Duve Launches Advanced Email Marketing Capabilities to Foster Post-Stay Guest Experience for Hoteliers
Duve's Latest Release Enables Hoteliers to Deliver Personalized Post-Stay Email Communications to Help Maintain Strong Guest Relationships
Duve, the leading guest experience platform of 2023, has announced the launch of its latest advancement in guest experience management - Email Marketing Capabilities with Smart Segmentation and Scheduling. Designed to help hoteliers cultivate long-term relationships with guests before, during, and after their stay, this new tool represents a major enhancement to the guest experience offered by Duve. By allowing hotels to create tailored emails for each stage of the guest journey, Duve enables hoteliers to increase upsell revenues, strengthen relationships with guests, encourage positive reviews, and attract returning guests.
By combining Duve's Advanced Email Marketing Capabilities with data Duve collects throughout the guest journey, hoteliers can create a deeper, more personalized connection with their guests, and drive loyalty even after guests have checked out. With over thirty customizable filters available, including reservation statuses, loyalty club membership, booking sources, and agent referrals, hoteliers can tailor automated emails to specific guest profiles or reservation details. Additionally, customizable templates with dynamic parameters that draw from the hotel's Property Management System or data collected by Duve ensure that each email is personalized and relevant to the guest. This personalized approach leads to more meaningful connections with guests and ultimately drives repeat business.
David Mezuman, Chief Executive Officer at Duve, shared his thoughts on the latest launch: "Duve has successfully supported hoteliers in delivering exceptional guest experiences from pre-arrival through in-stay to checkout. We understand that nurturing these relationships doesn't stop once the guest checks out, and our latest advancement with email marketing capabilities is designed to help hoteliers continue to foster guest loyalty and enhance their brand reputation post-stay. This is just the beginning of many more capabilities to come, and we are thrilled to provide hoteliers with the tools they need to create more personalized and engaging guest experiences."
Duve invites hoteliers to take a tour of these new capabilities in their interactive demo, available here.