RoomOrders

4.7 (29 REVIEWS)

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HT Score 
37 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RoomOrders

4.7 (29 REVIEWS)

Ranked 11 (out of 43) in Mobile Ordering & Room Service

RoomOrders is a web-based solution that interconnects a guest with hospitality providers via their mobile phones, allowing them to order and pay from virtually anywhere.

Ratings Summary

4.7
Excellent
29 reviews
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5

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Achievements

Certified Support

RoomOrders’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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37 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

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About RoomOrders
Founded in 2018 | Headquarters in Newark (United States) | 19 employees
A global leader in digital hotel and resort F&B ecosystems, RoomOrders interconnects a guests smart phone with hotel on-site facilities - like kitchens, restaurants, gift shops, golf courses, camping grounds, rooftops, pool-sides and marinas - as well as surrounding vendors, from restaurants to fresh food markets, pharmacies, beauty and wellness, dry cleaners, casinos and tourist attractions.

Capabilities

RoomOrders doesn’t have any benefits or use cases available

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month
Commission or Revenue Share
% of ancillary upsell revenue

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Popularity by Segment

Size

10 | X-Large (200+ room)

6 | Large (75-199 room)

1 | X-Small (1-9 room)

Type

14 | Branded Hotels

11 | Luxury Hotels

4 | Resorts

3 | Boutiques

2 | Limited Service & Budget Hotels

1 | Bed & Breakfast & Inns

1 | Hostels

1 | RV Parks & Campgrounds

Region

23 | Europe

3 | North America

3 | Oceania

Category

29 | Mobile Ordering & Room Service

29

Reviews

1

Expert Recommendations

Hotelier Rating

Excellent
25
Very Good
3
Average
1
Poor
0
Terrible
0

By Product

  • Mobile Ordering & Room Service
    Mobile Ordering & Room Service

Property Size

  • X-Small
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Oceania
    Oceania
10

Fast, effective and great!

Country manager from 100 to 199 room Bed & Breakfast & Inn in Zagreb (Croatia)

Verified
2 years ago
Appreciate the easy and safe ordering method which only helps with my busy schedule. Also supports all safety measures in place from country to country
9

User Friendly & Easy Set Up!

Director of Restaurants from 100 to 199 room Branded Hotel in East Whiteland Township (United States of America)

Verified
2 years ago
Very efficient, specifically during Covid-19. Set up & updating features are extremely easy to learn. Ability to upsell items & add images is a great feature. Our guests are very happy with ease of use & ability to have "no contact" room service. Roomorders.com customer service has been friendly, reliable & quick to fix/address an issue...
10

RoomOrders has helped us increase F&B revenue without hiring additional staff

Owner from in Zagreb (Croatia)

Verified
2 years ago
We streamlined our ordering and delivery processes, reduced losses due to walkouts, and improved revenues with the built-in upselling feature. The RoomOrders team is always quick and helpful to address all our concerns.
10

Fantastic Platform

General Manager from Branded Hotel in Boston (United States of America)

Verified
2 years ago
RoomOrders has been such an easy to use platform for our business especially now, during these unprecedented times. The flexibility of the software has allowed us to make changes and updates to our menu seamlessly. The support staff at RoomOrders is the true shining star. If ever we had questions or needed assistance with the software, I wa...
10

The future is now

General Manager and Board Member from 100 to 199 room Limited Service & Budget Hotel in Dubrovnik (Croatia)

Verified
2 years ago
Due to covid-19, the value of digital products like RoomOrders has been accelerated. Contactless ordering is an added bonus during these strange times and must not be overlooked, for guest experience and customer safety.
10

While the whole world goes digital, we sometimes lose track...

Executive Assistant Manager from Luxury Hotel in (Montenegro)

Verified
2 years ago
While the whole world goes digital, we sometimes lose track...of keeping the the customer experience centric. Roomorders is different. With its core for interacting and working on any device of our clients, an individualized app one has to install becomes redundant. The guests are using what they anyway use all the time, their very own devi...
10

Hilton Kyiv - RoomOrders

Director of Operations from 200 to 499 room Branded Hotel in Kyiv (Ukraine)

Verified
2 years ago
We have been using room orders since a while now due to Covid-19 as we had to go to contactless menus. Not only is it efficient, easy and practical to use for both team members and guests, I believe that when Covid-19 is in the past we will continue to use it as it allows flexibility; immediate changes to the menu whenever needed and save...
10

Effeciancy for orders

Director from Boutique in Split (Croatia)

Verified
2 years ago
Room orders is especially great for our regular customers who know there order and dont need to wait for a waiter to serve them. It hasincreased the turn around of our tables .
10

the perfect element to add especially during these times

CEO from Limited Service & Budget Hotel in Split (Croatia)

Verified
2 years ago
The response from our guests has been very positive. I like how it is extremely efficient, easy to use and has been especially handy during these times to also offer as a"contactless menu" option
10

BRINGING HOSPITALITY INTO THE LOW TOUCH ECONOMY

Reservations Manager from Luxury Hotel in (Montenegro)

Verified
2 years ago
RoomOrders provides us a lasting solution to ensure social distancing for dining and other activities for both staff and guests. Their ordering platform allows us to receive and fulfil orders without confusion thus minimizing human error. Our guests know at all times, no matter whether they’re eating in at one of our bars and restaurants or...
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Responsiveness

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