east cosmos and Sly Berlin select MARA to strengthen digital guest communication and online reputation

Enhancing guest experience and online reputation with AI-powered technology.

December 09, 2025

Mannheim, Germany /December 09, 2025/ Hotel Tech Report Newswire / - https://www.linkedin.com/posts/marasolutions_were-excited-to-welcome-east-cosmos-and-activity-7404059804853460992-ju0C?utm_source=share&utm_medium=member_desktop&rcm=ACoAABZlgZ0BpZYCguKfYlf-k8ibbeiclhlseM8

east cosmos and sly Berlin select MARA to strengthen digital guest communication and online reputation

MARA is pleased to announce a new partnership with east cosmos and sly Berlin, two forward-thinking hospitality brands within the east hotel group. By implementing MARA’s AI-powered communication platform, both companies will enhance the efficiency, quality, and consistency of their guest communication across digital channels.

Elen Jakob, Cluster Director of Digital Operation, explains the decision:
“We chose MARA because its AI-powered platform allows us to manage our online reputation more efficiently and consistently, delivering faster, high-quality responses while strengthening our guest communication and digital presence.”

The collaboration reflects a shared commitment to digital transformation. As part of the east group, both brands focus on technology that:

elevates the guest experience
empowers teams and streamlines operations
creates measurable impact from day one
continuously evolves through data-driven insights

By integrating MARA, east cosmos and sly Berlin continue to expand their digital ecosystem with smart, scalable tools that support long-term performance and operational excellence.

Together, MARA, east cosmos, and sly Berlin are shaping a hospitality experience that is efficient, data-driven, and truly guest-focused.

About MARA Solutions

MARA is the AI-powered review assistant built for modern, independent hotels and hotel groups. It delivers the most personal and brand-aligned AI responses—automatically adapting to your hotel’s tone and learning how to handle recurring topics like a human would. Unlike clunky legacy systems, MARA is fast, intuitive, and built for teams who value time and guest connection. Its built-in AI analytics engine doesn't just show data—it tells you exactly what to improve to boost ratings and guest satisfaction.