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Canary Contactless Check-In
4.7 (891 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Matt, Sarah, Ines + 57 more experts recommend Canary Technologies
Read RecommendationsCanary Contactless Check-In
Ranked 1 (out of 73) in Contactless Check-in
2024 Winner
Hotel Software
Hoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldImprove the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.
96% recommended by 1690 hotels
Four Seasons, Ace Hotel, Hilton & 1687 others
What is Canary Technologies?
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Canary Contactless Check-In is a sophisticated Guest Management Platform designed to enhance the hotel guest experience and streamline front desk operations. By allowing guests to check in without the need to exchange physical credit cards, IDs, or registration forms, the platform significantly improves check-in efficiency and reduces wait times. It also offers secure digital credit card authorization, which helps reduce chargebacks and fraud. The upsell features enable hotels to generate additional revenue by promoting add-ons during the check-in process. Seamlessly integrating with major Property Management Systems, Canary Contactless Check-In requires only a 20-minute setup, making it an easy and effective solution for modernizing property management operations.
Capabilities
Automatic Links
Automatic Links
Automatically send check-in links for all of your upcoming arrivals via email or text message.
Secure Guest Registration
Secure Guest Registration
Guests submit their credit card, upload an ID, and sign the hotel's registration card.
Verification & Fraud Prevention
Verification & Fraud Prevention
Canary’s proprietary technology checks for fraud, verifies hotel guest information, & enables the hotel to check the guest in.
Mobile Key Access
Mobile Key Access
Canary’s smart lock integrations (Assa Abloy, Salto, Dormakaba, etc.) enable guests to skip the front desk entirely with mobile keys. For hotels without smart locks, guests can simply grab a physical key in the lobby.
Contactless Checkout
Contactless Checkout
Canary Contactless Checkout increases the number of 5-star hotel reviews on TripAdvisor and Google by up to 350% and improves housekeeping efficiency by immediately informing staff when rooms are vacant and ready to be turned over.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Available Add-ons & Modules
Canary Guest App
Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.
Guest Surveys
Guest Surveys & Feedback
Automatically collect guest reviews before they check-out. Address any negative reviews before your guests even leave your property to turn detractors into promoters.
Mobile Keys
Hotel Keyless Entry Systems
Canary's integrations with all the major door lock providers makes it easy for guests to digitally access their rooms.
Dynamic Upsells
Upselling Software
Intelligently offer upsells to your guests throughout their journey. Upsells can be bought from the time of booking all the way through checkout and results in thousands of dollars of new revenue a week for your property.
Canary Messaging
Guest Messaging Software
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.
Review Manager
Reputation Management
Drive more reviews to 3rd-party review sites to boost your rankings and revenue.
Canary Technologies Reviews Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Canary Contactless Check-In is the #1 most trending product in the Contactless Check-in category (out of 73) and the #5 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCanary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Canary Technologies Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Canary Technologies Case Studies
How Best Western Coral Hills Increased Revenue and Drove 2x More Google Reviews with Canary
St. George (United States of America)
84% Fewer Chargebacks & Faster Check-ins: How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary
Truckee (United States of America)
How Hotel 1620 Plymouth Harbor Streamlined Operations and Increased Revenue with Canary
Plymouth (United States of America)
How Surfside Hotel and Suites Increased Guest and Staff Satisfaction Through Canary’s Guest Management System
Provincetown (United States of America)
How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging
San Francisco (United States of America)
Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn
Orlando (United States of America)
How the Residence Inn Rehoboth Beach Increased Staff Tips by 5X
Rehoboth Beach (United States of America)
Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration
Miami (United States of America)
How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping
Kissimmee (United States of America)
How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months
Cocoa Beach (United States of America)
How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping
Fenwick Island (United States of America)
How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary
Bend (United States of America)
How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary
Fenwick Island (United States of America)
How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes
Banff (Canada)
How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary
Seattle (United States of America)
How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay
Accord (United States of America)
How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property
Boston (United States of America)
How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations
Capri (Italy)
How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary
Saskatoon (Canada)
How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating
Kihei (United States of America)
How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary
(United Kingdom)
How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary
Whistler (Canada)
How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping
Hyannis (United States of America)
How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary
Anaheim (United States of America)
How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution
Eagar (United States of America)
How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary
San Clemente (United States of America)
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Seattle (United States of America)
Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience
Seattle (United States of America)
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
Seattle (United States of America)
How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue
London (United Kingdom)
How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies
Las Vegas (United States of America)
How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program
Litchfield Park (United States of America)
How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant
Whitehorse (Canada)
How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary
Greensboro (United States of America)
Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In
Los Angeles (United States of America)
How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency
Monastir (Tunisia)
How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary
Richmond (United States of America)
References
"We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features."
