Hoteza HSIA

4.8 (23 REVIEWS)

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Alessandra, Hersche;, Irina + 4 more experts recommend Hoteza

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Solves the problem of congested Internet channels by evenly distributing the available speed.

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Hoteza Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hospitality Wi-Fi Solutions for Mid-sized Hotels
#1 of 1
Best Hospitality Wi-Fi Solutions for Enterprise Hotels
#1 of 1
Best Hospitality Wi-Fi Solutions for Luxury Hotels
#1 of 1

Hoteza Hospitality Wi-Fi Solutions Rankings

By size
Best Hospitality Wi-Fi Solutions for Mid-sized Hotels 97% recommended by 12 Mid-sized hotels
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to the captive portal for Wi-Fi authorization and a centralized system for updates and monitoring. That setup gives IT a single place to manage guest access and keep the network in view.
Best Hospitality Wi-Fi Solutions for Enterprise Hotels 100% recommended by 7 Enterprise hotels
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among X Large on HotelTechReport because hoteliers point to QR code authorization at reception, then guests can install the app. That makes first access quick for staff to explain and for guests to start using on property.
By type
Best Hospitality Wi-Fi Solutions for Resorts 98% recommended by 5 Resorts hotels
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among Resort on HotelTechReport, with hoteliers pointing to QR code install after internet authorization at reception for a cleaner guest start.
Best Hospitality Wi-Fi Solutions for City Center Hotels 100% recommended by 9 City Center Hotels hotels
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among city-center hotels on HotelTechReport, with hoteliers pointing to the phone and TV guest app that puts hotel info, billing, online shopping, and direct messaging to reception in one place.
Best Hospitality Wi-Fi Solutions for Branded Hotels 100% recommended by 7 Branded Hotels hotels
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among branded hotels on HotelTechReport, with WiFi authorization that works with PMS Oracle Suite 8 and supports personalized service. Hoteliers also mention the installation support.
Best Hospitality Wi-Fi Solutions for Boutique Hotels 99% recommended by 9 Boutique Hotels hotels
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among boutique properties on HotelTechReport, with hoteliers pointing to HSIA and WiFi authorisation that work with PMS Oracle Suite 8 and give personalised service.
Best Hospitality Wi-Fi Solutions for Bed & Breakfast & Inns 98% recommended by 6 Bed & Breakfast & Inns hotels
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among Bed-N-Breakfast on HotelTechReport, with reviewers calling out reliable Wi‑Fi, strong internet speed, and sufficient bandwidth for guest streaming. They also note the captive portal for Wi‑Fi authorization and centralized system for updates and monitoring.
Best Hospitality Wi-Fi Solutions for Airport/Conference Hotels 95% recommended by 8 Airport/Conference Hotels hotels
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among conference hotels on HotelTechReport, with hoteliers pointing to the guest services software package and "practically no failures and problems" during daily use.
Best Hospitality Wi-Fi Solutions for Luxury Hotels 93% recommended by 9 Luxury Hotels hotels
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among luxury hotels on HotelTechReport for its captive portal for Wi-Fi authorization and centralized updates and monitoring. Hoteliers like that IT teams can manage guest access and keep an eye on the system from one place.
By region
Best Hospitality Wi-Fi Solutions for hotels in Asia Pacific 97% recommended by 6 hotels in Asia Pacific
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among Asia Pacific on HotelTechReport because hoteliers point to QR code app sign-up after internet authorization at reception and Hoteza TV, HSIA, and Mobile App in one platform.
Best Hospitality Wi-Fi Solutions for hotels in Europe 98% recommended by 13 hotels in Europe
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among Europe on HotelTechReport, with hoteliers pointing to its captive portal for Wi-Fi authorization and centralized updates and monitoring. That setup keeps IT teams on one system instead of chasing guest access across properties.
By country
Best Hospitality Wi-Fi Solutions for hotels in Russian Federation 100% recommended by 8 hotels in Russian Federation
#1 of 1
Hoteza is a top Hospitality Wi-Fi Solutions pick among Russian Federation on HotelTechReport, with hoteliers pointing to the captive portal for Wi-Fi authorization and Oracle Suite 8 fit that lets staff give personalized service.

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What is Hoteza?

