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Mobile Ordering & Room Service Vendor Shortlist
We’ve surveyed 195 hoteliers across more than 32 countries to understand which are the best Mobile Ordering & Room Service vendors, along with everything you need to know in order to buy the right Mobile Ordering & Room Service for your hotel (including our 2022 Mobile Ordering & Room Service Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Bbot
4.8 (66 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted Bbot as the #1 Mobile Ordering & Room Service provider in the 2022 HotelTechAwards
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Powerful order and pay dining experiences; guests come first
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EasyWay
4.9 (16 reviews)
Ht score logo 90 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Offer personalized dining experinces to guests and take orders through EasyWay to drive ancillary revenue.
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Runtriz
4.7 (16 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Mobile Ordering has never been easier!
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AeroGuest
We Drive Mobile Commerce in Hospitality Globally
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Cendyn
Manage and sell personalized ancillary offerings while delighting guests
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Flexkeeping
4.9 (27 reviews)
Ht score logo 95 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Serve guests in the safest and fastest way possible: Digitally!
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SABA Hospitality
4.9 (16 reviews)
Ht score logo 87 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Provide a new level of guest convenience by allowing guests to order food & drinks from their own mobile device.
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Hotbot.ai
Service for selling hotel services online
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IRIS Systems
The future of online F&B ordering - drives revenue, saves time and enhances the guest experience
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Dgstay
A web-service for selling services and enhancing communication with hotel
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PRODUCT BUNDLES
These Product Suites Also Contain Mobile Ordering & Room Service
Other solutions that offer an integrated mobile ordering & room service add-on module with their core product offering
EasyWay
4.9 (85 reviews)
Ht score logo 94 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted EasyWay as the #2 Upselling Software provider in the 2022 HotelTechAwards
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EasyWay’s Mobile Ordering & Room Service product suite also includes:

DigitalGuest
4.9 (16 reviews)
Ht score logo 75 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

DigitalGuest’s Mobile Ordering & Room Service product suite also includes:

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GoTab’s Mobile Ordering & Room Service product suite also includes:

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NCR’s Mobile Ordering & Room Service product suite also includes:

STAY
4.7 (36 reviews)
Ht score logo 93 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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STAY’s Mobile Ordering & Room Service product suite also includes:

Crave Interactive
4.6 (38 reviews)
Ht score logo 92 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted Crave Interactive as the #2 Hotel Guest Apps provider in the 2022 HotelTechAwards
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Crave Interactive’s Mobile Ordering & Room Service product suite also includes:

INTELITY
4.7 (38 reviews)
Ht score logo 92 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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INTELITY’s Mobile Ordering & Room Service product suite also includes:

OVERVIEW
What is Mobile Ordering & Room Service
Mobile ordering solutions allow hotels to create digital menus that can be accessed via messaging, QR codes, app or web app and allow guests to place orders for food & beverage items digitally in their room, common spaces or restaurant.
Finding the right Mobile Ordering & Room Service solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Mobile Ordering & Room Service vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2022 Mobile Ordering & Room Service Guide)
BENEFITS
What are the key benefits of mobile ordering solutions?

Improve the Guest Experience: Mobile ordering and payment of food and beverages allows seamless digital interconnectivitiy for guests. In order to make guests feel at home we need to deliver the same conveniences.

Generate Revenue: Automated cross-selling and other features increases average check value for hotels by at least 30%. Mobile ordering software is built on ecommerce experiences to recommend popular or relevant pairings that guests ordinarily may not have considered and allows them to increase basket size with relevant offers. 

Lighten staff workload: Computers are here to free us humans up to do the jobs that require a human touch. Listening to an order on the phone and logging it into back office systems is time consuming - cut out the middle man with room service ordering software so your team can focus on areas where they can deliver a differentiated experience for guests.

Increase Health & Safety: Guests are rightfully concerned about putting a hotel room phone next to their face. By enabling guests to order on their own devices your property can deliver safe, frictionless experiences that drive more orders and happier guests.

Deliver convenience: Your guests are used to ordering groceries and food delivery on their mobile devices when they are at home and your hotel should deliver that same convenience while on property. Afterall your job is to make them feel right at home!

FEATURES
Key features of mobile ordering software

- QR code scanning: When ordering from a guest’s device, QR codes provide the most seamless mobile ordering. Guests scan a QR code in the room which leads them into a web based mobile ordering application. Without QR codes you’ll need guests to download an app which dramatically lowers usage rates.

