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Turn guest data into action with personalized offers, targeted communication, and automated workflows.
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Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
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Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Duve App
4.7 (689 REVIEWS)
Nicholas, Hasnaa, Zoltan + 80 more experts recommend Duve
Read RecommendationsRanked 1 (out of 94) in Hotel Guest Apps
Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldGet an AI powered branded guest app by Duve - ready in a week!
94% recommended by 685 hotels
Accor, Leonardo, The Set Collection & 682 others
Bell - AI powered product analyst
I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Duve is praised as a guest journey hub that speeds up pre-arrival, online check-in, and in-stay messaging while reducing front-desk workload and improving service recovery. Hotels say it helps centralize requests, personalize guest communications, and drive upsell revenue through room upgrades, late check-outs, and promoted amenities. The main drawbacks are PMS/Opera sync issues, limited reporting, and a need for more workflow, customization, and multilingual automation control.
Accor, Leonardo, The Set Collection & 682 others
Read their reviewsPartners say
Industry experts recommend Duve for its comprehensive suite of features that streamline operations and elevate guest experiences. Duve’s unique strengths lie in its ability to consolidate guest messaging, upselling, contactless check-in, and customization into one integrated platform. Additionally, its flexibility with third-party integrations and ability to adapt to rapidly changing hospitality needs make it a preferred choice. Critical feedback often highlights the occasional complexity in user setup.
Hasnaa, Zoltan, Marieke and 62 others
Read their recommendationsWhat Types of Hotels Duve is Popular For
Size
65 | X-Small (1-9 room)
218 | Small (10-49 room)
169 | Mid-Sized (50-99 room)
472 | Large (100-499 room)
96 | X-Large (500+ room)
Country
365 | Israel
127 | France
59 | United States
52 | United Kingdom
51 | Australia
32 | Spain
29 | Germany
24 | Greece
22 | Netherlands
21 | Mexico
21 | Italy
19 | Portugal
18 | Cyprus
14 | Belgium
12 | Canada
12 | Thailand
9 | Austria
9 | Switzerland
8 | Philippines
8 | India
7 | United Arab Emirates
6 | Japan
5 | Luxembourg
4 | Cayman Islands
4 | Finland
4 | Czech Republic
3 | Monaco
3 | Poland
3 | Morocco
3 | Malaysia
3 | Denmark
3 | Ireland
3 | Singapore
3 | Turks and Caicos Islands
2 | Romania
2 | Brazil
2 | Croatia
2 | Costa Rica
2 | Norway
2 | Indonesia
2 | Lithuania
2 | Fiji
2 | Saudi Arabia
2 | Bulgaria
2 | Turkey
1 | Zimbabwe
1 | Korea, South
1 | Honduras
1 | New Zealand
1 | El Salvador
1 | Malta
1 | Serbia
1 | Latvia
1 | South Africa
1 | Albania
1 | Virgin Islands, British
1 | Taiwan
Type
460 | Luxury Hotels
407 | Boutique Hotels
376 | City Center Hotels
355 | Resorts
317 | Branded Hotels
246 | Bed & Breakfast & Inns
245 | Vacation Rentals & Villas
198 | Airport/Conference Hotels
187 | Hostels
167 | Limited Service & Budget Hotels
146 | Extended Stay & Serviced Apartments
13 | Casinos
13 | RV Parks & Campgrounds
8 | Motels
Region
415 | Europe
376 | Middle East
92 | North America
54 | Oceania
44 | Asia Pacific
8 | Central America
6 | South America
5 | Africa
Category
767 | Guest Messaging Software
689 | Hotel Guest Apps
608 | Contactless Check-in
393 | Upselling Software
158 | Mobile Ordering & Room Service
3 | Hotel Keyless Entry Systems
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Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Duve Reviews Analyzed: 85
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Duve Expert Recommendations Analyzed: 49
Read expert recommendationsDescription provided by Duve
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Duve's Provided Description:
"With a built-in Guest App, guests can communicate with your staff in their native language, purchase upsells with the click-of-a-button, access information about hotel facilities and recommendations, as well as open room doors without the need for a physical keycard - all while navigating through a web-app that’s fully branded according to your company."
Capabilities
Upsell Rooms, Services, Experiences & More
Unlock Rooms with Integrated Mobile Key
Unlock Rooms with Integrated Mobile Key
Never worry about guests misplacing keys, or having to provide keys in person–digital keys can be provided from anywhere at any time. Once guests complete guest check-in they are automatically given a digital key for the dates of their stay. Saving both you and them time and effort.
Communicate with Your Team & Guests
Communicate with Your Team & Guests
Keep organized and communicate both internally and with guests in one centralized place. Send, track and manage all incoming communication across all channels from one hub–email, WhatApp, text and more. Easily keep track and view full conversation history so that nothing falls through the cracks and you can always provide guests the best possible service.