Bailey O’Neil
Front Desk Manager @
The Coeur d'Alene Resort
"Canary does the work for you when it comes to any extra revenues. Whether it’s upsells, early check-in’s, late-checkout’s, etc. by streamlining the communication between the guest and property."
Ryan McGhee
General Manager @
Fifty Hotel & Suites by Affinia
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities."
Vaughn Davis
General Manager @
Dream Hollywood
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood
"Canary helps us compete in this high-tech environment by getting of the antiquated paper auth forms."
Lacey Lamm
General Manager @
Cambria hotel & suites Minneapolis Maple Grove
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood
"It’s the Canary link that convinced Amex we were good with charging the guest the $14K!!! Canary is future-thinking and brings data-centric insights into our portfolio like never before."
Sue Russ DePascale
Vice President of Finance @
Pinnacle Management
Featured Customers
Popularity by Segment
Size
25 | X-Small (1-9 room)
52 | Small (10-24 room)
437 | Medium (25-74 room)
1226 | Large (75-199 room)
731 | X-Large (200+ room)
Country
1851 | United States of America
286 | Canada
40 | Mexico
37 | Australia
35 | United Kingdom
18 | Singapore
17 | Bahamas
17 | Italy
10 | Jordan
8 | Turks and Caicos Islands
7 | India
6 | Malaysia
6 | United Arab Emirates
6 | France
6 | Spain
5 | Czech Republic
5 | Ireland
5 | Colombia
5 | Puerto Rico
4 | Japan
4 | China
4 | Barbados
3 | Kenya
3 | Netherlands Antilles
3 | Hungary
3 | Cayman Islands
3 | Bahrain
3 | Egypt
3 | Brazil
3 | French Polynesia
3 | Greece
3 | Costa Rica
3 | Hong Kong
3 | Qatar
2 | Philippines
2 | Portugal
2 | Austria
2 | Saudi Arabia
2 | Antigua and Barbuda
2 | Guatemala
2 | Maldives
1 | Switzerland
1 | Panama
1 | Belgium
1 | Germany
1 | Tunisia
1 | Thailand
1 | Aruba
1 | Saint Lucia
1 | Oman
1 | Russian Federation
1 | Malawi
1 | Bulgaria
1 | Burkina Faso
Type
1233 | Branded Hotels
1061 | Boutiques
1052 | Luxury Hotels
977 | Bed & Breakfast & Inns
805 | Resorts
714 | Airport/Conference Hotels
600 | Limited Service & Budget Hotels
595 | City Center Hotels
215 | Extended Stay & Serviced Apartments
178 | Hostels
110 | Motels
81 | Casinos
48 | RV Parks & Campgrounds
44 | Vacation Rentals & Villas
Region
2177 | North America
89 | Europe
50 | Asia Pacific
44 | Central America
40 | Oceania
25 | Middle East
14 | South America
6 | Africa
Category
1401 | Cyber Security & Fraud Prevention
891 | Contactless Check-in
736 | Guest Messaging Software
490 | Upselling Software
337 | Digital Tipping Solutions
2 | Hotel Chatbots
More Products by Canary Technologies
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Canary Technologies for its transformative impact on operations through features like contactless check-in and upselling tools, which streamline the guest experience while boosting revenue by allowing room upgrades and early check-ins. The platform increases efficiency by reducing manual tasks and integrates smoothly with property management systems for secure credit card authorization, thus enhancing guest satisfaction and operational security.
