Hoteza and Peninsula Hotels Redefine the Guest Journey with a Custom-Made In-Room Tablet Solution
Elevating the Guest Journey
Hoteza, a leading technology solutions provider in the hospitality industry, has partnered with The Hongkong and Shanghai Hotels Limited, owner and operator of luxury hotels under The Peninsula brand, to revolutionize the guest experience through a tailored in-room tablet solution. The collaboration has resulted in a seamless and bespoke digital experience that elevates the guest journey to unprecedented levels.
The Peninsula Hotels set the benchmark for exceptional hospitality and service, and while the company has a heritage of over 157 years, they have always been committed to innovation. The collaboration with Hoteza began with The Peninsula Istanbul and The Peninsula London projects, which opened in February and September 2023 respectively. Both partners were committed to the same goal of enhancing the guest experience through an innovative technology solution. Hoteza rose to the occasion by providing a custom application for tablets, offering a wide array of functions including room control, TV and audio system control, guest e-book, room service ordering, housekeeping service ordering, messaging and notification systems, and other interactive features.
This unique experience is showcased in the guestrooms, where traditional switches and keypads have been replaced by sleek interactive bedside panels. Through this solution, guests can control almost everything in the room - from lighting and TV, air conditioning and curtains, to the audio system and more.
"We are proud to collaborate with The Hongkong and Shanghai Hotels on this groundbreaking project," said Hoteza CEO Nikolay Beloshitsky. "By leveraging our expertise in hospitality technology, we have crafted a tailored in-room tablet solution that offers Peninsula guests the utmost convenience. This partnership showcases our commitment to providing cutting-edge solutions that exceed guest expectations."
Hoteza also implemented an HSIA (High-Speed Internet Access) solution that enables flexible distribution of the Internet bandwidth among all users and offers authorization for Internet access based on the guest name, SMS codes, or passcode. The integration prowess of Hoteza extended to various other hotel systems, including Shiji PMS, the HotSOS task management system from Amadeus, and GRMS based on HSH’s own architecture.
"With our commitment to unparalleled luxury and exceptional service, we were seeking a partner who could bring our vision to life," said Michael Garcia, Group General Manager Technology. "The collaboration with Hoteza has allowed us to transform the guest experience, delivering a range of bespoke features and convenient services to achieve all the objectives of the project, and more.”
The implementation of Hoteza’s tailor-made, in-room tablet solution has yielded exceptional outcomes for The Peninsula Istanbul and The Peninsula London. In-room dining and service orders have increased guest convenience and made it possible to reduce the number of calls to the front desk. Additionally, the centralized content management system enables guests to access relevant information, effortlessly enhances overall guest satisfaction.
This collaboration between Hoteza and The Hongkong and Shanghai Hotels exemplifies the transformative power of customized technology solutions in the hospitality industry. By combining their expertise and dedication to excellence, together they have redefined the guest journey, setting a new standard for luxury and innovation in the industry.
About The Hongkong and Shanghai Hotels, Limited
Incorporated in 1866 and listed on The Stock Exchange of Hong Kong (00045), HSH is the holding company of a Group which is engaged in the ownership, development and management of prestigious hotel, commercial and residential properties in key locations in Asia, the United States and Europe, as well as the provision of tourism and leisure, club management and other services. The Peninsula Hotels portfolio comprises The Peninsula Hong Kong, The Peninsula Shanghai, The Peninsula Beijing, The Peninsula Tokyo, The Peninsula New York, The Peninsula Chicago, The Peninsula Beverly Hills, The Peninsula London, The Peninsula Paris, The Peninsula Istanbul, The Peninsula Bangkok, and The Peninsula Manila. The property portfolio of the Group includes The Repulse Bay Complex, The Peak Tower and St. John’s Building in Hong Kong; The Landmark in Ho Chi Minh City, Vietnam; and 21 Avenue Kléber in Paris, France. The clubs and services portfolio of the Group includes The Peak Tram in Hong Kong; Quail Lodge & Golf Club in Carmel, California; Peninsula Clubs and Consultancy Services, Peninsula Merchandising, and Tai Pan Laundry in Hong Kong.