Hotel Metropole Monte-Carlo Partners with INTELITY to Deliver Mobile-First Guest Experience

The Forbes Travel Guide star-award property will provide guests with personalized, contactless service through an INTELITY-powered mobile app

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INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Hotel Metropole Monte-Carlo in Monaco. The renowned Mediterranean property will deliver contactless service for guests through a branded mobile app with robust capabilities including mobile check-in, that adds another layer of convenience and safety for guests and team members.

Built on land once owned by Pope Leon XIII, the Hotel Metropole Monte-Carlo debuted in 1886 and offers 125 rooms and suites. The Belle Époque palace embodies the old-world glamour and modern allure of Monte-Carlo and combines an elegant heritage with Mediterranean freshness. Renowned for impeccable service, the hotel’s new app will enable guests the ability to tailor their experience before, during, and after their stay. The app will allow guests to check in before they arrive, enabling a more modern arrival experience for both the guest and hotel team members. 

“At Hotel Metropole Monte-Carlo, we’ve long prided ourselves on delivering a thoroughly luxurious, exceptional standard of service, but implementing the INTELITY platform will allow us to raise the bar even higher,” said Serge Ethuin, General Manager at Hotel Metropole Monte-Carlo. “Between the self-service technology and convenience it provides to guests and the operational automation it offers team members, we’ll be able to exceed expectations and elevate the guest experience in a new way.”

Using the mobile app, guests will have access to an array of digital amenities and services throughout their stay. They’ll be able to find hotel and amenity information, make dining, spa, and activity reservations, order food, schedule touchless deliveries, communicate with hotel team members, and more–further elevating the entire guest experience. 

“We couldn’t be more excited to partner with Hotel Metropole Monte-Carlo,” said Benjamin Keller, INTELITY SVP of Sales. “This glamourous property is known for their innovative and personalized service and has so much to offer guests. Now travelers will be able to access it all in just a few taps thanks to the INTELITY app. That’s exactly the kind of modern, contactless experience guests are coming to expect in 2021.”

In addition to receiving a four-star rating from the prestigious Forbes Travel Guide, the property is also a member of the Leading Hotels of the World collection of luxury hotels and resorts. In tandem with Leading Hotels’ Healthy Stays commitment to provide enhanced cleanliness standards and protocols for more than 400 worldwide members, the mobile app developed by INTELITY will enable Hotel Metropole to continue to deliver the highest standards for guests.



INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one fully integrated hospitality platform. Built for the hotel, casino, and luxury residential markets, INTELITY has been named the “Official Mobile and In-Room Technology Provider” by the distinguished Forbes Travel Guide for five consecutive years and is in use at boutique properties, casino-resorts, and global hotel brands, including Marriott, Fairmont, Hard Rock, and more.