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10 Best Mobile Ordering & Room Service

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2021 Winner HotelTechAwards
Hoteliers voted Bbot as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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Bbot Smart Ordering

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Bbot is a web-based contactless order and pay solution that allows guests to order food and drinks from their phone to their location. Whether it's a hotel room, a lounge chair in...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Bbot as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted RoomOrders as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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RoomOrders

HotelTech Logo score
HT SCORE
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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A global leader in digital hotel and resort F&B ecosystems, RoomOrders interconnects a guests smart phone with hotel on-site facilities - like kitchens, restaurants, gift shops, g...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted RoomOrders as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted SABA Hospitality as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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SABA F&B Ordering

HotelTech Logo score
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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People love ordering online. Ever used UberEats or Deliveroo? It’s so easy it is now more convenient ordering dinner from the couch at home than getting room service at a hotel....

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted SABA Hospitality as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Flexkeeping as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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Flexkeeping (Room Service)

HotelTech Logo score
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Allow guests to order safely through guest facing integrations, so staff can deliver orders as fast as possible by digitally synchronizing your teams to never leave a guest waitin...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Flexkeeping as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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Hoteliers voted Crave Interactive as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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ServeSafely (by Crave)

HotelTech Logo score
HT SCORE
65 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ServeSafely is our mobile order and pay solution for hotels, restaurants, bars, clubs, theatres, cafes and even live events. We use data intelligence and our vast experience to he...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Crave Interactive as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Cendyn as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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FleXi (Cendyn)

HotelTech Logo score
HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Whether it’s cabanas, meeting space or property experiences, FleXi allows you to manage your unique inventory in one place, adjust rates based on demand and monitor incremental ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Cendyn as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Olo as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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Olo Digital Ordering

HotelTech Logo score
HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Modernize phone orders with a digital interface for catering and takeout calls. Utilize alongside your call center or HQ phone staff.

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Olo as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted ChowNow as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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Chownow Online Ordering

HotelTech Logo score
HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Need an ordering system for pickup, delivery, curbside, or dine-in? We've got you. Keep pace with the big brands and grow your customer base & all commission-free. Your brand. You...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted ChowNow as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Tripadvisor as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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Tripadvisor Menu Connect

HotelTech Logo score
HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Cleanliness and safety are top priorities for diners as they look to eat out at restaurants again. In fact, more than a third of consumers (35%) say they will put an emphasis on d...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Tripadvisor as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted 2nd Kitchen as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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2nd Kitchen

HotelTech Logo score
HT SCORE
6 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connect to local restaurants when you don't have a kitchen or F&B outlet in house.

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted 2nd Kitchen as the #1 Mobile Ordering & Room Service provider in the 2021 HotelTechAwards
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Recent Mobile Ordering & Room Service Articles

