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Hoteza HSIA
4.8 (26 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hersche;, Alessandra, Irina + 4 more experts recommend Hoteza
Read Recommendations
Hoteza HSIA
Ranked 1 (out of 48) in Hospitality Wi-Fi Solutions
More than Wi-Fi: a smarter way to connect, manage and engage
95% recommended by 99 hotels
Peninsula, Wyndham, Radisson & 96 others
Bell - AI powered product analyst
I analyzed all of Hoteza’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hospitality Wi-Fi Solutions is praised for delivering stable, fast guest internet with easy connection and smooth migration, helping hotels reduce connectivity complaints and keep operations running reliably. Reviewers also value the responsive support, dependable back-office management, and strong portal/TV integration, while some want tighter portal permissions, better marketing exports, and expanded in-room upsell features.
Peninsula, Wyndham, Radisson & 96 others
Read their reviewsWhat Types of Hotels Hoteza is Popular For
Size
15 | Small (10-49 room)
23 | Mid-Sized (50-99 room)
53 | Large (100-499 room)
14 | X-Large (500+ room)
Country
16 | Cyprus
14 | Russian Federation
12 | Croatia
8 | United Arab Emirates
7 | Greece
6 | Armenia
6 | Kazakhstan
5 | Slovenia
4 | Turkey
4 | Uzbekistan
3 | Vietnam
3 | Montenegro
2 | Netherlands
2 | United Kingdom
2 | Slovakia
1 | Spain
1 | Italy
1 | United States
1 | Jordan
1 | Indonesia
1 | Tanzania
1 | Chile
1 | Kyrgyzstan
1 | Kenya
1 | Georgia
1 | Seychelles
Type
52 | Boutique Hotels
52 | Luxury Hotels
40 | City Center Hotels
35 | Resorts
32 | Airport/Conference Hotels
31 | Branded Hotels
23 | Bed & Breakfast & Inns
16 | Limited Service & Budget Hotels
8 | Extended Stay & Serviced Apartments
4 | Hostels
2 | Motels
2 | RV Parks & Campgrounds
1 | Casinos
Region
65 | Europe
21 | Asia Pacific
14 | Middle East
3 | Africa
1 | North America
1 | South America
Category
90 | Hospitality TV
54 | Hotel Guest Apps
26 | Hospitality Wi-Fi Solutions
23 | In-Room Hotel Tablets
2 | Contactless Check-in
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What is Hoteza?
Founded in 2013 | Headquarters in Larnaca (Cyprus) | 70 employees
Hoteza HSIA is a cloud-managed high-speed internet access platform for hotels, resorts, and hotel groups. It lets properties control guest Wi‑Fi access, bandwidth, and the login experience from a central CMS. Guests can connect through a branded captive portal using PMS details, SMS, email, vouchers, credentials, conference access, or one-click free Wi‑Fi. It supports loyalty tiers and helps hotels deliver secure, flexible, and personalized internet access while fitting into existing property and guest management workflows.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hoteza products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hoteza Reviews Analyzed: 7
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hoteza Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hoteza
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hoteza's Provided Description:
"Hoteza HSIA is a cloud-managed High-Speed Internet Access platform for hotels, resorts, and hotel groups: controlling how guests connect, what bandwidth they get, and what they see at login, all from a central CMS. Guests authenticate through a branded captive portal via PMS (room number and last name), SMS, email, voucher, login credentials, conference access, or one-click free Wi-Fi, with loyalty-tier support."
FAQs
Capabilities
Managed secure internet
Managed secure internet
Your guests will be happy because all they need to do to get a quality Internet connection is to simply enter their room number or phone number. Every user gets the maximum bandwidth available thanks to the Fair Connection Policy. The connection is dynamically balanced according to current load and tariff conditions.
