Ratings Snapshot
94%
Recommend
#2
Popularity index
HT SCORE
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RoomOrders has fewer than 10 reviews in the past 6-months.
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Ranked #2 out of 24 in Mobile Ordering & Room Service
Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer support
4.9/5
Verified Customer Support
RoomOrders’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
RoomOrders Overview
RoomOrders Overview
A global leader in digital hotel and resort F&B ecosystems, RoomOrders interconnects a guests smart phone with hotel on-site facilities - like kitchens, restaurants, gift shops, golf courses, camping grounds, rooftops, pool-sides and marinas - as well as surrounding vendors, from restaurants to fresh food markets, pharmacies, beauty and wellness, dry cleaners, casinos and tourist attractions.
About RoomOrders View website
Founded in 2018 | Headquarters in Newark United States | 28 employeesRoomOrders is a cloud-based menu that brings hospitality into the Low Touch Economy by contactless orders and payments of goods and services. Your customer may...
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Integrates with
RoomOrders doesn’t have any verified integrations. Check back later for new RoomOrders integrations.
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What customers love about RoomOrders
94% recommend
Sous Chef from Branded
TAKES LESS TIME TO ORDER. IT IS VERY GOOD IN SITUATION WHEN PERSON DOES NOT SPEAK VERY GOOD LANGUAGE OF THE VISITING COUNTRY.
Director fo Rooms from Resort
the simplicity for the guest to order and pay The presentation with photos of all products
Outlets Manager from Branded
- Extremely helpful team, ready to answer any concern or question - Good product, which helps running a safe business in Global Pandemic reality - Accessible and easy to use
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
I believe this service is a great service for hoteliers and guests as well. It's a win-win for both parties because it's convenient, easy to use and has a lot of options. I think more hotels should try it out.
by Alexander Novicov (IQD) on November 24, 2020
Question:
What differentiates this product or service from the competition?
Answer:
It's easy to use, the design looks nice and it's one of a kind. I believe what makes it different is that their UX is different and friendly. People like easy experiences and convenience is above all.
by Alexander Novicov (IQD) on November 24, 2020
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I believe a hotelier should try it at least for 30 days to see for himself. It doesn't matter what most people say, it needs to fit your needs so I recommend you try it out and see it for yourself. Otherwise, you will be wondering.
by Alexander Novicov (IQD) on November 24, 2020
Recommended by
Alexander Novicov
CEO @ IQD
Features
- Web Based (Appless)
- POS Integration
- PMS Integration
- Off-Property Vendor Management
- QR Codes
- Near Field Contact (NFC)
- Apple Pay
- Digital Menu
- In-Venue Ordering
- Credit Card Payments
- Multi-Menu Ordering
- Guest Re-Ordering
- Cross Venue Payment Splitting
- Contactless Ordering
- Loyalty Program Integrations
- White-label App
- Payments Integrations
- Google Pay
Want to go behind the scenes and see how RoomOrders works?
Clients & references
References & testimonials
RoomOrders helps hotels answer dilemmas between in-house and outsourcing room orders, keeping guest experience at the heart of any decisions.
We introduced the solution without disrupting any established processes, any upfront costs or fees, and the trial is exceeding all expectations.
Case studies
Awards & Certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Croatia
- Australia
- Montenegro
- United States
- Spain
- Ukraine
- Serbia
- Italy
- Greece
Low review volume alert
This vendor is 31% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Mobile Ordering & Room Service providers. It is advised that you ask for recent references before proceeding.
Dec 09, 2020
RoomOrders Review: Fast, effective and great!
Country manager from Bed & Breakfast in Zagreb (Croatia)
Recommend
10/10
What do you like most?
Appreciate the easy and safe ordering method which only helps with my busy schedule. Also supports all safety measures in place from country to country
What do you dislike or think could be improved?
Would be great to see this service in all industries given the situation with the global pandemic. Happy to have experienced this
Customer support
5
Ease of Use
5
Value for money
5
Implementation
5
Dec 09, 2020
RoomOrders Review: User Friendly & Easy Set Up!
Director of Restaurants from Branded in East Whiteland Township (United States)
Recommend
9/10
What do you like most?
Very efficient, specifically during Covid-19. Set up & updating features are extremely easy to learn. Ability to upsell items & add images is a great feature. Our guests are very happy with ease of use...
What do you dislike or think could be improved?
We are awaiting ability to integrate with POS - which is in the works. This would enhance our program & take it to the next level!
Customer support
5
Ease of Use
5
Value for money
5
Implementation
5
Dec 03, 2020
RoomOrders Review: RoomOrders has helped us increase F&B revenue without hiring additional staff
Owner in Zagreb (Croatia)
Recommend
10/10
What do you like most?
We streamlined our ordering and delivery processes, reduced losses due to walkouts, and improved revenues with the built-in upselling feature. The RoomOrders team is always quick and helpful to address al...
What do you dislike or think could be improved?
So far so good. We enjoy working with this new technology at our disposal and are excited about new functionalities to be added in the near future!
Customer support
4.5
Ease of Use
5
Value for money
5
Implementation
4.5
Dec 01, 2020
RoomOrders Review: Fantastic Platform
General Manager from Other in Boston (United States)
Recommend
10/10
What do you like most?
RoomOrders has been such an easy to use platform for our business especially now, during these unprecedented times. The flexibility of the software has allowed us to make changes and updates to our menu s...
What do you dislike or think could be improved?
RoomOrders is an innovative platform for this industry. We have no feedback for improvements at this time! Keep up the good work!
Customer support
5
Ease of Use
5
Value for money
5
Implementation
5
Dec 01, 2020
RoomOrders Review: The future is now
General Manager and Board Member from Resort in Dubrovnik (Croatia)
Recommend
10/10
What do you like most?
Due to covid-19, the value of digital products like RoomOrders has been accelerated. Contactless ordering is an added bonus during these strange times and must not be overlooked, for guest experience and ...
What do you dislike or think could be improved?
Nothing at the moment. I believe that it is a well thought out product. Like most technology, time will help dictate minor improvements, however we are currently very happy with it.
Customer support
5
Ease of Use
5
Value for money
5
Implementation
5
Nov 30, 2020
RoomOrders Review: While the whole world goes digital, we sometimes lose track...
Executive Assistant Manager from Resort in (Montenegro)
Recommend
10/10
What do you like most?
While the whole world goes digital, we sometimes lose track...of keeping the the customer experience centric. Roomorders is different. With its core for interacting and working on any device of our client...
What do you dislike or think could be improved?
Based on the scope of our roomorders implementation it is not about what can be improved, but which aspects of our business can be re-invented together without ever forgetting that our customer experience...
Customer support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Monthly subscription (Flat)
Less than $500/month
Commission or Revenue Share
% of ancillary upsell revenue
Popular RoomOrders Integrations
General Manager from Branded
-simple and user friendly - easy content management -prompt reliable systems suuport -program streamlines room service ordering, minimizing error in order taking -great data repository for analytics