east cosmos and Sly Berlin select MARA to strengthen digital guest communication and online reputation

east cosmos and sly Berlin select MARA to strengthen digital guest communication and online reputation

MARA is pleased to announce a new partnership with east cosmos and sly Berlin, two forward-thinking hospitality brands within the east hotel group. By implementing MARA’s AI-powered communication platform, both companies will enhance the efficiency, quality, and consistency of their guest communication across digital channels.

Elen Jakob, Cluster Director of Digital Operation, explains the decision:
“We chose MARA because its AI-powered platform allows us to manage our online reputation more efficiently and consistently, delivering faster, high-quality responses while strengthening our guest communication and digital presence.”

The collaboration reflects a shared commitment to digital transformation. As part of the east group, both brands focus on technology that:

• elevates the guest experience

• empowers teams and streamlines operations

• creates measurable impact from day one

• continuously evolves through data-driven insights

By integrating MARA, east cosmos and sly Berlin continue to expand their digital ecosystem with smart, scalable tools that support long-term performance and operational excellence.

Together, MARA, east cosmos, and sly Berlin are shaping a hospitality experience that is efficient, data-driven, and truly guest-focused.