RoomOrders

Ranked 11 (out of 43) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

RoomOrders is a web-based solution that interconnects a guest with hospitality providers via their m...

Ratings Snapshot

Certificate of Excellence
Read 29 reviews
94%
Recommend
HTR Score icon
HT SCORE
46 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RoomOrders has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #11 out of 43 in Mobile Ordering & Room Service

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

RoomOrders’s customer support processes haven’t yet been verified by Hotel Tech Report.

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RoomOrders Overview

Top Alternative: Bbot Smart Ordering

RoomOrders Overview

A global leader in digital hotel and resort F&B ecosystems, RoomOrders interconnects a guests smart phone with hotel on-site facilities - like kitchens, restaurants, gift shops, golf courses, camping grounds, rooftops, pool-sides and marinas - as well as surrounding vendors, from restaurants to fresh food markets, pharmacies, beauty and wellness, dry cleaners, casinos and tourist attractions.

About RoomOrders

Founded in 2018 | Headquarters in Newark United States | 19 employees

RoomOrders is a cloud-based menu that brings hospitality into the Low Touch Economy by contactless orders and payments of goods and services. Your customer may...

Pros & Cons

Like 94% recommend

Guest Relations Manager

Implemented this to make the in room dining process more streamlined and efficient. It is a great system, very user friendly, easy to use, and easy for the staff to understand and to get them trained on. Guests love it, ...

Asst. F&B

Ease of use, no initial investment required. this is just to fill up some extra words so I can submit.

Director of Restaurants

Very efficient, specifically during Covid-19. Set up & updating features are extremely easy to learn. Ability to upsell items & add images is a great feature. Our guests are very happy with ease of use & ability to ha...

Director

Has all top items we need, think its has generally all items we need, expanding to excursions and other places maybe now great option as well.

CEO

Nothing comes to mind at the moment, so far we are linking the products funtionality,simplicity and design. which are all important elements

Food and Beverage Manager

quality of picture and size of picture front page of Room order and classification should be little better, maybe put some color

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

I believe this service is a great service for hoteliers and guests as well. It's a win-win for both parties because it's convenient, easy to use and has a lot of options. I think more hotels should try it out.

by Alexander Novicov (IQD) on November 24, 2020

Question:

What differentiates this product or service from the competition?

Answer:

It's easy to use, the design looks nice and it's one of a kind. I believe what makes it different is that their UX is different and friendly. People like easy experiences and convenience is above all.

by Alexander Novicov (IQD) on November 24, 2020

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I believe a hotelier should try it at least for 30 days to see for himself. It doesn't matter what most people say, it needs to fit your needs so I recommend you try it out and see it for yourself. Otherwise, you will be wondering.

by Alexander Novicov (IQD) on November 24, 2020

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GETTING STARTED

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Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Active Markets

MARKETS SERVED
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Croatia
  • Australia
  • Montenegro
  • United States of America
  • Ukraine
  • Serbia
  • Spain
  • Italy
  • Greece

29 Verified RoomOrders Reviews

Likelihood to Recommend
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This vendor is 75% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Mobile Ordering & Room Service providers. It is advised that you ask for recent references before proceeding.

December 09, 2020

RoomOrders Review: Fast, effective and great!

Country manager from Branded Hotels in Zagreb (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Appreciate the easy and safe ordering method which only helps with my busy schedule. Also supports all safety measures in place from country to country

What do you dislike or think could be improved?

Would be great to see this service in all industries given the situation with the global pandemic. Happy to have experienced this

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 09, 2020

RoomOrders Review: User Friendly & Easy Set Up!

Director of Restaurants from Branded Hotels in East Whiteland Township (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Very efficient, specifically during Covid-19. Set up & updating features are extremely easy to learn. Ability to upsell items & add images is a great feature. Our guests are very happy with ease of use...

What do you dislike or think could be improved?

We are awaiting ability to integrate with POS - which is in the works. This would enhance our program & take it to the next level!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 03, 2020

RoomOrders Review: RoomOrders has helped us increase F&B revenue without hiring additional staff

Owner in Zagreb (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We streamlined our ordering and delivery processes, reduced losses due to walkouts, and improved revenues with the built-in upselling feature. The RoomOrders team is always quick and helpful to address al...

What do you dislike or think could be improved?

So far so good. We enjoy working with this new technology at our disposal and are excited about new functionalities to be added in the near future!

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
4.5

December 01, 2020

RoomOrders Review: Fantastic Platform

General Manager from Luxury Hotels in Boston (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

RoomOrders has been such an easy to use platform for our business especially now, during these unprecedented times. The flexibility of the software has allowed us to make changes and updates to our menu s...

What do you dislike or think could be improved?

RoomOrders is an innovative platform for this industry. We have no feedback for improvements at this time! Keep up the good work!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 01, 2020

RoomOrders Review: The future is now

General Manager and Board Member from Luxury Hotels in Dubrovnik (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Due to covid-19, the value of digital products like RoomOrders has been accelerated. Contactless ordering is an added bonus during these strange times and must not be overlooked, for guest experience and ...

What do you dislike or think could be improved?

Nothing at the moment. I believe that it is a well thought out product. Like most technology, time will help dictate minor improvements, however we are currently very happy with it.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 30, 2020

RoomOrders Review: While the whole world goes digital, we sometimes lose track...

Executive Assistant Manager from Luxury Hotels in (Montenegro)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

While the whole world goes digital, we sometimes lose track...of keeping the the customer experience centric. Roomorders is different. With its core for interacting and working on any device of our client...

What do you dislike or think could be improved?

Based on the scope of our roomorders implementation it is not about what can be improved, but which aspects of our business can be re-invented together without ever forgetting that our customer experience...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month
Commission or Revenue Share
% of ancillary upsell revenue

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