With COVID-19 remaining a top concern in Germany, popular luxury hotel intercontinental in Düsseldorf has adopted low-touch technology to restore confidence in the hospitality sector, transforming the experience for guests.

“Keeping both our guests and staff safe is paramount to all of us at InterContinental Düsseldorf, and the introduction of RoomOrders is just one of the ways we intend to reassure guests while offering them a great experience,” said Britta Kutz, Area General Manager.

RoomOrders is a mobile ordering and payment platform that allows guests self-service via their own smartphones.

RoomOrders does not require app download, guests simply scan a QR code or tap an NFC tag to order food and beverages through a digital menu in the cloud. The solution is used in hotels, restaurants, bars and cafes, in a variety of locations, including lobbies, suites, rooms, poolside deck-chairs, or rooftops.

The coronavirus has had a major impact on hospitality providers, with many forced to close completely in nationwide lockdowns. Many surveys indicate that one of the first things people want to do emerging from weeks or even months of seclusion is to go and dine with friends.

Hoteliers have resisted digitalisation fearing it would remove a key ingredient of hospitality - ‘human touch.’ However, many hoteliers now can quickly and safely give customers an upgraded digital version of the menu, offering a new way to order on a familiar experience.

 “We want our guests to know they can access a safe, premium, contactless experience inside our hotel, so they will feel more confident about their stay and be more likely to return once travel picks up again,” said Gergely Molnar, Director of Food and Beverage.

RoomOrders is used in more than 100 leading hospitality brands across the world, including hotels and resorts in Boston to Belgrade and Barcelona.