eviivo helps operators reach guests faster with 5x higher open rates, via SMS and WhatsApp
Hospitality businesses—from hotels, rentals, to alternative accommodations—can manage real-time guest conversations across WhatsApp, SMS, and email in one AI-powered inbox.
eviivo, the leading all-in-one property management system (PMS), has launched a full integration of WhatsApp and SMS messaging into its AI-powered Guest Manager. This enhancement enables property managers in hotels, short-term rentals, serviced apartments, and other alternative accommodations to engage guests more effectively on their preferred platform.
Integrated directly into Guest Manager’s unified Conversations inbox, the feature allows hoteliers and operators to manage and automate two-way WhatsApp and SMS communications alongside emails, guest messages received via OTA platforms, AI-powered chatbot interactions, and more— in one place.
Operators can easily connect with guests on the channels they’re most likely to see and respond from.
Text messages boast a 98% open rate—nearly five times higher than email—and over 80% of people check notifications within five minutes. WhatsApp and SMS stand out as the fastest, most effective ways to reach guests.
With guests inundated by emails and app notifications, reaching them through WhatsApp and SMS also cuts through the noise, making it easier for operators to deliver important pre-arrival information or urgent updates in real time.
Pilot users have reported time and cost savings from this integration, as it eliminates the need for separate WhatsApp and SMS messaging tools.
Jeff Cannon, owner of Blue Palmetto Hotel in South Carolina, U.S, said, “We’re loving the new SMS feature. Since Expedia doesn’t allow direct emails to guests, we use SMS all the time to reach out and stay in touch. It’s made a big difference."
Ross Edwards, Manager of TLC Stay, a property management company with 27 properties throughout the North West of England, said, “eviivo’s integrated WhatsApp and SMS messaging is a brilliant, time-saving solution. It's already saving us on messaging costs, but will help eliminate the need for two extra third-party systems we have been using, potentially saving us around £300 each month. And it reassures us that we’re getting important messages to guests, because they don't go into junk folders or get overlooked like emails.”
During an exchange with a guest, operators may easily switch channels within the same conversation to suit the guest’s preferences, for example, switch to WhatsApp, having first engaged via a chatbot or via an OTA API.
Other pilot users say the integration has made it easier to deliver a better guest experience by communicating on platforms their guests prefer.
Michele Fitzpatrick, CEO of eviivo, commented: “The integration of WhatsApp and SMS into our messaging suite, meets a clear and urgent need, helping hoteliers and hosts connect with guests on the platforms they actually use. We’re proud to be the first to offer a truly unified, messaging solution across email, OTAs, direct booking, SMS, and WhatsApp, all in one place, using local numbers, and with 24/7 availability thanks to our AI-powered capabilities. It's about giving operators the essentials that directly impact guest satisfaction and experience while making team communication simple and scalable across every property they manage.”