Features
Login Portal
4/5 features
User Management
4/5 features
Networking
4/5 features
Performance Monitoring
4/5 features
Support
4/5 features
Bandwidth
4/5 features
TV & Entertainment
4/5 features
Other
0/1 features
Hoteza Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Hoteza HSIA is the #1 most trending product in the Hospitality Wi-Fi Solutions category (out of 48) and the #15 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHoteza has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hoteza Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since 1925, the Esplanade Zagreb Hotel has been renowned for its innovation in hospitality. We continue to build on this tradition with our partners from Hoteza. Our vision combines with their knowledge in order to create high-tech services tailored to our guests’ needs."
Ivica Max Krizmanić
General Manager @
Esplanade Zagreb Hotel
Featured Customers
Hoteza doesn’t have any featured customers available
More Products by Hoteza
Hotelier Rating
Looking for specific info?
10
Orion Hotel Bishkek. 3 years of improvements with Hoteza.
IT manager from 75-99 room Boutique in Bishkek (Kyrgyzstan)
Verified
5 days ago
Our hotel has tried a lot of solutions and at the end we have chosen Hoteza TV, Hoteza HSIA, and Mobile App. All guests are happy with the Hoteza solutions. All guests are happy with the Hoteza solutions. The most important part for us was Capex and Opex that Hoteza offers, and how you can pick what you need on the platform.
Kyrgyzstan
Kyrgyzstan
IT manager
Mid-Sized Hotel
10
Clear, easy to use, and great support
IT Manager from 200 to 499 room Airport/Conference Hotel in Almaty (Kazakhstan)
Verified
11 days ago
It’s convenient for both us and our guests—everything is very clear and easy to use. Technical support responds immediately to all questions.
Kazakhstan
Kazakhstan
IT Manager
Large Hotel
10
Modern GUI with detailed reports and easy management
IT Manager from 200 to 499 room Branded Hotel in Oroklini (Cyprus)
Verified
12 days ago
Modern GUI.
Very easy to manage.
Full of details and reports.
The information provided in details and helpful Navigation menus.
Cyprus
Cyprus
IT Manager
Large Hotel
9
Reliable Wi-Fi and helpful support with no real downsides
Practical Facilitator for Hospitality Technology & Innovation from 25-49 room Boutique in Leeuwarden (Netherlands)
Verified
17 days ago
The customer support are always super helpful and friendly, not to mention quick! When migrating the HSIA 2, the onboarding was very thoroughly and the platform was also very user-friendly so it was easy to navigate around it. Guests have had no complaints regarding their connection or speed. It's also very easy for them to connect with the...
Netherlands
Netherlands
Practical Facilitator for Hospitality Technology & Innovation
Small Hotel
10
Smooth HSIA 2.0 migration — too early to judge more
IT Director from 100 to 199 room City Center Hotel in Yerevan (Armenia)
Verified
17 days ago
The migration to HSIA 2.0 was completed smoothly and quickly, with minimal disruption, ensuring a seamless transition and stable operations.
Armenia
Armenia
IT Director
Large Hotel
10
Professional and Collaborative Team.
Engineer from 75-99 room Bed & Breakfast & Inn in Yerevan (Armenia)
Verified
24 days ago
I would like to point out that this is a friendly and professional team that is fully prepared to help solve such problems as: 1. Centralized control of a hotel room from a TV or guest's mobile phone. 2. Convenient and intuitive interface for guests. 3. Reduced workload for hotel staff. 4. Significant increase in the number of users of vari...
Armenia
Armenia
Engineer
Mid-Sized Hotel
10
Perfect
GM from 100 to 199 room Bed & Breakfast & Inn in St. Petersburg (Russian Federation)
Verified
10 months ago
Easy to use and understand,very helpful for our hotel!
Very helpful customer support and useful webinars with some news or new implementations!
Russian Federation
Russian Federation
GM
Large Hotel
10
Great digital services to enhance the guest satisfaction
Assistant F&B Manager from 500+ room in Parga (Greece)
Verified
10 months ago
The most convenient functionalities that it offers are the hotel information which is provided on all the Guest room's tv's.
