlining significantly reduces wait times at the front desk, enhancing the overall guest experience.
Best Contactless Check-in for Hostels 95% recommended by 111 Hostels hotels
#1 of 5
Canary Technologies is a top Contactless Check-in pick among hostels on HotelTechReport due to its digital registration cards that streamline the check-in process, significantly reducing wait times and enhancing the arrival experience. Hoteliers appreciate how guests can complete check-in on their own devices, allowing staff to focus more on personal service.
Best Contactless Check-in for Vacation Rentals & Villas 96% recommended by 43 Vacation Rentals & Villas hotels
#2 of 6
Canary Technologies is a top Contactless Check-in pick among Vacation-Rentals-Villas on HotelTechReport, praised for its ability to allow guests to check in via mobile, which significantly reduces wait times and enhances arrival experiences. Hoteliers appreciate the platform's security measures, ensuring sensitive information remains private and transactions are protected.
By region
Best Contactless Check-in for hotels in Africa 98% recommended by 5 hotels in Africa
#1 of 1
Canary Technologies is a top Contactless Check-in pick among Africa on HotelTechReport, noted for significantly reducing check-in times and paperwork, which helps keep lines short and enhances guest experience. Hoteliers appreciate how it "moves much faster" at check-in, benefiting both guests and staff.
Best Contactless Check-in for hotels in Central America 96% recommended by 19 hotels in Central America
#1 of 1
Canary Technologies is a top Contactless Check-in pick among Central America on HotelTechReport, praised for its ability to facilitate pre-arrival check-ins, which "streamlines the arrival experience and reduces the time spent at the front desk." This feature enhances operational efficiency and guest satisfaction at mid-sized hotels.
Best Contactless Check-in for hotels in South America 99% recommended by 8 hotels in South America
#1 of 1
Canary Technologies is a top Contactless Check-in pick among South America on HotelTechReport, noted for helping hotels maximize sales opportunities by notifying clients of available services before their arrival. Hoteliers appreciate that guests can purchase extras directly through the platform, enhancing revenue.
Best Contactless Check-in for hotels in Oceania 95% recommended by 31 hotels in Oceania
#1 of 2
Canary Technologies is a top Contactless Check-in pick among mid-sized hotels in Oceania on HotelTechReport, praised for its digital registration card that enables quick guest check-ins without requiring physical paperwork. This speeds up the front desk process, enhancing both guest satisfaction and staff focus.
Best Contactless Check-in for hotels in Asia Pacific 93% recommended by 28 hotels in Asia Pacific
#1 of 4
Canary Technologies is a top Contactless Check-in pick among Asia Pacific on HotelTechReport, praised for enabling guests to complete pre-registration online, allowing them to bypass traditional check-in procedures and letting hotel staff focus on delivering a personal welcome.
Best Contactless Check-in for hotels in North America 95% recommended by 1,363 hotels in North America
#1 of 5
Canary Technologies is a top Contactless Check-in pick among North America on HotelTechReport, praised for its mobile check-in feature which allows guests to complete their check-in process and provide ID and credit card information securely before arrival, enabling faster and smoother arrivals at the hotel.
Best Contactless Check-in for hotels in Middle East 95% recommended by 11 hotels in Middle East
#2 of 3
Canary Technologies is a top Contactless Check-in pick among mid-sized hotels in the Middle East on HotelTechReport, thanks to its ability to enable speedy check-ins that save time for guests and front office staff while seamlessly offering upsells like room upgrades during the process.
Best Contactless Check-in for hotels in Europe 95% recommended by 66 hotels in Europe
#3 of 11