- Intuitive menu content management system: Hotels shouldn’t have to call their provider’s support team or hire a developer to change menu items and prices. Any mobile ordering solution should make it easy to quickly and easily update menus in real time.

- Mobile payments: Mobile ordering solutions should allow guests to pay with popular platforms like Apple Pay, PayPal and Android Pay. Mobile payments increase conversion rates and create a seamless purchase process.

- Intelligent upselling: Typically waiters and room service managers can upsell to increase average order value; however, in the digital world this should be automated in an intelligent way to increase basket size during checkout and after.

- Order reporting & analytics: If you can’t measure it you can’t fix it. Room service ordering solutions must provide detailed analytics to inform menu decisions that increase sales and profitability across your business.

- Charge to room functionality: Most guests still prefer to charge room service to their room with the intent to maintain a single folio with the hotel and manage their trip budget. Mobile ordering solutions should integrate with your PMS to allow guests to securely charge items to their room. Additionally, this helps provide your PMS and CRM with critical tRevPAR data for operations, revenue management and marketing purposes.

- Back office order management system: What happens when orders are made? They need to be routed to the appropriate kitchen or bar who then may need to print a ticket and mark the order in progress or complete. Your mobile ordering solution should provide the ability to manage tickets as they come in.

PRICING
What are the typical pricing models and ranges that I should budget for?

Typically mobile ordering and room service software charges based on either a) a flat subscription fee based on property size or more often b) on a per order basis as a flat amount or percentage that is passed through to the guest.

IMPLEMENTATION
What does the typical implementation timeline and process look like to go live?

Mobile ordering and room service software typically involves an extremely light implementation and can be installed within a matter of days. The two major bottlenecks lie around POS integration and uploading or curating your hotel’s menu into the content management system (CMS).

FAQs
Hoteliers Also Ask
- Property Management System: A connection to the PMS allows your hotel to centralize guest data and enables guests to charge room service and other on property purchases to their room - F&B Point of Sale: If a hotel is interested in having a keyless experience, check-in can connect to key provider to open doors (vacation rentals use this already with access codes) - Payments: Without integrations to critical mobile payments providers such as Apple Pay and Android Pay you’ll lose critical opportunities to streamline the checkout flow. At the very least your system will need a credit card processor integration.
- Touchless QR codes: Contactless ordering and payment is becoming the new norm. Health and safety will be improved by frictionless operations. - Digitization: Digital service will replace fixed phones, paper menus, touch-screen hotel tablets, reception kiosks etc. Guest technology will replace hotel technology. - Big data: Guests can leave data for loyalty rewards and personalized service. Mobile ordering will allow vendors to provide highly personalized service suiting individual needs.
Mobile ordering solutions allow hotels to create digital menus that can be accessed via messaging, QR codes, app or web app and allow guests to place orders for food & beverage items digitally in their room, common spaces or restaurant. Mobile ordering software typically uses barcode scanning technology via the camera of any smart phone in order to open a web app based menu that requires no download and can fully take guest orders from the convenience of their own devices. The last refuge for fixed telephones in the world right now is inside hotels, but the digital era is disrupting room service as well as other hospitality venues, particularly with the advent of mobile ordering and payment. Mobile ordering reduces contact between staff, guests and objects like menus, hence helping hospitality providers into the new Low Touch Economy. It minimizes mistakes during the ordering process, increases order volume and frequency by guests, provides upselling opportunities, and improves customer experience in general.
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Mission
Help hoteliers maximize the use of technologies they already use, discover new ones they’ve never heard of and more effectively navigate the complex software buying journey.
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To make the hotel industry the most technologically advanced industry on the planet.

We sell different types of products and services to technology companies to help them educate buyers, build their brand and grow their install base. These services are usually sold through bundled membership packages but are also sold a la carte and include: sponsored content, advertising, lead generation and marketing campaigns. While members do receieve many benefits to help improve their presence ranging from enhanced premium profiles to review collection services—membership status and sponsorship do not influence the HT Score ranking methodology in any way.

To learn more about our marketing services, visit our partner site

We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

To learn more about the HT Score ranking methodology, visit our HT Score documentation and changelog

Maintaining independence and editorial freedom is essential to our mission of empowering hoteliers.

Core Hotel Tech Report content is never influenced by vendors and sponsored content is always clearly designated as such. Our team will only write sponsored content about products that we have either (1) demoed (2) gathered extensive user research on or (3) used ourselves.

To further protect the integrity of our editorial content, we keep a strict separation between our sales teams and authors to remove any pressure or influence on our analyses and research.

HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.