10 Best Mobile Ordering & Room Service Software for Hotels in 2021

10 Best Mobile Ordering & Room Service

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Bbot Smart Ordering

HT SCORE

100 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Bbot is a web-based contactless order and pay solution that allows guests to order food and drinks from their phone to their location. Whether it's a hotel room, a lounge chair in...

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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RoomOrders

HT SCORE

92 out of 100

A global leader in digital hotel and resort F&B ecosystems, RoomOrders interconnects a guests smart phone with hotel on-site facilities - like kitchens, restaurants, gift shops, g...

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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SABA F&B Ordering

HT SCORE

81 out of 100

People love ordering online. Ever used UberEats or Deliveroo? It’s so easy it is now more convenient ordering dinner from the couch at home than getting room service at a hotel....

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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Flexkeeping (Room Service)

HT SCORE

79 out of 100

Allow guests to order safely through guest facing integrations, so staff can deliver orders as fast as possible by digitally synchronizing your teams to never leave a guest waitin...

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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ServeSafely (by Crave)

HT SCORE

66 out of 100

ServeSafely is our mobile order and pay solution for hotels, restaurants, bars, clubs, theatres, cafes and even live events. We use data intelligence and our vast experience to he...

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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FleXi (Cendyn)

HT SCORE

10 out of 100

Whether it’s cabanas, meeting space or property experiences, FleXi allows you to manage your unique inventory in one place, adjust rates based on demand and monitor incremental ...

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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Olo Digital Ordering

HT SCORE

10 out of 100

Modernize phone orders with a digital interface for catering and takeout calls. Utilize alongside your call center or HQ phone staff.

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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Chownow Online Ordering

HT SCORE

8 out of 100

Need an ordering system for pickup, delivery, curbside, or dine-in? We've got you. Keep pace with the big brands and grow your customer base & all commission-free. Your brand. You...

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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Tripadvisor Menu Connect

HT SCORE

8 out of 100

Cleanliness and safety are top priorities for diners as they look to eat out at restaurants again. In fact, more than a third of consumers (35%) say they will put an emphasis on d...

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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Bizzon Digital Ordering

HT SCORE

6 out of 100

Lounging by the pool, relaxing at the bar or snuggled under the covers.

Geography: Regional

Geography: Global Verified Customer Support: Yes No

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Recent Mobile Ordering & Room Service Articles