Canary Technologies is a top Contactless Check-in pick among mid-sized hotels in Europe on HotelTechReport, praised for its digital registration cards that allow guests to check in from their own devices, minimizing front desk congestion and enhancing the overall guest experience.
By country
Best Contactless Check-in for hotels in United States 95% recommended by 1,145 hotels in United States
#1 of 5
Canary Technologies is a top Contactless Check-in pick among hotels in the United States on HotelTechReport, praised for its mobile check-in capability which enables guests to complete their check-in online before arrival, significantly reducing front desk congestion and improving overall guest satisfaction.
Best Contactless Check-in for hotels in Singapore 95% recommended by 8 hotels in Singapore
#1 of 1
Canary Technologies is a top Contactless Check-in pick among Singapore on HotelTechReport, praised for its ability to create a "seamless" arrival experience that significantly reduces front desk workload and minimizes wait time for guests.
Best Contactless Check-in for hotels in New Zealand 90% recommended by 5 hotels in New Zealand
#1 of 1
Canary Technologies is a top Contactless Check-in pick among New Zealand on HotelTechReport, as it allows guests to complete pre-arrival check-in quickly by collecting all necessary details in advance, resulting in a "fast and efficient" experience at the front desk.
Best Contactless Check-in for hotels in Mexico 97% recommended by 17 hotels in Mexico
#1 of 2
Canary Technologies is a top Contactless Check-in pick among hotels in Mexico on HotelTechReport, with its capability to securely gather guest information, allowing transactions without the need for guests to present credit cards at check-in or check-out.
Best Contactless Check-in for hotels in Ireland 96% recommended by 5 hotels in Ireland
#1 of 1
Canary Technologies is a top Contactless Check-in pick among Ireland on HotelTechReport, as it allows guests to complete check-in and sign documents in advance, which "makes our job quicker" and helps the front desk focus on welcoming guests.
Best Contactless Check-in for hotels in United Kingdom 95% recommended by 31 hotels in United Kingdom
#1 of 3
Canary Technologies is a top Contactless Check-in pick among hospitality operators in the United Kingdom on HotelTechReport, providing swift, guest-led registration via digital cards that enhance both convenience and cleanliness. Hoteliers appreciate the reduction in front-desk congestion, allowing staff to focus on delivering personalized service.
Best Contactless Check-in for hotels in Canada 94% recommended by 201 hotels in Canada
#1 of 2
Canary Technologies is a top Contactless Check-in pick among small hotels in Canada on HotelTechReport, praised for its efficient pre-registration process that allows guests to submit their information online before arrival. This feature significantly reduces wait times at check-in, enhancing convenience for both guests and staff.
Best Contactless Check-in for hotels in Bahamas 96% recommended by 11 hotels in Bahamas
#1 of 1
Canary Technologies is a top Contactless Check-in pick among hotels in the Bahamas on HotelTechReport, providing a secure way for guests to send credit card details before arrival, which facilitates faster check-ins and enhances overall guest satisfaction.
Best Contactless Check-in for hotels in Australia 95% recommended by 25 hotels in Australia
#1 of 2
Canary Technologies is a top Contactless Check-in pick among hotels in Australia on HotelTechReport, thanks to its ability to cut check-in times down to one minute by allowing guests to complete the process online ahead of their arrival, which boosts guest satisfaction.
Best Contactless Check-in for hotels in United Arab Emirates 96% recommended by 5 hotels in United Arab Emirates
#1 of 1
Canary Technologies is a top Contactless Check-in pick among mid-sized hotels in the United Arab Emirates on HotelTechReport, appreciated for enabling “speedy” check-in and enhancing the guest experience through upselling options during the digital check-in process.