Greece
Greece
Assistant F&B Manager
X-Large Hotel
9
Your Hospitality TV system offers seamless entertainment streaming, good resolution, and clear hotel information. Your Hospitality Wi-Fi Solutions provide reliable Wi-Fi, strong internet speed, and sufficient bandwidth for guest streaming.
IT Assistant from 100 to 199 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)
Verified
10 months ago
I liked most the seamless streaming on the Hospitality TV and the reliable speed and bandwidth from the Hospitality Wi-Fi Solutions, which consistently supported guest needs.
United Arab Emirates
United Arab Emirates
IT Assistant
Large Hotel
10
business premium hotel
General manager from 75-99 room Bed & Breakfast & Inn in Yerevan (Armenia)
Verified
10 months ago
food and drink menus and photos immediately with prices. Make a photo slide possible. Review the possibility of VAT in this region for accurate price information in the menu
Armenia
Armenia
General manager
Mid-Sized Hotel
- 1
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hoteza products are very user-friendly from a guest’s perspective and have been thoughtfully designed with the actual hotel guest experience in mind. The interface is intuitive, simple to navigate, and does not require guests to spend time figuring out how the system works. This is particularly important in a hotel environment, where guests expect technology to be straightforward and immediately accessible. From a hotel operator’s perspective, Hoteza also helps reduce many of the common complaints and negative feedback associated with in-room technology. When guests can easily access hotel information, services, dining options, promotions, entertainment, and other facilities directly from the TV, it creates a much more convenient and engaging experience. The system effectively turns the television into an information and service platform rather than just a conventional TV. From an engineer’s perspective, I find Hoteza equally impressive. Once the system has been properly configured and commissioned, it operates reliably without unnecessary glitches or frequent intervention. The configuration and management options are well structured, making it relatively easy for the technical team to maintain the system and make changes when required. Another positive aspect is the overall thought that has gone into both the functionality and usability of the products. The system provides a good balance between technical capability and simplicity, which is often difficult to achieve in hospitality technology. Overall, Hoteza is a well-designed and reliable hospitality technology platform that benefits both hotel guests and the hotel’s technical and operational teams. Its ease of use, stability, and thoughtful design make it a solution I would confidently recommend for hotels looking to improve their digital guest experience.
Showing all answers to: "What does this product or service do well?"
Hoteza products are very user-friendly from a guest’s perspective and have been thoughtfully designed with the actual hotel guest experience in mind. The interface is intuitive, simple to navigate, and does not require guests to spend time figuring out how the system works. This is particularly important in a hotel environment, where guests expect technology to be straightforward and immediately accessible.
From a hotel operator’s perspective, Hoteza also helps reduce many of the common complaints and negative feedback associated with in-room technology. When guests can easily access hotel information, services, dining options, promotions, entertainment, and other facilities directly from the TV, it creates a much more convenient and engaging experience. The system effectively turns the television into an information and service platform rather than just a conventional TV.
From an engineer’s perspective, I find Hoteza equally impressive. Once the system has been properly configured and commissioned, it operates reliably without unnecessary glitches or frequent intervention. The configuration and management options are well structured, making it relatively easy for the technical team to maintain the system and make changes when required.
Another positive aspect is the overall thought that has gone into both the functionality and usability of the products. The system provides a good balance between technical capability and simplicity, which is often difficult to achieve in hospitality technology.
Overall, Hoteza is a well-designed and reliable hospitality technology platform that benefits both hotel guests and the hotel’s technical and operational teams. Its ease of use, stability, and thoughtful design make it a solution I would confidently recommend for hotels looking to improve their digital guest experience.