Mobile Key & Keyless Entry

4 Common Hospitality Tech Stack Pitfalls (and How to Avoid Them)

Matthew Lynch

2 weeks ago

In the age of technology, connectivity is critical to property and brand-wide success—and it affects every aspect of rising industry trends around security and mobile payments. To find the right vendors and put the right tech in place, you need the right information. You need to know how the tech you’re looking at is going to integrate with the systems you already have in place. So before anything else, view the tech through the lens of your SOPs. What would a day in the life of your staff look like? Are there significant gaps in functionality or connectivity? If so, it’s a no-go right from the start. If not, it’s time to dig into specifics. Here are four key pitfalls for hoteliers to know and avoid in order to find success: 1. Hotels have more technology than ever—and when systems don’t communicate, the business consequences can be devastating. Between your PMS, POS, and staff collaboration tools, there’s plenty to worry about. Add in guest-facing tech and hotels can suddenly have more different solutions than time to sift through them. And if a single cog in the machine isn’t working in conjunction with other things, it can be a disaster for operations. Before signing up with a new vendor, make sure what they’re offering will integrate with the critical systems your property already uses on a daily basis. Your tech should maximize your staff’s efficiency, not add extra stress or unnecessary steps. To further ensure a quality integration, look for a vendor that builds their integrations directly. A more advanced integration is much more likely to be certified or otherwise validated by others. 2. When operations suffer due to bad integrations and siloed data, the guest experience suffers as well. When systems don’t communicate, information is either duplicated or never shared at all causing guest requests to never get fulfilled or get fulfilled twice. And this isn’t something staff can be expected to handle or track. The reality is, many simpler integrations pass less information which creates a shallow and less efficient system. Make sure you are getting integrations with depth—the more information your systems can share the better. If you want to ensure the vendor you are looking at has effective integration and consistent guest satisfaction, go to the source. Ask to speak to a customer who is currently using the integrations you need. Get your questions answered by someone who can vouch for how things affect the guest experience and day-to-day operations. 3. Security is absolutely essential to connectivity. Here’s what to watch out for on that front. If a vendor declines a security audit, there’s a reason. A good place to start is by asking if their integrations meet industry standards from organizations like HTNG (Hospitality Technology Next Generation) or OTA (OpenTravel Alliance). Are they directly involved with those industry organizations? And find out if they have regular security audits. No confident vendor declines a security audit. They aren’t easy for anyone, but they’re necessary and they exist for a reason. You need to know if their system is secure. Declining an audit is a huge problem and an indicator a vendor may not be all they say they are. Seasoned vendors will understand that request from the beginning. 4. Payments are among the highest levels of integration to achieve and the thing everyone wants right now. Payments are the most in-demand integration: are the vendors you’re looking at prepared? If a vendor has payments capabilities right now, that’s an indicator they’re advanced and up to speed on the latest developments in hospitality. Ask: Do they process or facilitate mobile payments—namely, do they leverage a PCI-compliant payment gateway that has authorization and settlement capabilities specifically for lodging? If they do, huge green light. If not, a little worrying. Beyond the overall importance of connectivity and how it affects trends like security and payments, buyers should be looking for a trustworthy vendor above all else, and knowing which questions to ask during the buying process plays a key role in determining that. So there you have it: those are some of the red flags you should be watching for—but what are the green flags? If you want to find a vendor partner that goes above and beyond, there are two quick things to check for: a dedicated team for integrations and a product roadmap that demonstrates ongoing commitment to innovation. If a vendor has both of those things, they’re likely not just good at what they do, but great at it. For more in-depth vendor questions, check out 10 Questions to Ask Vendors Before Your Next Purchase.

