Customer Alliance Selected as One of Its Preferred Partners in Mews’ Curated Tech Stacks for France and DACH
Integrating Customer Alliance’s Feedback Tools into Mews Stacks for Simpler Guest Feedback Collection
Berlin, 16th September 2024 – Customer Alliance, a leading provider of review and feedback management solutions, is proud to announce its selection as a preferred partner in the Mews curated tech stacks for the DACH region (Germany, Austria, Switzerland) and France. This collaboration will enable hoteliers in these regions to easily integrate Customer Alliance’s powerful feedback tools into their operations, driving guest satisfaction and improving online visibility.
Mews, a pioneer in property management software, has curated specific tech stacks designed to simplify the selection process for hoteliers. Mews Stacks groups key hospitality technologies into recommended packages that are suited for specific regions and property types. The DACH and France stacks include the most effective tools for enhancing the guest experience, and Customer Alliance’s inclusion underscores its value in the hospitality technology ecosystem.
Key Benefits of the Customer Alliance and Mews Integration
• Seamless Data Synchronization: The direct integration between Customer Alliance and Mews allows mutual customers to automate the import of guest data, streamlining operations and ensuring that feedback is collected at every critical touchpoint during the guest journey.
• Comprehensive Feedback Collection: Hoteliers can now send surveys to guests via multiple channels—email, SMS, QR code, in-web, and in-app—both during and after their stay. This ensures that reviews and feedback are captured at the most opportune moments.
• Real-Time Insights: With real-time tracking of crucial metrics like Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES), hoteliers can identify areas for improvement and act quickly to enhance the guest experience.
• Automated Review Distribution: The integration facilitates the automatic distribution of guest reviews to major platforms such as Google, TripAdvisor, and HolidayCheck, helping properties to boost their online reputation and rankings.
• Efficient Feedback Management: The AI-powered Reply Assistant from Customer Alliance enables quick and personalised responses to guest reviews, ensuring that feedback is addressed promptly and effectively.
Empowering Hoteliers in DACH and France
By choosing Customer Alliance as part of the preferred tech stack, Mews offers hoteliers in the DACH and France regions a comprehensive solution for managing guest feedback and online reputation. This collaboration not only simplifies the integration process but also empowers hoteliers to focus on what matters most—delivering exceptional guest experiences.
“We are thrilled to be recognised as a preferred partner by Mews,” said Steffen Schmickler, CEO of Customer Alliance. “This partnership reflects our commitment to providing hoteliers with the tools they need to succeed in a competitive market. By integrating our solutions with Mews, we’re making it easier than ever for properties to collect and act on guest feedback, ultimately driving greater guest satisfaction and improved online visibility.”
About Mews
Mews is the leading platform for the new era of hospitality. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Generator-Freehand, The Strawberry Group, The Social Hub and Airelles. Mews was named Best PMS (2024) and listed among the Best Place to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, as well as World's Best Hotel PMS Provider (2023) and World's Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards. Mews has raised $335 million from investors including Goldman Sachs Alternatives, Kinnevik and Revaia to transform hospitality.
