SORT BY
No matching results
No matching results
100 Ht Score
2022 WINNER
90 Ht Score
86 Ht Score
95 Ht Score
87 Ht Score
94 Ht Score
2022 FINALIST
EasyWay’s Mobile Ordering & Room Service product suite also includes:
75 Ht Score
DigitalGuest’s Mobile Ordering & Room Service product suite also includes:
GoTab’s Mobile Ordering & Room Service product suite also includes:
NCR’s Mobile Ordering & Room Service product suite also includes:
93 Ht Score
STAY’s Mobile Ordering & Room Service product suite also includes:
92 Ht Score
2022 FINALIST
Crave Interactive’s Mobile Ordering & Room Service product suite also includes:
92 Ht Score
INTELITY’s Mobile Ordering & Room Service product suite also includes:
Improve the Guest Experience: Mobile ordering and payment of food and beverages allows seamless digital interconnectivitiy for guests. In order to make guests feel at home we need to deliver the same conveniences.
Generate Revenue: Automated cross-selling and other features increases average check value for hotels by at least 30%. Mobile ordering software is built on ecommerce experiences to recommend popular or relevant pairings that guests ordinarily may not have considered and allows them to increase basket size with relevant offers.
Lighten staff workload: Computers are here to free us humans up to do the jobs that require a human touch. Listening to an order on the phone and logging it into back office systems is time consuming - cut out the middle man with room service ordering software so your team can focus on areas where they can deliver a differentiated experience for guests.
Increase Health & Safety: Guests are rightfully concerned about putting a hotel room phone next to their face. By enabling guests to order on their own devices your property can deliver safe, frictionless experiences that drive more orders and happier guests.
Deliver convenience: Your guests are used to ordering groceries and food delivery on their mobile devices when they are at home and your hotel should deliver that same convenience while on property. Afterall your job is to make them feel right at home!
- QR code scanning: When ordering from a guest’s device, QR codes provide the most seamless mobile ordering. Guests scan a QR code in the room which leads them into a web based mobile ordering application. Without QR codes you’ll need guests to download an app which dramatically lowers usage rates.
- Intuitive menu content management system: Hotels shouldn’t have to call their provider’s support team or hire a developer to change menu items and prices. Any mobile ordering solution should make it easy to quickly and easily update menus in real time.
- Mobile payments: Mobile ordering solutions should allow guests to pay with popular platforms like Apple Pay, PayPal and Android Pay. Mobile payments increase conversion rates and create a seamless purchase process.
- Intelligent upselling: Typically waiters and room service managers can upsell to increase average order value; however, in the digital world this should be automated in an intelligent way to increase basket size during checkout and after.
- Order reporting & analytics: If you can’t measure it you can’t fix it. Room service ordering solutions must provide detailed analytics to inform menu decisions that increase sales and profitability across your business.
- Charge to room functionality: Most guests still prefer to charge room service to their room with the intent to maintain a single folio with the hotel and manage their trip budget. Mobile ordering solutions should integrate with your PMS to allow guests to securely charge items to their room. Additionally, this helps provide your PMS and CRM with critical tRevPAR data for operations, revenue management and marketing purposes.
- Back office order management system: What happens when orders are made? They need to be routed to the appropriate kitchen or bar who then may need to print a ticket and mark the order in progress or complete. Your mobile ordering solution should provide the ability to manage tickets as they come in.
Typically mobile ordering and room service software charges based on either a) a flat subscription fee based on property size or more often b) on a per order basis as a flat amount or percentage that is passed through to the guest.
Mobile ordering and room service software typically involves an extremely light implementation and can be installed within a matter of days. The two major bottlenecks lie around POS integration and uploading or curating your hotel’s menu into the content management system (CMS).
Keep up with the latest hotel tech tips, trends and insights with HTR’s monthly newsletter, theRewind
Join 50,237 executives from top brands like Accor, Marriott, Viceroy, Shangri-La, Rosewood, Expedia and AirBnB and get the latest innovations and insights delivered to your inbox once a month.