Guest Messaging Software

Using Contactless Channels To Enter a New Era of Running a Hotel

Sandra Holland

2 months ago

Since the advent of the pandemic, and well before it, contactless channels have garnered tremendous attention as a safe, efficient and effective way for hotels to communicate with their guests. In fact, today around 70% of hotels are already planning to adopt contactless technology for check-in, food ordering, concierge services and more. With its immense potential for the future of hotel operations and its rapid growth in guest preference, it’s no wonder why hoteliers are fast to adopt it. In this article, we’re exploring contactless communication and how it has become a necessary consideration when entering a new era of hospitality. The State of Hotel Communication Today Over the past 10 years, how hotels interact with their guests has changed greatly. The rise of COVID-19 not only pivoted many communication strategies, but accelerated the pace in which we adopt new digital forms of contact such as apps, social media platforms, and more. As a matter of fact, in a recent survey, consumers highlighted the desire for contactless payments (35%), digital room keys (26%) and digital messaging services (20%) as the top three changes that would make them feel more comfortable staying in a hotel. With the demand for new efficient communication channels progressing, the need for hoteliers to invest and evolve their digital programs becomes critical. Contactless Channels on The Rise Within hospitality, apps are undoubtedly one of the most influential contactless channels to adopt. In a Hotel Management 2020 report, 62 percent of respondents said they would prefer to use contactless check in (and out) through a hotel app. In addition 80 percent of respondents said they would download a hotel app that would allow them to check in, check out and get all information about the hotel. With an app, consumers can easily navigate the hotel experience (without face to face contact), whether it be by communicating directly with a staff member or mobile ordering something on-demand. Social media channels also hold a promising role in communication. According to “Statista, in the second quarter of 2018 the total number of social media users was 3.297 billion people worldwide, which corresponds to a penetration rate of 43% in a total market of 4.087 billion internet users.” Social channels have tremendous reach and cater to a wide variety of individuals. Using these channels, you can personalize the experience by getting a glimpse of guest social profiles, leverage automation features and send feedback surveys to better understand your guests. What’s more, social media isn’t segmented by geography, so hotels with greater international guests can utilize these channels to engage worldwide. Lastly, email and SMS will continue to rise in adoption. As two traditional channels that are already leveraged by a wide array of hotels for booking confirmations, itineraries, and post-stay follow ups it’s important to leverage both of these channels, in conjunction with more engaging channels, when communicating with guests. How Contactless Can Benefit Your Hotel Streamline booking and ordering. For hotels, contactless channels not only enhance the guest experience but also streamline hotel operations. According to Travel & Tourism Analyst, Ralph Hollister, it’s reported “in 2021, hotels will increase their adoption of technology that will reduce the number of touchpoints. Abilities such as online check-ins and check-outs, mobile keys and room settings controlled by Internet of Things (IoT) technology will become much more commonplace.” In this, administrative tasks such as booking and ordering will become much more streamlined. As an example, if a hotel has an app, dine-in ordering can be done through on-demand navigation. Customers can simply browse the dinner menu, click on their desired order and pay all from their personal device. From an operation standpoint, the whole process is automated, the order goes directly to the kitchen and management has direct access to the data from guest orders. Greater Customer Retention. As proven through the aforementioned statistics, contactless communication is a growing guest preference that can make or break the experience. By adopting contactless communication, you show your guests that you listen to their opinions and implement their preferences - which can come with a number of benefits. Aside from staying safe, by adopting guest desires, you increase the likelihood of greater satisfaction, improve upsell, encourage greater conversation, and of course, improve retention rates. What’s more, adapting to common preferences ensures you meet new customer demands as well. Insight for improved experiences. Using contactless channels, hotels can obtain insight that can’t be captured with face to face conversations. This can help tailor individual discussions, but also the experience as a whole. By referring back to conversations with guests, you can obtain insights such as: preferred communication channels, trending topics of conversation, busiest times of day, top performing employees, average response time, best performing touchpoints and so on. By utilizing this insight you can adjust experiences in real-time and allocate time and resources to specific areas of your business to ensure a satisfied stay. Technology Paving the Way It goes without saying that utilizing contactless channels within your hotel has tremendous benefits for both your guests and your hotel operations. However, managing these channels and gathering data in an effective and efficient manner can be complex, especially without the right technology. For many, utilizing a channel management system, or an automated experience platform can be the turning point for a successful contactless communication strategy. In fact, according to International Hospitality Review’s latest research, “a touchless, adaptable and customizable automation platform featuring all front-office operations and answering particular business requirements could be a solution that the industry needs post-Covid-19.” Having the right technology in place can be a game changer for hotels, whether for managing communication or gathering data. That said, regardless if an added technology is in the cards for your hotel, contactless communication should be a strong consideration. Adding convenience for customers and relieving employees of added work, it’s a massive tool and for entering a new era as a hotelier.

Hotel Guest Apps

The Future of Hotel Apps: Why Mobile Payments Are Essential

Dan Lacey

2 months ago

When you look at the future of hospitality tech, it’s very clear that everything revolves around one thing: mobile. Everyone’s on their phone all the time, and that’s not changing anytime soon. Over the last year, features like mobile check-in and mobile key have become more important to hotel apps than anyone could have imagined, both in the context of the pandemic world and the future that lies beyond it. Yet as important as that tech is, there’s another hotel app feature that may eventually become even more important. Contactless payments. In April 2020, Mastercard released a stunning study based on online interviews of over 17,000 global consumers. They found over 88% of consumers had adopted some form of contactless payment technology—and 74% planned to continue using it post-pandemic. At the same time, mobile purchases went up in nearly every sector, and made up 73% of all e-commerce sales last year. And it’s not just the pandemic. People have also never been more worried about fraud and information security, and mobile payments are simply safer to use than cash or credit cards. All of this to say...mobile purchases and contactless payments are already a force to be reckoned with and will only gain more traction as time goes on. They represent a new way of life that’s impacting every industry. So, what does that mean for hoteliers? If you’re not prepared to process mobile purchases and contactless payments, you’re missing out on huge revenue potential—something most properties and brands simply can’t afford to do in this rebuilding phase. That being said, hotels are in a uniquely strong position to embrace mobile payment technology. First, other industries like restaurants and retail have already mastered mobile payments and offer a roadmap to success that hoteliers can follow. But most importantly, all mobile payments and orders should also be processed through the systems you already know and trust—meaning you shouldn’t need to retrain staff or reconcile financials from multiple systems. That’s because what hoteliers need to harness the revenue-generating potential of mobile isn’t really a new payment technology. Sure, you may eventually want a few new credit card terminals, but for now, guest technology can do the heavy lifting. Guests are asking for a way to check-in and out, order food, and make purchases during their stay from their phone—and on that front, it’s an app provider’s responsibility to work with a property’s PMS and POS vendors to ensure they can facilitate mobile payments, not yours. What hoteliers need to know about mobile payments can be boiled down to this: they will become one of the single most important mobile app features—if not the most important—within the next few years. And they should add convenience for tech-savvy guests and extra revenue for your property, not more complexity for you. If a vendor tries to tell you differently, that’s a red flag.