Central management of all modules from a single CMS. It supports different layouts that can cover all the needs of modern hotels. It is also important that it can integrate with many other systems, contributing to ease of use, operation, and enhancing the guest experience. Finally, the in-room dining and, in general, the shop modules generate revenue for the hotel, as well as the convenience of web check-in, which prevents queues and delays upon arrival. There is an installation where the digital transformation of bookings in a 50-room hotel exceeds 80%
The Hoteza ecosystem truly offers the perfect guest journey. The hotel is truly in touch with its guests before, during and after their stay, thanks to the various customisable modules available. Hoteza Check-in interfaces with the hotel's PMS to speed up registration operations; Hoteza TV is the most comprehensive and flexible IPTV system for rooms; the Guest App, based on the same CMS as the TV system, allows you to stay in constant contact with guests. Hoteza HSIA is the perfect tool for managing Wi-Fi connectivity.
Hoteza TV provides an easy-to-use in-room system with entertainment, hotel info, and services all in one place. The Hoteza Guest App makes it simple for guests to request services, communicate with staff, and manage their stay directly from their own devices.
Question:
What differentiates this product or service from the competition?
Answer:
What differentiates Hoteza from many competing products is the combination of competitive pricing, modern technology, flexibility, and strong after-sales support. In my experience, it offers a very good balance between the features and capabilities of the platform and the overall investment required by a hotel. Hoteza is based on current hospitality technology and continues to provide modern solutions that meet the changing expectations of hotel guests. The platform is not limited to simply providing information on the TV; it can be developed into a comprehensive digital guest engagement platform, allowing hotels to provide information, promote their facilities and services, support in-room dining, and integrate various guest-facing services. Another significant advantage is the high degree of customisation available. Hotels can adapt the interface, content, services, and overall guest experience to suit their own brand and operational requirements. This flexibility is particularly important because every hotel has different requirements, and a rigid, one-size-fits-all solution can be difficult to implement effectively. The after-sales support is also a major differentiating factor. Technical support and cooperation from the Hoteza team have been very good, particularly when dealing with project-specific requirements or integrations. Having responsive support from the technology provider is extremely important in the hospitality industry, where systems need to remain operational and reliable. Overall, I would say Hoteza stands out because it provides modern technology at a competitive price, combined with extensive customisation possibilities and strong technical and after-sales support. This combination makes it a very competitive solution compared with other hospitality IPTV and guest engagement platforms.
Showing all answers to: "What differentiates this product or service from the competition?"
What differentiates Hoteza from many competing products is the combination of competitive pricing, modern technology, flexibility, and strong after-sales support. In my experience, it offers a very good balance between the features and capabilities of the platform and the overall investment required by a hotel.
Hoteza is based on current hospitality technology and continues to provide modern solutions that meet the changing expectations of hotel guests. The platform is not limited to simply providing information on the TV; it can be developed into a comprehensive digital guest engagement platform, allowing hotels to provide information, promote their facilities and services, support in-room dining, and integrate various guest-facing services.
Another significant advantage is the high degree of customisation available. Hotels can adapt the interface, content, services, and overall guest experience to suit their own brand and operational requirements. This flexibility is particularly important because every hotel has different requirements, and a rigid, one-size-fits-all solution can be difficult to implement effectively.
The after-sales support is also a major differentiating factor. Technical support and cooperation from the Hoteza team have been very good, particularly when dealing with project-specific requirements or integrations. Having responsive support from the technology provider is extremely important in the hospitality industry, where systems need to remain operational and reliable.
Overall, I would say Hoteza stands out because it provides modern technology at a competitive price, combined with extensive customisation possibilities and strong technical and after-sales support. This combination makes it a very competitive solution compared with other hospitality IPTV and guest engagement platforms.
The main difference compared to the competition is that competitors usually offer only one layout. Additionally, they do not provide a wide range of peripheral modules as extensions of a unified system. Instead, they rely on third-party platforms, meaning that any changes must be made through different systems — which ultimately results in additional time and effort for the hotel.
Unlike its competitors, Hoteza offers a suite of integrated products. No other competitor offers such a wide range of solutions. Thanks to these solutions, the host can communicate constantly with the guest and sell their services in the best possible way. Hoteza becomes an opportunity for revenue rather than just a cost.
