Offer personalized dining experiences to guests and take orders through Duve to drive ancillary revenue.
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RoomOrders
4.7 (29 REVIEWS)
HT Score
21 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
RoomOrders
Ranked 6 (out of 49) in Mobile Ordering & Room Service
RoomOrders is a web-based solution that interconnects a guest with hospitality providers via their mobile phones, allowing them to order and pay from virtually anywhere.
94% recommended by 22 hotels
RoomOrders is popular in Croatia with 11 hoteliers leaving an average rating of 97%.
Bell - AI powered product analyst
I analyzed all of RoomOrders’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like RoomOrders for its efficiency and ease of use, especially during Covid-19. Key features include contactless ordering, upselling capabilities, and seamless integration with guests' own devices, which together enhance customer experience and drive incremental revenue. Users appreciate its flexibility for real-time menu updates and the potential to integrate with POS systems, which could further streamline operations and boost profitability. RoomOrders has also streamlined in-room dining, reduced order errors, and facilitated easy outsourcing to local eateries for hotels without in-house kitchens.
What Types of Hotels RoomOrders is Popular For
Size
3 | X-Small (1-9 room)
2 | Small (10-49 room)
1 | Mid-Sized (50-99 room)
18 | Large (100-499 room)
2 | X-Large (500+ room)
Country
11 | Croatia
3 | Australia
3 | Montenegro
3 | United States
2 | Spain
2 | Ukraine
2 | Serbia
1 | Italy
1 | Greece
1 | United Kingdom
Type
18 | Luxury Hotels
16 | Branded Hotels
11 | Boutique Hotels
7 | City Center Hotels
7 | Resorts
6 | Airport/Conference Hotels
4 | Bed & Breakfast & Inns
4 | Extended Stay & Serviced Apartments
4 | Limited Service & Budget Hotels
2 | Hostels
1 | RV Parks & Campgrounds
Region
23 | Europe
3 | North America
3 | Oceania
Category
29 | Mobile Ordering & Room Service
Didn’t find what you were looking for?
What is RoomOrders?
Founded in 2018 | Headquarters in Newark (United States) | 19 employees
RoomOrders is a comprehensive digital food and beverage (F&B) management system designed specifically for the hospitality industry. Its primary function is to enable contactless ordering through guests' own devices, significantly enhancing customer experience and safety, particularly valuable during the Covid-19 era. This platform promotes increased profitability by streamlining in-room dining, minimizing order errors, and offering upselling opportunities. Additionally, RoomOrders allows real-time menu updates and integrates seamlessly with existing POS systems, providing operational flexibility and efficiency. It also supports outsourcing to local eateries, benefitting hotels without in-house kitchens.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RoomOrders products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RoomOrders Reviews Analyzed: 29
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RoomOrders Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RoomOrders
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RoomOrders's Provided Description:
"A global leader in digital hotel and resort F&B ecosystems, RoomOrders interconnects a guests smart phone with hotel on-site facilities - like kitchens, restaurants, gift shops, golf courses, camping grounds, rooftops, pool-sides and marinas - as well as surrounding vendors, from restaurants to fresh food markets, pharmacies, beauty and wellness, dry cleaners, casinos and tourist attractions."
FAQs
RoomOrders Alternatives
Not sure if RoomOrders is right for your hotel? Here are similar Mobile Ordering & Room Service vendors that could be a good fit for your hotel:
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
Q1 '26 Mobile Ordering & Room Service Survey Insights
Is RoomOrders a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#3
of 7
Mid-sized
94%
(45)
Duve is commonly considered an alternative to RoomOrders for Mid-sized hotels due to its seamless integration of guest communication and upselling features across multiple channels like WhatsApp and email, which enhances operational efficiency and guest satisfaction despite noted constraints in customization options.
#2
of 6
Large
96%
(27)
Duve is commonly considered an alternative to RoomOrders for Large hotels due to its ability to streamline guest communication and automate tasks like check-ins, while also enhancing upsell opportunities and operational efficiency, although it could benefit from expanded integration capabilities with more Property Management Systems.
