Canary Contactless Check-In

4.7 (750 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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April, Denis, Brendon + 50 more experts recommend Canary Technologies

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Ranked 1 (out of 73) in Contactless Check-in

2024 Winner Hotel Software

Hoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Improve the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.

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Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Canary Contactless Check-In is the #1 most trending product in the Contactless Check-in category (out of 73) and the #9 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Canary Contactless Check-In
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Seamlessly check-in your guests without exchanging credit cards, IDs or registration forms. Hotels that implement Contactless Check-In from Canary have higher guest satisfaction, lower front desk costs, and make more revenue from add-ons and upsells. Canary integrates with all major Property Management Systems, and setup takes just 20 minutes.

View website

Capabilities

Automatic Links

Secure Guest Registration

Verification & Fraud Prevention

Mobile Key Access

Contactless Checkout

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Available Add-ons & Modules

Canary Guest App

Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.

INCLUDED

Guest Surveys

Guest Surveys & Feedback
Automatically collect guest reviews before they check-out. Address any negative reviews before your guests even leave your property to turn detractors into promoters.

INCLUDED

Mobile Keys

Hotel Keyless Entry Systems
Canary's integrations with all the major door lock providers makes it easy for guests to digitally access their rooms.

PREMIUM ADD-ON

Dynamic Upsells

Upselling Software
Intelligently offer upsells to your guests throughout their journey. Upsells can be bought from the time of booking all the way through checkout and results in thousands of dollars of new revenue a week for your property.

INCLUDED

Canary Messaging

Guest Messaging Software
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

INCLUDED

Review Manager

Reputation Management
Drive more reviews to 3rd-party review sites to boost your rankings and revenue.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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27

Success Stories

7

References

16

Featured Customers

Success Stories

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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)

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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)

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How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

Fenwick Island (United States of America)

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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

Seattle (United States of America)

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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Rochester (United States of America)

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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)

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How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

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How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Dublin (United States of America)

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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Barnstable (United States of America)

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How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Winnipeg (Canada)

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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada)

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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom)

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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

Las Vegas (United States of America)

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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

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How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

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Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Mérida (Mexico)

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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

Popularity by Segment

Size

19 | X-Small (1-9 room)

31 | Small (10-24 room)

298 | Medium (25-74 room)

892 | Large (75-199 room)

584 | X-Large (200+ room)

Country

1378 | United States of America

252 | Canada

30 | Australia

29 | United Kingdom

27 | Mexico

10 | Italy

8 | Singapore

8 | Bahamas

7 | Barbados

6 | Jamaica

6 | Turks and Caicos Islands

6 | Spain

6 | United Arab Emirates

6 | Malaysia

6 | Puerto Rico

5 | Hong Kong

4 | Japan

4 | Turkey

4 | France

4 | Egypt

3 | Colombia

3 | Kenya

3 | Hungary

3 | Greece

3 | Brazil

3 | Ireland

3 | Bahrain

3 | French Polynesia

3 | Costa Rica

3 | Qatar

2 | Saint Barthélemy

2 | Cayman Islands

2 | Czech Republic

2 | Saint Lucia

2 | Portugal

2 | Austria

2 | Maldives

2 | Netherlands

2 | Guatemala

2 | Antigua and Barbuda

2 | Netherlands Antilles

1 | Germany

1 | Panama

1 | Saudi Arabia

1 | Russian Federation

1 | Bulgaria

1 | Jordan

1 | Burkina Faso

1 | India

1 | Macau

Type

783 | Branded Hotels

743 | Luxury Hotels

466 | Boutiques

410 | Bed & Breakfast & Inns

400 | Resorts

224 | Limited Service & Budget Hotels

220 | City Center Hotels

192 | Airport/Conference Hotels

135 | Hostels

88 | Extended Stay & Serviced Apartments

80 | Motels

40 | Vacation Rentals & Villas

39 | RV Parks & Campgrounds

27 | Casinos

Region

1657 | North America

69 | Europe

43 | Central America

33 | Oceania

30 | Asia Pacific

19 | Middle East

12 | South America

4 | Africa

Category

1074 | Cyber Security & Fraud Prevention

750 | Contactless Check-in

510 | Guest Messaging Software

386 | Upselling Software

203 | Digital Tipping Solutions

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Hotelier Rating

Excellent
1685
Very Good
112
Average
51
Poor
23
Terrible
9

Property Size

  • X-Small (19)
  • Small (31)
  • Medium (298)
  • Large (892)
  • X-Large (584)