Hoteza stands out with its seamless integration of entertainment, hotel information, and guest services into one platform, combined with a highly intuitive, multilingual interface that works across in-room TVs and personal devices, enhancing convenience and guest engagement
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice to a hotelier considering Hoteza would be not to make the decision based purely on the lowest initial price. In a hotel environment, the cheapest solution is not necessarily the most cost-effective solution in the long term. The technology should be evaluated based on the overall value it provides to both the hotel and its guests. I would recommend looking carefully at the technology behind the product and whether it is capable of supporting the hotel’s future requirements. A modern and scalable platform is important because guest expectations and hotel technology are constantly evolving. User-friendliness should also be a major consideration. The system needs to be simple and intuitive for guests to use without requiring instructions or assistance from hotel staff. A complicated interface can quickly result in poor guest experiences and negative feedback. Another important factor is the quality of after-sales and technical support. Even a good technology solution can become a problem if adequate support is not available when it is needed. Hoteliers should therefore consider the responsiveness and technical capability of the supplier, not just the equipment and software being purchased. Finally, I would strongly recommend evaluating the level of customisation and integration that the solution offers. Every hotel has its own brand, services, operational procedures, and future plans, so the ability to customise the platform and integrate it with other hotel systems can provide significant long-term value. In short, look beyond the initial price and consider technology, guest experience, reliability, support, flexibility, and long-term value.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice to a hotelier considering Hoteza would be not to make the decision based purely on the lowest initial price. In a hotel environment, the cheapest solution is not necessarily the most cost-effective solution in the long term. The technology should be evaluated based on the overall value it provides to both the hotel and its guests.
I would recommend looking carefully at the technology behind the product and whether it is capable of supporting the hotel’s future requirements. A modern and scalable platform is important because guest expectations and hotel technology are constantly evolving.
User-friendliness should also be a major consideration. The system needs to be simple and intuitive for guests to use without requiring instructions or assistance from hotel staff. A complicated interface can quickly result in poor guest experiences and negative feedback.
Another important factor is the quality of after-sales and technical support. Even a good technology solution can become a problem if adequate support is not available when it is needed. Hoteliers should therefore consider the responsiveness and technical capability of the supplier, not just the equipment and software being purchased.
Finally, I would strongly recommend evaluating the level of customisation and integration that the solution offers. Every hotel has its own brand, services, operational procedures, and future plans, so the ability to customise the platform and integrate it with other hotel systems can provide significant long-term value.
In short, look beyond the initial price and consider technology, guest experience, reliability, support, flexibility, and long-term value.
If I had to give one piece of advice to a hotelier, it would be to invest in this product/service, as it delivers immediate and tangible results for the hotel, significantly reduces internal daily administrative tasks and printing, while supporting an eco-friendly philosophy. It is user-friendly and enjoyable for guests, and comes with excellent after-sale service
The Hoteza guest journey is currently the most advanced communication platform for the hotel industry. There are other system integrators that have competing systems, but to date, none have a complete solution like Hoteza's.
My recommendation to hoteliers considering Hoteza is to approach it as a strategic guest engagement tool rather than simply a technological upgrade. The platform delivers the greatest value when it is fully customized to reflect the property’s brand identity and seamlessly integrated with operational systems such as PMS, F&B, and spa services. By leveraging Hoteza’s personalization features and service integration, hotels can not only enhance the guest experience but also drive ancillary revenue and strengthen brand loyalty.e.
+ 1
recommend
Recommended by
Hersche; Karunaratne
CTO
@
Cine Digital (Pvt) Ltd
Christos Bandis
Managing Director
@
Powertech electronics
Alessio Di Candia
Consulente Innovazione Tecnologica
@
HoTy
Varvara Efthymiou
null
@
null
Hersche; Karunaratne
CTO
@
Cine Digital (Pvt) Ltd
Christos Bandis
Managing Director
@
Powertech electronics
Alessio Di Candia
Consulente Innovazione Tecnologica
@
HoTy
Varvara Efthymiou
null
@
null
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Verified Support
Hoteza has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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