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What is Canary Technologies?

Founded in 2016 | Headquarters in San Francisco (United States) | 303 employees
Canary Contactless Check-In is a sophisticated Guest Management Platform designed to enhance the hotel guest experience and streamline front desk operations. By allowing guests to check in without the need to exchange physical credit cards, IDs, or registration forms, the platform significantly improves check-in efficiency and reduces wait times. It also offers secure digital credit card authorization, which helps reduce chargebacks and fraud. The upsell features enable hotels to generate additional revenue by promoting add-ons during the check-in process. Seamlessly integrating with major Property Management Systems, Canary Contactless Check-In requires only a 20-minute setup, making it an easy and effective solution for modernizing property management operations.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Canary Technologies products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Canary Technologies

FAQs

Capabilities

Automatic Links

Secure Guest Registration

Verification & Fraud Prevention

Mobile Key Access

Contactless Checkout

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Available Add-ons & Modules

Canary Guest App

Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.

INCLUDED

Guest Surveys

Guest Survey Software
Automatically collect guest reviews before they check-out. Address any negative reviews before your guests even leave your property to turn detractors into promoters.

INCLUDED

Mobile Keys

Hotel Keyless Entry Systems
Canary's integrations with all the major door lock providers makes it easy for guests to digitally access their rooms.

PREMIUM ADD-ON

Dynamic Upsells

Upselling Software
Intelligently offer upsells to your guests throughout their journey. Upsells can be bought from the time of booking all the way through checkout and results in thousands of dollars of new revenue a week for your property.

INCLUDED

Canary Messaging

Guest Messaging Software
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

INCLUDED

Review Manager

Reputation Management
Drive more reviews to 3rd-party review sites to boost your rankings and revenue.

INCLUDED

Canary Technologies Reviews Summary

4.7
Excellent
1640 reviews
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Boutique Hotels 95% recommended by 775 Boutique Hotels
Branded Hotels 95% recommended by 764 Branded Hotels
Bed & Breakfast & Inns 96% recommended by 705 Bed & Breakfast & Inns
Luxury Hotels 95% recommended by 593 Luxury Hotels
Limited Service & Budget Hotels 95% recommended by 561 Limited Service & Budget Hotels
Airport/Conference Hotels 95% recommended by 537 Airport/Conference Hotels
Resorts 95% recommended by 499 Resorts
City Center Hotels 95% recommended by 402 City Center Hotels
Extended Stay & Serviced Apartments 96% recommended by 137 Extended Stay & Serviced Apartments
Motels 96% recommended by 126 Motels
Hostels 95% recommended by 112 Hostels
Casinos 94% recommended by 76 Casinos
Vacation Rentals & Villas 95% recommended by 46 Vacation Rentals & Villas
RV Parks & Campgrounds 95% recommended by 27 RV Parks & Campgrounds

Achievements

Trending Product

This vendor's trending score is rising, Canary Contactless Check-In is the #1 most trending product in the Contactless Check-in category (out of 90) and the #9 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Canary Technologies Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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66

Success Stories

6

References

10

Featured Customers

Canary Technologies Case Studies

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Yavapai Lodge Eliminates Long Lobby Lines With Canary’s Self-Service Kiosk

Grand Canyon Village (United States)

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How Flanigan’s Resort & Spa Boosted Ancillary Revenue by 57% With Canary’s GMS

Springdale (United States)

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From $5K to $50K: How Williamsburg Lodge Increased Annual Upsell Revenue by 10×

Williamsburg (United States)

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From Long Lines to Warm Welcomes: How Mangia’s Modernized the Guest Journey with Canary

Pollina (Italy)

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How Holiday Inn Paris — Gare de Lyon Bastille Unlocked an Extra €2K in Monthly Revenue

Paris (France)

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Speedy Arrivals, Seamless Stays: How Hotel June Malibu Eliminated Wait Times With Canary’s Mobile Key

Malibu (United States)

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Hotel Covington Increases Average Check Size by 15% With Canary’s F&B Mobile Ordering

Covington (United States)

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Handling 800+ Calls a Month With Canary’s AI Voice at Hotel Zephyr

San Francisco (United States)

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How Beaumier Uses Canary Technologies to Elevate the Guest Experience

Bonnieux (France)

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How Galleria Vik Milano Generated Nearly €35,000 in Annual Upsell Revenue Through an Elevated Guest Experience

Milan (Italy)