3 Ways to Increase Guest Confidence and Rebuild Travel in 2021

by
Alison Guillot
1 month ago

Will 2021 see the return of travel? As vaccinated populations grow, many international governments are looking to energize the travel industry with discussions around “vaccine passport” programs and the reopening of borders ahead of the all-important summer tourist season. As the year progresses, will there be a significant spike in demand for flights and hotels? And in which markets? Will road trips and outdoor destinations continue to be popular to accommodate social distancing or are travelers setting their sights on more exotic locales?  It’s important for hoteliers to prepare for a few different scenarios this year based on consumer confidence levels. To best capture available demand and ease travel-related concerns, hoteliers will want to focus on providing guests a clean, welcoming environment.    Meet the Expectations of “Generation Clean”  Cleanliness will remain a top priority for travelers this year and will weigh heavily in their decision to book accommodations. In a recent traveler survey, 2 out of 3 people say COVID-19 prevention measures are very important to know before they book, while only 25% say price is the key driver behind selecting their next destination.   That means the “Generation Clean” traveler is prioritizing health and sanitization in booking decisions and wants to feel the property is doing enough to ensure their safety.  As a hotelier, make sure to communicate the cleanliness standards and protocols your property has put in place. Add these details to your website and booking engine to make the property more attractive to shoppers. Pre-arrival emails that highlight specific safeguards your property is implementing, and what type of experience guests can expect onsite will be welcome and appreciated.    Provide Stress-Free Contactless Experiences   Expectations for contactless experiences such as keyless entry, mobile check-in/out, and automated service requests were already on the rise before COVID-19. Current social distancing guidelines have accelerated the adoption of contactless technology and digital experiences.  Contactless experiences not only drive convenience, but 62% of guests prefer to check-in and out through a hotel app. The introduction of these digital touchpoints can also provide hoteliers with opportunities to drive ancillary revenue and collect more actionable data to deliver memorable experiences. For example, if you know your guest has checked into their room via the property’s mobile app, perhaps consider sending them a text message or push notification to see if they’d like to order contactless room service.   These digital interactions are a welcome addition to travelers’ experiences and lets them know you are still offering attentive service, even though your staff is not immediately visible.     Personalize Each Step of the Guest’s Journey Hoteliers are discovering that loyalty is evolving beyond point-based reward programs to entice repeat bookings. COVID-19 has advanced the pace of technology adoption to build better guest experiences. With low room rates in abundance and high uncertainty around travel guidelines, non-price factors such as trust and the ability to deliver safe and memorable experiences are increasingly driving booking behavior. In fact, 79% of consumers say they are more loyal to brands with higher levels of personalization.  Every pre-trip questionnaire, email, digital service request, or mobile purchase is a building block for a personalized experience. But hoteliers need integrated systems to make true personalization a reality. By leveraging centralized data across your technology stack, hoteliers can convert guest preferences and profile details into actionable information for service delivery staff. After all, a personalized experience is a differentiated experience that can ultimately earn you a lifelong customer.    In a world where travel is evolving rapidly, some consumer expectations and behaviors are sure to become standards. Hoteliers need to take bold action to embrace these changes and elevated expectations for cleanliness, contactless experiences, and increased personalization. By focusing on integrated technology to deliver these priorities, hoteliers will ultimately drive more demand for their business and deepen their connection with guests.  

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Recent Mobile Ordering & Room Service News & Community Updates

InterContinental Düsseldorf Reassures Guests with Contactless Experience

RoomOrders
3 weeks ago

With COVID-19 remaining a top concern in Germany, popular luxury hotel intercontinental in Düsseldorf has adopted low-touch technology to restore confidence in the hospitality sector, transforming the experience for guests. “Keeping both our guests and staff safe is paramount to all of us at InterContinental Düsseldorf, and the introduction of RoomOrders is just one of the ways we intend to reassure guests while offering them a great experience,” said Britta Kutz, Area General Manager. RoomOrders is a mobile ordering and payment platform that allows guests self-service via their own smartphones. RoomOrders does not require app download, guests simply scan a QR code or tap an NFC tag to order food and beverages through a digital menu in the cloud. The solution is used in hotels, restaurants, bars and cafes, in a variety of locations, including lobbies, suites, rooms, poolside deck-chairs, or rooftops. The coronavirus has had a major impact on hospitality providers, with many forced to close completely in nationwide lockdowns. Many surveys indicate that one of the first things people want to do emerging from weeks or even months of seclusion is to go and dine with friends. Hoteliers have resisted digitalisation fearing it would remove a key ingredient of hospitality - ‘human touch.’ However, many hoteliers now can quickly and safely give customers an upgraded digital version of the menu, offering a new way to order on a familiar experience.  “We want our guests to know they can access a safe, premium, contactless experience inside our hotel, so they will feel more confident about their stay and be more likely to return once travel picks up again,” said Gergely Molnar, Director of Food and Beverage. RoomOrders is used in more than 100 leading hospitality brands across the world, including hotels and resorts in Boston to Belgrade and Barcelona.    

Soaring Eagle Casino & Resort to Transform Guest Experience with Full INTELITY Platform