Recent Mobile Ordering & Room Service News & Community Updates

Hotel Guest Apps

Hotel Metropole Monte-Carlo Partners with INTELITY to Deliver Mobile-First Guest Experience

INTELITY

1 month ago

INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Hotel Metropole Monte-Carlo in Monaco. The renowned Mediterranean property will deliver contactless service for guests through a branded mobile app with robust capabilities including mobile check-in, that adds another layer of convenience and safety for guests and team members. Built on land once owned by Pope Leon XIII, the Hotel Metropole Monte-Carlo debuted in 1886 and offers 125 rooms and suites. The Belle Époque palace embodies the old-world glamour and modern allure of Monte-Carlo and combines an elegant heritage with Mediterranean freshness. Renowned for impeccable service, the hotel’s new app will enable guests the ability to tailor their experience before, during, and after their stay. The app will allow guests to check in before they arrive, enabling a more modern arrival experience for both the guest and hotel team members. “At Hotel Metropole Monte-Carlo, we’ve long prided ourselves on delivering a thoroughly luxurious, exceptional standard of service, but implementing the INTELITY platform will allow us to raise the bar even higher,” said Serge Ethuin, General Manager at Hotel Metropole Monte-Carlo. “Between the self-service technology and convenience it provides to guests and the operational automation it offers team members, we’ll be able to exceed expectations and elevate the guest experience in a new way.” Using the mobile app, guests will have access to an array of digital amenities and services throughout their stay. They’ll be able to find hotel and amenity information, make dining, spa, and activity reservations, order food, schedule touchless deliveries, communicate with hotel team members, and more–further elevating the entire guest experience. “We couldn’t be more excited to partner with Hotel Metropole Monte-Carlo,” said Benjamin Keller, INTELITY SVP of Sales. “This glamourous property is known for their innovative and personalized service and has so much to offer guests. Now travelers will be able to access it all in just a few taps thanks to the INTELITY app. That’s exactly the kind of modern, contactless experience guests are coming to expect in 2021.” In addition to receiving a four-star rating from the prestigious Forbes Travel Guide, the property is also a member of the Leading Hotels of the World collection of luxury hotels and resorts. In tandem with Leading Hotels’ Healthy Stays commitment to provide enhanced cleanliness standards and protocols for more than 400 worldwide members, the mobile app developed by INTELITY will enable Hotel Metropole to continue to deliver the highest standards for guests.

Mobile Ordering & Room Service

InterContinental Düsseldorf Reassures Guests with Contactless Experience

RoomOrders

3 months ago

With COVID-19 remaining a top concern in Germany, popular luxury hotel intercontinental in Düsseldorf has adopted low-touch technology to restore confidence in the hospitality sector, transforming the experience for guests. “Keeping both our guests and staff safe is paramount to all of us at InterContinental Düsseldorf, and the introduction of RoomOrders is just one of the ways we intend to reassure guests while offering them a great experience,” said Britta Kutz, Area General Manager. RoomOrders is a mobile ordering and payment platform that allows guests self-service via their own smartphones. RoomOrders does not require app download, guests simply scan a QR code or tap an NFC tag to order food and beverages through a digital menu in the cloud. The solution is used in hotels, restaurants, bars and cafes, in a variety of locations, including lobbies, suites, rooms, poolside deck-chairs, or rooftops. The coronavirus has had a major impact on hospitality providers, with many forced to close completely in nationwide lockdowns. Many surveys indicate that one of the first things people want to do emerging from weeks or even months of seclusion is to go and dine with friends. Hoteliers have resisted digitalisation fearing it would remove a key ingredient of hospitality - ‘human touch.’ However, many hoteliers now can quickly and safely give customers an upgraded digital version of the menu, offering a new way to order on a familiar experience. “We want our guests to know they can access a safe, premium, contactless experience inside our hotel, so they will feel more confident about their stay and be more likely to return once travel picks up again,” said Gergely Molnar, Director of Food and Beverage. RoomOrders is used in more than 100 leading hospitality brands across the world, including hotels and resorts in Boston to Belgrade and Barcelona.