Mid-sized
94%
(45)
#3
of 7
Duve is commonly considered an alternative to RoomOrders for Mid-sized hotels due to its seamless integration of guest communication and upselling features across multiple channels like WhatsApp and email, which enhances operational efficiency and guest satisfaction despite noted constraints in customization options.
Large
96%
(27)
#2
of 6
Duve is commonly considered an alternative to RoomOrders for Large hotels due to its ability to streamline guest communication and automate tasks like check-ins, while also enhancing upsell opportunities and operational efficiency, although it could benefit from expanded integration capabilities with more Property Management Systems.
Rank
Hotel type
Popular alternatives
#2
of 6
Luxury Hotels
96%
(80)
Duve is commonly considered an alternative to RoomOrders for Luxury hotels due to its robust communication platform that facilitates efficient guest interactions across multiple channels and its capability to streamline operations through pre-arrival check-in and upselling features, though some users desire enhanced integration with PMS for real-time updates.
#3
of 6
Airport/Conference Hotels
90%
(21)
Duve is commonly considered an alternative to RoomOrders for Conference hotels, primarily due to its efficient pre-arrival and in-stay interaction tools that streamline guest communication and operations, although some users note a need for more advanced reporting capabilities.
#2
of 8
Boutique Hotels
92%
(51)
Duve is commonly considered an alternative to RoomOrders for Boutique hotels due to its capability to enhance guest communication and streamline operations through user-friendly interfaces and efficient features such as automated pre-arrival messages and check-in processes, albeit with potential setup complexities.
Luxury Hotels
96%
(80)
#2
of 6
Duve is commonly considered an alternative to RoomOrders for Luxury hotels due to its robust communication platform that facilitates efficient guest interactions across multiple channels and its capability to streamline operations through pre-arrival check-in and upselling features, though some users desire enhanced integration with PMS for real-time updates.
Airport/Conference Hotels
90%
(21)
#3
of 6
Duve is commonly considered an alternative to RoomOrders for Conference hotels, primarily due to its efficient pre-arrival and in-stay interaction tools that streamline guest communication and operations, although some users note a need for more advanced reporting capabilities.
Boutique Hotels
92%
(51)
#2
of 8
Duve is commonly considered an alternative to RoomOrders for Boutique hotels due to its capability to enhance guest communication and streamline operations through user-friendly interfaces and efficient features such as automated pre-arrival messages and check-in processes, albeit with potential setup complexities.
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RoomOrders Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, RoomOrders is the #6 most trending product in the Mobile Ordering & Room Service category (out of 49) and the #371 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRoomOrders’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RoomOrders Pricing
Pricing Available By Request
RoomOrders has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare RoomOrders to Top Alternatives
F&B Mobile Ordering gives hotel guests a fast, easy way to browse menus and place food and beverage orders directly from their phone, no app required
Increase Revenue And Drive Operational Efficiency Through Mobile / Digital Ordering
Want to find out if RoomOrders is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
9
User Friendly & Easy Set Up!
Director of Restaurants from 100 to 199 room Branded Hotel in Malvern (United States)
Verified
6 years ago
Very efficient, specifically during Covid-19. Set up & updating features are extremely easy to learn. Ability to upsell items & add images is a great feature. Our guests are very happy with ease of use & ability to have "no contact" room service. Roomorders.com customer service has been friendly, reliable & quick to fix/address an issue...
United States
United States
Director of Restaurants
Large Hotel
10
Fast, effective and great!
Country manager from 100 to 199 room Bed & Breakfast & Inn in Zagreb (Croatia)
Verified
6 years ago
Appreciate the easy and safe ordering method which only helps with my busy schedule. Also supports all safety measures in place from country to country
Croatia
Croatia
Country manager
Large Hotel
10
RoomOrders has helped us increase F&B revenue without hiring additional staff
Owner from 200 to 499 room Luxury Hotel in Zagreb (Croatia)
Verified
6 years ago
We streamlined our ordering and delivery processes, reduced losses due to walkouts, and improved revenues with the built-in upselling feature. The RoomOrders team is always quick and helpful to address all our concerns.
