dailypoint™ appoints Daniela Karadzhova as Director of Customer Success
dailypoint continues to expand globally, strengthening Customer Success remains a key priority.
dailypoint™, the Customer Data Platform for CRM & Loyalty in hospitality, appoints Daniela Karadzhova as Director of Customer Success, further strengthening its global Customer Success organization and its commitment to long-term customer value.
Daniela Karadzhova brings extensive international hospitality and commercial experience to dailypoint. Before joining the company, she spent more than four years at Cendyn as Senior Account Manager, working closely with hotel customers on revenue generation, customer relationships, and strategic account development. Prior to Cendyn, she held senior sales and guest experience roles at Fairmont Hotels & Resorts, Pullman Hotels & Resorts, and Sofitel across Europe and Asia.
Her background combines hospitality operations, international hotel sales, account management, and customer success — giving her a strong understanding of the daily challenges hotels face and the value technology must deliver in practice.
“I’m excited to join dailypoint at such an important stage of growth,” said Daniela Karadzhova. “Hotels today need more than technology — they need strong partners who help them create measurable value from their guest data. I’m looking forward to working closely with our customers and supporting them in getting the most out of the dailypoint platform.”
“We’re very happy to welcome Daniela to the team,” said Dr. Michael Toedt, CEO of dailypoint. “Her international hospitality background, customer-focused mindset, and strong experience in account management make her a valuable addition to our Customer Success organization.”
Daniela’s appointment follows the recent addition of Mikael Fries as Head of Customer Success, making her the second senior reinforcement of the Customer Success team within six months. This continued investment reflects dailypoint’s strong growth and the increasing expectations of hotel partners worldwide.
As dailypoint continues to expand globally, strengthening Customer Success remains a key priority. The company is investing in scalable structures, stronger support frameworks, and experienced leadership to help hotels unlock the full potential of their guest data, technology ecosystems, and CRM & loyalty strategies.