Hotel Guest Apps

Soaring Eagle Casino & Resort to Transform Guest Experience with Full INTELITY Platform

INTELITY

4 months ago

INTELITY®, the developer of hospitality's most comprehensive guest experience and staff management platform, announced today a new deal with Soaring Eagle Casino & Resort in Mount Pleasant, Michigan. The renowned property will implement the entire INTELITY platform, including a branded mobile app, mobile check-in, mobile key, in-room tablets, and GEMS®, INTELITY's staff suite. With the full platform in place, Soaring Eagle Casino & Resort will use the INTELITY platform to connect with guests and players before, during, and after their visit. Owned and operated by The Saginaw Chippewa Indian Tribe of Michigan, Soaring Eagle Casino & Resort is one of the top 50 casino-resorts in the United States, according to TripAdvisor reviews. With nine restaurants, an expansive spa facility, and over 500 newly-renovated guest rooms, the resort offers an upscale, family-friendly experience for all types of travelers. Meanwhile, the expansive 210,000-square-foot casino facility offers players thousands of slot machines and the widest variety of floor games available in the Midwest. The INTELITY platform's mobile app and in-room tablets are set to dramatically alter the guest experience at Soaring Eagle, delivering an unparalleled level of convenience for visitors at the property. Using the app or tablets, guests will be able to access hotel information, order in-room dining, make spa and restaurant reservations, contact staff with special requests, and select contactless service—accessing anything they need during their stay with ease. They'll also be able to use the app to check in when they arrive, use their smartphone as a room key throughout their stay, and check out on either the phone or tablet when they're ready to depart. "We couldn't be more excited to partner with Soaring Eagle Casino & Resort," said Ben Keller, INTELITY SVP of Sales. "This stunning resort has so much to offer guests—and now travelers will be able to access it all in just a few taps thanks to the INTELITY app and in-room tablets. That's exactly the kind of modern, contactless experience guests are coming to expect in 2021." Meanwhile, the resort itself will be able to leverage the INTELITY platform as a key connection point between the resort and the casino floor, sending guests targeted offers and notifying them of special events, helping drive guest engagement and revenue. At the same time, GEMS® will automate procedures and save valuable staff time—ensuring staff can remain focused on guest service, rather than administrative tasks. "At Soaring Eagle Casino & Resort, we've long prided ourselves on delivering an exceptional standard of service, but implementing the INTELITY platform will allow us to raise the bar even higher," said Amy Gates, Director of IT at Soaring Eagle Casino & Resort. "Between the self-service technology it provides to guests and the operational automation it offers staff, we'll be able to exceed expectations and elevate the guest experience in a new way."

10 Best Mobile Ordering Software for Hotels in 2021

10 Best Mobile Ordering & Room Service

Bbot Smart Ordering

RoomOrders

SABA F&B Ordering

Flexkeeping (Room Service)

ServeSafely (by Crave)

FleXi (Cendyn)

Olo Digital Ordering

Chownow Online Ordering

Tripadvisor Menu Connect

Bizzon Digital Ordering

Recent Mobile Ordering & Room Service Articles

4 Common Hospitality Tech Stack Pitfalls (and How to Avoid Them)

Using Contactless Channels To Enter a New Era of Running a Hotel

The Future of Hotel Apps: Why Mobile Payments Are Essential

Recent Mobile Ordering & Room Service News & Community Updates

Hotel Metropole Monte-Carlo Partners with INTELITY to Deliver Mobile-First Guest Experience

InterContinental Düsseldorf Reassures Guests with Contactless Experience

Soaring Eagle Casino & Resort to Transform Guest Experience with Full INTELITY Platform

Downloads & Research from Industry Thought Leaders