Croatia
Croatia
Owner
Large Hotel
10
The future is now
General Manager and Board Member from 200 to 499 room Branded Hotel in Dubrovnik (Croatia)
Verified
6 years ago
Due to covid-19, the value of digital products like RoomOrders has been accelerated. Contactless ordering is an added bonus during these strange times and must not be overlooked, for guest experience and customer safety.
Croatia
Croatia
General Manager and Board Member
Large Hotel
10
Fantastic Platform
General Manager from Branded Hotel in Boston (United States)
Verified
6 years ago
RoomOrders has been such an easy to use platform for our business especially now, during these unprecedented times. The flexibility of the software has allowed us to make changes and updates to our menu seamlessly. The support staff at RoomOrders is the true shining star. If ever we had questions or needed assistance with the software, I wa...
United States
United States
General Manager
10
While the whole world goes digital, we sometimes lose track...
Executive Assistant Manager from 100 to 199 room Boutique in Radovici (Montenegro)
Verified
6 years ago
While the whole world goes digital, we sometimes lose track...of keeping the the customer experience centric. Roomorders is different. With its core for interacting and working on any device of our clients, an individualized app one has to install becomes redundant. The guests are using what they anyway use all the time, their very own devi...
Montenegro
Montenegro
Executive Assistant Manager
Large Hotel
10
Hilton Kyiv - RoomOrders
Director of Operations from 200 to 499 room Branded Hotel in Kyiv (Ukraine)
Verified
6 years ago
We have been using room orders since a while now due to Covid-19 as we had to go to contactless menus.
Not only is it efficient, easy and practical to use for both team members and guests, I believe that when Covid-19 is in the past we will continue to use it as it allows flexibility; immediate changes to the menu whenever needed and save...
Ukraine
Ukraine
Director of Operations
Large Hotel
10
the perfect element to add especially during these times
CEO from 1 to 4 room City Center Hotel in Split (Croatia)
Verified
6 years ago
The response from our guests has been very positive. I like how it is extremely efficient, easy to use and has been especially handy during these times to also offer as a"contactless menu" option
Croatia
Croatia
CEO
X-Small Hotel
10
Effeciancy for orders
Director from 5 to 9 room Boutique in Split (Croatia)
Verified
6 years ago
Room orders is especially great for our regular customers who know there order and dont need to wait for a waiter to serve them. It hasincreased the turn around of our tables .
Croatia
Croatia
Director
X-Small Hotel
10
Owner
Owner from Branded Hotel in Boston (United States)
Verified
6 years ago
Very simple to use. Our customers were extremely happy and we increased our sales. It’s easy to track the order and build database.
United States
United States
Owner
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I believe this service is a great service for hoteliers and guests as well. It's a win-win for both parties because it's convenient, easy to use and has a lot of options. I think more hotels should try it out.
Showing all answers to: "What does this product or service do well?"
I believe this service is a great service for hoteliers and guests as well. It's a win-win for both parties because it's convenient, easy to use and has a lot of options. I think more hotels should try it out.
Question:
What differentiates this product or service from the competition?
Answer:
It's easy to use, the design looks nice and it's one of a kind. I believe what makes it different is that their UX is different and friendly. People like easy experiences and convenience is above all.
Showing all answers to: "What differentiates this product or service from the competition?"
It's easy to use, the design looks nice and it's one of a kind. I believe what makes it different is that their UX is different and friendly. People like easy experiences and convenience is above all.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I believe a hotelier should try it at least for 30 days to see for himself. It doesn't matter what most people say, it needs to fit your needs so I recommend you try it out and see it for yourself. Otherwise, you will be wondering.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I believe a hotelier should try it at least for 30 days to see for himself. It doesn't matter what most people say, it needs to fit your needs so I recommend you try it out and see it for yourself. Otherwise, you will be wondering.
Recommended by
Alexander Novicov
CEO
@
IQD
Alexander Novicov
CEO
@
IQD
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RoomOrders Integrations
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| Company | Functionality | |
|---|---|---|
Stripe
100% recommended by 2 hotels |
Payments Processing Software
|
|
This integration hasn’t been verified by Xero yet.
Xero
0% recommended by 0 hotels |
Hotel Accounting Software
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Support
Unverified
RoomOrders has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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