east cosmos and Sly Berlin select MARA to strengthen digital guest communication and online reputation
Enhancing guest experience and online reputation with AI-powered technology.
east cosmos and sly Berlin select MARA to strengthen digital guest communication and online reputation
MARA is pleased to announce a new partnership with east cosmos and sly Berlin, two forward-thinking hospitality brands within the east hotel group. By implementing MARA’s AI-powered communication platform, both companies will enhance the efficiency, quality, and consistency of their guest communication across digital channels.
Elen Jakob, Cluster Director of Digital Operation, explains the decision:
“We chose MARA because its AI-powered platform allows us to manage our online reputation more efficiently and consistently, delivering faster, high-quality responses while strengthening our guest communication and digital presence.”
The collaboration reflects a shared commitment to digital transformation. As part of the east group, both brands focus on technology that:
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elevates the guest experience
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empowers teams and streamlines operations
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creates measurable impact from day one
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continuously evolves through data-driven insights
By integrating MARA, east cosmos and sly Berlin continue to expand their digital ecosystem with smart, scalable tools that support long-term performance and operational excellence.
Together, MARA, east cosmos, and sly Berlin are shaping a hospitality experience that is efficient, data-driven, and truly guest-focused.