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Answering Every Call and Eliminating Lobby Lines at The Gale Miami

Miami (United States)

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A Year of F&B Revenue in Just Two Months: Garden City Hotel’s Success Story With Canary

Garden City (United States)

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Strengthening the Guest Experience: How Bespoke Hotels is Using Canary Across its UK Portfolio

Chipping Campden (United Kingdom)

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How Crowne Plaza Newcastle Captures New Revenue and Scales Guest Communication With Canary

Newcastle upon Tyne (United Kingdom)

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How Point Hotel Saved Nearly 300 Staff Hours in Six Months With Canary

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How Corduroy Inn & Lodge Solved Seasonal Staffing Challenges With Canary’s Self-Service Kiosks

Snowshoe (United States)

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How CIVILIAN Hotel Uses Canary to Eliminate Lobby Lines in a Small Space

New York City (United States)

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How Hotel Camiral Digitized the Guest Journey and Unlocked $33k in Upsells in 4 Months

Caldes de Malavella (Spain)

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How Elements of Byron Achieved AUD 250,000+ in Upsells & Transformed Guest Arrivals

Byron Bay (Australia)

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How Casa Faena Delights Guests and Drives 55% More Upsells with Canary

Miami Beach (United States)

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Fewer Calls, Better Service: Canary AI at The Pines Resort

Bass Lake (United States)

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Elevating the Swiss Resort Experience with Canary and Protel

Grindelwald (Switzerland)

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How Hotel Le Pashmina Enhanced Luxury Hospitality with Canary’s Digital Guest Journey

ValThorens (France)

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AI Brings Modern Guest Communication to a Historic Resort

Stowe (United States)

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Canary Transformed the Guest Journey at Gila River Resorts & Casinos—Here's How

Chandler (United States)

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Crowne Plaza Upgrades to Canary for Better Guest Engagement and 40% Less Admin Work

Perth (Australia)

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How Digital Tipping Decreases Staff Turnover by 75% at Linchris

Plymouth (United States)

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How Dream Inn Santa Cruz Drives Revenue and Keeps Guests Informed with Digital Compendium

Santa Cruz (United States)

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Reduced Staff Turnover, Improved Guest Service: Digital Tipping at Hyatt Place Durham Southpoint

Durham (United States)

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How Best Western Coral Hills Increased Revenue and Drove 2x More Google Reviews with Canary

St. George (United States)

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84% Fewer Chargebacks & Faster Check-ins: How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary

Truckee (United States)

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How Hotel 1620 Plymouth Harbor Streamlined Operations and Increased Revenue with Canary

Plymouth (United States)

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How Surfside Hotel and Suites Increased Guest and Staff Satisfaction Through Canary’s Guest Management System

Provincetown (United States)

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How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging

San Francisco (United States)

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Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn

Orlando (United States)

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How the Residence Inn Rehoboth Beach Increased Staff Tips by 5X

Rehoboth Beach (United States)

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Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration

Miami (United States)

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How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping

Kissimmee (United States)

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How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months

Cocoa Beach (United States)

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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

FenwickIsland (United States)

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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States)

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How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

FenwickIsland (United States)

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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

San Francisco (United States)

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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Accord (United States)

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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States)

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How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States)

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How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

Guildford (United Kingdom)

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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Whistler (Canada)

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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Hyannis (United States)

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How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

MountLaurel (United States)

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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Eagar (United States)

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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States)

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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States)

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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States)

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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States)

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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

London (United Kingdom)

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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York City (United States)

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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States)

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How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States)

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Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States)

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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Monastir (Tunisia)

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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States)

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Looking for specific info?

