Subscribe to our weekly newsletter, Hotel Tech Insider
Join 100,000 executives from top brands like Accor, Marriott, Viceroy, Shangri-La, Rosewood, Expedia and AirBnB and get the latest innovations and insights delivered to your inbox once a week.
Popular in Operations
Popular in Revenue Management
Popular in Marketing
Popular in Guest Experience
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Jordan Hollander
CEO @ Hotel Tech Report
Jordan is the co-founder of Hotel Tech Report, the hotel industry's app store where millions of professionals discover tech tools to transform their businesses. He was previously on the Global Partnerships team at Starwood Hotels & Resorts. Prior to his work with SPG, Jordan was Director of Business Development at MWT Hospitality and an equity analyst at Wells Capital Management. Jordan received his MBA from Northwestern’s Kellogg School of Management where he was a Zell Global Entrepreneurship Scholar and a Pritzker Group Venture Fellow.
159
articles contributed
QUICK SUMMARY
Choosing the right Mobile Ordering & Room Service for your hotel depends on several variables some of which come down to personal preference but most of which come down to the characteristics of your property. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? Below are HTR’s defined key personas based on common property characteristics that typically indicate similar product choices.
personalize results
Prioritize vendors actively connecting with hotels like you
Your results have been personalized based on your browser’s location to show vendors who are actively connecting with hotels in your region. You can update your location below if needed.
Add your hotel’s room count to personalize the results to recommend products that are best fit for hotels of your size.
Add your Property Management System to personalize the results to recommend products that integrate with your hotel’s PMS.
No matching results
No matching results
Currently site personalization is enabled which sorts results tailored to your property. If you apply manual filters this will disable site personalization. Press continue to switch to manual filtering and disable site personalization.
This product is trending
This product is trending
Improve the Guest Experience: Mobile ordering and payment of food and beverages allows seamless digital interconnectivitiy for guests. In order to make guests feel at home we need to deliver the same conveniences.
Generate Revenue: Automated cross-selling and other features increases average check value for hotels by at least 30%. Mobile ordering software is built on ecommerce experiences to recommend popular or relevant pairings that guests ordinarily may not have considered and allows them to increase basket size with relevant offers.
Lighten staff workload: Computers are here to free us humans up to do the jobs that require a human touch. Listening to an order on the phone and logging it into back office systems is time consuming - cut out the middle man with room service ordering software so your team can focus on areas where they can deliver a differentiated experience for guests.
Increase Health & Safety: Guests are rightfully concerned about putting a hotel room phone next to their face. By enabling guests to order on their own devices your property can deliver safe, frictionless experiences that drive more orders and happier guests.
Deliver convenience: Your guests are used to ordering groceries and food delivery on their mobile devices when they are at home and your hotel should deliver that same convenience while on property. Afterall your job is to make them feel right at home!
- QR code scanning: When ordering from a guest’s device, QR codes provide the most seamless mobile ordering. Guests scan a QR code in the room which leads them into a web based mobile ordering application. Without QR codes you’ll need guests to download an app which dramatically lowers usage rates.
- Intuitive menu content management system: Hotels shouldn’t have to call their provider’s support team or hire a developer to change menu items and prices. Any mobile ordering solution should make it easy to quickly and easily update menus in real time.
- Mobile payments: Mobile ordering solutions should allow guests to pay with popular platforms like Apple Pay, PayPal and Android Pay. Mobile payments increase conversion rates and create a seamless purchase process.
- Intelligent upselling: Typically waiters and room service managers can upsell to increase average order value; however, in the digital world this should be automated in an intelligent way to increase basket size during checkout and after.
- Order reporting & analytics: If you can’t measure it you can’t fix it. Room service ordering solutions must provide detailed analytics to inform menu decisions that increase sales and profitability across your business.
- Charge to room functionality: Most guests still prefer to charge room service to their room with the intent to maintain a single folio with the hotel and manage their trip budget. Mobile ordering solutions should integrate with your PMS to allow guests to securely charge items to their room. Additionally, this helps provide your PMS and CRM with critical tRevPAR data for operations, revenue management and marketing purposes.
- Back office order management system: What happens when orders are made? They need to be routed to the appropriate kitchen or bar who then may need to print a ticket and mark the order in progress or complete. Your mobile ordering solution should provide the ability to manage tickets as they come in.
Typically mobile ordering and room service software charges based on either a) a flat subscription fee based on property size or more often b) on a per order basis as a flat amount or percentage that is passed through to the guest.
Mobile ordering and room service software typically involves an extremely light implementation and can be installed within a matter of days. The two major bottlenecks lie around POS integration and uploading or curating your hotel’s menu into the content management system (CMS).
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Product recommendations advisor