Founded in 2013 | Headquarters in Larnaca (Cyprus) | 70 employees
Hoteza HSIA is a High-Speed Internet Access (HSIA) software solution designed for the hospitality industry. It allows hotels to provide secure, high-speed internet access to their guests effortlessly. The system is user-friendly; guests only need to enter their room number or phone number to connect to the internet. Hoteza HSIA alleviates many operational burdens, reducing staff costs through automatic device setup and efficient technical support services. The Fair Connection Policy ensures that every user gets the maximum bandwidth available, as the connection is dynamically balanced according to current load and tariff conditions. This leads to happier guests and positive feedback, elevating the overall guest experience.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Hoteza products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Hoteza

FAQs

Capabilities

Managed secure internet

Features

Login Portal

4/5 features

User Management

4/5 features

Networking

4/5 features

Performance Monitoring

4/5 features

Support

4/5 features

Hoteza Reviews Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hoteza HSIA is the #1 most trending product in the Hospitality Wi-Fi Solutions category (out of 48) and the #21 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Hoteza has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Hoteza Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hoteza Average Hoteza

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2

Success Stories

1

References

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Featured Customers

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Hoteza Reviews

Hotelier Rating

Excellent
21
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Mid-Sized (5)
  • Large (10)
  • X-Large (7)

Country

  • Russian Federation
    Russian Federation
    (8)
  • Cyprus
    Cyprus
    (3)
  • Uzbekistan
    Uzbekistan
    (3)
  • Armenia
    Armenia
    (2)
  • Kyrgyzstan
    Kyrgyzstan
    (1)
  • Hungary
    Hungary
    (1)
  • Kenya
    Kenya
    (1)
  • Tanzania
    Tanzania
    (1)
  • Turkey
    Turkey
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Greece
    Greece
    (1)

Region

  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
    (6)
  • Middle East
    Middle East
    (2)
  • Africa
    Africa
    (2)
10

Professional and Collaborative Team.

Engineer from 75-99 room Bed & Breakfast & Inn in Yerevan (Armenia)

Verified
4 days ago
I would like to point out that this is a friendly and professional team that is fully prepared to help solve such problems as: 1. Centralized control of a hotel room from a TV or guest's mobile phone. 2. Convenient and intuitive interface for guests. 3. Reduced workload for hotel staff. 4. Significant increase in the number of users of vari...
Country Armenia
Engineer
Mid-Sized Hotel
Alena from Hoteza replied
Thank you for your fantastic feedback! We’re delighted to hear that our team’s collaboration, flexibility, and centralized solutions have supported both guest experience and staff efficiency at your property. Your trust in our ability to integrate and customize is genuinely appreciated. Thank you for being so confident. We look forward to continuing our work together!
10

Perfect

GM from 100 to 199 room Bed & Breakfast & Inn in St. Petersburg (Russian Federation)

Verified
9 months ago
Easy to use and understand,very helpful for our hotel! Very helpful customer support and useful webinars with some news or new implementations!
Country Russian Federation
GM
Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Great digital services to enhance the guest satisfaction

Assistant F&B Manager from 500+ room in Parga (Greece)

Verified
9 months ago
The most convenient functionalities that it offers are the hotel information which is provided on all the Guest room's tv's.
Country Greece
Assistant F&B Manager
X-Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
9

Your Hospitality TV system offers seamless entertainment streaming, good resolution, and clear hotel information. Your Hospitality Wi-Fi Solutions provide reliable Wi-Fi, strong internet speed, and sufficient bandwidth for guest streaming.

IT Assistant from 100 to 199 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)

Verified
9 months ago
I liked most the seamless streaming on the Hospitality TV and the reliable speed and bandwidth from the Hospitality Wi-Fi Solutions, which consistently supported guest needs.
Country United Arab Emirates
IT Assistant
Large Hotel
Yerdaulet from Hoteza replied
Thank you for the detailed feedback — this is exactly the kind of input that helps us improve. Both requests are already available in the current portal: engineers can be assigned a role that's limited to whitelisting devices only, without broader access, and the monthly subscriber list can be exported as a single file for marketing use. Happy to walk your team through the setup — feel free to reach out to your account manager.
10

business premium hotel

General manager from 75-99 room Bed & Breakfast & Inn in Yerevan (Armenia)

Verified
9 months ago
food and drink menus and photos immediately with prices. Make a photo slide possible. Review the possibility of VAT in this region for accurate price information in the menu
Country Armenia
General manager
Mid-Sized Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Highly recommend for every property

Cluster IT Manager from 100 to 199 room Boutique in St. Petersburg (Russian Federation)

Verified
9 months ago
- Looks amazing right out of the box. - Easily customizable to suit any hotel needs. - User-friendly admin panel. - Fast and high-quality support.
Country Russian Federation
Cluster IT Manager
Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Hoteza conveniences

Директор IT from 500+ room Boutique in St. Petersburg (Russian Federation)

Verified
9 months ago
What I like most is their interest in development and excellent user support. Collaboration with Hoteza has brought us automation and ease of operation in our hotel.
Country Russian Federation
Директор IT
X-Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

It is a comfortable experience

Guest experience manager from 500+ room Branded Hotel in Moscow (Russian Federation)

Verified
9 months ago
Everything. Incredibly comfortable. Easy to access, easy to use, easy to understand the details for both employees and the guests.
Country Russian Federation
Guest experience manager
X-Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Excellent work with tv and internet