Enable Guests to Check-in Online
Access Without Downloading an App
Understand Your Guests' Needs
Features
Communication & Messaging
Content Management
Upselling
Request Management
Available Add-ons & Modules
Personalized Upselling
Upselling SoftwareGuest Communication
Guest Messaging SoftwareReview Collection & Optimization
Guest Survey SoftwareOnline Check-in
Contactless Check-inAccess Rooms with Ease
Hotel Keyless Entry SystemsRecommended by
Achievements
This vendor's trending score is rising, Duve App is the #1 most trending product in the Hotel Guest Apps category (out of 94) and the #30 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDuve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Duve Case Studies
Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival
Los Angeles (United States)
Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve
How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve
Mexico City (Mexico)
How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months
Denarau Island (Fiji)
How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools
Paris (France)
How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite
Vienna (Austria)
How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO
Las Vegas (United States)
How Duve helped increase guest satisfaction scores at Sofitel London St James
(United Kingdom)
How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests
Paralimni (Cyprus)
How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve
Rhein-Kreis Neuss (Germany)
Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve
Paris (France)
How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite
Paris (France)
How BeMate optimized their guest journey to increase online check-in rates by 30% within one month
Milan (Italy)
Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve
Paris (France)
How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI
Laverune (France)
Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority
Paris (France)
Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI
Berlin (Germany)
Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve
Picton (Canada)
Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era
Paris (France)
Astotel achieves 8x increase in opt-in email addresses collected with Duve
Paris (France)
How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI
Oostkamp (Belgium)
Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve
Kfar Giladi (Israel)
Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI
Tel Aviv (Israel)
How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications
Tel Aviv (Israel)
Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless
South Lake Tahoe (United States)
How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins
Fuengirola (Spain)
How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands
Cabourg (France)
How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish
Paris (France)
How IsRentals Remotely Manages 120 Vacation Rentals with Duve
Jerusalem (Israel)
Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate
Paris (France)
How Charles Hope Apartments Revamped Their Guest Engagement with Duve
Brentford (United Kingdom)
How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI
Funchal (Portugal)
How Your Host Helper Reached 625% ROI with Duve's Upselling Tools
Caen (France)
How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling
Lisbon (Portugal)
Doubling Online Check-In Rate: A Fattal & Duve Success Story
Tel Aviv (Israel)
How Duve Helped The Setai Hotel Completely Transform the Arrival Experience
Tel Aviv (Israel)
How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve
Tel Aviv (Israel)
References
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests"
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Featured Customers
More Products by Duve
Hotelier Rating
Looking for specific info?
Easy setup and strong support — sync issues hold it back
Director of Revenue from 500+ room Airport/Conference Hotel in melbourne (Australia)
Seamless guest pre-check-in — but implementation needs work
IT Manager from 500+ room Airport/Conference Hotel in Brisbane (Australia)
Guest communication that saves time — once you learn the setup
Sales, Reservations & Groups Manager from 200 to 499 room Hostel in Vienna (Austria)
Fast guest messaging that cuts calls — AI replies need context
Receptionist from 200 to 499 room Boutique in London (United Kingdom)
Seamless guest communication and upselling — with room for deeper analytics
EAM from 200 to 499 room Resort in Dubai (United Arab Emirates)
Great for guest messaging and upsells — but cancellations still get messages
Hotel Manager from 200 to 499 room Branded Hotel in Rooty Hill (Australia)
Automates communication efficiently — but navigation could be easier
Revenue Manager from 25-49 room Bed & Breakfast & Inn in Rio de Janeiro (Brazil)
Useful all-in-one support — but AI answers need work
Internet Marketing Manager from 500+ room Hostel in Ein Bokek (Israel)
Stronger guest communication and pre-arrival service — with more workflow flexibility needed
Room devision manager from 200 to 499 room Branded Hotel in Jerusalem (Israel)
Easy guest messaging — but login is a bit inconvenient
Front desk from 100 to 199 room Boutique in Athens (Greece)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Duve does a great job of centralizing and automating the guest journey, from pre-arrival communication and check-in to payments, guest information, and additional services. It helps reduce repetitive tasks for the team while making important information easily accessible to guests. The platform is also quite flexible and can be adapted to different properties and operational needs.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
What stands out is the combination of guest communication and operational tools in one platform. Duve allows us to automate many parts of the guest journey while still keeping the experience personalized. The ability to provide guests with a digital guest experience, including useful information, links, services, and requests, is particularly valuable for hospitality teams managing multiple properties.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would recommend taking the time to properly set up and customize the platform from the beginning. Once the automations, guest messages, and services are configured correctly, Duve can save a significant amount of time and make day-to-day operations much smoother. It is especially useful for properties looking to improve communication and reduce manual work.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Duve