Country

  • United States of America
    United States of America
    (1378)
  • Canada
    Canada
    (252)
  • Australia
    Australia
    (30)
  • United Kingdom
    United Kingdom
    (29)
  • Mexico
    Mexico
    (27)
  • Italy
    Italy
    (10)
  • Singapore
    Singapore
    (8)
  • Bahamas
    Bahamas
    (8)
  • Barbados
    Barbados
    (7)
  • Jamaica
    Jamaica
    (6)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (6)
  • Spain
    Spain
    (6)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Malaysia
    Malaysia
    (6)
  • Puerto Rico
    Puerto Rico
    (6)
  • Hong Kong
    Hong Kong
    (5)
  • Japan
    Japan
    (4)
  • Turkey
    Turkey
    (4)
  • France
    France
    (4)
  • Egypt
    Egypt
    (4)
  • Colombia
    Colombia
    (3)
  • Kenya
    Kenya
    (3)
  • Hungary
    Hungary
    (3)
  • Greece
    Greece
    (3)
  • Brazil
    Brazil
    (3)
  • Ireland
    Ireland
    (3)
  • Bahrain
    Bahrain
    (3)
  • French Polynesia
    French Polynesia
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Qatar
    Qatar
    (3)
  • Saint Barthélemy
    Saint Barthélemy
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Saint Lucia
    Saint Lucia
    (2)
  • Portugal
    Portugal
    (2)
  • Austria
    Austria
    (2)
  • Maldives
    Maldives
    (2)
  • Netherlands
    Netherlands
    (2)
  • Guatemala
    Guatemala
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (2)
  • Netherlands Antilles
    Netherlands Antilles
    (2)
  • Germany
    Germany
    (1)
  • Panama
    Panama
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Jordan
    Jordan
    (1)
  • Burkina Faso
    Burkina Faso
    (1)
  • India
    India
    (1)
  • Macau
    Macau
    (1)

Region

  • North America
    North America
    (1657)
  • Europe
    Europe
    (69)
  • Asia Pacific
    Asia Pacific
    (30)
  • Oceania
    Oceania
    (33)
  • Middle East
    Middle East
    (19)
  • South America
    South America
    (12)
  • Central America
    Central America
    (43)
  • Africa
    Africa
    (4)

Hoteliers say

NEW AI Review summary

Hoteliers like Canary's contactless check-in process which improves check-in efficiency, reduces wait times, and enhances customer experience. The secure credit card authorization service helps reduce chargebacks and fraud, while the upsell feature drives additional revenue. Guests appreciate the user-friendly design and the seamless integration with property management systems. However, some users face issues with message synchronization, finding information, and ensuring the authenticity of the contactless check-in service.

AI-generated from the text of customer reviews

Ease of Use
Contactless Check-In
Credit Card Authorization
Guest Messaging
Upsell Feature
Security and Fraud Prevention
Negative Feedback - Messaging Synchronization
Negative Feedback - Finding Information
Negative Feedback - Authenticity Issues
10

Canary provides a great medium to stay in touch with guests that you don't see on property especially large resorts. Its a blessing

from 200 to 499 room Airport/Conference Hotel in Bridgetown (Caribbean)

Verified
2 days ago
Significantly cuts down on the check-in time. Less interactions with credit card terminals and the input of registration data into the system.
Country Caribbean
X-Large Hotel
8

Very easy to use

from 200 to 499 room Resort in

Verified
6 days ago
The app makes it easier for guests to communicate items or services that they need to the staff. Once they communicate it by text we put it in AliceApp for either Housekeeping or Maintenance to action.
X-Large Hotel
10

Great experiance

from 200 to 499 room Boutique in State College (United States of America)

Verified
6 days ago
We love the contactless check-in and out as well as the authorization functionality. It works seamlessly and is very user friendly
Country United States of America
X-Large Hotel
10

Professional, pleasure to deal with. Seems to be a secure company and so far very happy with them.

from 100 to 199 room Branded Hotel in Niagara Falls (Canada)

Verified
15 days ago
Secure check in for our guests. Reliable, trustworthy application. Haven't had a single issue so far with the program and it makes our jobs more convenient, easier to help serve our guests.
Country Canada
Large Hotel
10

Canary Review

Front Desk from 200 to 499 room Branded Hotel in San Diego (United States of America)

Verified
25 days ago
I love that canary gives us the opportunity to prevent fraud for our guest and or the companies which is a very important tool to have. Canary is much better than sertifi which would be the other credit card authorization that we would have the ability to use. I like that canary goes through an authentication process which allows for us to...
Country United States of America
Front Desk
X-Large Hotel
10

User Friendly

Reservations Agent from 100 to 199 room Boutique in New York (United States of America)

Verified
27 days ago
Site is extremely easy to use and it sends updates via email when a form is completed. It provides updates when the form has been opened which allows us as a hotel to keep track of individuals who have viewed information which helps with #privacy. The #check-in process is much easier when we are able to obtain a card before a guests arrival.
Country United States of America
Reservations Agent
Large Hotel
10

Canary Review

Rooms Controller from 200 to 499 room Luxury Hotel in Bridgetown (Barbados)

Verified
27 days ago
My most liked feature for Canary is it's contactless check-in process, which allows for a faster and smooth check-in time at my resort.
Country Barbados
Rooms Controller
X-Large Hotel
6

Does not verify CC information well.

Reservations/front desk back up from 200 to 499 room City Center Hotel in North Little Rock (United States of America)

Verified
1 months ago
Does not verify CC information well, it is all manually entered, and the cardholder names can be switched to any random name and it still accepts the card.
Country United States of America
Reservations/front desk back up
X-Large Hotel
10

Contactless Check In The way of the future.

Night Audit Manager from 200 to 499 room Branded Hotel in San Jose (United States of America)

Verified
1 months ago
Check in is very quick, smooth and saves time. It not only helps the agent checking in the guest, but it helps the guest to feel more relaxed with the check in process.
Country United States of America
Night Audit Manager
X-Large Hotel
10

Self check in

Front desk Supervisor from 200 to 499 room in Edmonton (Canada)

Verified
1 months ago
Helps to validate ID and saves time during peak hours and also presigned reg cards really make it quick to check in a guest.
Country Canada
Front desk Supervisor
X-Large Hotel
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