10

Contactless check-in works when it runs smoothly — but guests find it unfriendly

Front Desk Representative from 500+ room Bed & Breakfast & Inn in Bloomington (United States)

Verified
2 days ago
Contact less check in is what I like the most and was hoping that it'll run smoothly with no further issue.
Country United States
Front Desk Representative
X-Large Hotel
Share review
9

Intuitive and customizable with stable PMS integration — key assignment could be smoother

Director of Guest Services from 500+ room Bed & Breakfast & Inn in Bloomington (United States)

Verified
2 days ago
It's very intuitive system. The AI features are trainable and Easily customizable to match most needs right at the start. The integration between our PMS and Canary seems to be stable and consistent as well.
Country United States
Director of Guest Services
X-Large Hotel
Share review
10

Convenient contract sending — but editing after send is clunky

Senior Sales Manager from 200 to 499 room Luxury Hotel in Santa Cruz (United States)

Verified
3 days ago
I use it mostly for sending contracts for e-signatures and secure credit card links, makes it very convenient for clients.
Country United States
Senior Sales Manager
Large Hotel
Share review
10

User friendly and helpful, but missed guest messages

Front Desk Agent from 200 to 499 room Bed & Breakfast & Inn in Litchfield Park (United States)

Verified
3 days ago
I'm fairly new to the hospitality industry & in my experience albeit brief I have found it to be extremely helpful. It's definitely user friendly on both sides. Recently our resort implemented the upgrades onto canary supervisors seem to be happy with the progress thus far. Even when they don't make the choice it does open up space up for d...
Country United States
Front Desk Agent
Large Hotel
Share review
10

Faster guest communication and simpler check-in — with room to improve AI responses

Guest Service Manager from 200 to 499 room City Center Hotel in Garden City (United States)

Verified
3 days ago
It is a much faster and easier way to communicate with multiple guests at once rather than having to speak with them on the phone. It also makes the check in process a lot simpler. Guests are also able to order food faster without having to call the in room dining department and speak with an attendant who may be on call with another guest...
Country United States
Guest Service Manager
Large Hotel
Share review
10

Faster check-in and guest messaging — but too many automatic texts

Front desk Supervisor from 200 to 499 room Branded Hotel in Halifax (Canada)

Verified
4 days ago
What I like most about Canary is that guests can complete their check-in online, upload their IDs, and skip the paperwork at the front desk. This makes check-in much faster, especially for large groups. I also like the broadcast messaging feature, which allows us to send updates to all guests at once in case of any hotel issues, instead of...
Country Canada
Front desk Supervisor
Large Hotel
Share review
10

Easy to use and convenient — but performance needs work

Front desk agent from 200 to 499 room Branded Hotel in Niagara Falls (Canada)

Verified
4 days ago
What I like most about Canary is its ease of use, user-friendly interface, and the convenience it provides. It makes completing tasks simple and helps create a smooth overall user expedience and a more user-friendly interface.
Country Canada
Front desk agent
Large Hotel
Share review
6

Guest messaging and check-in in one place — but AI responses can miss the mark

Front Desk Agent from 200 to 499 room Bed & Breakfast & Inn in Greensboro (United States)

Verified
4 days ago
I like that Canary allows me to message guests, check them in, and I like that it tells us what their Wyndham reward level is if they have it attached to their reservation.
Country United States
Front Desk Agent
Large Hotel
Share review
9

Easy, secure credit card handling — but direct payments need better integration

Reservations Agent from 200 to 499 room Bed & Breakfast & Inn in Boston (United States)

Verified
4 days ago
How easy, secure, and seamless getting credit card info has become, add-ons are easier. Submitting authorizations can be done via text!
Country United States
Reservations Agent
Large Hotel
Share review
8

Instant guest communication with full conversation history

Accounting Manager from 200 to 499 room Resort in Barnstable (United States)

Verified
4 days ago
Instant communication from guests, ability to see conversation history. Canary helps pass messages to guests in a timely manner, whether it's a communication about an event on property or an emergency notice.
Country United States
Accounting Manager
Large Hotel
Share review
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Canary puts many guest-facing tools under one roof. It makes life easier for the front desk. Guests check in on their phone before they arrive, and paper forms disappear. As a result, customers don't have to queue at the reception and check-in feel faster. We see this every day in our shared hotels. We’ve connected more than 100 hotels with Canary, and the integration is stable and simply works.

by Ildefonso Moyano (Hub OS) on October 26, 2026

Question:

What differentiates this product or service from the competition?