AI-generated from the text of customer reviews
Looking for specific info?
2
Confusing
Night Auditor from 100 to 199 room Boutique in London (Canada)
Verified
2 days ago
Nothing in particular - don't see the point. It takes guest longer to scan their credit card and ID than it would take them to produce them at the front desk.
Canada
Canada
Night Auditor
Large Hotel
10
I like how it connects well with the communication with Opera Cloud and Canary so accurately.
GM from 75-99 room Bed & Breakfast & Inn in Braselton (United States of America)
Verified
4 days ago
I like the organization of the program. I can visually see the ID and peoples face when checking them in.
United States of America
United States of America
GM
Large Hotel
10
LOVE CANARY!!
general manager from 50-74 room Airport/Conference Hotel in New Stanton (United States of America)
Verified
4 days ago
Canary is a great tool for hotels. From upselling, to easy check-in and check-out procedures. So far canary has not disappointed!!
United States of America
United States of America
general manager
Medium Hotel
8
I love the ability to text a guest without using a personal cell phone, to streamline check-in by using mobile check-in, and to allow the guests to make upsell requests
Front Desk Manager from 200 to 499 room Branded Hotel in Edmonton (Canada)
Verified
4 days ago
Since a lot of people don't answer phone calls these days, the ability to text a guest instead (and do so without using a staff members phone) is great. Whether a gusest was supposed to check out and still has stuff in the room, or there was a maintenance issue while the guest was out and we need to let them know, the text messaging feature...
Canada
Canada
Front Desk Manager
X-Large Hotel
10
Great Company
General manager from 75-99 room Bed & Breakfast & Inn in Yukon (United States of America)
Verified
4 days ago
Guest messaging and upselling Software is really good. Also its very fast check ins process. Easy to manage of any requirements of guest
United States of America
United States of America
General manager
Large Hotel
9
Very helpful and easy to use
manager from 100 to 199 room Branded Hotel in Kenosha (United States of America)
Verified
4 days ago
The text message to guest for check in and check out. along with upsell charges. We do like the help they provide here.
United States of America
United States of America
manager
Large Hotel
10
Couldn't be better
Executive Administrator from 100 to 199 room Boutique in Vernon (Canada)
Verified
4 days ago
Fast and responsive customer service. Software is very user friendly and facilitates communication with guests, as well as speeding up check in process which helps with a better overall experience for our guests.
Canada
Canada
Executive Administrator
Large Hotel
8
Really helps reduce pressure on check-in and validate credit cards in advance
VP Sales & Marketing from 500+ room Luxury Hotel in Los Angeles (United States of America)
Verified
4 days ago
It allows us to speed-up the check-in process and spend more time with customer service, rather than on admin procedures
United States of America
United States of America
VP Sales & Marketing
X-Large Hotel
10
So very easy to use.
General Manager from 50-74 room Bed & Breakfast & Inn in Magnolia (United States of America)
Verified
4 days ago
There are numerous features of the Canary Technologies Mobile Check-In Software that my staff and I truly appreciate. One of the key benefits is the ability to communicate with guests via text, allowing us to promptly address any inquiries they may have. This has significantly enhanced the overall guest experience, particularly when guests...
United States of America
United States of America
General Manager
Medium Hotel
10
The needed addition for all hotels!
General Manager from 50-74 room Bed & Breakfast & Inn in Palestine (United States of America)
Verified
4 days ago
The contactless check-in has helped us out tremendously. The guests that have used it have responded well and enjoy the hassel-free arrival. The cyber security and fraud prevention is a must in todays society. Makes the guests feel at ease also. The software is very user friendly. Being able to message the guest before they arrive helps wit...
United States of America
United States of America
General Manager
Medium Hotel
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