10 months ago
Duve Raises $60M Series B to Personalize Guest Journeys
Duve
11 months ago
Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival
Duve
11 months ago
Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve
Duve
11 months ago
How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve
Duve
11 months ago
How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months
Duve
1 year ago
How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools
Duve
1 year ago
How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite
Duve
1 year ago
Duve Launches Next-Gen ‘Digital Menus & Mobile Ordering’ – A Game Changer in Self-Service Ordering for Hospitality
Duve
1 year ago
Duve Wins Best Guest App and Best Mobile Ordering Awards at 2025 Hotel Tech Awards
Duve
1 year ago
How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO
Duve
1 year ago
How Duve helped increase guest satisfaction scores at Sofitel London St James
Duve
2 years ago
How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests
Duve
2 years ago
Hotel Tech Report and Duve Launch 'The Ultimate Buyer’s Guide to Guest-Facing Apps for Hotels 2025’
Duve
2 years ago
How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve
Duve
2 years ago
Duve And Planet Partner To Ease Payment Processing For Hospitality Businesses Throughout The Guest Journey
Duve
2 years ago
Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve
Duve
2 years ago
How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite
Duve
2 years ago
How BeMate optimized their guest journey to increase online check-in rates by 30% within one month
Duve
2 years ago
Duve Introduces Automated Regulatory Reporting and Document Verification for Online Check-in
Duve
2 years ago
Duve Integrates Access Codes by TESA ASSA ABLOY for a Streamlined Check-in Experience
Duve
2 years ago
Duve and Booking.com Launch Direct Integration to Elevate Host-Guest Communications
Duve
2 years ago
Duve’s Online Check-in Selected As “Contactless Check-in Solution Of The Year” By TravelTech Breakthrough
Duve
2 years ago
Duve Launches Its Integration with SIHOT PMS
Duve
2 years ago
Duve Acquires Easyway, Pioneering a New Era in Hospitality AI-Driven Guest Experiences
Duve
2 years ago
Duve Awarded The Best Guest App of 2024 in HotelTechAwards
Duve
2 years ago
Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve
Duve
2 years ago
Leonardo Hotels Partners with Duve to Redefine Experiences Across Their Hotels in Europe
Duve
2 years ago
How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI
Duve
2 years ago
Duve Introduces DuveConnect to Empower Hosts and Hoteliers to Easily Exchange Data between Duve and Third-Party Systems
Duve
3 years ago
Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority
Duve
3 years ago
Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI
Duve
3 years ago
Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve
Duve
3 years ago
Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era
Duve
3 years ago
Astotel achieves 8x increase in opt-in email addresses collected with Duve
Duve
3 years ago
How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI
Duve
3 years ago
Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve
Duve
3 years ago
Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI
Duve
3 years ago
Duve’s Guest Experience Platform Integrates Onity Mobile Key Technology for Contactless Room Entry
Duve
3 years ago
Duve Sponsors Hotel Tech Report’s 2024 Buyer Guide for Guest Apps
Duve
3 years ago
Duve Unleashes Major Innovations in Guest Experience Platform to Help Hoteliers Stay Ahead the Summer Peak Season
Duve
3 years ago
Thaïs PMS and Duve Integrate to Help Hoteliers Improve Their Guest Experience Management
Duve
3 years ago
Duve Launches Advanced Email Marketing Capabilities to Foster Post-Stay Guest Experience for Hoteliers
Duve
3 years ago
Duve Guest Experience Management Platform Now Available on Oracle Cloud Marketplace
Duve
3 years ago
Revolutionizing Guest Experience, Duve Introduces AI into Hospitality with ‘DuveAI’
Duve
3 years ago
The Ultimate Guide to Guest Management
Duve
3 years ago
Duve Amongst the First SaaS Companies in Hospitality to Achieve ISO 27001 & ISO 27701 Certifications
Duve
3 years ago
Duve is Named The Best Guest Experience Platform in the 2023 HotelTechAwards
Duve
3 years ago
How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications
Duve
3 years ago
Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless
Duve
3 years ago
How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins
Duve
3 years ago
How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands
Duve
3 years ago
How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish
Duve
3 years ago
How IsRentals Remotely Manages 120 Vacation Rentals with Duve
Duve
3 years ago
Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate
Duve
3 years ago
How Charles Hope Apartments Revamped Their Guest Engagement with Duve
Duve
3 years ago
How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI
Duve
3 years ago
How Your Host Helper Reached 625% ROI with Duve's Upselling Tools
Duve
3 years ago
How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling
Duve
3 years ago
Doubling Online Check-In Rate: A Fattal & Duve Success Story
Duve
4 years ago
From Tel Aviv to Paris: Duve, the Hospitality Tech Company Announces Expansion into the French Market
Duve
4 years ago
How Duve Helped The Setai Hotel Completely Transform the Arrival Experience
Duve
4 years ago
How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve
Duve
4 years ago
Hospitality Tech Startup Duve Announces a $10M Funding Round
Duve
4 years ago
Duve Named Best Guest App & Best Contactless Check-in Finalist
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Duve has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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