Answer:

Canary is built for hotel teams, not only for guests. Its AI tools answer common guest questions day and night, by phone, chat or message. That takes a lot of pressure off busy staff. More importantly, setup is quick and teams adopt it fast. Canary is a great product, and we’re proud of our partnership with them.

by Ildefonso Moyano (Hub OS) on October 26, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Involve your front desk team from the start. Agree on what you want to fix first, like phone calls, queues or paper forms. With this in mind, connect Canary to your other systems early, including your operations platform (hopefully Hub OS). That way, information moves between teams without manual work, and you see results much faster.

by Ildefonso Moyano (Hub OS) on October 26, 2026

Ildefonso Moyano NG Anjali Arora + 57 recommend
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Canary Technologies

1 year ago

How Digital Tipping Decreases Staff Turnover by 75% at Linchris

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Canary Technologies

1 year ago

How Dream Inn Santa Cruz Drives Revenue and Keeps Guests Informed with Digital Compendium

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Canary Technologies

1 year ago

Reduced Staff Turnover, Improved Guest Service: Digital Tipping at Hyatt Place Durham Southpoint

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Canary Technologies

1 year ago

Brøchner Hotels Elevates Boutique Hospitality with Canary Technologies

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Canary Technologies

1 year ago

Hospitality Associates Selects Canary Technologies for AI Guest Messaging

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Canary Technologies

1 year ago

Proper Hospitality Selects Canary Technologies to Modernize the Guest Journey

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Canary Technologies

1 year ago

Canary Technologies Marks Housekeeping Week with Over 3X Growth in Digital Tips to Hotel Staff

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Canary Technologies

1 year ago

Navigating AI: Emerging Trends in Hospitality

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Canary Technologies

1 year ago

Canary Technologies Raises $80M to Solidify Its Position as the Hospitality AI Leader and Accelerate Global Reach

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Canary Technologies

1 year ago

Canary Technologies Named Guest Engagement Solution of the Year

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Canary Technologies

1 year ago

Aimbridge Hospitality Selects Canary Technologies for Digital Tipping

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Canary Technologies

1 year ago

Canary Technologies Unveils the First End-To-End AI Voice Platform Built for Hospitality

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Canary Technologies

1 year ago

New Study Finds 73% of Hoteliers Believe AI Will Transform Hospitality

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Canary Technologies

1 year ago

Canary Technologies Sweeps 2025 HotelTechAwards With 8 Wins

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Canary Technologies

1 year ago

Guldsmeden Hotels Chooses Canary Technologies to Transform the Digital Guest Journey

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Canary Technologies

1 year ago

Canary Technologies Named to the 2024 Deloitte Technology Fast 500™

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Canary Technologies

2 years ago

How Best Western Coral Hills Increased Revenue and Drove 2x More Google Reviews with Canary

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Canary Technologies

2 years ago

84% Fewer Chargebacks & Faster Check-ins: How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary

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Canary Technologies

2 years ago

How Hotel 1620 Plymouth Harbor Streamlined Operations and Increased Revenue with Canary

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Canary Technologies

2 years ago

How Surfside Hotel and Suites Increased Guest and Staff Satisfaction Through Canary’s Guest Management System

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Canary Technologies

2 years ago

Canary Technologies Enhances Guest Management System with Next-Generation Digital Compendium