INTELITY
1 month ago

INTELITY®, the developer of hospitality's most comprehensive guest experience and staff management platform, announced today a new deal with Soaring Eagle Casino & Resort in Mount Pleasant, Michigan. The renowned property will implement the entire INTELITY platform, including a branded mobile app, mobile check-in, mobile key, in-room tablets, and GEMS®, INTELITY's staff suite. With the full platform in place, Soaring Eagle Casino & Resort will use the INTELITY platform to connect with guests and players before, during, and after their visit. Owned and operated by The Saginaw Chippewa Indian Tribe of Michigan, Soaring Eagle Casino & Resort is one of the top 50 casino-resorts in the United States, according to TripAdvisor reviews. With nine restaurants, an expansive spa facility, and over 500 newly-renovated guest rooms, the resort offers an upscale, family-friendly experience for all types of travelers. Meanwhile, the expansive 210,000-square-foot casino facility offers players thousands of slot machines and the widest variety of floor games available in the Midwest. The INTELITY platform's mobile app and in-room tablets are set to dramatically alter the guest experience at Soaring Eagle, delivering an unparalleled level of convenience for visitors at the property. Using the app or tablets, guests will be able to access hotel information, order in-room dining, make spa and restaurant reservations, contact staff with special requests, and select contactless service—accessing anything they need during their stay with ease. They'll also be able to use the app to check in when they arrive, use their smartphone as a room key throughout their stay, and check out on either the phone or tablet when they're ready to depart. "We couldn't be more excited to partner with Soaring Eagle Casino & Resort," said Ben Keller, INTELITY SVP of Sales. "This stunning resort has so much to offer guests—and now travelers will be able to access it all in just a few taps thanks to the INTELITY app and in-room tablets. That's exactly the kind of modern, contactless experience guests are coming to expect in 2021." Meanwhile, the resort itself will be able to leverage the INTELITY platform as a key connection point between the resort and the casino floor, sending guests targeted offers and notifying them of special events, helping drive guest engagement and revenue. At the same time, GEMS® will automate procedures and save valuable staff time—ensuring staff can remain focused on guest service, rather than administrative tasks. "At Soaring Eagle Casino & Resort, we've long prided ourselves on delivering an exceptional standard of service, but implementing the INTELITY platform will allow us to raise the bar even higher," said Amy Gates, Director of IT at Soaring Eagle Casino & Resort. "Between the self-service technology it provides to guests and the operational automation it offers staff, we'll be able to exceed expectations and elevate the guest experience in a new way."

RoomOrders Strengthens Grip on US Hotel Market with Top Advisor

RoomOrders
1 month ago

RoomOrders appointed Campbell Black to its Advisory Board on Thursday, bolstering its US operations with the seasoned hotelier’s illustrious 35- year experience across North America for the global IHG chain. Black, who led IHG properties across the West and Mid West for IHG, has left an indelible mark particularly in InterContinental Hotels Cleveland Clinic, Chicago, Toronto, Yorkville, and Montreal. “This is perfect timing for RoomOrders,” said Black. “The world is conquering the Coronavirus with vaccines, governments are introducing massive stimulus programs, while people have pent up enormous demand for travel and vacations. The sun, moon and stars have aligned; hotels can now bring guests back with the guarantee of safe and friendly tech solutions.” RoomOrders is a cloud self-serve platform that allows guests contactless ordering of food and beverages in hotels, restaurants, bars, and cafes, whether they are in lobbies, poolside deckchairs or rooftops, using their own smart devices. There is no capital investment, the solution can be up and running in three days and there is no downloading of pesky apps. Just scan a QR code or tap an NFC chip. Simple as that.  “Landing Campbell was a big coup as it is very important for us to pile up strength of knowledge and expertise in the US markets,” said RoomOrders CEO Eugene B. Jones. “Campbell has unique understanding and insight in our core sector of hotels and resorts, particularly busy, city properties with many restaurants, bars and other adjoining assets that can be optimised, opening new revenue streams,” he added. Campbell joins recent heavyweight recruits Jean Baptiste Pigeon and Angelo Vassallo, who have strong global experience in leadership, operations and food and beverage. “We expect the hospitality digital ordering and payment sector to rocket from a trending sector to a booming sector in summer 2021 and we feel that a strong advisory team will keep us at the top of the industry,” Jones said. RoomOrders recently signed Hapimag AG, which operates more than 50 holiday properties all over Europe and the US. The popular hotel start-up is used in leading hospitality brands across the world, from Hilton, Marriott and Accor to IHG, Radisson, Archer and Rotana, in cities from Boston to Brisbane, Belgrade and Barcelona. The coronavirus has had a major impact on hospitality providers, with many forced to close completely in nationwide lockdowns. Many surveys indicate that one of the first things people want to do emerging from weeks or even months of seclusion is to go and dine with friends. Hoteliers have resisted digitalisation fearing it would remove a key ingredient of hospitality - ‘human touch.’ However, low-touch technology is now not only becoming an interesting idea, but a necessity.

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