Room division manager from 500+ room City Center Hotel in Moscow (Russian Federation)

Verified
9 months ago
Constantly work with properly functional without glitches. Great support team with quick operational care. Very comfortable for work using and etc.
Country Russian Federation
Room division manager
X-Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
10

Very GOOD system

IT Manager from 500+ room Boutique in Moscow (Russian Federation)

Verified
9 months ago
We've been using the system since 2018. We love everything. It works reliably. Support is excellent. We're looking forward to new features.
Country Russian Federation
IT Manager
X-Large Hotel
Daria from Hoteza replied
Thank you for your thoughtful feedback. We’re glad to hear that our solutions meet your expectations in terms of flexibility and usability. We look forward to continuing our collaboration!
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Hoteza products are very user-friendly from a guest’s perspective and have been thoughtfully designed with the actual hotel guest experience in mind. The interface is intuitive, simple to navigate, and does not require guests to spend time figuring out how the system works. This is particularly important in a hotel environment, where guests expect technology to be straightforward and immediately accessible. From a hotel operator’s perspective, Hoteza also helps reduce many of the common complaints and negative feedback associated with in-room technology. When guests can easily access hotel information, services, dining options, promotions, entertainment, and other facilities directly from the TV, it creates a much more convenient and engaging experience. The system effectively turns the television into an information and service platform rather than just a conventional TV. From an engineer’s perspective, I find Hoteza equally impressive. Once the system has been properly configured and commissioned, it operates reliably without unnecessary glitches or frequent intervention. The configuration and management options are well structured, making it relatively easy for the technical team to maintain the system and make changes when required. Another positive aspect is the overall thought that has gone into both the functionality and usability of the products. The system provides a good balance between technical capability and simplicity, which is often difficult to achieve in hospitality technology. Overall, Hoteza is a well-designed and reliable hospitality technology platform that benefits both hotel guests and the hotel’s technical and operational teams. Its ease of use, stability, and thoughtful design make it a solution I would confidently recommend for hotels looking to improve their digital guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

What differentiates Hoteza from many competing products is the combination of competitive pricing, modern technology, flexibility, and strong after-sales support. In my experience, it offers a very good balance between the features and capabilities of the platform and the overall investment required by a hotel. Hoteza is based on current hospitality technology and continues to provide modern solutions that meet the changing expectations of hotel guests. The platform is not limited to simply providing information on the TV; it can be developed into a comprehensive digital guest engagement platform, allowing hotels to provide information, promote their facilities and services, support in-room dining, and integrate various guest-facing services. Another significant advantage is the high degree of customisation available. Hotels can adapt the interface, content, services, and overall guest experience to suit their own brand and operational requirements. This flexibility is particularly important because every hotel has different requirements, and a rigid, one-size-fits-all solution can be difficult to implement effectively. The after-sales support is also a major differentiating factor. Technical support and cooperation from the Hoteza team have been very good, particularly when dealing with project-specific requirements or integrations. Having responsive support from the technology provider is extremely important in the hospitality industry, where systems need to remain operational and reliable. Overall, I would say Hoteza stands out because it provides modern technology at a competitive price, combined with extensive customisation possibilities and strong technical and after-sales support. This combination makes it a very competitive solution compared with other hospitality IPTV and guest engagement platforms.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice to a hotelier considering Hoteza would be not to make the decision based purely on the lowest initial price. In a hotel environment, the cheapest solution is not necessarily the most cost-effective solution in the long term. The technology should be evaluated based on the overall value it provides to both the hotel and its guests. I would recommend looking carefully at the technology behind the product and whether it is capable of supporting the hotel’s future requirements. A modern and scalable platform is important because guest expectations and hotel technology are constantly evolving. User-friendliness should also be a major consideration. The system needs to be simple and intuitive for guests to use without requiring instructions or assistance from hotel staff. A complicated interface can quickly result in poor guest experiences and negative feedback. Another important factor is the quality of after-sales and technical support. Even a good technology solution can become a problem if adequate support is not available when it is needed. Hoteliers should therefore consider the responsiveness and technical capability of the supplier, not just the equipment and software being purchased. Finally, I would strongly recommend evaluating the level of customisation and integration that the solution offers. Every hotel has its own brand, services, operational procedures, and future plans, so the ability to customise the platform and integrate it with other hotel systems can provide significant long-term value. In short, look beyond the initial price and consider technology, guest experience, reliability, support, flexibility, and long-term value.

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Recommended by
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Hersche; Karunaratne CTO @ Cine Digital (Pvt) Ltd
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Christos Bandis Managing Director @ Powertech electronics
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Varvara Efthymiou null @ null
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Verified Support

Hoteza has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

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Recommended

95%

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