Contents

Introduction
Rankings
Benefits
Features
Pricing
Implementation
Latest Developments
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FAQs
Further Reading
Methodology

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10 Best Mobile Ordering Software for Hotels in 2025

Jordan Hollander

| Last updated August 06, 2024

49 PRODUCTS REVIEWED

461 HOTELIERS SURVEYED

QUICK SUMMARY

1. Canary Technologies — Best for saving time and improving communication.
2. LIKE MAGIC — Best for personalizing guest communication and enhancing their stay.
3. Mews — Best for automating guest requests with ease
4. Duve — Best for reducing front desk congestion
5. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
6. Minut — Best for real-time alerts on noise and smoke in guest rooms.
7. SuitePad — Best for offering guests a one-stop shop for hotel services
8. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
9. Bookboost AB — Best for automating guest communication with ease
10. SiteMinder — Best for creating tailored promotions based on guest preferences

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BENEFITS

What are the key benefits of mobile ordering solutions?

Improve the Guest Experience: Mobile ordering and payment of food and beverages allows seamless digital interconnectivitiy for guests. In order to make guests feel at home we need to deliver the same conveniences.

Generate Revenue: Automated cross-selling and other features increases average check value for hotels by at least 30%. Mobile ordering software is built on ecommerce experiences to recommend popular or relevant pairings that guests ordinarily may not have considered and allows them to increase basket size with relevant offers.

Lighten staff workload: Computers are here to free us humans up to do the jobs that require a human touch. Listening to an order on the phone and logging it into back office systems is time consuming - cut out the middle man with room service ordering software so your team can focus on areas where they can deliver a differentiated experience for guests.

Increase Health & Safety: Guests are rightfully concerned about putting a hotel room phone next to their face. By enabling guests to order on their own devices your property can deliver safe, frictionless experiences that drive more orders and happier guests.

Deliver convenience: Your guests are used to ordering groceries and food delivery on their mobile devices when they are at home and your hotel should deliver that same convenience while on property. Afterall your job is to make them feel right at home!

FEATURES

Key features of mobile ordering software

- QR code scanning: When ordering from a guest’s device, QR codes provide the most seamless mobile ordering. Guests scan a QR code in the room which leads them into a web based mobile ordering application. Without QR codes you’ll need guests to download an app which dramatically lowers usage rates.

- Intuitive menu content management system: Hotels shouldn’t have to call their provider’s support team or hire a developer to change menu items and prices. Any mobile ordering solution should make it easy to quickly and easily update menus in real time.

- Mobile payments: Mobile ordering solutions should allow guests to pay with popular platforms like Apple Pay, PayPal and Android Pay. Mobile payments increase conversion rates and create a seamless purchase process.

- Intelligent upselling: Typically waiters and room service managers can upsell to increase average order value; however, in the digital world this should be automated in an intelligent way to increase basket size during checkout and after.

- Order reporting & analytics: If you can’t measure it you can’t fix it. Room service ordering solutions must provide detailed analytics to inform menu decisions that increase sales and profitability across your business.

- Charge to room functionality: Most guests still prefer to charge room service to their room with the intent to maintain a single folio with the hotel and manage their trip budget. Mobile ordering solutions should integrate with your PMS to allow guests to securely charge items to their room. Additionally, this helps provide your PMS and CRM with critical tRevPAR data for operations, revenue management and marketing purposes.

- Back office order management system: What happens when orders are made? They need to be routed to the appropriate kitchen or bar who then may need to print a ticket and mark the order in progress or complete. Your mobile ordering solution should provide the ability to manage tickets as they come in.

PRICING

What are the typical pricing models and ranges that I should budget for?

Typically mobile ordering and room service software charges based on either a) a flat subscription fee based on property size or more often b) on a per order basis as a flat amount or percentage that is passed through to the guest.

IMPLEMENTATION

What does the typical implementation timeline and process look like to go live?

Mobile ordering and room service software typically involves an extremely light implementation and can be installed within a matter of days. The two major bottlenecks lie around POS integration and uploading or curating your hotel’s menu into the content management system (CMS).

FAQs

Hoteliers Also Ask

What are some of the critical integrations to look for in mobile ordering solutions?

- Property Management System: A connection to the PMS allows your hotel to centralize guest data and enables guests to charge room service and other on property purchases to their room - F&B Point of Sale: If a hotel is interested in having a keyless experience, check-in can connect to key provider to open doors (vacation rentals use this already with access codes) - Payments: Without integrations to critical mobile payments providers such as Apple Pay and Android Pay you’ll lose critical opportunities to streamline the checkout flow. At the very least your system will need a credit card processor integration.

What are the latest trends in mobile ordering?

- Touchless QR codes: Contactless ordering and payment is becoming the new norm. Health and safety will be improved by frictionless operations. - Digitization: Digital service will replace fixed phones, paper menus, touch-screen hotel tablets, reception kiosks etc. Guest technology will replace hotel technology. - Big data: Guests can leave data for loyalty rewards and personalized service. Mobile ordering will allow vendors to provide highly personalized service suiting individual needs.

What is a mobile ordering solution for hotels?

Mobile ordering solutions allow hotels to create digital menus that can be accessed via messaging, QR codes, app or web app and allow guests to place orders for food & beverage items digitally in their room, common spaces or restaurant. Mobile ordering software typically uses barcode scanning technology via the camera of any smart phone in order to open a web app based menu that requires no download and can fully take guest orders from the convenience of their own devices. The last refuge for fixed telephones in the world right now is inside hotels, but the digital era is disrupting room service as well as other hospitality venues, particularly with the advent of mobile ordering and payment. Mobile ordering reduces contact between staff, guests and objects like menus, hence helping hospitality providers into the new Low Touch Economy. It minimizes mistakes during the ordering process, increases order volume and frequency by guests, provides upselling opportunities, and improves customer experience in general.

Why do people use mobile ordering apps?

People use mobile ordering apps for a variety of reasons. Mobile ordering apps streamline the ordering process and allow customers to place orders online or via mobile devices, making it easy to order takeout or delivery services from their favorite restaurants. The apps often provide real-time updates on order status and payment processing, as well as notifications for order completion. Customers can also use mobile ordering apps to access menus, customize their orders, and make payments using mobile payment options. Mobile ordering apps also provide new customers with a quick and easy way to try out a restaurant's menu items without having to visit in-store. They offer functionality such as loyalty programs, gift cards, and contactless payment options to enhance the customer experience. Mobile ordering apps can integrate with a restaurant's POS system, allowing for easy order management and offline functionality. For restaurant owners, mobile ordering apps offer an all-in-one solution for online ordering, payment processing, and delivery services. They can use templates to create a digital menu, process credit card payments, and automate the ordering process. Third-party apps like Grubhub, UberEats, and DoorDash offer commission-free ordering services that can integrate with a restaurant's POS system. Many mobile ordering apps also provide an online ordering platform for restaurants to add to their website or social media accounts. The apps can provide customer data and CRM integration for restaurant management. They also offer features like curbside pickup and mobile application for a better customer experience. GloriaFood, Toast POS, and Clover are examples of mobile ordering software that offer a range of features for restaurant owners to improve their online ordering system.

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