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Canary Technologies

2 years ago

How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging

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Canary Technologies

2 years ago

Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn

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Canary Technologies

2 years ago

How the Residence Inn Rehoboth Beach Increased Staff Tips by 5X

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Canary Technologies

2 years ago

Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration

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Canary Technologies

2 years ago

How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping

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Canary Technologies

2 years ago

How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months

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Canary Technologies

2 years ago

BWH℠ Hotels Selects Canary Technologies to Power its AI-Driven Guest Engagement Platform

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Canary Technologies

2 years ago

TUI Hotels & Resorts Taps Canary Technologies to Power its Digital Guest Journey

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Canary Technologies

2 years ago

Canary Technologies Raises $50M to Accelerate AI Guest Technology in Hospitality

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Canary Technologies

2 years ago

IHG Hotels & Resorts Selects Canary Technologies as an Approved Vendor for Digital Tipping

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Canary Technologies

2 years ago

Canary Technologies Named #1 Guest Experience Platform & Winner of 8 Awards at 2024 HotelTechAwards

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Canary Technologies

2 years ago

Canary Technologies & Maestro Partner To Bring Digital Guest Management Solutions to Hoteliers

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Canary Technologies

2 years ago

Conferma Pay and Canary Technologies Remove the Barriers to Hotel Virtual Payment

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Canary Technologies

2 years ago

Select Registry Chooses Canary Technologies as a Preferred Guest Management System For Its Network of Craft Lodging Properties

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Canary Technologies

2 years ago

How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

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Canary Technologies

2 years ago

How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

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Canary Technologies

2 years ago

How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

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Canary Technologies

3 years ago

How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

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Canary Technologies

3 years ago

How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

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Canary Technologies

3 years ago

How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

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Canary Technologies

3 years ago

How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

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Canary Technologies

3 years ago

How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

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Canary Technologies

3 years ago

How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

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Canary Technologies

3 years ago

How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

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Canary Technologies

3 years ago

Canary Technologies to Power Wyndham's New AI-Enabled Guest Engagement Platform

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Canary Technologies

3 years ago

How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

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Canary Technologies

3 years ago

How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

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Canary Technologies

3 years ago

How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

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Canary Technologies

3 years ago

Wyndham Elevates the Hotel Ownership Experience, Launches New Owner and Guest Engagement Platforms

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Canary Technologies

3 years ago

Amadeus Partners with Canary Technologies to Make Strategic Expansion in the Hospitality Sector

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Canary Technologies

3 years ago

Canary Flies High as Fast Company’s Most Innovative Hotel Technology Company of 2023

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Canary Technologies

3 years ago

Canary Technologies' Survey Finds Wide Discrepancies In National Hotel Tipping Habits

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Canary Technologies

3 years ago

How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

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Canary Technologies

3 years ago

How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

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Canary Technologies

3 years ago

How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

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Canary Technologies

3 years ago

How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

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Canary Technologies

3 years ago

Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

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Canary Technologies

3 years ago

How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

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Canary Technologies

3 years ago

How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

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Canary Technologies

3 years ago

How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

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Canary Technologies

4 years ago

Canary Technologies Raises $30M In Series B Funding To Accelerate the Modernization of Guest Facing Technologies At Hotels Around the Globe

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Canary Technologies

4 years ago

How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

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Canary Technologies

4 years ago

How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

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Canary Technologies

4 years ago

How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

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Canary Technologies

4 years ago

Canary Adds Digital Tipping to Its End-to-End Guest Management Solution To Help Hoteliers Retain Employees Amid Historic Staffing Crisis

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Canary Technologies

4 years ago

Curator Hotel and Resort Collection Selects Canary Technologies as a Preferred Vendor for Digital Credit-Card Authorizations

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Canary Technologies

4 years ago

Canary Technologies Raises $15 Million to Modernize the Hotel Tech Stack, Accelerate Growth and Global Market Penetration

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Canary Technologies

5 years ago

Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

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Canary Technologies

5 years ago

How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

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Canary Technologies

5 years ago

How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

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Canary Technologies Integrations

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Verified Support

Canary Technologies has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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2027

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